Trusted Agent profile
★★★★★
465 reviews across 8 offices and 2 platforms
Greystar has eight offices, in London (four offices), Hounslow, Fulham, Lambeth and Tower Hamlets. Together they have 465 reviews on two platforms, rated 3.1 out of 5 overall.
Greystar's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotLie - Don't Rent from these crooks
Lie. Tell you one thing & deliver another. Watch out for hidden fees. With most companies, if you set-up an auto renew, they discount your payment or at the very least, don't charge you for it. In my case, they would like to charge a $45+ convenience fee for setting up auto payments
1/5
TrustpilotAvoid if you expect maintenance for $2400/month!
Horrible customer service, maintenance and regional management.
1/5
TrustpilotDO NOT RENT FROM GREYSTAR
DO NOT RENT FROM GREYSTAR! I HAVE BEEN LIVING AT TESORO RANCH APT. FOR 5 YEARS NOW AND THEY HAVE ZERO CUSTOMER SERVICE ABILITIES, TENANTS ARE TREATED LIKE CRAP AND IGNORED. I DO NOT BELIEVE THEY DO NOT WANT TO RENEW LEASES?? I COULD DO A BETTER JOB THAN ALL OF THEM PUT TOGETHER! WHY THEY CHANGED MANAGEMENT COMPANIES I DO NOT UNDERSTAND? Greystar is the management Co. for the second time and I can not believe this nightmare is starting all over again! My lease ended July 8th and I had 2 lease renewal offers sent to me back in April and May. I approved the 12-month lease with the first offer of course it was over 100.00 less than the second offer. I left over a dozen messages, walked into the office, and was told they are working on it and I they did in fact find the first offer I was talking about. The manager emails me asking me to accept the offer before my lease ends! I can not believe what a freaken joke scandalous horrible people. They have a leasing professional who also sent me a message waiting for me to accept the offer but god forbid they read my messages or the girls in the office who promised me last week this will be taken care of asap would leave a message or call me back instead they are overcharging me once again! She was a fill-in for the assistant manager and I give up on this! I They have stressed me out over this all they needed to do is "DO THEIR JOB" and pretend they like their tenants. time to look for a new home
2/5
TrustpilotSigned "EXAMPLE" Lease, moved in, & STILL No Online Lease Signing
I've had my apartment for a week and half (signed lease/received keys), moved in this past Monday, and I still have NOT signed my online lease. The airhead people in the apartment office keep saying "try now" or "IT people are working on it"- nothing has been resolved I signed some paper lease with giant stamps on each page of something along the lines of "EXAMPLE"- I would assume my this isn't even a valid lease. Aside from not being able to sign on lease properly, the property where I live is ok. Apartments themselves are well sized but the stairwells are disgusting. Toilet paper strew everywhere, egg shells, dog poop around the property, very rude maintenance guy, and office staff that don't know how to communicate. (I had to contact them asking for an update about the lease a week-7 days- after I signed the printed EXAMPLE pages.) I wouldn't recommend renting anything from this company.
1/5
TrustpilotGreystar apartments - Visconti @ the Glen Camelback Rd Scottsdale
Greystar apartments - Visconti @ the Glen Camelback Rd Scottsdale Unless you have no choice in taking housing at a Greystar property it’s best to look elsewhere. Their online rating about their deceptive business practices says it all. This company has a reputation for keeping security deposits after a renter has moved out and there are numerous online complaints online this issue. Obviously, this is no exception. After I moved out, I received a letter in writing stating that a refund of few hundred dollars was owed to me as the apartment was rented right after I moved out. A few days later a Greystar representative left a message stating that a refund was due to me and that they were looking into having it processed. Then about a week later another representative emailed me saying that there was an error and a small balance was due. No letter was ever mailed out so it most likely means they fixed the books to have the numbers go in their favor so they would not have to pay me the funds owed.The mailboxes for all the apartments use a skeleton key meaning that one mailbox key can open any of the other boxes. The only time in my entire life that I had a USPS mailing ever go missing as at Visconti. Also, maintenance men on several occasions tried to enter the apartment as early as 6am and a couple of times during a weekend. There were no works orders present, or immediate emergency needs and each time was and outside of normal maintenance hours. Ultimately the lock was temporarily changed to prevent possible theft of property as there was no valid reason for them to enter which is a basic violation of renter’s rights.
