Greystar estate agents in London, Hounslow, Fulham and 2 more

★★★★★ 5/5

Google

Rating only, no written review.

Uzair · 11 February 2026 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Rating only, no written review.

Dimitris · 11 February 2026 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Beautiful Community, Misleading Application Process

We toured Elan Crown Point with Manuela, and the community itself is beautiful. Before applying, we were upfront about being in an active Chapter 13 bankruptcy and asked whether this would automatically disqualify us. Manuela assured us that credit was only one factor, that other criteria were considered, and that as long as those areas were strong, approval was still possible. She instructed us to submit documentation related to the bankruptcy, which we did, including a full Credit Explanation Letter, which any realtor or lender would recognize as a legitimate supporting document.

Genesis · 11 February 2026 · Greystar Fulham

★★★★★ 1/5

Trustpilot

I bought their service for one month…

I bought their service for one month and they keep charging me without my agreement. This is a scammer company.

Carrie · 5 February 2026 · Greystar Fulham

★★★★★ 1/5

Trustpilot

As an employee of Greystar I can tell…

As an employee of Greystar I can tell you that YES we are told to nickel and dime the residents. My property manager and maintenance personal continually did shady stuff like putting scuff marks on walls and scratching paint in the apartments of tenants who would recently moved out. Also we would charge tenants for new carpet while only having the carpet cleaned. I saw the most horrific money grabbing of the elderly and disabled. Management would continually go after the total amount of the cleaning deposit while only doing minimal repairs. Especially if there were a lot of empty apartments on the property. Management does the cleaning deposit charges once the tenant leaves and if the tenant moved into another city a lot of times they could not fight the charges. That's why they hold your cleaning deposit for 30 days after you move out. Total scam. I felt dirty after my first day. Needless to say I only lasted a few months tell I found a better job. Also the pay was lousy and benefits were horrible.

Jim · 28 January 2026 · Greystar Fulham

★★★★★ 1/5

Trustpilot

Unpleasant

Was in hospital for six weeks for my disability. During that time, a request was made for a lease release as an accommodation. The lease was not released, eviction proceedings continued while I was hospitalized, and my belongings were removed. No coordination was made with my listed emergency contact. This experience was extremely distressing and had serious consequences for me.

Melissa · 27 January 2026 · Greystar Fulham

★★★★★ 1/5

Trustpilot

BIGGEST NIGHTMARE

Unfortunately Greystar acquired my property rental as I moved out. Legally, they are obligated to honor my lease which stated the security deposit I was required to pay was $3025. I filed a small claim and was awarded the security deposit. I have been waiting since I moved out 05/16/25 (yes they have 21 days in CA). All the "corporate" or "regional" office phone numbers are recordings that end the call regardless of the selection made. I don't understand how they are still in business with the terrible experience everyone has. I'm starting to think this is all a stage since no one above a property manager can be reached.

Diana · 22 January 2026 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Renter Beware!!

I am posting this factual account to protect future tenants and exercise my right to report on a matter of public safety. On August 20, 2025, the Las Vegas Justice Court ruled in my favor against Citron Apartments and Russell Mesa Fee Owner LLC in Case Number 25A000982 after finding the unit uninhabitable due to hazardous mold that endangered the health of my 14-year-old son. Upon moving into the unit on March 31, 2025, I discovered visible mold behind the master bathroom toilet and documented it on my signed check-in sheet on the very first day. I sent a formal notice to management on April 11, 2025, warning that I would hire experts if they did not act, but they dismissed my concerns during an inspection on April 3 and failed to resolve the issue. I subsequently hired Merry Maids, whose assessment identified prior water damage as the likely cause of the mold, and MI&T Environmental, whose professional lab results confirmed hazardous concentrations of Chaetomium and Penicillium/Aspergillus. These are recognized as some of the deadliest molds to humans, and testing showed nearly 1,400 CFU/m3 in the unit. A judge reviewed this evidence and awarded me a judgment for damages. Despite this judicial order, the property is managed by Greystar and has refused to pay the judgment while actively reporting a debt of 3,388 dollars to credit bureaus. As of January 13, 2026, they verified this debt to TransUnion despite having a copy of the court order, which has forced me to file a formal Identity Theft and Fraudulent Reporting report with the FTC. Under Nevada NRS 41.660, I am protected in sharing this information as a matter of public interest and I have the physical evidence for everything stated above.

Danyelle · 14 January 2026 · Greystar London (SIRER)

★★★★★ 1/5

Google

Please avoid living here at all costs. The building has changed rapidly this past year. Ever since we changed landlords from Greystar to ILA it has not been the same. I understand it is not fault of the building management but had I known this in advance I would have never opted forward to reside here. One of the main reasons why we chose to be here is the building management, Rafael, Sherise, Marigona and Kiew were beyond amazing during our viewing stage. They made it feel like home and were extremely accommodating from the start. Since the sudden change from Greystar we have noticed that over the past year there has not only been a change in the service but also building management too. From what was quick, efficient and homely has now turnt into a ball of dark cloud and the energy is not as uplifting as it once was. The building management team has changed since and this has definitely reflected in the performance and quality of living here. The staff were beyond amazing and now it is evident the staff retention is poor as we keep seeing new faces. As residents, this admittedly makes us feel uneasy. Though the building is right next to the station and they offer security out of hours, the quality of living here is not as it once was and it is very sad to say the least. A lot of other residents can agree and I feel the need to speak on the community behalf. It’s been a pleasure living here for the most part and meeting fellow neighbours from the start but to see so much of us moving on due to this is really bitter sweet and makes us realise there is more to look forward to.

奥利维亚 · 11 January 2026 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Really enjoy living at Equipment Works. The building is clean and well maintained, and the management team is friendly. The Christmas lucky draw was a nice touch, I won a £10 Amazon gift card, which made the festive season even better.

Suki · 11 January 2026 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

I've been a disabled tenant at Alexan…

I've been a disabled tenant at Alexan NoHo West for almost 10 months, and this has been one of the most exhausting experiences of my life. I have a spinal cord injury, neurological symptoms, fatigue and anxiety, and I rely on a service dog.

Andrew · 28 December 2025 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

I am extremely dissatisfied with my…

I am extremely dissatisfied with my experience renting from Greystar. While their properties may look appealing on the surface, the actual resident experience has been frustrating and disappointing.

Mckendra · 23 December 2025 · Greystar Hounslow

★★★★★ 1/5

Trustpilot

Drama and confident information is…

Drama and confident information is spread immediately.. junk

Jose · 18 December 2025 · Greystar Hounslow

★★★★★ 5/5

Google

Rating only, no written review.

Mehmet · 11 December 2025 · Greystar London (2 Vanguard Way)

★★★★★ 3/5

Google

Amazing

Manpreet · 11 December 2025 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Great facility and great amenities

Misty · 11 December 2025 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

My experience with a Greystar-managed…

My experience with a Greystar-managed property has been consistently disappointing, and I believe it reflects larger issues within the company’s management approach. I’m currently a resident at a Greystar property in Hammond, Louisiana, and what I’ve experienced goes beyond one location, it shows problems with communication, responsiveness, and follow-through that seem to stem from corporate procedures, not just onsite staff.

Rhett · 9 December 2025 · Greystar Hounslow

★★★★★ 5/5

Google

The property management team onsite are extremely helpful and friendly, particularly my most recent encounter with the engineer Pablo, he was very informative, helpful and knowledgeable. He made sure to reassure me throughout the process. Thank you Pablo!

Kay · 21 November 2025 · Greystar Lambeth

★★★★★ 1/5

Trustpilot

Greystar wont even respond

My experience with Greystar, specifically the River North property management team, has been nothing short of deplorable, dishonest, and predatory. If I could give zero stars, I would.

The · 20 November 2025 · Greystar Hounslow

★★★★★ 1/5

Trustpilot

Blatant Retaliation via Harassment and Notice of Denied Entry -to- Notice Of Fire Inspection

Following is the letter written to Greystar...which explains far better than I can summarize, why I am in fear of my life, due to Greystar's retaliation.

As · 13 November 2025 · Greystar Hounslow

★★★★★ 5/5

Google

Andrew was professional, responsive, and caring. He found me a great property quickly and handled every detail smoothly. Highly recommended, trustworthy, efficient, and friendly service! Clear, honest communication throughout the process.

Pakman · 12 November 2025 · Greystar Lambeth

★★★★★ 5/5

Google

Andrew was really helpful and made everything super easy for me. They always replied quickly and were very kind during the whole process. I’m really happy with the service and would highly recommend them!

星彤陈 · 12 November 2025 · Greystar Lambeth

★★★★★ 5/5

Google

I had a great experience working with Andrew, he was incredibly polite, professional, and always on time. He replied to my emails very quickly, and the whole process was as smooth as it could be. Andrew was always patient and ready to answer my endless questions with kindness and professionalism. I’m truly grateful for his help and just want to say a big thank you to him!

Shegi · 12 November 2025 · Greystar Lambeth

★★★★★ 5/5

Google

Andrew has been absolutely amazing throughout my apartment search! He was incredibly helpful, patient, and attentive to all my preferences. His recommendations were spot-on, he really took the time to understand what I was looking for. Communication was smooth, and his professionalism made the whole process stress-free. Highly recommend Andrew if you’re looking for someone reliable, friendly, and truly dedicated to helping you find the perfect place. Thank you so much for your excellent service! 🙏✨

Aor · 12 November 2025 · Greystar Lambeth