5/5
GoogleUsed Letting Genie for 18 months to inspect my home while I was working away. Great communication throughout and reporting. Would highly recommend.
Trusted Agent profile
Genie Homes reviews in Rednal and Milton Keynes
★★★★★
274 reviews across 2 offices and 1 platform
Genie Homes has two offices, in Rednal and Milton Keynes. Together they have 274 reviews on 1 platform, rated 4.0 out of 5 overall.
274
Reviews on Google
All 2 offices
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Our offices
Genie Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every Genie Homes office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMoving in with Genie homes was very swift . Each and everyone was very helpful . There’s one lady I couldn’t really catch her name but she was super helpful and welcoming. Thank you so much 😇 …
5/5
GoogleOur letting agent for over 5 years and on it is an understatement as they are thoroughly professional acting on the best interests of all parties.Would strongly recommend Letting Genie
1/5
GoogleI had a very poor experience with this company. The woman in the office, who said she was the manager, was extremely rude. They kept harassing me for documents, even though I had already lived at their previous location. After I finally provided all the required documents, I ended up moving out because the property simply wasn’t worth it. During my 7-month tenancy, there was a leak in my room caused by the upstairs toilet, and it was never fixed. On top of that, the electrical system was unreliable, the plug sockets would trip frequently. Overall, I would not recommend this place to anyone looking for a safe and comfortable living environment.
5/5
GoogleGenie homes.. well what can I say … They have been very professional from the very start of our purchase, from viewings right up to the purchase and now the management of our new property. Communication has been excellent, with both Julia and Tak, they’ve always got time for us and have been a great help throughout the whole process. I can’t wait for the next one !!
Agent replied · 16 April 2026
Thank you so much for the feedback John. We really appreciate it. Looking forward to the next one too!
5/5
GoogleRating only, no written review.
2/5
GoogleNot a company I really trust, promise the earth, then fail to deliver, do your due diligence , as they make you spend money getting your house all ready then Say they cannot find a provider to take on your property
5/5
GooglePrompts response and good communication
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you Abba, really appreciate it
1/5
GoogleWell where to start. Emma longstaff. There's a perso that doesn't tell the truth. After living in a house for 10 years run buy simco genie homes took over. First time I meet Emma her words was you got to move out. Where taking over and are giving the house over to the council for asylum seekers. And quote. WE CAN GET MOORE MONEY. . Then the Internet was turned off even thow its part ov our contract. Quote. WERE NOT PUTTING BACK ON AS YOUR ALL LEAVING. NOW. every week/month we got emails saying we haven't paid our rent even though I was always ten weeks in advance.. She would sent people round without informing us. At one stage she informed one resident she was sending a eviction squad round. Even though he was 2 weeks in advance. And to treat someone with disabilities and memory issues like a criminal is rong. I myself is still waiting for my deposit. Yet they refuse to return it. . I had help writing this due to disabilities There are more issues you should be aware off.. Stay clear they treat you like something you trod in. All facts emails voice recordings other to prove. As you can see there reporting this to Google. That's fine it seems they will do anything to avoid paying his deposit back . The owner never even returned his calls . Or e.mails sent on his behalf
Agent replied · 16 April 2026
This review has been reported to Google. The statements made by this individual are entirely fabricated and completely untrue.
5/5
GoogleGreat help from Genie. Really supportive.
Agent replied · 16 April 2026
Thank you Louise, much appreciated
1/5
GoogleBeen renting for years with Genie Homes. The phone lines are now all automated, can’t speak to a single person because they want you to do everything online, which is absurd! Avoid avoid avoid!! Money hungry company with very little sense of urgency with their tenants. Just ridiculous
5/5
GoogleGreat service. Made the letting of my apartment hassle free. Highly recommended!
1/5
GoogleSold my property twice over the last 6 months and both times failed to deliver. Lack of communication, weeks go by with no correspondence with solicitors, unknown for weeks if legals have even been instructed wasted months of my time and cost me £££ in selling costs and not even a sorry or apology for failing to sell not once but twice. Selling with Connels now so much more professional.you get what you pay for.
Agent replied · 16 April 2026
Hi Andrew, thank you for taking the time to review. It's a shame that you feel this way after such an effort to sell your property for you from our team. We managed to agree a premium price for your property first time around, with a cash buyer. Despite surveyors down-valuing the property, our buyer was willing to continue. You then self imposed, in our view, unreasonable timelines on the buyer when there were still questions of whether you could provide vacant possession. We would advise you not to do that in the future if you want to foster a good relationship with the other party. Without the brash negotiation on your side, we could have been looking at a very different outcome. Perhaps there's something to learn on both sides here. Nevertheless, we tried to sell it again for you. We understand that you may have felt as though we did not communicate well, but our logs show that everyone was updated as the sales progressed. We are clearly not a good fit for you and we would encourage any potential sellers to look at the 5 star reviews that we've had from our sales clients that point particularly to how well we communicated, even outside of normal working hours. We wish you all the best with Connells and hope you get the price that you are looking for in the end.
1/5
GoogleAbsolutely awful. Never deal with any issues, and there always seems to be a lot and whenever you call they hang up - then claim the call got cut. And their systems are always down every time you call.