2/5
TrustpilotI ended my lease pm May 31 3023
I ended my lease pm May 31 3023. I was told by management they, the management would inform directTV to end my account. Direct tv is included in rental payment. I just got a notice from directTV dated July 2. Be very careful before to sign a lease with these folks.
1/5
TrustpilotDo not Recommend
I often times do not write reviews unless the experience has significant been detrimental to my experience or super great! If I could give a zero on this review I absolutely would. We moved to Middletown Landing May of 2022. MJ was very very helpful throughout the process and any concerns we had she attempted to address them-if she didn't know how she always found someone who could help. The neighborhood is nice--other than that I do not have anything positive to say about Middletown Landing and their corporate office, Greystar. A few things that I would recommend if you decide to live here: 1) When you provide your security deposit do not expect to get it back. 2) When you move in you have to provide your own light fixtures, and/or ceiling fans. They leave your apartments without them. 3) Any documentation you have in your account keep track of them because once you move out, they will not give you access to any of the maintenance request that you placed while staying there 4) If you have to make any maintenance request track them outside of the account as well. Our AC unit froze over several times throughout the year to the point we had to turn on our emergency heat...I put in atleast 17 maintenance request since we moved in and it took them until the spring time to get it resolved. Please note that you maybe able withhold your rent if they cannot complete the task in a timely manner or if you've had multiple instances of having to request the same thing to be fixed. 5) When you move in, take full inventory of the apt (i.e., whether it is cleaned, bugs, stains on the floor, water damage) because if you don't they will take your security deposit and charge you more. 6) you will pay for pest control and I've never seen them come out and spray--we constantly had stink bugs and spiders getting into our home. 7) Expect to pay for them to paint after you move out--which is another reason you will not get your security deposit back. You'll also pay a cleaning fee at move out as well (though they already have to clean prior to the next residents moving in 8) You will pay for the smart system they put in the home as well--they placed this in our apartment and told us that if we renew our lease it will be an extra fee each month. 9) you will also pay for valet trash--valet trash is suppose to come daily and they dont. If you have more than two bags on your porch, according to Samantha LePak at Greystar, they will charge you a fee and expect that any extra trash remains in your home until the valet trash that you pay for comes and gets it despite them not upholding their requirements to get the trash 5 days out of the week.Also, I spoke with their Greystar Specialist, Samantha LePak, who works at corporate--she was absolutely rude and provided the worst customer service I have ever received. We paid over $20k that year staying at Middletown landing and to be treated the way that we were treated and dismissed was the worst. I asked to be provided pictures for the things that we were charged for and the pictures she sent were a collage of screenshots which made it very difficult to view. I asked if she could send them in a format that would best support the viewing of the picture--she stated that she couldn't and that she was doing me a favor by "even providing me with the pictures" and that she did not have to do so. She also would not provide me with my maintenance records, I requested, that I submitted throughout the year and when I asked to speak with someone that was above her, she told me that she is the only person that I can speak to. Greystar is a large company and if she is at the top of the chain, it is best that someone provides her with some professional development and social skills to further help with the customer service that she provides. She talked over me throughout the conversation of me attempting to explain my concerns and I had to briefly stop and note to her that she is talking over me and is not allowing me the opportunity to explain my concerns. She told me I could explain my concerns but there was nothing she could do for me-which to me, felt dismissive. Even if my concerns do not get resolved, I am fine with that. The approach, tone and response that I was provided was the absolute worst and though Greystar and Middletown landing will not miss out on my money solely because I am only one person, I do think it is important for people to take caution with this company when deciding to sign with them. I am hoping that in the future those who do decide to lease will have a better experience than I did.
1/5
TrustpilotGreystar scams out college students
Greystar scams out college students! They respond to leasing inquiries within hours, but NEVER get back to you when you ask for a refund!Firstly, their leasing strategy is bit sketchy! They require you to pay one month rent even BEFORE sending you ANY AGREEMENT OR LEASE TERMS!Also, they deliberately made the payment process very smooth (credit card, etc.) but the refund extremely cumbersome (checks). They had never told me so before I paid! If that was the case, I wouldn't have paid so quickly.As a college student with little experience, I unsuspectedly paid the $2,005, because they promised full refund if I was not happy with the lease term. However, I have NEVER heard back from them after I asked for refund.Property: The M Seattle, WAPayment #156 619 8436Payment made on Jun 24Please REFUND in FULL ASAP via my ORIGINAL METHOD OF PAYMENT!
