Greystar estate agents in London, Hounslow, Fulham and 2 more

★★★★★ 2/5

Google

Staff are inconsistent and at times very rude. Dismissed my wife’s concerns about bills and only acted once I got involved. Spoke down to her and said a situation was resolved when it wasn’t. This resulted in us receiving threatening letters from a supplier when the issue was with EW and not us. Constant issues with heating. Obviously a supplier issue but still impacts resident far too regularly. Unfair charges upon checking out. No clear explanation as to why one is being charged for something. Coffee machine regularly broken. Security team are good and very helpful. Place is kept relatively clean and gym is good.

Joshua · 22 September 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Graystar is a management company for…

Graystar is a management company for Avador in Omaha Nebraska. It is a over 50 community. In moving in I was told of things they offered that was later taken away, however the rent was the same. They state they are a dog friendly community..but have a lot of residents that are not and make for a hostile environment. No matter what the reason be...if you break your lease you are charged a hefty penalty equal to two months rent....even if they already have it rented before you move out. In talking with Michael Karel he states that is charged even if the person passes away or needs to go to assisted living. Boy...that is something to be proud of. The also charge a 1000.00 fee just to change apartments. I was told they don't make anything if they don't. Anyway... This is a company I would never be apart of again.

Donna · 20 September 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

This company is the biggest scam ever

This company is the biggest scam ever! I applied for an apartment and there is no one helping me get my deposit money back. I wasn’t able to get approved for the apartment the company allegedly sent a refund via email. Never received they said it was used this entire process has just been horrible.

Mella · 19 September 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

I would give them 0 stars if I could

I live at The Village at Lionstone and our stove exploded. They brought us a filthy stove from another apartment. Don't know if this stove came from an infested apartment. I have pictures but don't know how to post them.

Christina · 10 September 2024 · Greystar London (1 Cherry Park Lane)

★★★★★ 1/5

Trustpilot

RENTERS BEWARE

RENTERS BEWARE ! Terrible Management !Management is Very rude. After I cancelled my rental application before a move in date the Assistant Community Manager refused to refund my refundable deposit to me and insisted that any refund would be in my child’s name as well as mine although I paid with my name only on the account and my child doesn’t have a bank account. She was upset because I canceled and she would not allow me to pick up the check. I did not have a mailing address since I was moving so she said my refundable refund would be forfeited and sent as unclaimed to the state if I didn’t submit this acceptable mailing address by the next day. No exceptions!Greystar, Huntcliff Apartments and assistant manager Melissa B. should not be trusted. 7/8/2023

Mark · 8 September 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

NEVER IN MY LIFE HAVE I FELT TREATED LESS THAN A HUMAN.

WORST WORST AND WORST CUSTOMER SERVICE. NEVER IN MY LIFE HAVE I FELT TREATED LESS THAN A HUMAN. When you need help and try to call them, NO ANSWERS. Then they just call you whenever they want, and are RUDE, YELL, and HANG UP on you. I experienced this TWICE IN ONE DAY by two different people from the Collection Department: ANGELA SHIN and BRENDA (I'm not sure of her name as she REFUSED to give it to me again later on), and a KEVIN (the manager who Brenda said he did not have time to speak to me).I moved out and received some charges from Greystar as the move out fee and received a ledger from them. As I was reviewing the ledger so I got confused and have been trying to reached out and get the clarification from them. Below is the content of the email I sent to Greystar's owner, BOB, as I could not reach anyone when I called the corporate.-------------------------------------I attempted to contact the corporate office to report a serious incident involving a member of your team, but I was unable to reach anyone. Therefore, I’m bringing this matter directly to your attention.I was on a call with Angela Shin (details below), and I encountered some confusion regarding the information on the ledger she provided. The ledger indicated that my total balance is $0, yet I was asked to pay approximately $129. When I sought clarification, rather than explaining the discrepancy, Angela repeatedly stated, "I explained this to you last time and I explained to everyone else and they understand." Eventually, she told me, "If you do not want to pay, that's fine. I will send it to collections."At no point did I refuse to pay, I simply wanted to understand the bill. I asked her to stop and informed her that I felt I was being accused unfairly. She responded, "Isn't that true? You didn’t want to pay, so you kept asking." I again asked her to stop and requested to speak with her supervisor. She replied, "Okay, someone will call you," and then abruptly hung up on me.I waited an hour but did not receive a callback. I have since attempted to contact your office multiple times at the 9400 and 0010 numbers, but my calls were directed straight to voicemail. -------------------------------As I was waiting for your response, I received a call from a woman who identified herself as Brenda (though I’m uncertain about her name, as she refused to confirm it when I asked). Right from the start, she asked, "How did you want to pay?" with an attitude. I remained calm and asked if she was the manager. She informed me that she was not and that Angela's manager was Kevin. When I requested to speak with Kevin, she said he was busy and didn’t have time for me, so he asked her to call instead.I explained that I didn’t want to discuss the payment at that moment and wanted her to listen to my concerns. However, Brenda started off the call with attitude and continually interrupted me, arguing and raising her voice, making it impossible for me to finish my sentences. When I attempted to recount my interaction with Angela, Brenda responded, "I do not care and I do not need to know." This dismissive attitude only escalated my frustration. When I asked for her name again, she refused, stating, "I don’t have to give you names. Why do you keep asking?" and then hung up on me. I remember while she was arguing with me, she told me again "Kevin will probably not have time to call you back".This is the second time today that your staff has called, yelled at me, and hung up. Feeling exasperated, I contacted Citron Apartments in hopes of getting in touch with the right person. Unfortunately, I was met with more resistance. When I asked for another number to report a complaint or for the corporate number, they simply told me to "use the number in the email" and refused to assist further even though I told her the only number I got from the collection department was from the women that was rude to me and I DO NOT WISH to talk to her again. I asked her if 9400 is the corporate number and she told me " I do not know" and not even want to go and look up.I had hoped to resolve this issue internally, but after this experience, I feel I have no other option but to share this incident with the community to ensure others are warned and hopefully not subjected to the treatment I’ve received.Please ensure that any future communications with me are recorded to avoid any misunderstandings or accusations of me fabricating these experiences.

Giang · 4 September 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Rating only, no written review.

محمد · 28 August 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

Heights at Interlocken CO. Shocking mess of an apartment

ow I know without a certainty that this email will never see the CEO but what the heck I’ll write it anyway for proof of contact. I moved into Heights at Interlocken in Broomfield CO a week ago. Since my move in I’ve sent in about 13 maintenance requests and several emails to property people who don’t answer emails, phone calls, or texts. I’ve had one person only answer me, and that takes days. And this was before my move in. The apartment I rented should NEVER have been rented out. It has a tremendous amount of work before anyone should have moved in. I’ll start with the paint. It was painted in probably 30 minutes. Paint is all over the floors and bathroom tiles. All over the bathroom towel and shower holders. The bathroom caulking is a horrible mess. All over everything. The cabinet in the bathroom has a hole in the side. Has burn marks on the counter. The washer and dryer don’t work. The dishwasher doesn’t work. Now this was my last straw. The kitchen island counter has a large crack all the way down the middle, and it was painted over with silver paint! Good God. The door stop was broken off, and the outside of the front door need painting desperately. It’s very embarrassing and I notice most of the other doors have been recently painted. That would take all of 4 minutes. Now the cleaning of the place. Did I say cleaning? Very little cleaning and terrible job of it. On the bottom of the oven is a huge amount of dog hair. The faucet in the kitchen wasn’t working and has been replaced. The faucet in the bathtub leeks and looks like it’s about to fall off. And that’s what I’ve noticed in a week. Greystar should be horribly embarrassed and ashamed to have someone move in to a rundown mess like this.

Unhappy · 25 August 2024 · Greystar London (1 Cherry Park Lane)

★★★★★ 1/5

Trustpilot

Worst renting experience ever

I lived in this building for 2.5 years. The first 2 years were great- it was managed by 33 management. That all changed when Greystar took over the lease. From there on out, the building QUICKLY deteriorated. There were security issues with the front and back doors locking- there were cops in the building because of a tenant security issue. The main issue is that it is IMPOSSIBLE to contact anyone in the management office. I had tried to contact people multiple times about an incorrect late fee, packages going missing, etc and over the course of six months I never got a response unless I hounded them. Then, a month after we moved out, we got a bill that not only included fees that were previously removed but also had three months of back-charged utilities, which was not what we agreed to in our lease. They were utterly intolerable when we reached out to them and did not respond to any of the questions we asked. I would never live in a building managed by them again- I’ve had my fair share of mediocre landlords and management companies but Greystar takes the cake for amoral, unresponsive and illiterate staff that aims to take advantage of their tenants and nothing else. So if you want to pay $2500/month for a 500 sq foot apartment with rude, incapable staff and a management company that doesn’t care if you live or die, this is the place for you!

Carolyn · 19 August 2024 · Greystar Fulham

★★★★★ 1/5

Trustpilot

Greystar Doesn't Care About Its Customers

It is absolutely impossible to ever reach anyone in corporate despite 25 phone calls, emails, voice messages. The company is ineffective in dealing with customers and is only focused on their goals.. rental occupancy rates, revenue, etc. It is sad. As somebody that has not rented in 20 plus years and looked forward to the experience, I am very disappointed with how things have been handled and to add insult to injury, I cannot get anyone from leadership to call me back.

DA · 15 August 2024 · Greystar Fulham

★★★★★ 1/5

Trustpilot

This regards 212 Stuart St in Boston

This regards 212 Stuart St in Boston, MA, and the review also concerns Greystar building managers.Before I even finished my sentence the concierge Sheikh, who is foreign himself, told me, "In this country we..." I had not even finished my sentence to evidence any breaching of the law or social norms. Basically, what happened was that I told him I observed that another concierge Nathi seemed to treat me differently and I wanted to see if there was discrimination involved so I'd have to buy the building to access CCTV footage to get a large enough sample and do some proper statistical testing. Yet he was trying to tell me they do things by the book in this country and that you can't just have your own way without doing the right thing. Touche, my whole point was to procure evidence before proclaiming any conclusions, and nothing could be more by the book than that, yet he thought it in his place to tell me how things are done 'in this country.' I reminded him I'd lived here for over a decade but he didn't apologize. There also seems to be some presumption there that if you're not from 'this country' you're from a rogue nation that doesn't follow ethical protocol? I also happen to come from a country with a lower corruption index and stricter laws (with reputedly high adherence to the law too), but regardless of where I'm from, that was a prejudiced statement I had never heard used on me in my entire life. Courtney the building manager said they would've said the same thing to someone from Texas. Notwithstanding it's wrong to other an out of state person, it's also a fragile excuse coz a Texan is from 'this country' and wouldn't have been told "In this country..." Subsequently, she told me she didn't understand why such a phrase would be upsetting even though I'd already told her it presumed that foreigners don't know the law and also that where they're coming from has lower standards for abiding by ethical protocol. The fact that she'd ask me this again suggests very ingrained prejudice. She said "I'm a proud American." I don't see what national pride has to do with this unless it means that her pride is contingent on her imagining that she has exclusive national 'cultural capital' and also that her perception of the high worth of her national mores is contingent on perceiving other nations' as being of lower standards (in this context of following ethical protocol). I never had a formal apology without excuses, only complaints about me complaining about this. Victim-blaming is easy.Much more troubling stuff - view my Google review on 212 Stuart St too.

Alice · 11 August 2024 · Greystar Fulham

★★★★★ 1/5

Trustpilot

Lived here a year, then Greystar

Lived at the same property for a year before Greystar took over. Employees are friendly, sure. They send smiley emoticons while telling you you're evicted. Fee's keep going up, service keeps going down, and they'll promptly reply to an email with a pseudo apologetic tone that "that's just how we do things"

Max · 9 August 2024 · Greystar Fulham

★★★★★ 5/5

Google

Rating only, no written review.

