Trusted Agent profile
★★★★★
274 reviews across 2 offices and 1 platform
Genie Homes has two offices, in Rednal and Milton Keynes. Together they have 274 reviews on 1 platform, rated 4.0 out of 5 overall.
274
Reviews on Google
All 2 offices
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Genie Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have a great working relationship with Genie Homes. Dan and the whole team including John, Colette, Tracy, Aleshah and Teagan all work really hard on our behalf. We really appreciate their dedication.
Thank you Tina, you guys are amazing and we love working with you!
5/5
GoogleTracy Martin and Colette Preece, Absolute five stars, totally professional, who I resolutely know, always have my best interests at heart. The only two names that fill me with any confidence, whenever I contact Genie Homes.
Thank you for taking the time Carl. We love working with you!
5/5
GoogleRecently moved into my new shared home. The process was very easy. Everyone in the office was very friendly and willing to help. Aleshah is a gem. Loving my room more and more everyday because of it's convenience!!
Bianka, thank you for taking the time to write such a lovely review of our service. Aleshah is thrilled with your comments, it means a lot. Thank you.
4/5
GoogleHappy with Genie Homes I have been very happy with Aleshah from Genie Homes. Aleshah has supported me and my wife with getting a house to rent the whole way through. She was always there when I had a query and return my calls. When anything needed chasing she has done so. Very proffesional .
Thanks for the review Eng, much appreciated!
5/5
GoogleAfter years of being forced to endure abysmal service by many landlords and agencies - Genie easily claims the title of one of the best agencies out there! From attending a viewing with Aleshah (who deserves a serious promotion!) to the onboarding and paperwork stage, receiving your keys is a smooth and quick process. And unlike other agencies who stop caring about you once the sale has been accomplished, Genie continues with their utmost quality service to their tenants!
Yoan, your kind words are greatly appreciated. Aleshah was over the moon with the comments so thank you for taking the time to share this.
5/5
GoogleTracy is awesome! She demonstrated protection for her business by inquiring as to why I was asking for confidential information and was extremely quick to provide the necessary information when confident she could. She’s also a very nice and friendly person! 🙂 …
Thank you for the feedback Robert, much appreciated!
5/5
GoogleGenie Rooms and Tracy who manages accounts and pays us landlords our rent. She is always on the ball, she sorts things out and calms my anger when the rent is late and tells it as it is . She is very helpful and a great conversationalist she understands what is going on and is always on the chase for the cash thankyou for all you do at Property Genie
Thank you Rob, we love working with you!
5/5
GoogleThe one tell of a great company is how they act when there is an issue, when all the people who work there are dedicated and nice. From the top with sue and dave with a special mention to colette all the way down genie home is filled with great people. This review is to really highlight the fantastic work tracy puts in month on month. Tracy is magnificent always kind and courteous and dedicated. Not only when things are going well, i do remember on the one occasion when there was an issue with rent. Tracy was relentless to keep the lines of communication open and letting me know what was happening i never had to make a phone call to enquire as she was always on the phone to me first and she was always true to her word. A true credit to genie homes and really upholds the rep of the company.
Thank you so much for taking the time to write such a nice review. We love working with you :)
1/5
GoogleAbsolute disgrace moved my son to a room in Oldbury HMO. Door combination lock faulty unable to lock room. Genie homes have been texted numerous times, called and video sent of the issue. No return call and still no attempt to fix. Nxt step will be withholding the rent until the door lock is fixed
Hi, Thank you for your review. Its difficult to ascertain which room or property this relates to as you have left such information out of the review. I think I know which property this relates to however and the contractor has attended and forwarded videos to myself which have been forwarded and acknowledged by your son. The videos show the digilock working fine, the door is secure after each entry and closure of the door. If the door is closed very lightly/ gently, the catch might not sit in the housing of the lock causing the door to bee free to open without the code being entered but this is an extreme circumstance and no repair or moderation is needed, it is incredibly easy to lock and unlock the digilock. Please remove the one star review as this is completely misleading, is user error, and certainly not a reflection of Genie Homes. Thanks
5/5
GoogleDan Marson and the team at Genie Homes are great. They have been managing my HMOs for years. They are very professional, responsive and manage tenant issues so that both the tenants and I am happy. They are quick with maintenance issues, sort out rent arrears in the unlikely event that they occur - they have good tennant communications so rent issues are rare and they can deal with them if/when they do. All of the team are very helpful and really are a safe pair of hands in property management. If you are new or experienced in managing HMOs, Dan and the team are great.