1/5
TrustpilotAlvista Trailside Apartments - Greystar Corp
Alvista Trailside Apartments, Englewood, CO - owned by Greystar I would not give even 1 star but this website does not give that optionWorst place to live EVER! I will only review my current problem at this time, I have been there a year! WHAT A NIGHTMARE! DO NOT MOVE THERE!My current problem, smoke/fire alarm keeps malfunctioning! They never fix anything! But this one is a dangerous one to ignore! The after hours emergency # is a joke, it just keeps ringing and ringing and then hangs up! Scary! The fire dept. should go out to that property and inspect!!!
5/5
GoogleThe maintenance team members are all kind and helpful!!!!
5/5
GoogleGreat place to live in London - I've been living here for more than 2 years. The service from Mylo and management is amazing especially "Joan" who's always available and on time when it is needed. Highly recommended.
5/5
GoogleRating only, no written review.
Thanks for the 5-star review sudexro. Much appreciated.
5/5
GoogleRating only, no written review.
Thanks for the positive review Serhii!
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Hi Abul Thank you for leaving a review. If you had any feedback you were able to share with the team, we would be grateful to receive it. The Equipment Works Team
5/5
GoogleNew apartments situated between blackhorse Road and ferry lane
Hi Erol, thank you for the 5-star review!
5/5
GoogleLovely neighbourhood, the security & customer service staff is amazing!
Thanks for the 5 star review Alejandra. We'll make sure we keep up the good work!
1/5
GoogleWe are visiting my brother for the Christmas holidays, and he had the movie room booked for an evening screening. Management had double booked the room, leaving it to the residences to sort out who is going to use the room. Never seen anything like that on a similar building. Honestly really funny and extremely disappointing considering what they are charging for rent
2/5
GoogleRent went up by 20% on renewal with no real grounds, insect infestation for most of the year, when you leave you are pushed to pay for their cleaning service, and then riddled with costs and don’t get full deposit. Not really a social building like other buildings around- hardly any events. Not worth the hassle, management are money grabbing. Sad bc this place has great potential. Frustrating customer service
Hi Hanana, thank you for your review. we're sorry to see it's only 2 stars. We would appreciate your feedback, so please feel free to reach out to the team so we can improve the factors that have influenced your rating.
5/5
GoogleI have lived at Equipment Works since Dec 21 and I would recommend this development to everyone. Key reason is very friendly staff and wonderful management who will always support your requests, especially Chrisanne and Dan as well as Leah. Also I must give a shout out to Ali from the reception who is an absolute star, would resolve any issues I came across during late evening in absence of the management.
Hi Aleksandra, thank you so much for the 5* review! We're so glad to hear that our staff are making your experience at Equipment Works great. The team really appreciate you taking your time to give us feedback!
5/5
GoogleGreat place to stay. Love the neighbourhood and the service of the concierge. Special mention about the security - Ali. He is extremely helpful and has puts in real hard work through long hours to keep the experience of staying at equipment works extremely positive.
1/5
GoogleUnreasonably priced for the amenities. Staff rarely answer emails and you have to harass them to get a response. They pretend to be pet friendly but there is a difference between accepting pets and being pet friendly. There is no hot water almost twice a month for hours on end. They try to get every penny they can when you move out. Couldn’t recommend.
Hello We are very sorry to hear that your experience at Equipment Works has not been as it should. If you would like to discuss this further with the team please do contact us at 020 3962 7960. Thank you The Equipment Works Team
5/5
GoogleI have a friend who lives at Equipment Works and I visit her frequently. I think the facilities for residents are absolutely great. They have a play room, cinema room, shared kitchen, outdoor bbq and shared co-working space as well as the gym. It’s also a pet friendly environment. Finally, staff are very helpful and super nice, especially Dan from the management as well as Ali from the security team. Overall great place to live!
Hi Kasia, Thank you for your lovely 5* review. We're so happy to hear you are enjoying the amenity spaces and that our staff are making your rental living more enjoyable. The team really appreciate you taking your time to give us feedback!
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London (2 Vanguard Way) has the most, with 339 reviews rated 2.7 out of 5, followed by London (55 & 57 Nine Elms Lane) with 214.
The eight Greystar offices, by town:
