Greystar estate agents in London, Hounslow, Fulham and 2 more

★★★★★ 5/5

Trustpilot

Overture Buckhead, Overture Barrett and Greystar's Hidden Non-Refundable Fee at their 55+ Communities

This is an update review. In my previous review I mentioned that I was charged two "non-refundable community fees," $1k each from Overture Buckhead South and Overture Barrett, totaling $2k. I had cancelled both applications and requested a refund of both fees but was adamantly refused by all reps from both locations. After a couple emails to upper management I was finally heard, and in all fairness I'm providing this review update to 5 stars because of the professional help I received from Farrah.The $2k, was fully refunded, and I want to express my most sincere thanks and appreciation to Farrah who worked diligently to facilitate the refund. She was very pleasant, honest, truthful and professional, and followed through to keep me informed until the checks were finally processed and mailed.Thank you, Farrah!! The 5-star update is because of you!NOTE: I do hope that the application process is updated to provide more clarity to seniors who wish to live at either location.

K · 22 December 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Fabricated noise ordinance - blatant cover up

we have endured months and months of being awakened in the middle of the night--2am, 3am, 4am and so on-- and kept awake, by our upstairs neighbors who have admitted to us in a letter that they work during the night from home and sleep during the daytime hours--the exact opposite of when most residents adhere to the state-wide and community expressed quiet hours of 10pm - 7 am to refrain from making loud noises. There is a large family in a 2 bedroom who get up, shower, dress, use their washer and dryer and other computers and heavy machines--we can even hear them on their keyboards above our bed. Their constant banging is a mystery to us--they rarely leave the home even in daylight--but the banging can go on all night.We were advised by our management to record videos to demonstrate frequency and noise by date and time which we did. We played management a sample to hear. After more complaining to management, including verbal, written and in-person meetings, we were informed that a Notice to Cure was sent.The noises and banging nightly continued, also recorded by us. Management then asked for copies of the recordings which we provided, as well as preparing the legal position of both the community lease and this county's (Polk) noise disturbance ordinance--both clearly stating the quiet hours 10 pm - 7 am, tenants' right to peaceful enjoyment of their property, and the county noise ordinance stating NO decibel level is required to constitute disturbance.After 5 months of sleepless nights, management then informed us that their company's lawyer had advised them that unless they created a disturbance above 75 decibels (!), no further action could be taken. They offered us a different apartment, or the option of leaving altogether without penalty. They also advised us to get a white noise machine. We refused all 3 options--none of these 'solutions' curbed the problem of the neighbors' noise.We next asked to speak with their lawyer to seek a copy of this 'so-called decibel ordinance' since it directly contradicted the one we had provided. When we called their lawyer, he was rude, refused to speak to us, and told us that we could find the law ourselves. Click--he hung up on us, mid-sentence!We then consulted the Polk County code enforcement police officer, and in two emails to us, the police confirmed that no such decibel level existed to define a disturbance.We once again copied management on the county ordinance and the police reply refuting their interpretation of the law to protect us from chronic nightly, noise.We were informed finally, after sending 2 emails, the first ignored, that management would do nothing further; that we would need to call the police ourselves in future.NO ONE HAS EVER RETURNED OUR CALLS OR MESSAGES TO REGIONAL MGT. NOW OVER 3 WEEKS AGO! NOISE CONTINUES NIGHTLY!!!

Scott · 22 December 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Warning Against Greystar: Unjust Charges and Poor Customer Service

Greystar is dishonest, untrustworthy, pretentious, and disrespectful. They are corporate greed at best. I am currently unemployed and legally classified as homeless. The lack of response from Greystar is causing unnecessary stress and hindering my job search.I have been incorrectly charged for my move-out balance with Greystar. Despite being informed that I would receive a refund of $66.45, my account now incorrectly states that I owe $723.39. This discrepancy is due to an incorrect charge of $834.74 for carpet damage by a former manager, Sam Blake, without any invoice for this charge.Despite numerous attempts to contact Greystar's accounts receivable and Element Barclay Station, I have not received a single response or helpful update. The only Greystar employees who have been helpful in this matter are Courtney Westervelt and Rachael Dinka.The only damage was minor carpet damage in the guest bedroom. The master bedroom was in pristine condition. The only itemized documentation I received stated the carpet damage was $177.80. The origin of the $834.74 charge remains unclear.I want to reiterate that I am only responsible for the replacement of the guest room carpet, as specified in our lease agreement. The carpet in the master bedroom is in almost new condition, and according to our lease, I am not liable for its replacement.As per Clause 11 in our lease agreement, I am financially responsible only for existing damages. The stains in the guest room, caused by my guest, do not necessitate the replacement of undamaged matching carpet. Since the carpet in the master bedroom was not damaged, the decision and associated replacement costs should be covered by Greystar.Despite all of this, my account still reflects the incorrect balance. I expect this to be rectified immediately. I advise potential renters to be cautious when dealing with Greystar. Ensure all charges are itemized and clearly explained, and keep a record of all communications. It's unfortunate that a company of this size lacks the basic customer service to resolve such issues promptly and fairly.

