Trusted Agent profile · Cumbria
Verified
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe costs aside, I had a great experience selling my property in terms of the support from Leigh in the Arnside branch. As well as a very good flow of viewings resulting in a quick offer, she was very helpful moving along the glacial buyers solicitors.
Thank you Alison
5/5
GoogleAs a buyer I found Kirsty and her colleagues consistently helpful throughout our experience of moving house. She was always happy to answer queries and to approach the sellers for further information if necessary.
Many thanks Claudia
5/5
GoogleHackney & Leigh were excellent from start to finish of the sale, especially Leigh who was a great communicator & a great asset to have on my side when any potential blockages were raised by solicitors on either side.
Many thanks Jonathan
5/5
GoogleHackney & Leigh Arnside team were excellent throughout both with our sale AND purchase .Their experience overcame many problems and the help and advice was greatly appreciated.We would recommend them. Many thanks to the whole team.
Many thanks Ruth!
5/5
GoogleWhen solicitors and holding companies were dragging their feet and being generally passive and unhelpful, Hackney & Leigh remained upbeat, responsive and thoroughly professional at all times throughout a protracted sale, making it considerably less stressful than it might have been. A big thank you to all.
Thank you Ian
5/5
GoogleGood communications and great service throughout our house purchase. They were willing to go the extra mile to ensure that everything ran smoothly. They were a very professional and helpful team. I would recommend them without hesitation.
Many thanks Peter
5/5
GoogleWe purchased a property via Hackney and Leigh. Leigh was extremely helpful especially in helping to move the process along when things got stuck higher up the chain. Without her persistence to keep the chain moving, we'd probably still be in our old house. She was very approachable and reassuring and kept us well informed throughout.
Many thanks Steph
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from the team at Penrith on my recent purchase at Culgath. Jane was the negotiator I dealt with the most and I could not fault her help and service and prompt replies to my emails and any questions asked. Thank you
Many thanks Alison
5/5
GoogleHackney & Leigh as an estate agency we found to be very efficient, reliable and we had lots of house viewings and interest with regards to our house sale. Jane was helpful and great to deal with and responded promptly with any queries.
Thank you Shannon
5/5
GoogleIn all our dealings with the above Estate Agent, we have been impressed by their positive attitude to get our proposed property purchase, “over the line” To all involved,a big thank you. I cannot recommend them enough!
Many thanks Stanley
5/5
GoogleRating only, no written review.
Thank you Charlotte
5/5
GoogleThanks so much for all the support of the team at Penrith with selling my property. Chris, Ruth and Jane made the whole journey straightforward. Thankyou
Many thanks!
5/5
GoogleHelen helped us through our sale and purchase. At every step of the way, she was able to keep us updated on progress, as well as helping to expedite the various stages of sale and purchase. Thank you!
Many thanks David
5/5
GoogleThe team in the Grange office were very helpful throughout the recent purchase of our new property. It was not always a straightforward process but Mark & Helen were always on hand to assist.
Thank you for your review Krystyna
5/5
GoogleGreat service from the team at Hackney and leigh in Grange-over-sands, excellent communication and highly efficient.
Thank you for your review Ian
5/5
GoogleHi Many thanks to all the team in the Grange over Sands office for selling my sister house and all the advice support they provided making what could be a difficult task very easy. Peter Cook
Thank you for your review Peter
5/5
GoogleA very professional and friendly firm from an excellent property description to conducting viewings and monitoring the sales process through to completion. I would have no hesitation in recommending Mark and his team at Hackney & Leigh.
Many thanks Jonathan
5/5
GoogleGrange Hackney & Leigh have been fantastic with both of our house purchases. Their communication and support is fantastic. We have hopefully found our forever home now but would always use them in future. We highly recommend them, thanks Mark, Helen and Tracy!
Many thanks for you review!
1/5
GoogleRating only, no written review.
5/5
GoogleReally friendly and helpful staff.
Many thanks Claire
1/5
TrustpilotLocals - what locals?
As if the Keswick housing market wasn’t toxic enough, having to deal with these vultures only compounds the issue! Informed that our offer was acceptable (subject to proof of funds) we were left in the dark whilst another viewing was conducted and offer made to match our own. Rather than give us an opportunity to respond or complete the proof of funds, Hackney and Leigh advised the vendor to accept the other offer there and then. Clearly only interested in snapping up their commission rather than allowing the extra 24 hours it took to prove that we were ready to proceed immediately also. Any wonder locals are forced out of the market by supposed “cash buyers”, I don’t buy it - the property will be a holiday let in no time and yet another family home will be lost by the community- shameful.
Dear Chris, We regret that you missed out on the opportunity to buy this property and understand your frustration, however, please allow us to assure you that this home is in fact being bought by a local person, and will not be used as a holiday let as there is a local occupancy restriction preventing this from happening.
5/5
GoogleThe team at the Grange office were outstanding! Professional, diligent, kind and helpful. Recommended.
Many thanks Justin
5/5
TrustpilotVery professional service
Very professional service, thanks for all you help selling our family holiday home. 😀
Thank you for your review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 20192019 3 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hackney & Leigh a message.
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
The 10 Hackney & Leigh offices, by town:
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
