1/5
GoogleI wish I could give zero!
Trusted Agent profile · Cumbria
Verified
Hackney & Leigh estate agents in Keswick, Kendal, Grange-Over-Sands and 7 more
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
- Hackney & Leigh Keswick11 Bank Street, CA12 5JY259 reviews · 259 on Google (4.9)5 in the last 90 days
- Hackney & Leigh Kendal100 Stricklandgate, LA9 4PU201 reviews · 201 on Google (4.6)4 in the last 90 days
- Hackney & Leigh Grange Over SandsMain Street, LA11 6DP186 reviews · 119 on Google (4.7)5 in the last 90 days
- Hackney & Leigh CarnforthMarket Street, LA5 9BT176 reviews · 176 on Google (4.8)2 in the last 90 days
- Hackney & Leigh ArnsideThe Promenade, LA5 0HF167 reviews · 167 on Google (4.8)0 in the last 90 days
- Hackney & Leigh Penrith6-8 Corn Market, CA11 7DA117 reviews · 117 on Google (4.9)9 in the last 90 days
- Hackney & Leigh WindermereEllerthwaite Square, LA23 1DU67 reviews · 67 on Google (4.5)1 in the last 90 days
- Hackney & Leigh Kirkby Lonsdale3 Market Square, LA6 2AN25 reviews · 25 on Google (4.4)0 in the last 90 days
- Hackney & Leigh Ulverston30 Queen Street, LA12 7AF5 reviews · 5 on Google (3.6)3 in the last 90 days
- Hackney & Leigh AmblesideRydal Rd, LA22 9AW1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Hackney & Leigh office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleBuying via Hackney & Leigh Kirkby Lonsdale was incredibly smooth and hassle-free. Would definitely recommend.
Agent replied · 8 November 2024
Thank you for your feedback, we really appreciate this and wish you all the best for the future.
5/5
GoogleAfter deciding to sell got quotes from 4 local agents. 2 valuers impressed me with their knowledge and attitude but went with Keira and H&L because of their greater local coverage and our type of property. Maurice and Gail were great with the viewings. Ellie and Shannon kept us updated. We had thought of trying to sell privately, but I'm really glad we used an agent. House sales seem more complicated and fraught than when we last bought over 20 years ago and Keira's cool head and professionalism helped keep us on track and sane through all the hurdles. Thank you all.
Agent replied · 27 August 2024
Thank you for the feedback. Sometimes it isn’t easy but we got there in the end.
5/5
GoogleOutstanding, professional and responsive service. Keira Evans, the Office Manager and Property Valuer, who led the team, was incisive and demonstrated her highly professional skills when dealing with our recent sale. Supported by her amazing team including Ellie Graham who answered all our queries quickly and efficiently. Why would you choose any other estate agent to buy or sell your property?
Agent replied · 27 August 2024
Many thanks for your kind review, Sue and Chris!
5/5
GoogleThe lettings team at Hackney & Leigh have been excellent in fulfilling our dream of relocating to the Lake District. The speed and efficiency of the process from seeing the listing we were interested in all the way through to moving into the property met our timescales perfectly. James has always been quick and knowledgeable when answering any questions we've had, and Jana, who we met during the key handover, was very polite and provided us with everything we needed. Leaving the office in Grange-Over-Sands, we felt reassured that the team would look after our interests for the future.
Agent replied · 27 August 2024
Thank you for your lovely review Nick. We hope you're enjoying the Lake District, especially now that the sun has come out!
5/5
GoogleWe sold our house through Hackney & Leigh last month. From start to finish the service we received was first class. The photographer who did the fabulous brochure & all the staff in the office were so lovely, helpful, efficient &, very approachable. Even after we sold, subject to contract they carried on working tirelessly to make sure our sale went through smoothly. We found out more from them than our solicitor. We were kept updated every step of the way, I highly recommend them & would absolutely use them if we were moving again.
Agent replied · 27 August 2024
Thank you for your review Joanne!
5/5
GoogleWe experienced excellent service from start to finish from all at Hackney & Leigh who were involved in the sale of our family house. From the initial visit and quotation by Elaine through the marketing, sale and completion of the process, all members of staff were helpful, friendly, professional and supportive. The photographer they used captured the house and garden at its very best. Special thanks to Maurice and Gail who did such a good job of showing the house and to Ellie and Shannon for their hard work and meticulous work behind the scenes and the brilliant way in which they communicated with us. We would definitely recommend Hackney & Leigh.
Agent replied · 27 August 2024
Thank you for your kind review Kathryn.
1/5
GoogleMy review is based on fact and my personal experience of using this company whilst looking to Rent a commercial unit for the purpose of running a cafe. Communications were very poor from the start and throughout the process of enquiring …
5/5
GoogleWe had an excellent experience when purchasing a property in Keswick. Simon was our key contact and he was always incredibly accommodating with any requests to view the property as well as when we needed more information. He was responsive, returned calls and maintained communication throughout. I would highly recommend them based on our experience.
Agent replied · 8 November 2024
Dee, many thanks for your positive comments on our service and we are pleased to have assisted you with the purchase.
5/5
TrustpilotHackney and Leigh provide an excellent…
Hackney and Leigh provide an excellent service. Extremely responsive and provision of expertise in the market. Highly recommend their services.
5/5
TrustpilotWindermere Office
Windermere Office A great team supported us from start to finish in the successful sale of our property . Particular thanks to Nicole, Jacqui and Sonia in the office , very responsive in action and great customer service . Also special thanks to Derek Hackney who made the start of the process so personal when viewing the house and guidance.