Katherine · 19 December 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Thieves and roaches

This is absolutely the worst renting experience of my life. They charge crazy and unjustified fees on your security deposit, then completely ignore you. They do not reply to your emails, phone calls, or mail, absolute negligence.The living experience is bad as well. The management consists of individuals who sit on Facebook all day, and they even write positive reviews for themselves. There are no maintenance personnel available. For instance, a leaking A/C unit took them a whole month just to show up. They are the worst. Avoid at all costs.

IP · 18 December 2023 · Greystar London (SIRER)

★★★★★ 5/5

Google

Rating only, no written review.

Abubakar · 14 December 2023 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Thieves.

They will charge you crazy high deposits and will not return them in the timeframe required by state law. We are 3 months out waiting on a $2,000 deposit for the Cottages of Boone in Boone, NC. This company does not care about the "little people". AVOID THE COTTAGES OF BOONE. They know that people have no other choice than to rent these unsafe/unhealthy apartments because the housing is so sparce and hard to find in this crazy college town. They will never be forced to "be better". Their corporate numbers lead only to voicemail so they never have to admit anything to you personally. Good luck if you are forced to rent with them.

VickiBoggs · 7 December 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Roaches

Moved into an apartment managed by Greystar on 11/17. There was a roach problem, the apartment was filthy, and its been like pulling teeth to get anything fixed. THE ROACH PROBLEM IS STILL NOT FIXED. I'd like to point out that failing to provide a insect free living environment is a violation of Arizona statute 9-1303. I have been as patient as possible but if this issue is not RESOLVED by the end of December, I will be hiring a lawyer.

Ashlie · 3 December 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Charged us rent after we moved out

Charged us rent after we moved out. Refuse to answer phone or return calls. Will not work to correct their mistakes

Alexander · 2 December 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

BEWARE OF GREYSTAR

Everything is about cost. The garage door has been broken for over a month and Graystar decided to stop paying security. Shortly after that, a couple was held up at GUNPOINT in the garage.I have hired dozens of property management companies like Greystar to manage apartment buildings.Greystar’s draconian policies and passive aggressive upper management, permeates your entire experience.

ROBERT · 30 November 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Horrible experience

Horrible experience. They do not honor their own rental contracts and charge you for make believe items. I can tell you keep growing because of your own slimy practices.

Chris · 17 November 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

CEO supports Crime by his Employees

This building is Section 8 housing and is riddled with crime, elderly people beaten up in the elevators, lawsuits, crime perpetrated by the leasing office employees (and releatives that reside there- Shel’s friends) and the Concierge desk that harasses residents. Cars spray painted, residents physically attacked all the time, employees stealing from storage units (and then NDA agreements to hide it all)...the reviews are all employees. The CEO of Greystar is well aware and looks the other way…what a great guy.

John · 16 November 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

0 Star communities, Rude management, worst maintenance

Is there a way to give 0 star?Very bad management.Residents are bound to over pay rent and they don't do any single work after you sign the contract since now anything happened, residents are bound to follow the rules but the leasing office is not. Would not recommend this to anyone. They just care about money.There is a high pitching sound coming out of our bathroom which by the way can be heard in the entire house and it affects our sleep. We wake up in the middle of the night and then not able to sleep. But they are not doing anything for this since it is NOT EMERGENCY according to the leasing office and maintenance.They are asking for much more in the rent but the apartment is not even worth $50.AGAIN - Would not recommend this to anyone

Drashti · 12 November 2023 · Greystar London (SIRER)

★★★★★ 5/5

Google

Great place to visit. I really love the concierge team here. They're always really friendly and helpful. What a pleasure

Chris · 15 October 2023 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

CRIMINAL AND OUTRAGEOUS

During our stay, we ignored the lack of security (consistently broken front garage gates) and embarrassingly filthy parking garage (cobwebs, litter, and spilled food that eventually dry up). We have, however, made multiple calls in request to PLEASE FIX the garage entry gates since we cannot enter at all. Often times, I am standing outside with baby and groceries, waiting for someone to come out to let me in. Though it was quite frustrating, this wasn’t even the biggest complaint! I can go on and on about how inconvenient our last months were leading up to moving out…but who has the time?Three weeks prior to the last day of our lease (Aug 2023), we bleached the apartment and moved out. Thank goodness I took photos (to show my husband because he said I’m wasting my time since it only has to be “broom-swept”). We received a bill of $600 for cleaning costs! When they sent us the photos, there was one tissue in the back of a closet, a few sticks on the balcony, and some water stains on the shower door. This is criminal and outrageous. NEVER RENT/LEASE from Greystar!

SABRINA · 4 October 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

BEWARE! GREYSTAR IS GREEDY AND UNETHICAL!!!!!!!!!!

BEWARE! GREYSTAR IS GREEDY AND UNETHICAL!!!!!!!!!!

I've been living here for 7 years (literally the LONGEST resident). I moved in when they were FIRST built. I’ve ALWAYS paid rent on-time & been a pro, quiet, non-pet, non-smoking resident. $1800/mo 1 bedroom?! That's more than a HOUSE PAYMENT!!!!! This is UNFAIR PRACTICE and TERMS, & INFLATION! I will higher a LAWYER if this is not handled PROPERLY.
FINANCIAL COSTS:Security Deposit: I paid $1,800 Security Dep Note: Does NOT offer subsidized housing.
NEW "LOCK-LEASE" (I’m NOT on this - Thank GOD) PLAN EVERYONE will be charged the moving out: Con's: -No Central Air (other rooms, ie, both bedrooms and bathrooms besides the main living room remain hot / cold - zero airflow) -ZERO electrical outlets in large walk-in closet -ZERO outlets in laundry room (ie, for an ironing board, etc). -Garage is separate from unit and apartment -Garage VERY narrow and hard to fit into -No outside dead-bolt for added security -No extra security lock on main unit door entrance -Multiple change / High turnover in Property Manager’s (Just to name a FEW, ie, Kristy, April, Sam, Carli, Laura in a a little over 4 years) -Cheaply Built (Mention 2 diff resident’s units completely caught on fire & burnt down in the middle of the winter in the 1st 6-months, due to what I believe to be POOR / CHEAPLY BUILT CONSTRUCTION - The TOWEL RACK in EVERY unit, is literally placed / positioned / built 6” inches (from where the bottom of bath towel sits) right on top of the BASE HEATER!)

BEWARE!!!!!!!

Emily · 21 September 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Stay far away!

I wish this company could improve their management. In the past, I moved into an apartment, and before my lease was up, some properties switched to Greystar. It’s been my experience that things tend to go downhill when they take over. They often bring in their own staff who, in my experience, have not been as attentive because a lease is a contract! Not much you can do to break it without penalties.I’ve learned from firsthand experience that if it’s Greystar, I avoid renting there. Regardless of how great the exterior and interior may appear, it’s not worth it to me.

Tonya · 17 September 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

The Arbolada apartments in San Antonio…

The Arbolada apartments in San Antonio Texas. RENTERS STAY AWAY!!!!! Let’s began with the property manager and staff. I was so excited about moving to this place but it turned out to be a HUGE mistake. The lies and deceptions that followed has been a nightmare. The property manager would not answer the questions I presented to the office staff. Is the Arbolada MILITARY FRIENDLY? NO IT IS NOT! MILITARY BEWARE! Does the Arbolada accommodate special needs (ADA) NO they do NOT! The security in the gym and other common areas are assessable by outsiders. Oh and let’s not forget to mention that you had better read the fine print in your contract have an attorney translate or you will be sorry. They pay $2000 plus for apartment finders (HEAD HUNTER) if they bring you to tour their properties and you decide to sign a 13 plus month lease. This is ridiculous and absurd! Why not give that discount to the pour unfortunate miss guided soul you just suckered into your crappy lease agreement? The staff are hired based on their friendship to the property manager and are untrained and unprofessional. They are not held to a professional standard, if they promise something they should be held accountable to keeping that promise. Instead, they cover up for the lies and make the renter feel as if they miss heard what was said, although they consult with the property manager, she (the property manager) refuses to hold the office staff accountable (Stephanie Saenz). So they do and say whatever they feel to get you to sign a lease that you now cannot get out of. RENTERS BEWARE!!!! GrayStar communities, and what they stand for are not true nor professional.

YoLo · 31 August 2023 · Greystar London (SIRER)

★★★★★ 2/5

Google

Rent went up by 20% on renewal with no real grounds, insect infestation for most of the year, when you leave you are pushed to pay for their cleaning service, and then riddled with costs and don’t get full deposit. Not really a social building like other buildings around- hardly any events. Not worth the hassle, management are money grabbing. Sad bc this place has great potential. Frustrating customer service

Hannah · 26 August 2023 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

Greystar will haunt you even years later

The apartment we lived in was very comfortable with beautiful surroundings. I really did enjoy living there. However, I will never rent from a Greystar owned apartment again. Two years after moving out they sent us a bill for $85. They have not replied to any of our attempts to contact them via email or phone regarding what this statement balance is for. It is the exact amount we received back as a security deposit refund over two years ago so something seems off. Even if it is just a clerical error and we do infact owe $85 that's fine. The part that has really ruined Greystar for me is their utter lack of customer service. The least they could do is call us back and explain the charges. If someone from Greystar is reading this please sit Kyle Hale down for job counseling. He never responded to any of our attempts to contact him regarding our case.

Joelle · 21 August 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Can’t get ahold of anyone

Greystar billed us upon our move out without providing any proof of the charges. We requested proof multiple times, and no one ever got back to us. Then they sent our bill to collections. I have been trying to get ahold of someone so I can pay this bill directly with Greystar and no one answers the phone.

M · 21 August 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

Run away from the greystar communities (park at canyon ridge)

I just got done dealing with a company called park at canyon ridge their manager Leslie illegally removed my renter's insurance and then tried to charge me for it and they locked me out of my portal for the all online accesses and I cannot access my lease and she claims that she is allowed to make any changes she wants to my account without my knowledge. And she claims that they don't have to do any work orders until I move I asked them if I could speak to their higher-ups or the people that run the greystar community she said you could call whoever you want they'll just rerout you back to me so I said okay I will see you in court and she said good luck I'll see you there so now I'm going to have to go to court with park at canyon ridge because they like to do illegal things anyone that is looking for an apartment please stay clear at Park at canyon ridge in Aurora. I also took a video of the whole altercation

Olutola · 17 August 2023 · Greystar London (SIRER)

★★★★★ 1/5

Google

- Unreasonably priced. Rent was raised by 20% on renewal. - Pests infestation. On the balcony, there are numerous spiders and an abundance of mosquitoes and flying insects, which often make it impossible to keep the windows open for much of the year. - Frequent hot water outages occur during the winter and water usage peak times. - Frequently asked to enter the room for inspection. - Poorly managed parcel room. It takes ages to find your parcel as the place is packed with uncollected parcels, and there have been incidents of parcels being stolen.

Grace · 16 August 2023 · Greystar London (2 Vanguard Way)

★★★★★ 1/5

Trustpilot

All is great until you move out and…

All is great until you move out and expect them to follow the legally binding lease/contract that you signed stating that you will receive your deposit back in 30-45 days.Kelly, assistant manager, won’t return calls or get on the phone when she’s standing right there. Faith has no clue what is going on.Moved out on June 14. Told on June 26 that account was closed out and check would be sent within a week. TWO months later here we sit.Get it together! DO BETTER!!! Don’t tell me you care. Actions…..or lack there of….speak MUCH louder than words.

Paula · 10 August 2023 · Greystar London (SIRER)

★★★★★ 1/5

Trustpilot

RENTERS BEWARE!!!!!

RENTERS BEWARE!!!!!RUN AWAY AS FAST AS YOU CAN! The Arbolada apartments a Greystar community~The management and staff are liars! Take a realtor with you who knows the business. They have NO customer service skills at all and they are very disrespectful.If the hairs on the back of your neck stand up and you get a creepy feeling something is not right 10 out of 10 time you are right TRUST YOUR GUT FEELING and RUN AS FAST AS YOU CAN AWAY FROM THE Arbolada apartments and DO NOT LOOK BACK! If the lie about their leasing contract what else are the lying about? DO NOT take the chance to find out after you have signed a lease and are stuck in a shady contract. Take your money elsewhere San Antonio has other great communities that are truthful and hold true to their customer service commitments. RENTERS BEWARE!!!! DO NOT RENT FROM THE Arbolado apartments a Greystar community!

YoLo · 9 August 2023 · Greystar London (SIRER)