Greystar estate agents in London, Hounslow, Fulham and 2 more

★★★★★ 1/5

Trustpilot

I had a horrible experience with the…

I had a horrible experience with the greystar receivable company! They don’t even deserve that 1star at all! They avoid communication at all costs bcz they know they are charging you unfairly for moving out fee! I called them several weeks leaving messages and emails but none of them was answered! I don’t recommend at all! They didn’t give my security deposit back of 500$ and they sent me an email saying that i owe them 900$ for carpet replacement and stove top replacement which i don’t understand why bcz am very sure those had normal wear and tear! I requested for pictures and receipts but none of my messages was responded! They deserve 0 star

Atete · 30 October 2025 · Greystar Hounslow

★★★★★ 1/5

Trustpilot

Worse place ever

Worse place ever. The first unit here wasn't bad, but the extra fees go up all the time. We transfered to a smaller unit for the second year. They charged us a $1000 fee to move units, then made us pay $191 because we were using both units the day of the move. When we finally got to see the new unit, move in day, it was a dump. Never cleaned, cabinet doors don't close because the doors were hung wrong. The floors are all chewed up. Touch up paint never done. The thermostat didn't work for AC. We are finally able to leave for good, and they lie to try to keep you here, by telling your new possible landlord that you were evicted. We have never been evicted from anywhere. They move you in a unit needing lots of work, never fix the stuff, keep your deposit for what they didn't fix, and start over screwing the next person. I left the first unit we had in perfect shape, better then when we moved in, even steam cleaned the carpets. One of the maintenance men asked me why I did that because they were just going to rip them out, because they were upgrading to tile. Well they stole my deposit saying they replaced the rugs. I asked to see the new rugs they put in and they refused to let me. I found out they put tile, upgraded the appliances from the 1970s one that were there so they could raise the rent on that unit. So I paid for their upgrades. My deposit was $2600. They sent me a letter saying how much they were taking from my $2100 deposit, so they stole $500 off the top. They make you pay a deposit for damages, and add a monthly fee to your rent for possible future damages.That is what the deposit is for. The office staff is very friendly until the lease is signed, then they turn rude and lazy. They schedule inspections, and never show up, when you wait all day. I wouldn't move here unless you have enough in your savings to cover the scam charges. We are getting out of this town all together, because there are no offices here to help renters, only landlords.

Sue · 29 October 2025 · Greystar Hounslow

★★★★★ 5/5

Google

I had a thermostat problem and Kornelijus and Pablo came in and fixed it real quick, they are great engineers, I really appreciate it

Sophia · 13 October 2025 · Greystar Lambeth

★★★★★ 1/5

Google

A worker in the reception bad alitute all the times if you ask him any question. Don't live there. :] (short hair, brown skin, seemed arab)

周修卓（Leonhard） · 11 October 2025 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

The Element in Ewa Beach HI

The Element in Ewa Beach HI, managed by Greystar, was over priced but I was willing to pay the grift upon moving out though was unacceptable. First off, I would say that the accommodations at the Element were nice. The pool and communal spaces top notch no complaints. That being said when I moved out being military, I was not able to leave a forwarding address. The Element had email and telephone numbers to reach me if there were any problems and I didn't hear a peep. When I got to my new duty station, I reached out to leave a forwarding address to receive the remainder of my deposit (600 dollars minus a cleaning fee of approximately 300 dollars according to management). I was informed that my deposit was non-refundable due to cleaning costs (600 dollars?). The management also reported not receiving my apartment keys even though I had placed them in the afterhours box as instructed. I was willing to let this go as just poor management due to expedience. But then today received a call from a collection agency telling me that the Element had turned over my name for an unpaid bill of just over 300 dollars for additional cleaning costs. I could not have left less of an impact on the apartment which I lived in for four years. Now not only was none of my deposit returned but they wanted another 300+ dollars or my credit score would be impacted. Seems nefarious on their part. Not only that but in the time, I lived there not only did my rent increase (to be expected) but they added costs for parking and private security. As part of the rent, they combine utilities with rent which makes it difficult to ascertain how much the cost really was for electric (they add in electricity for communal spaces something I have never seen a management company do before and I have lived in apartments all around the world). I am sorely displeased with these strong-arm tactics which I believe had everything to do with my military service given that I would be thousands of miles away and unable to contest. I would strongly encourage those looking for a well-run complex to consider looking elsewhere especially if you are in uniform or plan to leave island upon moving out of the Element.

Wesley · 7 October 2025 · Greystar Hounslow

★★★★★ 1/5

Trustpilot

I NEED SOMEONE TO CONTACT ME BACK ASAP

Monica · 30 September 2025 · Greystar Hounslow

★★★★★ 1/5

Trustpilot

Don't live with them unless you want to get scammed!

If I could give 0 stars, I totally would. I really loved living at the M and their management team, even though our closets literally fell out of the walls, I still admired how the M team and their maintenance staff handled it. It wasn't until I moved out and they decided to charge me a $210 cleaning fee did I have a problem with them (did not charge my roommate, but given they haven't returned her security deposit...). I called them the day these charges came out and was told to email their management who can provide me the detailed responses, which was fine by me. It took me 17 days, ~10 emails, and 4 phone calls to finally reach someone, and they told me to "calm down" after I expressed my frustrations. Also, does it even make sense for me to email Greystar if it was the M team who conducted the inspection?

Chloe · 30 September 2025 · Greystar Hounslow

★★★★★ 1/5

Trustpilot

DO NOT DEAL ON THIS COMPANY

I rarely leave reviews, but I feel compelled to share my experience with the Adagio apartment complex and the management company, Graystar. Unfortunately, I can't even give them a one-star rating. Their services and promises are unbelievable.

Lance · 27 September 2025 · Greystar Fulham

★★★★★ 5/5

Google

The property maintenance did an excellent job on both responding and repairing defects, they are fast and reliable.

Xuanbei · 20 September 2025 · Greystar Lambeth

★★★★★ 1/5

Trustpilot

Warning to renters and parents

Warning to renters and parents: Greystar Holdings LLP is exploitative, misleading, and unaccountable.

Puja · 17 September 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

I’ve just moved into MyLo Nine Elms and had such a smooth and welcoming experience thanks to Kornelijus and Issan. They were both incredibly professional, friendly, and went out of their way to make the whole process easy and stress-free. From answering all my questions patiently to making sure everything was perfectly prepared for my move-in, they really made me feel at home right away. Couldn’t have asked for a better start, thank you both!

Wang · 17 September 2025 · Greystar Lambeth

★★★★★ 1/5

Trustpilot

Do Not Recommend

I have never lived in a Greystar community, and yet I now have a collections notice for a $150 application fee that was already refunded to me in 2021.

L · 16 September 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

Thank you so much for the maintenance group here, especially Kornelijus and Osvaldo, they were very keen and so helpful when I’m facing problems with the appliances and stuff. They really managed to finish the job successfully and excellently.They also had a great conversation with me. Genuinely appreciate their help.

Eric · 16 September 2025 · Greystar Lambeth

★★★★★ 3/5

Google

Rating only, no written review.

James · 5 September 2025 · Greystar Lambeth

★★★★★ 1/5

Trustpilot

Fraudulent Practices

GreyStar Property Management, Stone Oak Apartments, San Antonio Texas presented deceptive and misrepresented themselves as an Active 55+ Community. Instead, it was a Senior Retirement and Hospice Care facility. I personally found a dementia patient lost in the halls, observed Hospice Care Nurses comings and goings, and spoke with several other tenants who validated my suspicions.

L · 22 August 2025 · Greystar Fulham

★★★★★ 1/5

Trustpilot

The maintenance staff here works hard…

The maintenance staff here works hard and does their best, but management and office supervision are failing residents. In fact, Jencyn ends up conducting the front office more than the actual property manager, which shows where the accountability gap really is. The supervisor is rarely present, pushes accountability onto others, and leaves serious concerns unaddressed. Cameras are installed but not actually monitored, which has led to ongoing package theft. Many doors remain unsafe, putting both children and disabled adults at risk. Staff is often unavailable during emergencies like power outages, and phone calls go unanswered. These are not small inconveniences, they are safety and quality-of-life problems.

Princess · 19 August 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

Thanks to Kornelijus for being very friendly and prompt - both our issues were solved on the same day.

Will · 17 August 2025 · Greystar Lambeth

★★★★★ 1/5

Trustpilot

Poor training of Personnel - Abuse of power!!!

Greystar, Inc. apartment management teams are untrained in civil rights of residents, appropriate and professional communication skills, management staff awareness/knowledge of the situations and problems in the complexes they manage, consequences when their Property Managers have screaming tirades against senior residents in front of other residents and staff, etc...

Kay · 17 August 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

The Grand at Carolina Forest! No Hrlp from Management!!

The Grand at Carolina Forest!!!

STEVE · 16 August 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

Literally the worse company.

This company, and ALL of their employees, will refuse to communicate with you- especially when they want to charge you double utilities when you move out. Management is severely lacking, and it shows through the whole company. They will scam you. Listen to the reviews and don't trust this company.

Kazzi · 15 August 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

Coventry court

Coventry court manager, Melanie D AVANZO totally negates any complaints. I have new Indian neighbors below me. (Not prejudiced but I mention it as a reference to the issue). They have cooked the stinkiest most pungeant food since arriving here 2 months ago. They begin at 6/7am and at night slow cook their fish, Pork or whatever else from 9pm till 4am. I cannot sleep and I am awakened and startled by the pungent smells as their awful strong garlic, onion, curry and other spices invade my apartment. I cannot breathe well. I have to sleep with a mask on. TOTALLY UNACCEPTABLE. I HAVE ON OCCASION GONE DOWN TO SLEEP IN MY CAR IN MY GARAGE at midnight till morning.ITS THAT THAT BAD..I am exhausted from lack of sleep and it’s affecting my health. . MANAGEMENT SAY I MUST CLOSE MY WINDOWS AND DOORS,I AM OT THE CULPRIT HERE CAUSING THE SMELLS. I took the manager to the 2nd floor, it smelt so bad of cooked onions and garlic in the hallway, SHE IMMEDIATELY IN STALLED AN AIR PURIFIER IN THE HALLWAY ON 2nd floor AT THESE NEIGHBORS’ FRONT DOOR. THATS PROOF ENOUGH OF HOW BAD IT SMELT FROM THEIR COOKING. Each time the manager comes to see if I’m lying and says she smells nothing, she gaslights my truth of the situation. SHE REFUSES TO BELIEVE ME. She has checked the air vents which emit smells, but denies it emits smells from others. My bathroom stinks of garlic and onions as there is a vent connecting all apartments in the attic. She denies this….I SMELL IT. SHE IS NOT HERE EVERY TIME THEY COOK. I cannot do this with her anymore and need Greystar management to deal with this now. I have spoken to the neighbors who are rude and ignore the issue. They dont care. THEY MOVED IN TO THE APARTMENTS, HAVE TAKEN OVER WITH THEIR AWFUL STINKING FOOD COOKING SMELLS AND ARE AFFECTING NOT ONLY MYSELF BUT OTHER RESIDENTS TOO. IHAVE A WITNESS NOW WHO CAME TO SMELL MY HOME TODAY. WHEN NEIGHBOR P’S STRONG COOKING UNPLEASANT SMELLS INVADES MY HOME PREVENTING THE ENJOYMENT OF MY HOME,s and doors…I AM NOT THE CULPRIT..IT IS A LEASE VIOLATION AS THESE AWFUL PUNGENT COOKING SMELLS INVADING MY HOME, ARE A SIGNIFICANT NUISANCE.

Anon · 11 August 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

Please listen to these reviews.

Unfortunately I didn't listen to the other reviews when booking from this company. They claim I damaged their unit very badly and requested payment, which was disappointing as my wife and I spent hours trying to clean the unit as to make the companies job easier. To make matters worse, they didn't notify us of the 'payment' and sent it straight to collections. This company has nice units and amenities, but they genuinely will try to milk you for every dime. Do not stay at any of these properties.

Kyle · 10 August 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

Money First

After a year at Rosalia Verdae, Greenville SC, we had to leave. Management consistently overpromises and underdelivers. The 55+ community is more like an 85+ community. Management tries to come up with something to do for the elderly, like bingo, or wine or puzzles. Because of inequitable application of decision-making, residents have figured out it's easier to ask forgiveness than ask permission. Political postings and christian religious overtones abound, single resident parties of 30+ are allowed, perpetual reservation of limited tables for activities conducted by a few has not changed in a year, disapproval of attendance to activities by more than 4 nonresidents when requested by a reputible community group, and more. Management never asks or considers what the resident wants. All management decisions are plainly associated with a monetary bottom line and/or a fence erected by Greystar corporate.

Peter · 8 August 2025 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

I recently visited family living at Equipment Works and had a great experience. The building is modern, clean, and very well-maintained, everything felt safe and welcoming. Special shoutout to Kiew and Marigona at the front desk; they were incredibly friendly and helpful, offering top-notch customer service. they're very welcoming anytime we pass by.

Jeremy · 5 August 2025 · Greystar London (2 Vanguard Way)