Trusted Agent profile · Cumbria
Verified
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotKendal Branch
Kendal Branch - Purchasing a residential property. Misleading, poor comms and blatant lies. Avoid if possible, otherwise you'll end up homeless and considerably less money in your bank account. There are plenty of other good estate agents out there, use them instead!
1/5
TrustpilotI've had the displeasure of dealing…
I've had the displeasure of dealing with several branches, for a number of transactions, including purchasing a business, leasing a commercial unit and buying a residential property, all of which, have caused me severe distress and been financially debilitating, due to their dishonesty and misrepresentation. It's unfortunate they have the monopoly in the Lake District, as there are some great Estate Agents around, who are drowned out by this dishonest company. Be warned, question everything; ask for evidence, if you're unsure; be sceptical about everything in their sales particulars. One of many examples, I was looking to buy a business; they suggested a new lease may be available if desired; the business was being sold for £130k, with an existing 2 year lease, so a new lease was absolutely desired. However, after spending nearly £8k on due diligence, there wasn't a new lease available, the estate agent hadn't even discussed it with the landlord, they just added that statement to the sales particulars, my personal opinion is, the estate agent did this, to make the business for sale more appealing; I can't think of any other reason why they would blatantly lie about something so important!!!. Don't even bother about complaining, as you'll be dismissed and then threatened by their solicitors. The company is still being run by one of the elderly directors, who has lost touch with reality and seems to be far removed from the 21st Century. If there is absolutely no alternative to using this deceitful company, please be very careful. I hope never to use them again, in fact, I'll go out of my way to make sure our paths never cross again.
1/5
GoogleAbsolutely shocking Estate Agents. I've had the displeasure of dealing with several branches, for a number of transactions, including purchasing a business, leasing a commercial unit and buying a residential property, all of which, have caused me severe distress and been financially debilitating, due to their poor communication and misrepresentation. It's unfortunate they have the monopoly in the Lake District, as there are some great Estate Agents around, that are drowned by this company. Be warned, question everything; ask for evidence, especially when reviewing their sales adverts. One of many examples, I was looking to buy a business; they suggested a new lease may be available if desired; the business was being sold for over £130k, with an existing 2 year lease, so a new lease was absolutely desired. However, after spending nearly £8k on due diligence, there wasn't a new lease available, the estate agent hadn't even discussed it with the landlord, they just added that statement to the sales documentation to make the business more appealing. Don't even bother about complaining, as you'll be dismissed and then threatened by their solicitors. If there is absolutely no alternative to using this company, please be very careful. I hope never to use them again, in fact, I'll go out of my way to make sure our paths never cross again.
5/5
TrustpilotHackney and Leigh are the best…
I have used Hackney and Leigh twice in the last 7 years, I am very impressed by the sales team, they are great communicators, very proffesional, they know how to look after their customers, all in all a fab experiance in both buying and selling of my property, Thanks all, I look forward to using Hackney and Leigh in the future, Regards Alan
1/5
GoogleAbsolutely rubbish , try getting answers from them to no avail. Employees are useless especially the big ugly lady
5/5
TrustpilotFantastic company who were attentive…
Fantastic company who were attentive and communicative beyond the call of duty! Genuinely lovely people who care about your sale and your buyer, not just their commission. No surprise that they have won estate Agent of the Year awards in the class.
Many thanks Paul for your review!
5/5
GoogleChris has been amazing!!! Right from the beginning to the end - Valuation to completion of sale. (Due in …
Thank you for your review Leah!
5/5
GoogleWe have just had exhanged on the fourth house we have sold with Hackney and Leigh in the last eighteen months and they were, as ever, excellent. We can’t recommend them highly enough for professionalism and also empathy - it’s a stressful …
Many thanks for your review Rachael!
5/5
GoogleHaving had several poor experiences with estate agents in the past, it was refreshing to work with the Keswick Hackney and Leigh team. Everyone was highly professional, knowledgeable and dealt with all matters expeditiously. Their …
5/5
GoogleJust a quick email to say how pleased we have been with your handling of Mum’s sale. Being in the industry, I know what it’s like in terms of clients expectations and our ability to manage those but I have been very pleased and satisfied …
Many thanks for your review Tim
5/5
GoogleA very professional & friendly service from the Keswick office. From initial consultation, marketing the property, accompanied viewings to agreeing the sale & completion, we will have completed the process in 3 months. That has to be a …
Many thanks Christine
5/5
GoogleSelling our inherited property via Hackney & Leigh was easy, professional, straight forward and a godsend as we all lived in excess of 3 hours away. Empathetic to the core, customer service exceeded at all times and always happy to support …
Many thanks for your review!
5/5
GoogleWe have just exchanged on our house sale and Simon in the Keswick branch has been absolutely fantastic from start to finish. He was always very helpful, quick to follow up on any requests and reassuring. He made what is a stressful process …
Thank you for your review Steve
5/5
GoogleI would like to thank the Hackney and Leigh team in Keswick for such a fantastic all round service. From valuation to completion the whole team was very professional and helpful. From my first meeting with Nic who valued the property, I …
Many thanks for your review Janice!
5/5
GoogleSimon did an amazing job, he supported us throughout the purchase of our first property in the Lakes, down to the last detail - making sure all parties were kept up to date at all stages. But Simon also went above and beyond for us on …
Thank you Geof!
5/5
GoogleDelighted with the service from H & L. They were really professional & proactive throughout...from preparing the particulars, managing the viewings, liaising with our buyer and keeping the transaction moving forward. Add to that, the staff …
Thank you Jackie!
5/5
GooglePurchasing my house with Hackney and Leigh was smooth sailing from start to finish. From my first viewing through to completion, they were available, helpful and communicated with me regularly making the process super easy, I always felt in …
Many thanks for your review!
1/5
GoogleThis agency was a huge disappointment. We wanted to rent a house, but they almost didn't want to listen to us, they said there was none and it wasn't expected. They treated us like dogs. The "nice employees" could use a lot of training. …
Thank you for your review Vicky, whilst we are pleased to read your positive feedback about our Carnforth team, we are sorry our Kendal team failed to deliver the same experience. We apologise that we were unable to facilitate your same day … More
5/5
GoogleI have recently become the tenant of a property in Keswick, and from my dealings with Hackney and Leigh I can say that they demonstrated a professional and courteous manner throughout. They were very efficient and kept me fully informed at …
Many thanks for your review Mike
5/5
GoogleCannot speak highly enough of the team at H&L, Kendal, in particular Keira, Ellie, Shannon and Elaine. They guided and supported us through the ‘first time’ buying process with patience, understanding and a high level of professionalism. An …
Thank you Anna!
5/5
GoogleEllie was my first contact with Hackney & Leigh and super easy and friendly to talk to. We dealt smoothly with the basics to establish we are seriously seeking to buy a property in the wider Kendal area and Ellie explained about the …
Thank you for your review Patrick
5/5
GoogleHackney and Leigh in Kendal were fantastic at every stage of the process. I saw many properties with them, over a 2 year period, and found the agents to be very friendly and professional. Once I had an offer accepted, Ellie was really …
Many thanks for your review Oliver
5/5
GoogleThe service that we received from Hackney and Leigh throughout each transaction that we had with them was first class in all respects. Elaine Bradshaw was very helpful with the purchase, Jo Thompson with the letting and Ellie Graham with …
Many thanks for your review David, we will pass on your kinds words!
5/5
GoogleEllie has been great throughout our search whilst we viewed a few properties over the year and finally securing our new home. Her responsiveness is beyond impressive during the final purchase process. It's been a pleasure dealing with her …
Many thanks for your review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 20192019 3 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hackney & Leigh a message.
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
The 10 Hackney & Leigh offices, by town:
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