Agent replied · 23 November 2024
Thank you Helen for your kind words. Happy to have assisted you in the sale and receive a positive outcome. From all the Sales Team at the Windemere Office.
5/5
GoogleWe chose Hackney and Leigh because of their locality in Keswick and their reputation of being UK Estate Estate Agent of the year 2023. They are now double gold winners for 2024! …
Agent replied · 24 August 2024
Marilyn thank you for your detailed review and we appreciate the range of positive feedback that you have provided.
5/5
GoogleSimon at Hackney & Leigh provide us with five star treatment during our purchase of property in the Lake District. He was available, knowledgeable, and accommodating with our needs as international buyers. The presentation of the property …
Agent replied · 24 August 2024
Angela, we are grateful for your comments on the quality of our service.
5/5
GoogleDealing with Nick and Simon is very straightforward, they are absolutely up to speed with developments in the housing market in Keswick and surrounding areas, finger on the pulse, excellent advice freely given which resulted for us in a …
Agent replied · 24 August 2024
Thank you so much for your wonderful review Robert and we are delighted that you have been pleased with our service.
5/5
GoogleSimon and the team at Hackney and Leigh Keswick, provided us with an outstanding level of service. The sale of our property was handled professionally throughout the whole …
Agent replied · 24 August 2024
Thank you for your positive feedback on our service Geraldine. We very much appreciate this and we are pleased to have assisted you.
5/5
GoogleWe have just exchanged contracts for a house for sale through Hackney and Leigh. We have had an excellent experience with Simon in sales. He has been easy to contact, polite and friendly, and has kept us informed throughout the purchase. …
Agent replied · 24 August 2024
Richard, it has been a pleasure to assist you and we are delighted with your comments on our service.
5/5
GoogleWe've just had a seamless experience with Hackney & Leigh purchasing our first home in Keswick. Simon really supported us as first time buyers, securing us the property in just over 2 months from offer to completion. He's always been …
Agent replied · 24 August 2024
Josh, thank you for all of your complimentary remarks on our service. It has been a pleasure to assist you with your house purchase.
5/5
GoogleWe have recently sold our house in Kendal via H & L and would like to express our gratitude for the wonderful service we received. The support we received was excellent from the very beginning, through the valuation process, property …
Agent replied · 26 November 2023
Many thanks for your review
5/5
GoogleFirstly, selling a property can be very stressful for anyone, however our experience with the staff at Hackney & Leigh (Kendal) has been exactly the opposite. The whole process right from the start has been nothing short of excellent. …
Agent replied · 26 November 2023
Many thanks for your review Rick
5/5
GoogleWe dealt with the Kendal Hackney & Leigh branch as the buyers and we were very impressed by their professionalism and customer service. They were friendly, knowledgeable and responsive to numerous queries we had and they finished off with a …
Agent replied · 27 August 2024
Many thanks for your review Richard
5/5
GoogleI would highly recommend Hackney & Leigh Kendal, from the moment I met Keira I knew my property was in safe hands. It had previously been on the market for 12 months with very little interest. …
Agent replied · 27 August 2024
Many thanks for your review Eloise!
5/5
GoogleOur property was originally on the market at a set price and with previous estate agents and no advice it was dropping fast and getting nowhere. …
Agent replied · 27 August 2024
Hello Melissa, Thank you so much for leaving us this fabulous review - Keira and Ellie, and the team, are all so thrilled you and Ross were able to sell so quickly with us, … More
5/5
GoogleWe had the fabulous Jill & Jane look after us during our process, and from the very beginning both of them were professional, informative yet friendly and supportive. Meeting Jill in person when she first visited to value our property put us totally at ease and we trusted her straight away, this was the same throughout our communication with her. Both ladies kept us right every step, giving their honest and knowledgeable advice. Thank you again!
Agent replied · 24 March 2026
Thank you for the review Anouska. Been our pleasure working with you.
5/5
GoogleI contracted Hackney & Leigh to deal with my house sale. All aspects of the sale were handled in a professional and friendly manner. The valuation was reasonable, photographs were excellent and viewings were conducted by staff. Jane and Jill were both particularly helpful with liaison and advice to smooth what was at times a stressful and lengthy (in my case) conveyancing procedure.
Agent replied · 25 October 2024
Thank you Alison for your lovely review. It's been a pleasure to work with you with your house sale. All the very best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
- Branch Gold Award (2)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 2019
2019 3 Gold across two branches The British Property Awards 2019 winners
- GoldThe British Property Awards 2019: Regional Estate Agent, North West (Cumbria)Windermere
- Local Gold (2)The British Property Awards 2019
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Hackney & Leigh
Which Hackney & Leigh office has the most reviews?
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
Where are the Hackney & Leigh offices?
The 10 Hackney & Leigh offices, by town:
- Ambleside: Rydal Rd, Ambleside, Cumbria, LA22 9AW
- Arnside: The Promenade, Arnside, LA5 0HF
- Carnforth: Market Street, Carnforth, LA5 9BT
- Grange-Over-Sands: Main Street, Grange-Over-Sands, LA11 6DP
- Kendal: 100 Stricklandgate, Kendal, LA9 4PU
- Keswick: 11 Bank Street, Keswick, CA12 5JY
- Kirkby Lonsdale: 3 Market Square, Kirkby Lonsdale, LA6 2AN
- Penrith: 6-8 Corn Market, Penrith, CA11 7DA
- Ulverston: 30 Queen Street, Ulverston, Cumbria, LA12 7AF
- Windermere: Ellerthwaite Square, Windermere, LA23 1DU
Has Hackney & Leigh won any awards?
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