Israel · 29 July 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

Avoid Greystar properties

Dangerous security lapses continue. Management ‘solutions’ way too little way too late

ROBERT · 28 July 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

My husband and I lived at Equipment Works for a year, off of a recommendation of a friend in the building. We really enjoyed our time at EW. Extremely friendly team and staff, fantastic amenities and a real sense of community, with the many free events, should you wish to participate. A big thank you to Marigona and Shingy for always being super helpful and a pleasure to deal with. Niki was also very accommodating when we moved in and kindly assisted with many requests. We didn’t have any strong reasons for leaving, save for location of needing to move back more East but would have happily stayed. Thanks EW! Pros -10/10 gym and excellent free yoga classes by Jade (never made it to the Zumba). Lacks some equipment but better than most residence gyms I’ve lived at -friendly staff -clean, air conditioned spaces, co working spaces Cons -spiders: due to the wetlands there are a lot of spiders that creep around. This obviously cannot be helped by those who work at the building itself, but EW are very mindful of this and try to advise as best as possible. Didn’t bother us too much save for very warm days and keeping on top of the cobwebs. -parking: not an issue for us as we didn’t have a car but know it has been difficult for other tenants to obtain a spot. Beware of parking in and around the building without a permit, as you will get fined! -parcel room: great because your parcel is safe but a bit of a pain to find it in the sea of boxes. EW again try to manage this but it is inevitable that it gets rather chaotic in there General comments on area: -Extremely close to station - lit 1 min walk. -Tesco and Co Op easy access -Great shops/cafes: big penny, nourished communities, hermanos, narrative for bagels -a lack of a green space (that isn’t the wetlands) - I really missed having access to a park

Lizzy · 26 July 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

After living here for almost three years, I'd like to give an honest review. :) Let me start with the team that works here. Shingy, who works at reception, has been here since the beginning. He's always friendly and helpful and will greet you with a big smile! He's always up for a chat or will help you with whatever you need. I do feel safe knowing he's here. The same goes for Nicki, who takes such good care of our flats. Unfortunately, he's leaving. He'll be missed! Nicki has helped me many times with blocked sinks and broken showers. He's always up for a chat, a laugh and a story to tell. Thank you, too, for all you're doing. Finally, let me tell you what you can expect when moving here. The team is nice, professional, and welcoming. They try to come up with new ideas for events, which I find lovely! Unfortunately, the community spirit is not as strong as it used to be. The events at the beginning would form friendships, but because People come and go, that faded. In the summer, expect plenty of spiders and flies to keep you company. If you go away for a few days, you'll return to a balcony full of spiderwebs. The perks of living that close to the Wetlands! ;) The flats are lovely and well-isolated. We have underfloor heating. Of course, the rent has increased, but that's the same everywhere. I want to mention that over the last two years in winter, we've been having a lot of hot water outages. I know they're working on fixing the problem, but I don't know how long it will take. So that's something to be aware of. I have enjoyed living here, and my flat feels like home. Anja

Anja · 26 July 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Trustpilot

Matthew Denhart

Matthew Denhart in Spartanburg/Greenville office helped my mom in a very difficult situation with her car and he came quickly to her rescue. He is not only extremely professional but also a very kind person. He is a wonderful assest to the company and we thank him from the bottom of our heart.Thank you,Deborah and Michel

Debbie · 19 July 2024 · Greystar Fulham

★★★★★ 1/5

Trustpilot

MY RATING IS ZERO TO THE ONE-MILLIONTH

MY RATING IS ZERO TO THE ONE-MILLIONTH. HORRIBLE MANAGEMENT AND STAFF. I am 65-year-old, senior citizen, and Greystar staff is evicting me because I can't pay my rent because Greystar increased my rent by $1,467 and some change. Further, Greystar does not honor senior citizens. No senior discount on rent. Corporate and Staff are impervious to seniors. I ALSO LEARNED THAT NEW BUILDINGS ARE EXEMPT FROM RENT CONTROL. COTA VERA IS EXEMPT. THEY CAN DO CHARGE ANYTHING, INCREASE RENT TO OUTRAGEOUS RATES. I converted to month-to-month after Greystar staff severely breached my privacy by taping my lease-renewal to my doorknobm all information filled in, not in envelope, facing outward, visible to public-at-large, anyone to read, untape and copy, for a whole week while I was away from home on business for all to see -- exposing my private information, bringing unwanted attention to my unit, and alerting that I was not home. I requested that Greystar not increase my rent as a result for violating my privacy. Greystar has Kimball Tirey and St John Law firm. This law firm is VICIOUS. This law firm bullies and terrorizes and uses intimidation-tactics. This law firm is incorrigibly vicious and reflects negatively on Greystar.I have contacted Greystar MULTIPLE TIMES. ZERO RESPONSE.I can't believe how AWFUL, DETACHED, UNRESPONSIVE Greystar. NO ACCOUNTABILITY. GREYSTAR IS IMPUDENT TO TENANT-MISTREATMENT. THERE IS NO CORPORATE ACCOUNTABILITY FOR ITS STAFF. Corporate ghosts me. It really says much that Greystar treats senior citizens so badly and also charges senior citizens OUTRAGEOUS RENT RATES AND INCREASE RENT BY $1500. OFFERS NO SENIOR-CITIZEN DISCOUNT.And to think. I waited for GREYSTAR to build this property. Now Greystar is evicting me.

CL · 7 July 2024 · Greystar Fulham

★★★★★ 5/5

Google

Everything was great, special thanks to Serena for being kind and helpful. Definitely will stay here again. Highly recommended 👍🏽 …

Shahad · 29 June 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

We are so happy with the efficiency and friendliness of the Equipment Works team. We needed to move in quite fast and the team was able to get all the paperwork ready in no time. Kiew was so welcoming when she showed us the apartments and gave us all the information we needed. Marigona is very quick to reply to emails and Shingy was very nice and helpful when we were checking in. The maintenance team has been very helpful too. We are new to the area and we have been enjoying every moment of it. There seems to be a nice community here.

Carla · 26 June 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Greystar is absolutely horrible.

Greystar is absolutely horrible.Their brand new units located in Caldwell Idaho are cheap and not built correctly. Our patio door is jacked up and you can't see outside. They refuse to replace itOn top of this they sent a note on Saturday to our door saying we owe more Rent.We paid 3 months rent in Advance.Now they want a deposit for my ESA, I'm disabled and have a Dr's letter for my animals.We have been here for 3 months.They are also charging for Internet which is included, And they sent us a bill for water, trash, and sewer that wasn't in our name and to pay it all the way in Florida Why would I pay a bill Not in our name and especially in Florida We live in Idaho The manager Amanda is clueless and does not know what the hell she is doing.If you call the office, they never call you back. You have to go find them.We pay $ 1875.00 a month for a 2 bedroom. We have been promised the pool and hot tub would be open in April.Today is June 22nd and it just opened.We still can't use the BBQ because there is no gas to them.Greystar you owe us and the other tenants money for the amenities that were promised and you didn't deliver on.They also harass the senior citizens and disabled people living here. The tenants are not happy living here.DO NOT RENT FROM GREYSTAR,THEY HAVE A TON OF COMPLAINTS AND THEY ARE BEING SUED IN CLASS ACTION LAWSUITS.

Jeffrey · 23 June 2024 · Greystar Fulham

★★★★★ 1/5

Trustpilot

Absolute junk construction

Absolute junk construction. After living in apt for 1 year it was nearly falling apart. Carpet worn to the cheap plastic binding, mold and mildew anywhere water was used (laundry room, bathroom, kitchen) appliances are as cheap as they come and stopped working on a regular basis. Management plays dumb and or deceives

Rachel · 18 June 2024 · Greystar Fulham

★★★★★ 1/5

Trustpilot

8 weeks to decide on a job application…

8 weeks to decide on a job application and nothing of substance in between.4 "requests" and filling out 2 forms to delete my data and still nothing.

Sage · 12 June 2024 · Greystar Fulham

★★★★★ 5/5

Google

Marigona and the team have been super super helpful in the leasing process. Really appreciate their comprehensive support!!

Sam · 6 June 2024 · Greystar London (2 Vanguard Way)