Trusted Agent profile
★★★★★
465 reviews across 8 offices and 2 platforms
Greystar has eight offices, in London (four offices), Hounslow, Fulham, Lambeth and Tower Hamlets. Together they have 465 reviews on two platforms, rated 3.1 out of 5 overall.
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Greystar's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleLovely building with great amenities, Princess at the front desk is always helpful.
Hi Carole, Thank you so much for your review and your kind words about Princess! We're so pleased to know that you're enjoying the on-site amenities too! Kind Regards Equipment Works Management Team
5/5
GoogleWe have entered into our third contract living at Equipment Works. It really is an all-in-one experience with fantastic amenities and friendly, caring staff. The community is welcoming and the feeling is one of safety and security
Hi James, Thank you so much for your glowing 5 star review! We're delighted that you've chosen to stay with us here at Equipment Works and are happy to have you as part of our thriving community. Kind Regards Equipment Works Management Team
5/5
GoogleBuildings been outstanding since Jason joined and Princess in reception is so helpful and friendly.
Hi AJ, Thank you so much for your review. Jason and Princess will be delighted to know that their service has had a positive impact on your experience. Kind Regards Equipment Works Management Team
5/5
GoogleI love living here. The staffs here are nice, facilities are great as well! Def recommend !
Hi Oliver, Thank you so much for your 5 star review - your feedback and recommendation of Equipment Works means the world to us. Kind Regards Equipment Works Management Team
5/5
GoogleGreat location as there is overground and tube stations just 5 minutes walk from my home. The management team is great. They take care of the maintenance and repair work promptly. In addition, there are various social activities every month.
Hi Samuel, Thank you so much for your 5 star review. We're so pleased that you're enjoying our convenient location! It's great to know that the team are looking after you and acting quickly to resolve any maintenance or repairs. Our team is constantly planning our next event, so if you've got any suggestions, please let us know and we'll see what we can do., Kind Regards Equipment Works Management Team
5/5
GoogleReally enjoy living at Equipment Works. The management team is very friendly.
Hi Luigi, Thank you so much for your 5 star review and your lovely comments about our team - we're so pleased that you are part of our community here at Equipment Works. Kind Regards Equipment Works Management Team
5/5
GoogleThoroughly enjoyed my viewing here with one of your lovely staff named Princess, she was very knowledgeable and helped accommodate all my questions I had regarding renting in serviced apartments.
Hi D, Thanks so much for your lovely review. We’re really glad you had a great visit. Princess will be happy to hear she made things easy and answered all your questions about our community here at Equipment Works. Kind Regards Equipment Works Management Team
3/5
TrustpilotBusiness As Usual for Greed
They are a massive company and have deep pockets. This is due to their business model that extracts every possible dollar. Its a race to the bottom. The only thing that keeps them in check is compliance/regulation which they are happy to circumvent if the legal and reputational cost out weigh the short finance gain for the asset and community management team. They'll sell the asset down stream once lawsuits pile up. Their model is greed is good. Just business as usual. They keep great records. Never trust their management team, with the exception of maintenance. ALWAYS USE YOUR INSURANCE AND OPEN CLAIMS. USE THIRD PARTY VENDORS FOR ALL FIRE/WATER/SMOKE DAMAGE.
5/5
GoogleLovely place to live! The receptionists are super friendly, great communal spaces, working area, games room and gym. Highly recommend
Hi Peter, Thank you for your great review. We're so glad you're enjoying the communal spaces and facilities at Equipment Works, and that our reception team has made a positive impression. We really appreciate your recommendation.
5/5
GoogleJust got a flat here and was helped by Andrew. I was very happy with the speed and efficiency of the whole process who not only accommodated our urgent timeline but also provided fast and satisfactory solutions to the many little hiccups along the way.
Thank you so much for your kind words Aakash. We’re delighted to hear Andrew was able to support you so well throughout your move-in journey and help make the process smooth and efficient, especially with your urgent timeline. We really appreciate you taking the time to share your experience, and we’re so pleased to welcome you to our Nine Elms community.
5/5
GoogleGreat building love the gym and the work space
Hi Joe, Thank you so much for your fantastic feedback - we really pleased to know that you're making good use of the gym and communal working spaces. Kind Regards Equipment Works Management Team
1/5
GoogleI am very disappointed with what I have observed regarding senior management from Equipment Works as well as management from the other site. On multiple occasions, members of senior management have been standing near the parking lot smoking, and I frequently find cigarette butts left around the area. As a parent, this makes it uncomfortable for me to use the space with my child, especially since they are often outside smoking around the building. It creates an unwelcoming environment and raises concerns about cleanliness and exposure to secondhand smoke. I believe leadership should set a positive example and ensure the property remains clean and family-friendly. I hope this issue is addressed promptly.
