Greystar estate agents in London, Hounslow, Fulham and 2 more

★★★★★ 5/5

Google

Today I came to the Kids Play Day Event with my younger brother the set up was amazing although he is 6 years old there was plenty for him to do including the outdoor activities such as life size connect four and jenga. We were kindly served with food from Kiew, Marigona and Sherise. My younger brother has additional needs and they were accommodating to this, he was able to go outside if the noise was too much and could come back whenever he would like to. The screening room is soundproof allowing him to self regulate outside the room as well. There was always a staff member indoor and outaide watching the kids so I felt at ease bringing him. The area is enclosed allowing me to feel safe with him being outside. All of the staff were fantastic and i would definitely come back again!

Reishai · 12 May 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Today I attended an event with best friend and her daughter at Equipment Works. I was really impressed by the team that work there, especially Sherise who was so helpful with my Goddaughter (best friend’s daughter) getting her involved. Really great place for families.

EA · 12 May 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

Lovely and cosy apartment with many designer shops in walking distance! Roger and I absolutely loved every bit of our stay! The apartment was cleaned and the bed was extremely comfy! Communication and responses with the staff were quick and smooth! We will back!Trip typeVacationTravel groupCoupleRooms: 5Service: 5Location: 5Nearby activitiesHarrods is 2 minutes walking. Good connection with Piccadilly line to Heathrow Airport!Hotel highlightsRomantic

Serena_ · 26 April 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

Fire Accident due to Greystar Negligence - Life Threatening

IF you value your life, please do not move here.This review is for 221 Bergen St - Greystar property.1. No proper inspection is done prior to apt move in.2. Got into a fire accident the other day where the oven caught on fire within a minute of turning it on for the first time. Even when there was nothing inside it. Fire originated from below the bottom panel and shows clear signs of negligence from management.Management is pretty rude and are self centered. Attaching one of the videos, which shows soot from under the bottom panel where the fire started from.3. Extremely dirty house was given with cobwebs hanging from ceiling and dirt streaks in toilet, dirty water dispenser and with most appliances in repair.When I showed pics of water dispenser to management, I got a pretty rude response asking me to adjust to how things are. Rather than cleaning it.4. Witnessed couple of bugs as well.5. Also after moving in, it took me 4 weeks of chasing after them to have the dryer fixed, cleaning, kitchen repairs, fire alarm repairs and other repairs done.6. Insurance management is a mess. Even after providing proper insurance details, still received multiple mails and emails for more details of insurance from Assurant.7. Maintenance is mentioned as 24/7 on website which is a lie. It is only available between 9am and 6pm. But that is only if staff is available. Otherwise, emergency maintenance such as in case of gas/water leakage etc kind of incidents - apparently is available.8. Deliveries are often left at wrong place as drivers get confused due to the multiple doors. Packages are mishandled.I have pics and videos but since the app does not let me post, you can check for "221 Bergen St" apartments on Google maps for the attached pics and videos. So people can be careful when they visit this place.

H · 18 April 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Unhelpful and Terrible Management

I've been dealing with so many issues at the One12 Courtland property that have made my living situation a nightmare. Where do I even begin?The parking garage door was also left broken for weeks, leaving the area insecure. I was very concerned about the safety of myself and my property. There is also only 1 hour guest parking, so if you ever want to have a guest over longer than an hour, then you have to park across the street and pay.Then, my car parked IN the garage had its wiring harness chewed up by rats. The complex needs to address this rodent problem to protect residents' vehicles. This is most likely due to the uncleanliness of this place due to the constant sticky floors and the reeky smell of trash and weed. You can see in the images attached the GRIME on the stairs (it was recently power washed due to some recent reviews to cover their tracks).There was also a 3-day water outage due to a burst pipe, and the complex only provided 2 water bottles per resident per day. I had to go elsewhere just to shower and use the restroom. And the elevator was out of service for more than 2 months, making it a huge hassle for me and other residents to access our homes. It also may be an ADA violation.To top it all off, a resident's laundry key card mistakenly gave someone access to enter my apartment. This was a major violation of my privacy and safety. The $200 rent credit they offered as compensation is completely unacceptable.I would like to highlight that this incident aligns with the terms outlined on Page 7 of my lease agreement, which explicitly states that any violation of safety and privacy constitutes grounds for the termination of the lease. Despite everything I have gone through I have not been allowed to break my lease.I've had to seek legal counsel due to all these issues, which I believe constitute premise liability and negligence on the complex's part. The apartment management Mary ensured to do her part to slow the legal process by refusing to connect my lawyer with Greystar's legal department until I contacted Chris the regional manager. I strongly advise anyone considering living here to reconsider. This has been an absolutely terrible experience.

