5/5
GoogleRating only, no written review.
Agent replied Β· 11 October 2026
Hi Karina, Thank you for your fantastic 5 star review! We're glad to hear you're happy living at Equipment Works.
Trusted Agent profile
Greystar estate agents in London, Hounslow, Fulham and 2 more
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465 reviews across 8 offices and 2 platforms
Greystar has eight offices, in London (four offices), Hounslow, Fulham, Lambeth and Tower Hamlets. Together they have 465 reviews on two platforms, rated 3.1 out of 5 overall.
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Our offices
Greystar's eight offices, most reviewed first. Each has its own page.
- Greystar London (2 Vanguard Way)2 Vanguard Way, E17 6DL339 reviews Β· 151 on Google (4.5)24 in the last 90 days
- Greystar London (55 & 57 Nine Elms Lane)55 & 57 Nine Elms Lane, SW11 7DS214 reviews Β· 14 on Google (5.0)19 in the last 90 days
- Greystar HounslowCharter Place, Management Office, 714 London Road, TW3 1PD198 reviews Β· 0 on Google19 in the last 90 days
- Greystar London (SIRER)SIRER, 32 Harbour Way, E14 9ZP197 reviews Β· 0 on Google19 in the last 90 days
- Greystar FulhamFulham Riverside, 5 Central Avenue, SW6 2QE193 reviews Β· 0 on Google19 in the last 90 days
- Greystar London (1 Cherry Park Lane)1 Cherry Park Lane, E20 1NX189 reviews Β· 0 on Google19 in the last 90 days
- Greystar LambethNine Elms Point, SW8 2LF91 reviews Β· 91 on Google (4.7)3 in the last 90 days
- Greystar Tower HamletsAldgate Place, E1 7AT6 reviews Β· 6 on Google (5.0)0 in the last 90 days
Latest reviews from every Greystar office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleCould anyone tell me how to deal with a nuisance neighbour? My upstairs is ridiculously noisy, literally stamp his feet everywhere he goes. It's like he's banging on my ceiling consistently, over and over again. Especially crazily from 11pm to 1 am, then 6am to 8am ish. I tried to talk to him, but he never opened his door even if he's home. I wrote him letters, no improvement. I requested the receiption to contact him, he never replied. I was told to record the noise then take it to a 3rd party. But the normal devices like a phone can't record vibrations and distant noise. Every time I lie down, he's banging. My physical and metal health are both affected I feel I'm living in horror, need some help pleaseπ
Agent replied Β· 8 December 2024
Dear Nereus, Thank you for sharing your concerns. Weβre deeply sorry to hear about the challenges youβve faced with a noisy neighbour and how this has impacted your experience. Unfortunately, weβve been unable to locate your details in our system to address your concerns directly. Please reach out to us via email at reception@mylo-london.co.uk so we can investigate this matter further and provide the support you need. Many thanks, Magda
5/5
GoogleAmazing work and very effective
Agent replied Β· 24 December 2024
Hi Um, We really appreciate the 5 star review, thank you for taking your time to share your feedback! Many thanks, Magda
5/5
GoogleKornelijus from the maintenance team really helps us a lot!
Agent replied Β· 24 December 2024
Hi Rachel, Thank you very much for the 5 star review! We are glad to hear that Kornelijus has been helpful - we will make sure we share this feedback with him. Many thanks, Magda
5/5
GoogleKornelijus from the maintenance team is very enthusiastic and efficient. He always helps resolve issues promptly and takes the time to carefully check the operation status of other utilities. Extremely helpful!
Agent replied Β· 24 December 2024
Hi J, Thank you so much for taking the time to leave your feedback. We are delighted to hear Kornelijus has been helpful and resolved things quickly for you. Many thanks, Magda
1/5
TrustpilotProperty Manager REESE HANSELL is theβ¦
Property Manager REESE HANSELL is the worst in Greystar! Rude, arrogant, very entitled, and the most unprofessional person I've ever known! DO NOT TRANSACT with her!
1/5
TrustpilotNEVER rent from greystar
we had an absolutely HORRIBLE experience with greystar. i'd leave zero stars if i could. we received a bill for $1400 in fraudulent move out charges, and greystar could not provide photo evidence or receipts to match the "damage". in the process of disputing our bill, they sent us a new bill and added a $163 cleaning fee. it felt like they were trying to squeeze as much money from us as possible. the greystar representative, teresa, was extremely slow to respond to emails, and upon calling her, she was incredibly rude, angry, and unprofessional from the moment she answered the phone. this is the worst customer experience i've ever had and i will NEVER rent from a greystar property again. if you are considering renting at nine15, i would highly recommend looking elsewhere. there are thousands of reviews online from other tenants who have been scammed by greystar - listen to them
5/5
GoogleLived at EW seven months in 2024. Overall amazing experience, the team is super helpful (especially Marigona and Kiew who went out of their way to help us), the flat was clean, spacious and modern and the amenities are great! The coworking space is great for working from home, thereβs excellent free yoga classes, and a big screening room that we were able to use often. Also the games room and common area are great for hosting parties with friends.
Agent replied Β· 11 October 2026
Hi Davide, Thanks for the wonderful feedback! It's great to hear you've had a positive experience with the team and that you enjoyed the amenity spaces.
5/5
GoogleMy cousin and I had such a wonderful time during Halloween due to the amazing efforts by Kiew and Marigona to arrange the best ever pumpkin carving event!! They had prepared free pizza, drinks, snacks, and laid out all the necessary equipment for the carving and awesome decorations, with the music choices on point for the theme to create a perfect environment. Both Kiew and Marigona were super kind and took the time to talk to each of us residents throughout the event. Plus, it was a great opportunity to socialize with and meet the other residents! We are really lucky to have such dedicated staff to truly make our experience here at the EQW unique and memorable for years to come. We are looking forward to future events and donβt doubt theyβll be just as enjoyable as this one.
Agent replied Β· 11 October 2026
Hi Sonia, thanks so much for the lovely review! We're so happy to hear you've had such a great experience during our events.
5/5
GoogleGreat location 1min the station. Great customer service and Kiew is a delight, super helpful and the team are always ready to sort things out for you.
Agent replied Β· 11 October 2026
Thanks for the amazing 5 star review! We're so glad to hear you've had a great experience living at Equipment Works.
5/5
GoogleHad to leave the flat, but really appreciated the service and help from Andi throughout the lease, very responsive and available to help. MyLo has also a helpful maintenance team that you can absolutely rely on for issues in the flat (Kornelijus, Chad, and another colleague more recently I believe). They've been great with us and I value this a lot when choosing a flat, as it avoids spending the time looking for a solution to fix a maintenance issue. Concierge available 24/7 is also really precious.
5/5
GoogleI'm so impressed by your kind and warm service. Cornelius helps us a lot and we are so happy to see a man with passion for his work. Appreciate that π β¦
Agent replied Β· 8 December 2024
Hi Harrah, Thank you very much for your kind words and the 5 star review, it's great to hear that Kornelijus has been helpful, he's certainly a great asset to our team. Many thanks, Magda
5/5
GoogleI moved here 2 weeks ago then I found my chairs are not very stable. I emailed the maintenance team they sent Cornelijus the engineer next day. He not only repaired the chairs, but helped me with building my own curtain, checked all my own furnitures to make sure they are stable and tight. This keeps me hands free as Iβm not good with them. Heβs really the nicest. I didnβt expect this level of the service at all!!
Agent replied Β· 8 December 2024
Hi Lulu, Thank you so much for your lovely feedback, we are glad to hear about your positive experience, and we will make sure we share it with Kornelijus! Many thanks, Magda
5/5
GoogleKornelijus and Julius are great! They always help us with any maintenance work quickly and skilfully - very happy with their work. Thank you π β¦
Agent replied Β· 10 November 2024
Hi Hayley, Thank you so much for the wonderful feedback! Kornelijus and Julius are thrilled to know how much you appreciate their hard work. If thereβs anything more we can do to keep your experience top-notch, donβt hesitate to reach out. Thanks again! Kind regards, Matt
1/5
TrustpilotDangerous security lapses continue
Dangerous security lapses continue. Management βsolutionsβ way too little way too late
1/5
TrustpilotThis property company are the worse
This property company are the worse . Very rude and not helpful. ESP at Ravens crest in Manassas . If I could give a negative star I would have
1/5
TrustpilotAn unauthorized withdrawal
An unauthorized withdrawal was made to my bank account during the month of September. I have already paid my September's rent earlier and the earlier payment was recorded on my payment record. The bank and the office stated nothing can be done. My bank changed their mind and honored my stop payment on the unauthorized withdrawal. Dalian Monterey Village charged me an $100 NSF FEE.
1/5
TrustpilotDo not rent commercial space from this crocks
Do not rent commercial from this crocksVery unprofessional company with bunch of stupid leasing agents giving hardest time possible to let u almost not sign any lease with them Also lots of hidden charges as wellYou better stay away from this unfriendly greedy company with their leasing agents
1/5
TrustpilotRude, pushy, manipulative and dishonest
I've unfortunately been a tenant of Greystar Property Management for many years. In over four years of residency, the only positive spot is the superb on-site maintenance staff.I'm a severely disabled veteran, and due to the incompetence and mismanagement and probable collusion of My ODVA Fiduciary and Greystar, I've had the dubious and unwanted privilege and notoriety of rent and utilities paid late, late fees, utilitydisconnects, and actual eviction notices.I know of no one who could in good faith and conscience recommend this leasing company.
4/5
GoogleRating only, no written review.
Agent replied Β· 10 November 2024
Thank you for your wonderful review! Your positive review means a lot to us.
5/5
GoogleThe apartment is nicely located, close to the train station, with great facilities that make it a comfortable and enjoyable place to live. The staff are ready to support you with whatever you might need. Kiew is especially fantastic, she is always friendly and quick to help. Highly recommend for anyone looking for a great place to live.
Agent replied Β· 10 November 2024
Thank you for your amazing review and recommendation! We are pleased that are team have been supportive, in particular Kiew. Your positive review means a lot to us.
5/5
GoogleVery great event! For Kiew & marigona!
Agent replied Β· 11 October 2026
Hi Sanil Lu, Thank you for your kind words about Marigona and Kiew! We can't take the credit for the amazing event that you attended as ila only took management responsibility for Equipment Works in late December 2024 - but pleased to hear that you enjoyed the event. We're excited to share our events calendar for the next few weeks so keep an eye out! Best Wishes Equipment Works Team
5/5
GoogleMarigona and Kiew thank you for a wonderful event. Enjoyed my time this evening and it was nice to meet other residents in the building. Thank you for being very welcoming and approachable. Can't wait for the next event with you both!!
Agent replied Β· 11 October 2026
Hi London, Thank you so much for your lovely words about Marigona and Kiew. We can't take credit for the event as ila only took management responsibility in December 2024 - but hope you are still enjoying your time at Equipment Works! Best Wishes Equipment Works Team
5/5
GoogleNice events for halloweenπ Kiew and Marigona held a very fantastic partyοΌ β¦
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Greystar
Which Greystar office has the most reviews?
London (2 Vanguard Way) has the most, with 339 reviews rated 2.7 out of 5, followed by London (55 & 57 Nine Elms Lane) with 214.
Where are the Greystar offices?
The eight Greystar offices, by town:
- Fulham: Fulham Riverside, 5 Central Avenue, SW6 2QE
- Hounslow: Charter Place, Management Office, 714 London Road, Hounslow, TW3 1PD
- Lambeth: Nine Elms Point, Lambeth, SW8 2LF
- London (1 Cherry Park Lane): 1 Cherry Park Lane, London, E20 1NX
- London (2 Vanguard Way): 2 Vanguard Way, London, E17 6DL
- London (55 & 57 Nine Elms Lane): 55 & 57 Nine Elms Lane, London, SW11 7DS
- London (SIRER): SIRER, 32 Harbour Way, London, E14 9ZP
- Tower Hamlets: Aldgate Place, Tower Hamlets, E1 7AT
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