Trusted Agent profile
★★★★★
465 reviews across 8 offices and 2 platforms
Greystar has eight offices, in London (four offices), Hounslow, Fulham, Lambeth and Tower Hamlets. Together they have 465 reviews on two platforms, rated 3.1 out of 5 overall.
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Greystar's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks maintenance team, move fast and solve my water heat issue.
Hi Ziyi, Thank you so much for your 5 star review! We are glad to hear maintenance team have been helpful and quick in resolving your issue. Many thanks, Magda
5/5
GoogleRating only, no written review.
3/5
GoogleThe building is beautiful, and I really enjoyed the viewing. The lovely ladies who showed us around were warm, welcoming, and answered all of my questions with great knowledge and care. They made me feel comfortable and took the time to understand our situation, which I truly appreciated. However, I did find the initial welcome from the gentleman at the front desk a bit off-putting, he wasn’t very approachable and simply told us to sit and wait for the girls. Thankfully, the experience with the ladies more than made up for that. Looking forward to booking the one-bedroom!
Hi Summer, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the viewing and felt welcomed by Marigona and Kiew. Our goal is always to make our guests feel comfortable and supported, so it’s wonderful to know that came across. Equipment Works Management Team
1/5
TrustpilotWe put a $500 deposit down on June…
We put a $500 deposit down on June 19th. We let them know the same day we would not be renting from them. Requested our refund 3 times. Still have not heard back. It's been over a month now. Will NEVER rent from them ever.
1/5
TrustpilotChannel Point Apartments
1-Star Yelp Review, Channel Point Apartments (Greystar Managed)
1/5
TrustpilotI am extremely disappointed with…everything!
I am extremely disappointed with greystar abd lack of responsiveness from them regarding our deposit. we were never given back our deposit despite numerous inquiries. The apartment complex that I reached out to is not giving us any information other than that they want me to contact greystar. I am confused how this company is in business for this long. they are awful. I will NEVER rent from them again and please if you are seeing mixed reviews any bad review is worth paying attention to.
5/5
GoogleThe staffs here are very helpful and kind. Big shout out to Kornelijus. He is always polite and fix the problems really quickly.
Hi Mi, Thank you so much for taking your time to leave us a review! We really appreciate the kind words about Kornelijus and our team! Many thanks, Magda
5/5
GoogleThe Mylo team is absolutely fantastic! Special thanks to Matt for all his help during the move-in process, and to Kornelijus from the maintenance team for being incredibly responsive and quick in resolving any issues around the house. The support has made settling in a great experience!
Hi Kriti, Thank you so much for your kind words! We're thrilled to hear Matt and Kornelijus made your move-in and settling-in experience so smooth, I'll be sure to pass on your thanks to them. Welcome to Mylo! Many thanks, Magda
5/5
GoogleI had a really wonderful experience with Kornelijus, he came and solved my maintenance issue quickly, and carefully explained everything to me so I would understand. He was kind enough to also point out other issues in my apartment that helped out a lot. Thank you!
Hi Jowhara, Thank you for your lovely review! We're so pleased to hear Kornelijus was helpful, thorough, and took the time to explain everything, he’ll be glad to know his support made a difference! Many thanks, Magda
1/5
TrustpilotIf i could give it lower i would
If i could give it lower i would. Staff is awful from top to bottom. The rats at the dumpster (which there are plenty) would likely be more competent than the people I’ve had to deal with.
5/5
GoogleI had an amazing experience touring this property, Andrew from MyLo was incredibly helpful and professional.
Hi Bro, Thanks so much for the 5 star review! Your feedback is much appreciated and we will make sure we pass it along to Andrew! Many thanks, Magda
5/5
GoogleKornelijus provided excellent service on very short notice. He quickly and efficiently replaced a lightbulb and managed to retrieve an earring that had fallen down the drain. The work was done promptly and to a high standard. I wouldn’t hesitate to recommend him Thank you
Hi Mayss, Thank you for your 5 star review! We are glad to hear Kornelijus has provided great service, your feedback goes a long way! Many thanks, Magda
5/5
GoogleThe Mylo team have been excellent to work with! Ihsaan and Matt have been friendly, responsive and easy to work with, and Korenlijus in the maintenance team has been super quick to resolve the issues we had on moving in. Great experience with the team so far :)
Hi NB K, Thank you for taking the time to leave us a lovely review! Your feedback is greatly appreciated, we are glad to hear that the team, particularly Ihsaan, Matt and Kornelijus have made your experience with us a positive one! I will ensure this is shared with them. Many thanks, Magda
5/5
GoogleAbsolutely brilliant service from Kornelijus from start to finish. The maintenance team is always polite, professional, responsive and very efficient. Every issue I have raised has been sorted quickly and with care. A big thank you for making everything so easy and stress free!
Hi Gov, Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with Kornelijus and our maintenance team. Your feedback means a lot, and we’re glad we could make things easy and stress-free for you! Many thanks, Magda
5/5
GoogleKornelijus was super professional and fixed the maintenance issues in the apartment really quickly, even on short notice. Really appreciated the fast help and great job!
Hi Ebrar, Thank you for the lovely review! We’re so pleased to hear that Kornelijus was able to quickly assist with the maintenance issues. We really appreciate your kind words! Many thanks, Magda
5/5
GoogleI moved into Wiverton Tower a few weeks ago and so far have been very impressed by the friendliness and professionalism of its staff so far. Ihsaan and Matt have been friendly, responsive and easy to work with, and Cornelius in the maintenance team has been very quick to resolve the issues we had on moving in.
1/5
TrustpilotCorporate Landlord Under Fire, Avoid Greystar
5/5
GoogleMylo's Maintenance, specifically Kornelijus, are one of the reasons i've remained a resident of Mylo for a number of years. It is highly comforting to know you have an on site specialist who will help you with your maintenance issues in not only a professional and diligent manner but responds to your problems within a matter of hours.
Hi Hazel, Thanks so much for your kind words! It's great to hear that Kornelijus’s quick and reliable help has made such a difference, we really appreciate you being part of the Mylo community for all these years. Many thanks, Magda
5/5
GoogleKornelijus！ Every time I have a problem, he solves it quickly! For example, today's smoke alarm has been tormenting me for three days! I sent an email, and he came first thing this morning to fix it. I can finally have a quiet day! Thank you!
Hi Qing, Thank you very much for your review, we are glad to hear Kornelijus has been helpful! Many thanks, Magda
5/5
GoogleRecently moved into the Penthouse unit. Kornelijus and the team have been so incredibly helpful in assisting throughout what is generally a very stressful process. He has gone above and beyond. Having lived in Embassy Gardens for several years, I was not sure what to expect, however my expectations have been exceeded.
Hi Jonathan, Thank you so much for your lovely feedback! We are glad to hear about your positive experience and will make sure to share this with Kornelijus. Many thanks, Magda
5/5
GoogleWe have lived in mylo for a year now and are really happy! Special thanks to Kornelijus who is always on hand if we have any maintenance issues. These are always dealt with quickly.
Hi Hannah, Thank you for your great feedback and kind words for Kornelijus, we will make sure we pass it along to him! Many thanks, Magda
5/5
GoogleIn my time living here, I've had the pleasure of dealing with Kornelijus from the Mylo maintenance team, and I must say, his work is consistently excellent. There’s a certain ease in knowing that when something goes awry, he’ll arrive not just with the tools to fix it but with the quiet confidence of someone who knows exactly what they're doing. Efficient, courteous, and reliable, qualities that are far too rare these days. My sincere thanks to Kornelijus for making the small disruptions of daily life far easier to bear.
Hi Dimitri, Thank you so much for taking the time to leave us such lovely review. We are glad that Kornelijus has been helpful throughout your stay with us, we will ensure this feedback is shared with him. Once again thank you for your kind words. Many thanks, Magda
5/5
GoogleI cannot say more about Kornelijus. I’ve never noticed anyone’s work ethic until I moved into Nine Elms Point. He has been so helpful with my move from answering all my questions to any requests, with a smile! His attention to detail doesn’t go unnoticed.
Hi Maggie, Thank you so much for your lovely feedback for Kornelijus. It is much appreciated and we will make sure to pass it along! Many thanks, Magda
5/5
GoogleIn my 9 years of living in London, never have I had consistently good maintenance support. Since I moved to Nine Elms, the mylo maintenance team, and specifically Kornelijus from the Mylo maintenance team, have been absolutely stellar in supporting me with any minor issue that arises with the maintenance of my flat. His work is consistently excellent. And this Provides me with the peace of mind in knowing that issues will be resolved quickly and with high standards. Thank you!
Hi Luigi, Thank you for taking your time to leave such lovely feedback for Kornelijus and the maintenance team. We are delighted to hear they've been helpful and quick on resolving any maintenance requests. Many thanks, Magda
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London (2 Vanguard Way) has the most, with 339 reviews rated 2.7 out of 5, followed by London (55 & 57 Nine Elms Lane) with 214.
The eight Greystar offices, by town:
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