Thank you Karene, we really appreciate you! Thank you so much for taking the time to write this.
5/5
GoogleFor over 2 years that I spent at one the properties managed by them,I can only praise Genie Homes for their kindness and efficiency in every aspect of my contact with them. Everyone is cheerful whenever you need to get in contact with them and any problems are delt with promptly. First class company. M.J. Ivory
Thank you Michael, we really appreciate you taking the time to write this review. All the best.
5/5
GoogleColette at Genie Homes has been so helpful, knowledgeable and generally brilliant at problem solving in relation to property management. She is very professional and gets the job done efficiently but always with kindness.
Its our pleasure, we love managing your property for you. long may it continue.
5/5
GoogleVery helpful. Worked around my tricky schedule to help me view the property I wished to view urgently, and got my Paperwork and property secured the same day I viewed. Answered all questions urgently and helped me every second of the way till I collected the keys. Would definitely recommend genie homes and Aleshah to anyone looking into properties. ☺️
Thanks for the review Faye, much appreciated
5/5
GoogleI've worked with Genie homes for many years now. They are highly professional and on the ball as managing agents. Dan, Tracy and Collette are always available to assist with any questions and I would firmly recommend anyone to make contact and use their services.
Thank you Nick! Thanks for taking the time to review us. We love working with you
5/5
GoogleVery straightforward and professional service. No hidden fees, transparent with their communication. Had a brilliant rep show me around the property and was available to support me whenever it was needed. Was looked after by Aleshah, great help and a credit to the company.
Its great to hear you were satisfied with the service you received. Aleshah will be over the moon with your comments, I will ensure your review is shared with the team.
5/5
GoogleWonder staff all round. My special thank you to Emma and Julia who worked extremely hard to ensure that I possess my dream house. They went far and beyond. Thank you guys and looking forward to working with you again. Genie Homes is the best.
Thank you so much for taking the time to review! We really appreciate it. It's been great working with you, and hope to again soon.
1/5
GoogleExtremely terrible service. Their staff, Dan in particular, is extremely rude and inconsiderate. I have lived in the property for almost a year and it’s a new issue every week. No bins, no cleaning service, hot water was out for over a month. Takes them over 24 hours to recharge gas and in some cases electricity. The worst part is that they are absolutely unprofessional when handling complaints. In response to Genie homes’ comment; 1. Provide pictorial evidence of cleaning done in the house in the last 6 weeks. No cleaner has come by in at least 6 weeks. 2. Hot water issue was reported on the 3/12/2022 and till now 17/01/2023 we still don’t have hot water running on tap. 3. No recycle bin in the property for over 11 months. This has been reported numerously to no avail. DO BETTER.
Hi Yvonne, thank you for your review. I have looked into the points raised in your review and have to strongly disagree with most points. Cleaning is provided every two weeks at the property and Genie Homes have photographic reports to support this. Sometimes tenants expectations aren't met in regards to cleaning, however tenants also need to take a responsibility for the cleanliness of the property. Your heating and hot water has been reported previously however the outage has never been for a period of over a month as you have stated. Our response times are within 24 hours for emergencies (hot water/ heating outages). The household reported a heating issues within the property yesterday at 11am, everything was resolved by 11am this morning. Bins are provided by the local authority , you have 1 general waste bin and 1 recycling bin. You have reported the recycling bin is no present at the property and we have reported this to the relevant authority to handle.If you require any further clarity regarding your points raised please don't hesitate to contact us on 0121 2855105. Thank you.
5/5
GoogleGenie Homes is my letting partner for 4 years now. Wonderful group of professionals to work with. Amongst all, one person stand out for me and that is their Property Finance Manager Ms Tracy Martin. From the month she joined Genie Homes, the remittance was spot on. the Remittance Advice is easy and simple to follow, every unit itemised and I could reconcile the figures in minutes rather than spending hours. Why I think Tracy is a star and stand out for me is 1. She follows up with tenants who are late in paying the rent 2. Queries are answered promptly 3. If the query asked is relevant to her, Tracy will pass it on to the concerned team to reply. In a nutshell, she is a true professional in providing good service to property owners. I strongly recommend Genie Homes if you have property/ properties to let within their working area.
1/5
GoogleThese guys took over from a different letting agency 3 1/2 years into my tenancy, never had a problem with the previous agents but these guys are terrible and I'm likely to move earlier than I would've done as a result. 'Computer says no' attitude to everything, even when all that's needed is a screwdriver. If you've got any other options for a letting agent, then I would strongly recommend choosing them instead.
1/5
GoogleI would NOT recommend Genie Homes to anyone. If I could give it a 0/5 rating I would. My son lived at a property and described it to be a horrible experience. Despite him paying the rent on time every month, the agency repeatedly failed to provide basic services included in his tenancy agreement. The house was filled with mice, the agency REPEATEDLY failed to recharge gas for over 78 hours (meaning only cold water and no heating), no cleaning service, no recycling bin and the list goes on. Their staff is inconsiderate and never answer their office telephones. Their so-called “emergency maintenance team” takes ages to respond to emergencies. I am sure that they will respond by denying everything I just said (as they have with a few others) but I just want to warn other potential tenants to NOT sign with Genie Homes. I can attest to the other people who have given them bad reviews.
Hi Susan, thank you for taking the time to review on your sons behalf. We have many more good reviews than bad on here and we always do our best for tenants. Unfortunately, in property management, you cannot please 100 percent of people's expectations 100 percent of the time, no matter how hard the team tries. This is especially apparent in shared accomodation, where expectations are sometimes wildly out of sync with the reality of living as a group and taking joint responsibilty of the property including cleanliness of the communal areas. For example, a cleaner twice a month does not mean that you should not clean up after yourself on a daily basis. Without knowing who your son is we cannot look into this further. Please make sure your son sends us an email to admin@genie-homes.co.uk if he would like to solve anything related to your complaints. We deal directly with our tenants and not relatives of tenants, so he would need to communicate with us himself. We can assure you that office phones are answered promptly during opening hours. Every phonecall is tracked, so your suggestion that we do not answer the phone, or take a long time to answer, is false. I hope your son gets in touch soon and we can start looking for solutions.
5/5
GoogleI would just like to say how fantastic the service is that Genie Homes provide. Nothing was an issue for them and everything was taken care of in a timely manner. Also, I would like to say thank you to Colette for going above and beyond to ensure my issues were resolved. You and your team are really the best. I have not wrote a review like this before but I just had to take the time out to write this one. Thank you x
Shared, we are so pleased to read your comments. Colette will be thrilled that you have taken the time to write this. If there is anything more we can do to help, please just let us know.
4/5
GoogleExcellent service from the all the team at Genie Homes; from the letting team to the finance team and the management team. They have been managing my property since 2019. The letting team do an amazing job when it comes to tenant finding and ensuring prospective tenants are thoroughly vetted. Tracy, over and over again has patiently resolved any query that I have raised and has tirelessly chased late payments. Dan is very easy to relate with and have always responded to my emails promptly, providing professional advice on issues that have come up along the way.
Thank you Margaret, we really appreciate it!
5/5
GoogleFirst deal with Genie Homes and their sales team is extremely professional and efficient. They worked with us on several complications and made the deal happen for us. Extremely grateful for the amazing service we have received so far and now look forward to working with the Lettings team. I am sure they’ll be as efficient as the sales team 😊
Thank you so much Parabjeet for taking the time to write this review. We're loving working with you and we're looking forward to keeping it going with the lettings.
5/5
GoogleI’m happy with Genie Homes overall and Tracy Martin has always been helpful with my inquiries.
Thank you so much for the feedback Tolulope. We really appreciate it
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rednal has the most, with 240 reviews rated 3.9 out of 5, followed by Milton Keynes with 34.
The two Genie Homes offices, by town:
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