Greystar estate agents in London, Hounslow, Fulham and 2 more

★★★★★ 5/5

Google

Very happy with the tour of the apartment i was given by Marigona. Very polite and approachable staff by the desks; the young lady Kiuw i believe her name was! The tour was very thorough with all questions i had answered. The facilities on site were impressive and the vibe in the lounges very calming! The blonde young lady was very happy and smiley and was able to help suggest the nearest coffee shops for lunch, and stations :)

Mila · 2 November 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

The Halloween event hosted by Kiew and Marigona was great! Although I came as a plus one as I was visiting a friend who lives here, they ensured I was well looked after. The food and snacks selection was excellent I was almost in a state of shock at how the staff looked after their residents as I haven’t seen this before. Pumpkin carving was a blast for Halloween theme and I got to socialise with other residents too which was lovely! The building offers a nice contemporary feel, and makes it even better by the staff. I always feel welcomed here. Looking forward to the next event thank you !

Kay · 2 November 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Cornelius is nice! Always very timely and very patient to help us solve the problems of the house, such as the air conditioning system, we have lived here for more than a year, the Mylor team's property service is very good, too.

Nancy0324 · 27 October 2024 · Greystar Lambeth

★★★★★ 5/5

Google

I had a very nice experience with one of the agents - Ihsaan. He was very polite and helpful, he showed me all the facilities in the building and the apartment. Great agency, I recommend!

Milana · 27 October 2024 · Greystar Lambeth

★★★★★ 5/5

Google

Kornelius and Julius is very efficient at work. In just one hour, they helped me replace the leaking faucet, fix the unsecured toilet seat, and turn on the heating that I had been unable to turn on. They were very warm-hearted and attached great importance to my needs. They replied quickly and helped me solve the problem as soon as possible

Yinan · 27 October 2024 · Greystar Lambeth

★★★★★ 5/5

Google

I really enjoy living at Equipment Works, especially thanks to Kiew Marigoua at the front desk! She is always so friendly and attentive with her service. Whether it’s helping with parcel collection or providing assistance with various resident needs, she is incredibly thoughtful and patient, always with a warm smile. The facilities here are excellent as well, and living here brings a great sense of comfort and security. I highly recommend it to anyone looking for a high-quality living experience！

王棚节 · 27 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

I want to give a big shoutout to the flat staff, Kiew and Marigona. They are always so warm-hearted and quick to help me whenever I have any problems, making my time here so much easier. Recently, they did an amazing job decorating the flat for Halloween, it really added a festive touch and made the place feel even more welcoming. Overall, my experience living here has been fantastic, thanks to their hard work and dedication.

Yang · 27 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Andi was very helpful in finding the best apartment suitable for my liking, as he is always there whenever i face a problem regarding the apartment, honestly best service, the apartment itself is very cozy and home like,would recommend checking it out if your looking to rent.

Noufi · 22 October 2024 · Greystar Lambeth

★★★★★ 5/5

Google

Rating only, no written review.

Eleanor · 21 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

I recently had the pleasure of viewing a flat at Equipment Works with Kiew, and I couldn’t have asked for a better experience! She was incredibly warm and welcoming, making the whole process enjoyable from start to finish. Kiew took the time to show us around the building, explaining all the features and amenities in great detail. Her knowledge and passion for the place really stood out, and she was so helpful in answering all of our questions. Thanks to her, we left the viewing feeling confident and excited about the possibility of living there. Highly recommend Equipment Works and Kiew for anyone looking for a new home!

Juliet · 19 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

After promised payment never arrived

After promised payment never arrived, lies upon lies it is now effecting my family’s health including my heart and their well being. Including two young children stressed and no money for groceries.Blocking us from moving in to Arborlada causing money loss, cancelling movers, missing work, to collecting all monies from us even though we were not approved. All monies promised back to us a month ago.Suddenly refund could not go to back to method we used that a manager would call us which she did and stated she would call the next day if she missed us. Called back same day while working no answer and was never called back. We then are emailed stating check would be expedited sent October 8th told this a couple of times I’m sorry a month is not expedited and the staff knew that was our only money to get moved into a new place.Last weekend we get an spammy unsolicited email saying it’s an Arborlada refund? No warning to what this is so we deleted it as we were told a check was mailed. We then call the company on email and told yes it was a refund and legit. We open the email they sent to find a refund for $300 and not what they took out of my bank account totaling $500. We desperately need that money but did not accept it as it’s incorrect.Since holding our money we were forced myself being disabled and have a heart condition, my wife has a broken leg and ankle we moved us our self because our money we paid was never expedited or given back. All the stress they put on our family I already thought was enough but because of direct involvement in holding our money we now are dealing with more pain and both suffering because of it. My doctor is recommending surgery again because something I lifted during the move has caused more damage, same with my wife possible repair because of the strenuous work she was also forced to do with no refund.Never in our life have we been put through something like this with no regard to our feelings, our suffering or well being.

