Trusted Agent profile · Surrey and Greater London
Verified
★★★★★
3,060 reviews across 7 offices and 2 platforms
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,060 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been using Goodfellows as a managing agent. When I have had any problems, Goodfellows always communicated the issues and how to resolve them issues in a clear manner. There rates are very reasonable, and staff are very helpful when you have questions (I mean a multitude of questions).
5/5
GoogleBarbara has been very professional and friendly in our search for a new home. Very understanding, compassionate and accommodating to our inquiries. She went above and beyond to assist in the best way possible and kept us up to date during the process. She has been working extremely hard during the national lockdown, even at weekends which is a clear sign of her dedication and professionalism.
5/5
GoogleI am absolutely pleased with the service provided by Goodfellows Morden branch. They go the extra mile to to promptly solve any problems we may have and always in a very gentle and professional manner. Marion and her team, thank you very much! We feel we are in good hands!
5/5
GoogleBarbara was absolutely brilliant from start to finish. She was always just one call away from all the information we needed. Knowledgeable and efficient and a pleasure to deal with. She made the whole process incredibly easy and totally stress-free.
5/5
GoogleRating only, no written review.
5/5
GoogleSmooth sale of house, Sam was very helpful and professional. Thanks.
4/5
GooglePrompt , professional and gets the job done. I dealt with Sam Bedford and she returned calls and emails promptly and followed up on queries straightaway.
5/5
GoogleThe girls (sorry to the guys only worked with the girls! XD) at Goodfellows in Cheam were warm, friendly, fun and helpful. They were accommodating to me when the only time I had to get to them meant they had to stay behind late a little bit because of my retail schedule. They've been helping me through my first property purchase the whole way and really making it easy for me when I struggled with the lingo and processes associated with buying a property. I will be completing my sale very shortly and I'm extremely grateful for everything everyone did on my way to here. Even with the lockdown they've been able to help me the whole way and always had someone to get a question answered or to inform them of important changes to keep the process moving swiftly. So I'm very very grateful to the team to make sure my purchase didn't suffer. Special thanks to Sam who I was dealing with at first and was amazing and also to Ann who has done so much for my wife and I. We will be raising a glass to you girls when we have moved in to our lovely new home! Thank you again to the team at Cheam!
5/5
GoogleMoving house was such a pleasure using Goodfellows. Sam and her colleagues made the move a very easy journey. We will be using them again shortly with the sale of another property. Thanks to you all.
1/5
GoogleRude over the phone. Not professional AT ALL.
Hello J, really very sorry that you felt the staff were rude over the phone, this is not the service that we pride ourselves on. We take all complaints very seriously so if you would care to email me with further details then I can look into this. (martin.humphreys@goodfellows.co.uk) I must say the phones are really busy currently and with less staff in the office due to Covid19 perhaps this might be a reason but the Cheam office is a good team so I am surprised and disappointed that this happened.
5/5
GoogleFrom start to finish was a great experience. Louise and the team at Cheam were friendly, helpful and professional. Very accommodating and all issues or queries were solved quickly. I would highly recommend.
Thank you Olivia , Louise is so committed to offering the right service so it is great when people are prepared to leave such a great 5 star review . Cheam Team
1/5
GoogleRude over the phone. Not professional AT ALL.
Hello J, really very sorry that you felt the staff were rude over the phone, this is not the service that we pride ourselves on. We take all complaints very seriously so if you would care to email me with further details then I can look into this. (martin.humphreys@goodfellows.co.uk) I must say the phones are really busy currently and with less staff in the office due to Covid19 perhaps this might be a reason but the Cheam office is a good team so I am surprised and disappointed that this happened.
1/5
GoogleJust had the worst experience over the phone with a lady from their accounts team, unfortunately I didn't get her name. I called to explain me something over my deposit and when she had to speak to me again she said 'Oh Gosh' at the being of the conversation. Then she said that is hard to explain to me what the latter states while shouting at me and at the end almost hang up on me. Don't even bother speaking to them. I have been using them for 3 yers now and every time we have to contact them it is a nightmare.
Dear Vanya Marionva, I am sorry that you have rated our service with a low score, we have spoken to our property management team and they said: The tenant called up after having sent a receipt of the one weeks deposit being refunded which she asked me what does the dates mean on the side if the deposit was paid in sept why was it transfer out on in May which I had advised the tenant that the deposit was only registered for a year which because they had stayed on at the property I had to be registered again however she can ignore the dates a this is something for our on purpose however we can see on our system the date we had received the deposit, I then confirmed the original deposit amount and how much I had refunded to the tenant which she was happy with the breakdown and the figures. The tenant then phoned back 15 mins later with an attitude stating she does not understand the dates why are they on the receipt which I explained this is something for outside which she should not take into the dates she then asked me did I just say “oh god” which I said sorry no I didn’t which then she said whatever so I stayed on the phone silent waiting for her to explain what she doesn’t understand once she had explained the dates once again I started explain the full breakdown of her account with being interrupted every min I just stopped talking until she was ready and then asked if I could explain to her which then she said no its fine it doesn’t matter so I said are you sure which he then put the phone down Jeannette was also there and heard every part of the conversation. I had released 8 deposit today and did not have anyone speak to me with an attitude once they had received their confirmation apart from this tenant she also then started shouting saying I’ve had enough of Goodfellows every time I call there is a p-problem which I said ok I apologise for that being she put the phone down. I believe this is unfair as I have never had a bad review with anyone but happened to have this with a let only tenant when I have had let only tenants leave 5 start review therefore.