Agent replied · 16 April 2026
Hi there, we deal with a wide variety of property related issues on a day to day basis. We're sorry you feel like you can't get through to us. We cannot locate your tenancy with us. Can you please email on propertymanagement@genie-homes.co.uk and we'll look into it.
5/5
GoogleShe treated me well and I’m happy with how she treated me
Agent replied · 16 April 2026
Thank you Enoch, we really appreciate it
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you Sunday, really appreciate it
1/5
GoogleI had a very disappointing experience with Genie Homes while looking for a room in Birmingham. The agent arrived around 20 minutes late, leaving me waiting outside in cold, rainy weather. The viewing felt rushed, the room shown wasn’t the one advertised, and the property didn’t appear well maintained. For my next viewing that day, I arrived on time but was told one minute before arrival that the property had already been taken. Due to the abrupt cancellation and poor weather, I had to book a cab back, which unfortunately ended in an accident. While that wasn’t the agent’s fault, it made an already frustrating experience even worse. After seeing similar reviews and horror stories from other tenants, it’s clear I dodged a bullet. Overall, the process felt unprofessional, and I didn’t proceed any further.
1/5
GoogleI rented a property through Genie. When I reported an issue with the garage door and requested a repair, they claimed the garage was not included, which contradicts the advertisement and the tenancy agreement. As a result, the garage has remained fully open for more than two months. Everyone, if you face any unfair treatment from your letting agent or landlord, don’t be afraid to make a complaint to the property redress scheme.
5/5
GoogleIt was a pleasure working with Julie. She is very professional and does what she say she will do, and provide an excellent service.
Agent replied · 28 December 2025
Thank you Paul, we really do appreciate you taking the time out to give us a great review. All the best!
1/5
GoogleReally poor service from the very first day. Was given a day to collect keys as planned, then turned up at my new shared property to find the painter there, so I couldn’t move in. He had no idea anyone was moving in as he was there decorating. I was temporarily moved into a spare room next door to my rental that was dirty, so you can imagine my first impression. After a couple of days (& without actually being told until I contacted the office) my room was ready. Freshly painted but dirty overall. I’m in my room a couple of days later, then the cleaner entered my room to say he was there to clean for the new tenant! I had to explain it was me, & I’d already cleaned the room from the previous tenant living there. Grim. No entry inventory logged having reported this multiple times. ( I wanted to ensure my deposit would be returned when I left, having an inventory done also kept things right for me.) I then discovered that there was no working heating in my room & the ensuite bathroom paint (which had just been ‘done’ all peeling off straight away due to the damp underneath.) I knew I’d made a big mistake taking this rental. Reported the issues through their maintenance procedure multiple times before the painting was addressed. After a month or so, I decided to end my tenancy early. I paid the £400 fee to end the tenancy early, on the basis that another tenant was found. (No actual paperwork regarding this was ever sent to me.) Luckily for me, this happened quickly, otherwise I’d still be liable for rent for the full 6 months agreed (which is fair enough I guess.) Still no heating by this point. I moved in at the end of August 2025, & when I moved out mid November 2025, it still had not been resolved. Multiple emails, messages & calls regarding my refunded rent due having paid Novembers rent in advance. Communication silence. Eventually, I received money in my bank. When I questioned the amount returned I was told by WhatsApp weeks later that I only got the refund back from when the new tenant moved in!! I emailed back with the terms of the rental agreement which do not stipulate this, only for my email to be ignored. This company completely ignore you I believe in the hope you give up contacting them. Terrible service from the very beginning. Thankfully I did get my deposit back, but I’m still chasing rent that I am due. Emails still being ignored. Really poor service & awful service. Anyone thinking about using this company, I strongly recommend not to.
5/5
GoogleJulia has worked so hard for us to get our property purchase over the line, i cannot thank her enough. She was available sometimes at ridiculous times of the evening which i would not expect from anyone, the biggest frustration for me with house moves is communication and i never felt left in the dark while working with genie homes and Julia. Thanks for a great service.
Agent replied · 28 December 2025
That does very much sound like our Julia! Thank you Tom for the great review. Much appreciated
5/5
GoogleOutstanding service from start to finish. Julia was absolutely fantastic throughout the entire process of selling our property, achieving what a high street agent couldn’t. She was professional, knowledgeable, and incredibly proactive, keeping us informed at every stage and always available to answer questions. Her attention to detail, clear communication, and genuine commitment made what could have been a stressful experience feel smooth and well managed. We truly felt supported and confident in her expertise and would not hesitate to recommend Julia to anyone looking to sell their property.
Agent replied · 28 December 2025
Thank you so much for the great review Sami! It really is very kind of you to take the time to do so.
5/5
GoogleMany thanks to Julia and the team at Genie Homes. This sale has been long and a bit tricky at times, but Julia has been there with us every step of the way. She's offered advice and also listened when I threw my rattle out of the pram …
Agent replied · 28 December 2025
Thank you so much for posting a great review Scott. We really do appreciate it and we hope you are well.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Genie Homes
Which Genie Homes office has the most reviews?
Rednal has the most, with 240 reviews rated 3.9 out of 5, followed by Milton Keynes with 34.
Where are the Genie Homes offices?
The two Genie Homes offices, by town:
- Milton Keynes: 314, Midsummer Boulevard, Milton Keynes, MK9 2UB
- Rednal: 1668, Bristol Road South, Rubery, Rednal, B45 9TY
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