Wedan · 18 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

"Dispute of Unjust Charges and Rude Service Encounter"

I am writing to formally address an issue I encountered regarding my recent lease at Westone Apartments in Durham. I lived in the apartment for six months while my home was being built, and upon leaving, I agreed to pay two months' worth of fees. I fulfilled that agreement and moved into my new home.However, three months after moving out, I received an unexpected call from a Greystar representative. The person was extremely rude and demanded that I pay for a full year of rent because I allegedly missed one month’s payment. While I am willing to resolve the issue and pay for the missed month, I do not agree to being charged for an entire year, as this was never part of our agreement.During the call, I attempted to discuss the matter and offer payment for the missed month, but the representative refused to accept it and then abruptly hung up on me.I kindly ask for a resolution to this situation and request a detailed explanation of the charges. I am prepared to settle any legitimate outstanding amounts but will not agree to paying for an additional year that I did not authorize.

George · 17 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Greystar property management. Not the place to rent.

Graystar property management on average four weeks to replace a stove, to replace a kitchen light not the lightbulb, floor wet from storms leaking through the crack stucco seven different times. Made my final payment checks cleared money taken out of my account check returned to my bank I have photo copies front and back showing it went through the banks. Three weeks later I get a call from a collection agency saying I agree start my final payment. I am in dispute. Payed the collection agency to keep my credit from getting dinged. Have made numerous attempts at corporate and at different properties of Greystar trying to get my final payment returned to me since I have paid it twice. No response.

B · 16 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Unacceptable Experience with Greenford…

Unacceptable Experience with Greenford Quay - Deposit ScamA deeply unsatisfactory experience with Greenford Quay, a rental agency and property management company. The handling of our rental application for an apartment at Lyons Dock, Greenford, has been marked by a profound lack of professionalism and raises serious concerns about their business practices.As part of our application process, my wife and I were required to pay a deposit of £200. However, the letting agent, Aaron, proceeded on a 14-day holiday without prior notification, coinciding with the imminent three-week deadline for our move-in date. During this period, we diligently contacted Greenford Quay, and upon receipt of a response from the General Manager, Thomas Garlich, we were assured that the head of the sales team, Rhiannon, would handle our case. Regrettably, we received no further communication from them.Upon Aaron’s return, he informed us that our reference check had been unsuccessful and abruptly exited the WhatsApp group, leaving us without any guidance or assistance. Despite submitting substantial savings proof, more than sufficient to cover five to six years of tenancy, we find the reference check outcome highly questionable.Over six weeks later, we continue to be in limbo, awaiting the return of our £200 deposit. Our urgent need to secure alternative accommodation, with only one week remaining before our current tenancy expires, has been severely hindered by this mismanagement.Under the UK Consumer Rights Act 2015 and applicable regulations, tenants are entitled to fair treatment, transparency, and timely handling of deposits. Greenford Quay’s failure to meet these expectations is unacceptable and reflects poorly on their business integrity.I strongly urge Greenford Quay to rectify this situation promptly by refunding our deposit and issuing a formal apology for the distress caused. Such disregard for tenant rights and financial commitments is unacceptable and undermines the company’s reputation.I would like to caution prospective tenants to exercise caution and consider alternative options when dealing with Greenford Quay.In summary, my experience emphasizes the significance of thorough due diligence when selecting a rental agency. I hope this review serves as a valuable resource to prevent similar experiences.

Ho · 15 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Bogus" No Smoking" policy

This company has a Bogus No Smoking policy. There are No signs posted on the property or on the buildings. Management tells you "We didn't smell smoke when we visited the apartment". Or we spoke to the tenant, and they said I "don't smoke. I have sent pictures of the pile of cigarette butts in front of my patio from the upstairs tenant to the management office. Their response. (The Shaggy) It wasn't me. Even though I told management the conversation I had with the tenant asking him to pick up the plie of cigarette butts and to also not drop his cigarette ashes on my plants. They said I couldn't prove it. What in the world? When I open my patio door to get fresh air and water my plants, I am greeted by the stench of smoke from the tenant above me, who has the audacity to continue to smoke despite me asking him to smoke somewhere else. How can this company expect you to follow policies that they don't enforce? They might as well have signs that say," Smoking is Encouraged" "We Don't Care if You Smoke" "NO SMOKING (Just joking}"Do Something Greystar!

Deborah · 14 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

I could give this community less than a…

I could give this community less than a one I would - looking to get out of the west and you’re looking to go somewhere nice in the south this community is not where you wanna be.Horrible horrible horrible - absolutely no level of customer service of any kind. God Forbid the community finds out they might want to take vengeance against for filing this complaint. Talk about being afraid for your rights and your legal well-being & every morning you wake up and Cars are on milk crates

N/A · 10 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 4/5

Google

Rating only, no written review.

Manosh · 8 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Rating only, no written review.

Almerindo · 8 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Beware Before Leasing with Greystar

I live in a presidium regal a greystar community in Jacksonville Florida. Here’s what’s going on My time at the brand new presidium regal had been pretty good until it wasn’t and I had grown to truly realize who I’m leasing from. Presedium & Greystar has done something that seems quite unethical and shows what they truly think of the tenants. There was a construction deficiency with the flooring underlayment during the initial construction that has the flooring sinking. Tennant’s furniture can’t sit evenly on the flooring and has even started to slide in units in some cases. While Greystar/Presidium are correcting the issue they are not being upfront, honest and fair to the tennants in the situation. Presidium is sending what they are considering to be relocation compensation for tenements in writing but will not provide anything in writing why all tenants on floors 2-4 are having to move out of their units for 60 days. They will call or tell you verbally until you’re blue in the face but will not put anything in writing that we can take to legal representation to ensure we are being treated fairly. With that being said the company is forcing everyone to temporarily move for 60 days offering the three options pictured for compensation. They are offering nothing to anyone on the first floors(not even notifying them what’s going on at all) since their unit floors aren’t a part of the problem but are forcing them to live in the construction for 2 months. They are trying to convince us that the loud noise(confirmed by other tennants), random construction crews in and out of your building all day, safety concerns of the building entry doors propped open for prolonged hours even over night(homeless people have walked in the building), and hazardous materials won’t be a problem for first floor tenants as we are watching this all play out in the adjacent building they started the repairs on. After voicing my concerns I verbally offered a comical $100 to deal with the above construction for two months. I believe as tennants we should be provided free rent until we are back in the unit we agreed upon on the lease. I believe the first floor tenants shouldn’t have to live in the construction zone, should be compensated for it, or at a minimum offered the same options as all tennant’s on floors 2-4. I have emailed the office management/area management with an initial email and two follow up emails asking for formal notice why Presedium is asking us to move in the first place. I’ve stopped by the local cooperate office twice and left notes with the area manager’s receptionist but still no communication back. I asked our leasing manager on property what gives and she suggests I continue to wait to hear back from the person who isn’t responding to their tenants. How can you ask us to move out of our homes and offer us unreasonable compensation without formally providing to us why we are having to move in the first place? I would personally like to have legal representation look into this just to make sure everything is fair but the complex and management will not provide anything in writing. Everything is by word of mouth and seems sketch. Everything was great when I signed up but now that we have an issue this is how the tenants are treated. It seems this was a known issue almost a year ago but the complex decided to only inform the tenants approx 30 days prior to construction starting on their building. Possibly due to being harder for people to completely move out in such short notice and our construction starts in November when people typically get strapped for cash for the holidays. Is this how you would want to be treated after signing a lease here at Presidium Regal, a Greystar facility? If anything goes wrong here I hope no one has to go through this treatment. The office staff has been super nice and I’m sure doing what they are told, but there are so many red flags in this situation I’d have to write a book here to explain it all in details. Most of the five star reviews here were done when people initially moved in and because management literally asked us to, for help. Will prob be much different now down the road.

Reggie · 4 October 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Rating only, no written review.

Sandra · 27 September 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

I have written a review of Avidor…

I have written a review of Avidor Graystar in Omaha. I want to add one more comment. Avidor offers special rates and incentives to get people to rent. People need to ask..just how much will their rent go up at the end of the first year. That's when they make up those incentives.....nothing is given to you by Avidor Graystar. NOTHING

Donna · 26 September 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Not worth the risk. Trust me.

Horrendous experience I will not be working with them nor renting any of their other properties ever again. The reviews are right. Horribly mismanaged.

Alec · 25 September 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Dealing with a corporate employee who…

Dealing with a corporate employee who is so disrespectful. She should not be allowed to discuss any matters with residents until she receives the proper coaching from a customer service stand point. So disappointed in Greystar. Would love an email back to discuss someone at a higher level in greystar to discuss.

Maureen · 24 September 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Upsetting experience following FIRE.

My friend's apartment building caught fire by contractors who were on the roof on September 14th. 8 days ago. It was significant and tenants had to leave with the clothes on their back. It displaced at least 14 families. There has been such little communication in regards to what is happening as far as tenants being able to access their apartments to see whether anything can be salvaged as well as to ask other questions. They can't even gain access to take insurance photos which is delaying everything. I get that some units it may be unsafe, but communicate that. Many have lost everything they own. Basically it's been crickets. They were very eager in wanting to relocate them in an apartment on the property, so that they wouldn't lose the income though. The apartments affected have since been boarded up and those tenants still don't know what's going on. I hope this week, Greystar management steps up and contacts these people, so they don't feel stalled and lost. It's been very sad to watch those I care about go through this and a lot of tears have been shed. I don't really even fault the business office as I am sure the "lack of" attention to this matter is coming from the top. They seem as lost as the tenants are.

Angela · 23 September 2024 · Greystar London (2 Vanguard Way)