Hi James, Thank you for your feedback and for bringing this issue to our attention, the last thing we want is for any of our residents to feel uncomfortable. We will monitor this area to ensure it does not happen again. If you do see anyone smoking in this area, please pop in to see us so that we can address it. If there is anything else we can do please do let us know. Kind Regards Equipment Works Management Team
1/5
TrustpilotThis company is trying to extort me for…
This company is trying to extort me for moving out of my apartment weeks before my lease ended and gave them 8 months written notice. They stoop so low they try calling my 84 year-old mother who hasn't been on the lease for years, and they know it.
1/5
TrustpilotOH~GOD!I wouldn't even leave a single…
OH~GOD!I wouldn't even leave a single star. It's unbelievable that such a terrible apartment company yet it's an industry giant.
1/5
TrustpilotNever Again, Greystar
I rented from a Greystar owned apartment complex, Westmount at Ashwood, in Atlanta, GA for about 6 months. Initially, I loved the apartment and the staff. They were all professional and pleasant, especially up to the lease signing. I rented a ‘premium’ apartment, which cost about $200 more, but it was very nicely done. However, on the move-in inspection, the bedroom ceiling fan didn’t work and there was extensive water damage to the kitchen/LR ceiling. I was assured that all would be fixed. Actually, in the entire 6 months I was there, neither of those two items were fixed. Also, it took almost a month for me to get the key to the mailbox because the maintenance man, who is shared among several Greystar properties, was never on site when the post person came. A month? And my gate fob never seemed to work either. They replaced the battery, replaced the fob, but it worked less often then it did. I wasn’t the only one with that issue, and now, the back gate arm has been taken off so anyone can get in without a fob. I would have stayed but an opportunity to buy in the area came up suddenly, and when I contacted the office, I told them I wanted to ensure that I was complying with all move-out requirements. Between the leasing agent/manager and the overall apartment manager I was told different things at different times. When I called out the apartment manager for not telling me the truth, she told me that only things in writing counted! Well, true, but golly, do you want to rent or live in a place where they can tell you something that isn’t true? Like the bedroom fan will be fixed soon? Or you owe this amount of money on move-out but later it’s different? I also had trouble just getting from Greystar how much I owed at the end because they never got back to me either! Never returned calls! And the apartment management didn’t know. The complex itself is lovely, well-located, and kept fairly clean. Noise was low overall, and I had no trouble with neighbors. But I would never, ever stay in an apartment complex run by Greystar.
1/5
TrustpilotMy apartment is owned by Greystar…
My apartment is owned by Greystar Properties, and the building management office is run by them.
1/5
TrustpilotSo many problems…
The management of the Shorewood Apartments on Mercer Island, Wa is exactly the reason that property management should be on a local level and not global. I rented an apartment in 1981 and loved it. The apartments were charming and the property managers were in the office and very helpful.
5/5
GoogleVery helpful team. Reach out to Andrew who I highly recommend. Thanks.
Hi Tom, Thanks very much for your review, we are glad to hear that Andrew was helpful! Many thanks, Magda
5/5
GoogleAndrew has been very helpful and professional during my tenancy. He responds quickly to messages and always tries his best to assist with any issues in the apartment. He is friendly, responsible, and easy to communicate with, which makes the whole living experience much smoother. I really appreciate his support and assistance.
Hi Yan, Thank you so much for taking the time to leave this review. I’m really pleased to hear Andrew has been so helpful and responsive. We’ll be sure to share your kind feedback with him, it’s genuinely appreciated. Many thanks, Magda
5/5
GoogleAndrew was absolutely outstanding in helping us secure our apartment. He patiently answered all our questions, guided us through every step of the process, and consistently followed up with us both before and after we moved in. His professionalism, dedication, and genuine care truly made a difference. He is reliable, supportive, and a pleasure to deal with. Thank you so much, Andrew your support is greatly appreciated.
Hi Ahmed, Thank you so much for your lovely review. We’re really pleased to hear Andrew supported you so well throughout the process, from securing the apartment to settling in. We’ll be sure to share your kind feedback with him, it’s truly appreciated. Many thanks, Magda
1/5
TrustpilotAbsolutely awful management and they…
Absolutely awful management and they price gouge and overcharge for everything!! Lots of hidden fees. Extremely overpriced apartments.
1/5
TrustpilotI am sharing my experience with…
I am sharing my experience with Greystar at the corporate level regarding an issue that lasted from August 2023 through February 2025.
4/5
TrustpilotComfortable living with professional management
I was impressed by the quality of the apartment and how well everything is maintained. Greystar’s property management team were responsive and professional whenever I had a query. It genuinely feels like they care about providing a good living experience.
1/5
TrustpilotUnprofessional Treatment During Hardship
My experience with this management company was extremely disappointing. While going through documented domestic violence hardship and financial instability, I felt I was treated in a discriminatory and demeaning manner by Accounts Receivable specialist Samantha LePak. The communication was hostile and dismissive when I asked for help and payment options. Thankfully another staff member later handled the matter professionally, but no resident in crisis should be treated the way I was. I hope the company takes situations like this more seriously in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (2 Vanguard Way) has the most, with 339 reviews rated 2.7 out of 5, followed by London (55 & 57 Nine Elms Lane) with 214.
The eight Greystar offices, by town:
