Trusted Agent profile · Cumbria
Verified
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe should have gone to Helen/Sue at Hackney & Leigh in the first place - the team quickly understood our requirements and the communication between all parties was handled really well and efficiently - great job team!
Thank you for your lovely review. Best wishes, Helen, Mark, Tracy, Sarah & Sue
5/5
GoogleHelen Hadwin and her team were prompt to deal with any issues, and gave excellent advice about pricing. We sold our property very quickly in a village that has a lot of properties that are not moving. Thank you
Thank you for your kind review. Best Wishes Hackney & Leigh Grange
5/5
GoogleWonderful team at Hackney And Leigh Grange, especially Helen , Tracy and Mark, thank you so much, James & jackie
Thank you for your kind words, we hope you are now settled in your new home. Best Wishes, Hackney & Leigh, Grange.
5/5
GoogleExcellent, professional service. Good communications, particularly with Helen and Tracy who both made the whole process as smooth as possible
Thank you Julie, we got there eventually! We hope you have an easy move and get settled in to your new home in due course. Best Wishes, Mark, Helen, Tracy, Sarah & Sue.
5/5
GoogleRating only, no written review.
Thank you for your 5 star review, this is much appreciated. Best Wishes The Grange Team
5/5
GoogleHave used Hackney & Leigh for around 20 years! Both lettings and sales. Always very helpful and knowledgeable of the local market. A special shout out to Helen Hadwin for all her support!
Hi Lucien Thank you for your kind words, it has been a pleasure to do business with you over the years. Best Wishes for the future. Helen, Mark, Tracy & Sarah.
5/5
GoogleThe staff at Hackney and Leigh particularly Mark, Helen and Tracy made our selling and buying process so much easier. Nothing was too much trouble for them to look into or chase up. I would recommend using them to anyone.
Thank you for your lovely review. It has been a pleasure to help you sell and buy your properties. We hope you get settled in soon. Thank you for the biscuits, they were delicious.
5/5
GoogleI have been more than satisfied with this service. Claire and Tilda were excellent in keeping me informed of progress with my sale: they were professional, courteous and prompt and I would have no hesitation in using the services of Hackney & Leigh again.
Thank you for your lovely review! It has been a pleasure working with you, thank you for offering us the opportunity to sell your lovely home and of course we wish you all the best for the future.
5/5
GoogleRating only, no written review.
Thank you for your review, we really appreciate your feedback!
5/5
GoogleVery helpful and friendly staff especially Shannon, Hayley, Cladia and Maurice made buying our house a great experience.
Thank you very much for the kind review.
1/5
TrustpilotPoor quality service and experience
Tried to sell our house through them - poor service from start to finish. Quality of marketing materials was poor, virtually no contact in the first 6 months - improved slightly when I complained about it. Decided to switch agents - have bought and sold several properties and they’re the worst I’ve used.
5/5
TrustpilotVery friendly and helpful team.
Very friendly and helpful team. They gave helpful and very good advice on selling our house
Thank you for your kind review.
1/5
TrustpilotIf i could give zero stars I would .
If i could give zero stars I would . failed to follow through with fixing problems within the house. they were made aware of several issues during us living there and charged us a cleaning fee when we left even though it was an absolute pig state when we got it!! had numerous altercations with a particular member of staff who has no people skills whatsoever! and was greeted with a very unprofessional rude attitude from Claudia long when trying to collect some belongings! Would never use again.
5/5
GoogleBrilliant !helpful and friendly staff all very supportive with the sale of the house ,highly recommend Hackney and leigh Carnforth to anyone thinking of selling their property.
Many thanks for your review, we wish you all the luck in the future. From all of us at Hackney & Leigh.
5/5
GoogleWe have today 6 Jan 2025 completed on the sale of my late parents home and my home as a child. It holds a lot of precious memories. The team at hackney &Leigh have been vety professional, helpful and very supportive through the process of selling my home. I would highly recommend them to anyone looking to sell a property in the area, they have a great local knowledge of the surrounding area . So to Kirsty Laura and Imogen I say thankyou very much for everything you have gone above and beyond for me. I wish you all the best for 2025 . Jayne
Thank you for your kind feedback, Jayne! We’re so pleased to hear that we were able to provide the support, professionalism, and local knowledge you needed during the sale of your property. It was a pleasure working with you, and we truly appreciate that selling a home is about much more than just bricks and mortar, especially when it holds so many precious memories. Thank you for your heartfelt recommendation, it really means the world to us. Wishing you all the best for 2025, and please don’t hesitate to reach out if we can assist you in the future. Best regards, Kirsty, Laura & Imogen Carnforth Hackney & Leigh
5/5
GoogleSold our house in record timing - found the perfect buyers and were generally a joy to deal with. We wouldn't recommend anyone else now.
Thank you so much Sally & Tim, we are so pleased to be part of the sale of your property and we wish you the best of luck with your new venture.
5/5
GoogleAbsolutely incredible. Sold our house within a few days. Rock solid professionalism, lovely service and one of the best prices around. Will definitely list with this team again.
Thank you so much Tim and Sally, we are so pleased to be part of the sale of your property and we hope we can work with you again in the future.
5/5
GoogleThe team at the Windermere office were approachable and they provided friendly and professional support from the moment we placed our property with them through to the sale. Would highly recommend
5/5
GoogleRating only, no written review.
5/5
GoogleHackney & Leigh, both Carnforth and Arnside offices, were all very friendly and efficient in dealing with the sale of our property. I would highly recommend their services.
Thank you so much for your wonderful feedback Louise! We're thrilled to hear that you found our Carnforth and Arnside teams both friendly and efficient throughout the sale of your property. It was a pleasure working with you, and we’re grateful for your recommendation. If you ever need assistance again in the future, don’t hesitate to reach out. Best wishes from all of us at Hackney & Leigh!
5/5
TrustpilotRecommended
Excellent communication and efficient service from start to finish, with regular progress reports, from initial contact through to agreed sale. Nothing but positive experience from their team.
Thank you for your kind review, we are so pleased to have provided you with such a positive experience of our services.
5/5
Trustpilot1st class service from house valuation…
1st class service from house valuation to sale completed 👌
5/5
TrustpilotThe whole team have been so helpful…
The whole team have been so helpful ,friendly and efficient during the selling of my property and then going on to buy a property as well . I can’t thank you all enough ,
Thank you for your lovely review, it was a pleasure to have assisted you! All the best in the future.
1/5
GoogleI wish I could give zero!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 20192019 3 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hackney & Leigh a message.
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
The 10 Hackney & Leigh offices, by town:
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