5/5
GoogleDue to family circumstances I needed to move out of my then current place pretty quickly, I contacted Goodfellows and was advised of 2 properties that met our needs, one of which was absolutely perfect. We put an offer in which was accepted within a day and the referencing process took no more than 2 days. With everything complete sooner than we thought we decided we wanted to move in sooner than initially planned as we were going away the day after the original move in date so thought the extra days would help. Aaron who was dealing with our references and move was extremely supportive and managed to get the landlord to agree an earlier start date, so we basically managed to move in to our new place 9 days from the initial viewing. Absolutely awesome customer service and they really listen to your needs as well as accommodate when required. Highly recommend these guys, had an awesome experience!!!
Thank you Adhnan Ahmed for sharing your experience. We are please to hear Aaron provided a fantastic service. We wish you all the best in your new home.
5/5
GoogleGoodfellows were amazing when I was trying to find a property! The original lady who helped me has since left the Company which is a great shame as she was nothing short of helpful. Kanika (I believe in accounts) has been absolutely amazing! She is one of the most helpful Customer Service orientated people that I have ever come across. She is always very polite, and has helped me with a small issue that I had without placing pressure on me at all. Keep her within your Company - it's rare to find someone like her these days :-)
Thank you Kayley for your 5 star review and sharing your experience.
5/5
GoogleI have been dealing with Barbara for a few weeks to try and find our new home to rent. I needed a property which would accommodate pets. From the start I found Barbara to be very engaging and made sure she understood our requirements. Barbara kept me up-to-date with the progress of the search and was able to find a home that’s just what we are looking for and allowed pets. The process was straightforward and simple. She is a great ambassador to the company and works well to service her clients needs. I now look forward to moving in and spending many happy years there!
Thank you Aaron for your lovely review we are glad to hear Barbara was able to find you, your new home.
5/5
GoogleThis review is just for Laura the amazing property manager at Goodfellows Morden! After a tricky first year renting a property through Goodfellows, Laura Lindsay took over managing the property and now we couldn’t be happier! She is highly professional, timely and kind. We had issues with the property which had been on going for over 8 months, which Laura came through and got everything moving in a day! We couldn’t be more grateful for your hard work and professionalism Laura so thank you! We’d have definitely moved out and switched agents if it hadn’t been for Laura’s help.PositiveProfessionalism
5/5
GoogleWe sold our flat with Goodfellows in Morden. We dealt mainly with Lucy who was just amazing. She was very responsive, honest and made us feel like we were being looked after properly. We missed her on furlough! The process was really smooth considering the coronavirus crisis and I would recommend using them for ease of getting a property on the market in the best way possible.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleLouise Jobson has been fantastic from start to finish helping us find our new flat in Carshalton Beeches. Shes been very patient answering all my stupid questions and helping us rent our first place. I would highly recommend speaking to Louise, she made our experience very easy, smooth and stress free.
1/5
GoogleBad customer service have called twice now and both times have been told I'd get a call back but never have. I'm left on hold for long periods of time. I call and ask to speak to someone one in sales, very unprofessional man says yes you can speak to me but when I enquire further he puts me on hold as its actually someone else I need to be speaking to!waste of my time. If I was a seller I would not use this agent as they don't have any interest in selling your property to potential buyers.
5/5
GoogleGoodfellows were extremely supportive in selling my 2 houses as part of a court order . There were numerous obstacles along the way and th the process took about 2 years , throughout Jamie demonstrated great professionalism and understanding. Other local estate agents had given up because the case was too complicated but not for Jamie and his team especially James Girvan.They had a full grasp of the situation and was determined to see fairness and honesty prevailed, because of his exceptional sense of fairness and perseverance, he offered me unbiased advice and guidance throughout the process and both my properties were eventually sold in April 2019. A Big Thank you to Jamie and his team at the Mitcham Branch .👍👍👍Will definitely use them again in the future.
Thank you Kamla for sharing your experience we are glad to hear about the excellent service you received from Jamie, James and the rest of the team at Goodfellows Mitcham.
5/5
GooglePretty impressed with the service Gareth Vaughan has provided. He has found two properties on two occasions for me exactly when I needed help and it was super quick. Both properties suited my requirements and when I’ve had questions he was easy to reach and always explained everything in detail. If I need another property again, he’d be the first to call!
Thank you Gergana for your positive review.
5/5
GoogleThe whole team at Goodfellows have been professional and courteous, with a great knowledge of the local market. The initial evaluation and selling strategy by Cathi enabled us to sell our house promptly. Jonathan and Jamie (Sales Negotiators) were always courteous and prompt when carrying out viewings. Jonathan in particular has worked tirelessly to overcome any problems that have arisen in the sale. He has kept all parties informed during the sale process and couldn’t have done more to help the sale progress. I do not hesitate to recommend them.
Thank you Mark for sharing your experience and mentioning the excellent service you received from our team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goodfellows and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Morden has the most, with 869 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West London. The group and its branches have also won 2 other industry awards since 2018.
