Trusted Agent profile · County Durham
★★★★★
832 reviews across 3 offices and 2 platforms
Gowland White has three offices, in Stockton on Tees (two offices) and Yarm (County Durham). Together they have 832 reviews on two platforms, rated 4.8 out of 5 overall.
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Gowland White's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Gowland White, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJust a very good service
Just a very good service; always informative, friendly and efficient; i would not hesitate to use them again; thank you to all involved.
Thank you very much for your 5 star review. The Team all appreciate your positive feedback.
5/5
Trustpilot5 star service
every member of staff we dealt with were friendly helpful and professional. we felt from day 1 they wanted to help us buy our new home. we couldn't fault any part of the service. we sold and bought through gowland white and it was all faultless. its nice to feel like your estate agents have your back.
Thank you Sarah for your 5 star review, we appreciate your great feedback and that you felt we were looked after well.
5/5
GoogleI recently instructed Gowland White in the sale of a flat, having used them previously. Excellent service from the start, from Magda valuing to lots of contact and regular updates from Demi, Nicola and Jodene. Very professional team, all the staff are friendly and helpful, I would highly recommend.
Thank you for your positive review
1/5
TrustpilotStockton branch
We used them and found them dreadful… no contact in 3 weeks with reviews or info for property’s we were looking for. No info of us requiring a EPC certificate until after us signing the contract.. I would recommend you stay well clear of this company if you intend selling.. very disappointed with them…
I am so sorry to read your review and would like to the opportunity to look into the issues you had during your time of marketing with ourselves. Feedback is extremely important to us and it is rare we receive a negative review. If you would kindly email jodeneschofield@gowlandwhite.co.uk so that I may have the opportunity to discuss your issues with our Sales Team and come back to you. Thank you.
5/5
TrustpilotHouse sale
Can't recommend Gowland & White enough, absolutely fantastic staff very professional kept me informed every step of the way. No hassle at all only contacted me when they needed to would definitely use them again wouldn't go anywhere else.
Thank you for your 5 star review and comments.
5/5
GoogleRating only, no written review.
5/5
TrustpilotGowland white where outstanding from…
Gowland white where outstanding from start to finish with the photo and all the amazing staff keeping me updated with every step of the sale
Thank you for your 5 star review. Very much appreciated.
5/5
GoogleDidn't need much contact cos everything ran so quickly n smoothly. Demi (stockton office)assured me from start my exp would be different from other estate agents. And she was right. Start to finish . On the ball. Always returned a call within 10 mins. Great service. Thankyou. X
Thank you for your kind words!
5/5
TrustpilotGreat service throughout the process
Valuation was completed promptly and good suggestions made before the property was photographed.Clare and Abby at Yarm were very professional and helpful, nothing was too much trouble. They both definitely went above and beyond what was expected and I wouldn’t hesitate to recommend this company!
Thank you so much for your lovely review and recognition of Abby and Clare going 'above and beyond' - much appreciated.
5/5
TrustpilotAndy king Great service from start to finish
Great service from start to finish
Thank you for your 5 star review - very much appreciated.
5/5
GoogleRating only, no written review.
5/5
TrustpilotOur experience with Demi and gowland…o
Our experience with Demi and gowland and white was 1st class. We didn t experience a single problem. They took care of everything from putting house up for sale to completion of sale. Highly recommend their service
Thank you so much for your review!
5/5
GoogleRating only, no written review.
5/5
GoogleMassive thanks to the full team. Great service, brilliant communication throughout the sale. Demi in particular really went the extra mile to assist when needed. Highly recommend
5/5
TrustpilotStockton Branch
We recently purchased a property through the team in Stockton On Tees. The team were very friendly and helpful with all questions and enquiries and I would be happy to use them again in the future.
Thank you for your kind words
5/5
GoogleMassive thanks to the full team. Great service, brilliant communication throughout the sale. Demi in particular really went the extra mile to assist when needed. Highly recommend
5/5
GoogleRating only, no written review.
5/5
TrustpilotThe staff at the Stockton on Tees…
The staff at the Stockton on Tees branch were excellent, gave good advice and good communication throughout regarding the 3 sales that I have had in the last 18 month
Thank you for your review and continued business!
5/5
GoogleRating only, no written review.
5/5
GoogleDealing with GW to buy my first home was a pleasure. They replied immediately, we're more than willing to help and there was a little present 🎁 at the end. Couldn't have done without them 🙂, would highly recommend. …
Thanks for your kind words! Hope you are happy in your new home
5/5
GoogleFrom start to finish Gowland White were proffesional, patient and delivered a first class service from the inital meeting (Clare S) to conducting the visits and finally seeing the sale complete, a seamless experience, well done to your team in Yarm. i wouldnt hesitate to recommend this Company to anyone selling there property.
Thank you for your review!
5/5
TrustpilotOutstanding service
Outstanding service from start to finish when selling our house. The photos were very professional and marketing was excellent. The staff are all very professional, helpful and worked tirelessly to achieve the best price for us. We wouldn't hesitate to use their services again and recommend whole heartedly to others.
Thank you for kind words
5/5
TrustpilotFriendly staff
They did all the viewings on the property. Kept up to date with all viewings, feedback from viewings and offers on the property.
Thank you for your 5 star review. Very much appreciated.
3/5
TrustpilotNot all a smooth move
At the beginning of the process all staff were extremely helpful and approachable, however as the sale of the property progressed I think they forgot that I was the client and paying the bill NOT the buyer of the property, moving day and several calls asking when I would be out of the property as it was no longer mine! This was prior to money completing being exchanged and key hand over.
Hello Haley, we are sorry you felt unhappy with the process on the day you were moving. I note your sale completed early during the morning and your Buyers were hoping to have the afternoon to move in but you were not ready for them to do so until late afternoon. We appreciate there is so much to do on moving day and a full morning to do this can be challenging however, your Buyers were within their rights to be chasing access during the course of the afternoon so that they could commence their moving in. This is generally standard on completion day. With regards to 'money completing' - Solicitors transfer any funds due to a Seller after completion and this isn't always the same day you complete, part of the process that is out of our control. We hope you have now settled into your new home and wish you the best for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stockton on Tees (17 Bishop Street) has the most, with 418 reviews rated 4.8 out of 5, followed by Stockton-On-Tees (17 Bishop Street) with 380.
The three Gowland White offices, by town:
Yes. In The Trusted Agent 2026 awards, Stockton-On-Tees won Trusted Agent.
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