Bianca · 18 April 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Greystar in Jones Berkeley refuses to…

Jones Berkeley/Greystar refuses to credit back the USD$500 deposit to the original credit card payment method and other feasible ways/practices when the client withdrawal the application on time. They set unreasonable constraints/ obstructions preventing the client from getting back the money/deposit.

Ms · 17 April 2024 · Greystar London (SIRER)

★★★★★ 5/5

Google

Bob W Gulaid House has a really nice atmosphere being in the heart of Knightsbridge. I found the apartment really clean and cosy during my stay. The lift access was very luxurious too. The staff were always helpful in making sure I had everything I needed from the easy check-in process to my departure. Would definitely come back here again.

Zak · 16 April 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

Rating only, no written review.

Tim · 16 April 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

My friends and I were lucky enough to have a holiday together in London, and we chose to stay at Gulaid House because of how spacious and large the apartments were for us. We were 4 gals staying in one of the 2 bed apartments. A member of staff was kind enough to meet us upon checkin where they handed us our access key, we were welcomed in a very clean and beautifully decorated apartment - the area was also top notch and really safe for us. We really enjoyed our stay! Thank you Bob & Team :)

Rachael · 16 April 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 5/5

Google

I just had my first experience with the maintenance teamhear at Equipment works! I have been living here for a few months now and booked my first maintenance easily through the resident's app They got here very quickly, (I thought it was going to take days!) and were in my flat the next day to assist me with my issue I believe one of the team member's names was Keneth He was super kind and very quick to resolve the issue in my flat They were super helpful and really fast and even though I made them wait for a little bit outside my flat they were still so so nice about it Thanks to everyone at the equipment works team!

Shaima · 12 April 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Really no star

Really no starThis company basically collects your rent and does maintenance. They only give you a text number, not a phone number. There is never anyone covering the front desk. Even if they put a sign up saying they are away from the desk , they have no coverage.The only time they are in sight is when they are taking a tour around. Your contact method is by text only, which they usually do not answer. DO NOT MOVE HERE. It looks pretty, but it is hollow inside . Once you are here it is costly to move out, so you are stuck

Carole · 9 April 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

I was at Leander Junction apartments and it was turned over to Greystar management

I was at Leander Junction apartments on Ronald Reagan. After numerous management company changes I left when my lease was up. They did not provide me with 60 day renewal notice. I reminded them of this so they said they would not pursue, but I needed to be out by March 14, 2022. Now in 2024 they have a collection agency trying to collect unpaid fictitious charges. Electric ( I had PEC) and that is who I paid. Now they say I owe for trash, pest control and other charges from 2021. I demanded they send me a print out of each and every rental invoice and my payment to the complex. They have failed to do so. I got a call from Genesis collections. I sent them a dispute email along with their list of fictitious and fraudulent charges I was disputing. If, I did not pay these charges ( they were included in my monthly invoice) I would have been advised of it and evicted. They refuse to send me all of this documentation.

Mar · 8 April 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Smoke infested crap hole of a building…

Smoke infested crap hole of a building with management who never answers concerns or complaints. Was forced to break the lease because I have a lung condition and the fact no one would do anything about he excessive cigarette smoking in the building. Gave them 60 days notice - while I lived with friends because I could not live there - and only two months AFTER I moved did they decide (without a conversation or notification) that they wanted another 2 months of rent. THEY BREACHED THE LEASE, not me. I signed a lease for a smoke free building and it was like living inside an ashtray. I have taken them to court, I have the NYS Attorney General investigating them. If you lived there, you should the same - it's easy to open a case online.

Dana · 23 March 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Imprint Apartments Supports Scientology

I have recently found out that the owners and management of Imprint support the Church of Scientology. The Cult of Scientology has committed many crimes against humanity. They are involved in Human Trafficking, Child and Elder Abuse, Family Disconnection, and Financial Fraud. On March 3rd, 2024, Scientology opened its new Ideal Org in Printer's Row. The management of Imprint threatened a tenant with trespass if they allowed a known Scientology protester to enter the building. First off to think a company that you pay a monthly fee to would threaten you with trespass is horrid enough, but to side with the Church of Scientology is despicable. I stand for humanity and refuse to rent from anyone who would support such crimes.

Windy · 20 March 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Kristen in the Houston corporate office…

Kristen in the Houston corporate office made me cry out of experiencing pure unprofessionalism and intentionally confusing me. She oversees The Oliver in Houston and the staff there and management are the worst - all they do is stress me out.

Saba · 15 March 2024 · Greystar London (SIRER)

★★★★★ 5/5

Google

Beautiful building with great facilities. Also the staff are lovelyyyyy - especially Kiew on front desk

Tashan · 13 March 2024 · Greystar London (2 Vanguard Way)

★★★★★ 2/5

Google

The rent is unreasonably priced for the location and amenities. They raise the rent rapidly every year. If you want to extend for a few more months and can’t commit to signing another one-year contract, they will charge you an extra £450 service charge per month. There is a serious hot water supply issue in the whole development. During my two years of tenancy, there were at least 10 times with no hot water supply for the whole day or evening. The development is not as pet-friendly as they claim. I hope they understand the difference between allowing pets and actually being pet-friendly. On the good side, the staffs working there were very friendly, professional and helpful.

Oscar · 13 March 2024 · Greystar London (2 Vanguard Way)

★★★★★ 5/5

Google

After two years at Equipment Works, I'm happy to share my experience. Overall, it's been a positive one, thanks in large part to the exceptional staff. They're friendly, approachable, and always willing to help with any concern, big or small. This made my stay much more comfortable and stress-free. However, one area I feel Equipment Works could improve is in fostering a more active community. While I wouldn't call it a dealbreaker, a bit more in the way of organized events or common area activities would go a long way in building an even greater sense of connection among residents. For dog owners, Equipment Works and the surrounding area are a dream come true. From nearby parks to pet-friendly shops and cafes, it's clear that furry friends are welcome here. One suggestion, though, would be to add more dog-specific amenities, such as a dedicated play area or washing station. This would further enhance the experience for canine companions and their humans. In conclusion, I would definitely recommend Equipment Works to others, especially those who value friendly staff, a convenient location, and pet-friendliness. With a few tweaks to foster a more vibrant community and cater to dog lovers even better, it could truly become an exceptional place to live.

Serge · 13 March 2024 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Do not lease from the Orchards at…

Do not lease from the Orchards at Highland in Arlington. They have no parking, so they charge excessive prices for a garage, or a car port. I have heard they have threatened to call the police on residents who complain about the poor service. avoid this place at all costs!!!!!

Unhappy · 29 February 2024 · Greystar London (SIRER)

★★★★★ 5/5

Google

Bob W Gulaid House has a really nice atmosphere being in the heart of Knightsbridge. I found the apartment really clean and cosy during my stay. The lift access was very luxurious too. The staff were always helpful in making sure I had everything I needed from the easy check-in process to my departure. Would definitely come back here again.Trip typeVacationTravel groupCoupleRooms: 5Service: 5Location: 5Hotel highlightsLuxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

Z · 26 February 2024 · Greystar London (55 & 57 Nine Elms Lane)

★★★★★ 1/5

Trustpilot

AVOID ALL GREYSTAR-MANAGED properties

0 Star RATING: AVOID ALL GREYSTAR-MANAGED properties. Several negative complaints posted about Everleigh Short Pump 55+. We have rented for awhile at Everleigh Short Pump 55+ Apt Homes Community & the services & attentiveness to us have greatly deteriorated. Management staff has changed a couple of times & the current management team are a group of emotionally-immature, young, highly defensive, passive-aggressive draconian style team members who manage Everleigh Short Pump Greystar in Richmond’s West End. The Property Manager has been highly unprofessional & turns a blind eye to complaints about her staff members. In addition, our VALUES DO NOT MATCH those of Everleigh Short Pump Greystar’s Management Team!They have created a toxic environment at Everleigh Short Pump & have been engaging in micromanaging & controlling residents especially ours when food is brought out to the Clubhouse for residents. Greystar engages in MARKETING SCAMS. The property is beautiful inside & outside but DO NOT BE TAKEN ON NOR FOOLED BY these features! Awful deceitful intolerant Management Staff. No cameras in management offices. NO CAMERAS IN ANY OF THE COMMON AREAS NOR STAIRWELLS. They practice favoritism when it comes to attentiveness & helpfulness & services to residents. Discriminate if residents’ personalities upsets them & then avoids & ignores these residents’ concerns. Leasing Agent started out great & but started to disengage from certain residents whom she disliked due to complaints against her! Do NOT TRUST ANYONE IN EVERLEIGH SHORT PUMP MANAGEMENT OFFICE! They engage in gaslighting residents when confronted with residents’ complaints about staff members.Property Manager refuses to intervene in tenant-tenant harassment as well. The new Assistant Manager makes excuses for staff members when complaints about their attitudes are voiced to her. Very unprofessional!They have each other’s backs but NOT ALL the residents’ backs!Tenants are afraid to complain to management office as some staff members are aggressive & engage in intimidation tactics. Complaining to the Everleigh Short Pump Management Team HAS TURNED OUT TO BE INEFFECTIVE FOR US! They only make excuses for staff & HAVE TOLD US THEY DO NOT GET INVOLVED IN ANY TENANT-TENANT ISSUES INCLUDING HARASSMENTS! THIS 55+ Apt complex is run like an Assisted Living Facility.DO NOT RENT AT EVERLEIGH SHORT PUMP 55+A VERY MIS-MANAGED APARTMENT HOME PROPERTY

Anony · 26 February 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Very Unprofessional Everleigh Short Pump 55+ Richmond, VA GREYSTAR Property Management at…

1/4 star ratingVery Unprofessional Aggressive Management at Greystar Property, VA. Contradictory statements made, Very Poor Communication strategies used! Greystar does NOT value ALL tenants! Engage in harassment of tenants! Highly disappointed in services!Never own nor rent from Greystar! False advertising.

Anony · 24 February 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Do NOT move here

Do NOT move here. TERRIBLE communication, they dont answer the phone you have to go into the office for EVERYTHING The club house is All smoke and mirrors, the clubhouse music is loud you can not concentrate and they will Not turn it down, the computer room DON'T BE FOOLED is just monitors no computers attached, the stair wells smell like dog urine, the management is VERY rude Ingrid, Alexas and Tamera. the leasing agents can't even put in your rent payments, if you complain about repairs that DON'T get done they will retaliate, everything goes to management which impossible to deal with if they don't like you the will stop accepting your rent even violate housing laws and kick you out. These staff in my opinion races.if you are not Latino don't move here you will suffer and pay for it is very sad to see how they treat human beings.

ELEVATION · 1 February 2024 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Living in their property is a…

Living in their property is a nightmare. Don’t do it

Agata · 25 January 2024 · Greystar London (SIRER)