Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleJohn Rees and Collete were so invested in supporting me with the exchange and completion. John went beyond the ask, even emailing stakeholders during his time off. There were a lot of hoops to jump for this particular purchase due to the lenders solicitors requirements but they went beyond to support me. I am really appreciative. These type of people are rare.
Read · 15 December 2024 · Genie Homes Rednal
Agent replied · 22 December 2024
Thank you so much for the review Uzo. That's very kind. It was lovely working with you to get it across the line.
★★★★★ 1/5
Googleabsolutely god awful, glad my partner and I got out of there when we did - left us months with no hot water, black mould, leaks from above that would drip on our heads, wouldn’t help other tenants with their water leaks and boiler issues either, and happily let several people live in the one person unit above us… stay away! don’t bother renting from them if you want good feedback, help, or any kind of humanity!
Lydia · 15 December 2024 · Genie Homes Rednal
★★★★★ 1/5
GoogleVery rude and unprofessional staff who need more training. Leakage and pest issues weren’t addressed, leaving tenants in the home to sort it out instead of Genie Homes. DO NOT RENT FROM THEM.
Tiffany · 2 December 2024 · Genie Homes Rednal
Agent replied · 11 June 2024
We have no records at all of a Tiffany Ross. We suggest that you contact us directly and let us know who you are in relation to Genie Homes and what issues you may have. Otherwise this is quite unproductive. Many thanks.
★★★★★ 5/5
GoogleExcellent service from friendly professionals. I had a pleasant time living in a HMO as a tenant for a year and had no issues. They are excellent at communicating with tenants and making sure everyone is happy
Jordan · 17 November 2024 · Genie Homes Rednal
★★★★★ 5/5
GoogleRating only, no written review.
Aswani · 13 November 2024 · Letting Genie
★★★★★ 1/5
GoogleRude. Was expecting to hear when I could pick up the keys and they forgot about me. When I messaged I had the following rude response.
"You have asked for a date to collect keys, which is my understanding that you have taken a room with us
None of our previous conversation states which room you have taken
Your contact number does not show on our system as a proposed tenant.
Unfortunately we have three agents at Genie homes so you could have taken the room with the other two agents, im just trying to help find out which property so we can arrange your keys". Unfortunately we deal with hundreds of applicants per day, so i apologise that i needed to clarify".
The snotty ending was terrible. It's there fault I'm not on the system yet somehow they expect me to provide them with all the information. Out of the 3 people that worked there could have said, oh yes I know him, my bad, I'll sort it.
Terrible ans unorganised.
Do not use!
Used another company that was brilliant.
R · 15 October 2024 · Genie Homes Rednal
★★★★★ 3/5
GoogleRating only, no written review.
Emily · 14 October 2024 · Letting Genie
★★★★★ 5/5
GoogleI have recently had the pleasure of dealing with Vik and Alison for a client of mine and I have to say I was very impressed with their, professionalism, service levels and communication throughout the transaction from start to finish - I deal with Estate Agents for a living and it was great to see customer centric service is still alive and - keep doing what you are doing Vik and Alison and thanks again !
Mark · 10 October 2024 · Letting Genie
★★★★★ 1/5
GoogleI lived in one of the properties that they had from other companies.
They send me emails long time ago, I didn’t see the emails, and then they threaten me to get me out of the house. And then when I wanted to move they didn’t give me references after 4 emails, no one answered and when I left the place they didn’t stop asking things from me like posting contracts when they said they will do everything so the papers get to me. I send them emails with the contract signed.I left the place and I left the country but they still terrorised me with lots of emails. They were the worst I ever had to deal with . The fact that they wanted me gone because I forgot to answer to emails and the revenge that came after… I lost a room because they didn’t give references to the landlord. They ignored it on purpose.
Anique · 10 October 2024 · Letting Genie
Agent replied · 21 June 2024
It is really disappointing that you have chosen to leave such a negative review particularly as you failed to understand the process that needed to be followed and the requirements to replace you on a joint tenancy with a new tenant. When you requested to be released from the joint tenancy at the beginning of Oct 23 you were asked about the existing tenants remaining and whether there would be a new tenant moving in as a replacement you only responded to say that the reference request we had received for you was for you and your cats and requesting that we complete it! Subsequently your co tenants also advised us of your intention to leave the property. We responded to advise them of the process and the requirements. We also responded to the reference. We didnt hear anything further from you or your co tenants for a further 2 months until you submitted another request to be released from the tenancy. We once again responded to you and your co tenants reminding you of our previous response with options and details of the requirements to complete the process. There was a further delay of another month before you and your co tenants acknowledged the requirements and we were able to start the process. Due to further misunderstandings regarding the process and the requirements it wasnt until the end of February 2024 when we were able to complete everything.
Am not sure why you are making allegations that we threatened to get you out of the property as you made the request to be released from the tenancy and leave the property and our emails were simply trying to establish what was going to happen with the tenancy and the tenants so again not sure why you have interpreted this as terrorising you! The contract that you refer to was the final document that we needed to be signed by all the existing tenants and the new tenant to complete the process. As you had moved back to your home country we needed your address so that the document could be signed by you and we needed the original signed copy to be returned but you only emailed a copy and when we requested the original it unfortunately appeared to upset you resulting in the negative review that you felt necessary to leave on this site.
Reviews are important to businesses as potential clients and customers rely on these as part of their decision making process so we are proud of our reputation with all our other reviews from landlords and tenants without exception being 5 star and we do hope that anybody reading your review and our response appreciates the efforts we go to in ensuring that we strive to maintain high standards of service to both landlords and tenants.
★★★★★ 1/5
GoogleThis is a bad experience i have had
Getting the property to be repaired is a nightmare
Asking to put you through to fixflo which hardly works
Be warned
Kibunja · 22 September 2024 · Genie Homes Rednal
★★★★★ 5/5
GoogleGreat service. My agent was Julia and I she helped me a lot even though I am a buyer.
Ireneusz · 18 August 2024 · Genie Homes Rednal
Agent replied · 23 August 2024
Thank you for the feedback Ireneusz. That is most generous of you.
★★★★★ 1/5
GoogleRating only, no written review.
K3krypt · 2 August 2024 · Genie Homes Rednal
★★★★★ 1/5
GoogleExtremely disappointing and deceiving. I travelled all the way from Manchester for a viewing in Birmingham and the house wasn’t the one they showed me on Rightmove. The person was really sweet and warm but it pissed me off that they cheated me like that, I would’ve appreciated if they would’ve let me know that it was taken when I messaged them all the details as soon as it came up. They even told me we’ll let you know when the viewing starts so you’ll be in queue. Horrible never going to Genie homes.
Ali · 24 July 2024 · Genie Homes Rednal
★★★★★ 1/5
GoogleI've rented from Genie Homes for just over a year and have recently moved out. My overall experience was dreadful, and I’ve never encountered such unprofessionalism in my life.
The communication with the agency was appalling. They usually don't reply to my emails, so unless you fancy a trip to their office (which will be a waste of time anyway, as I’ve discovered), don't bother. Phone calls also didn't help. Promises, updates, callbacks, you name it.
Perhaps they're good at advertising properties? Well, the property we just moved out of was advertised on Rightmove again. I checked, and the photos were of my former neighbour's flat, taken two years ago. Absolutely brilliant.
Speaking of accuracy. When we moved in, the EPC certificate they provided was like rating C. We move in, it's very cold, barely can heat the flat. Apparently they shared the EPC certificate of another flat, mine was E.
When we moved out, they tried to £350 out of my deposit for a second-hand sofa that had bonded leather peeling off. When I informed them about the DPS and that it’s second-hand, they said they "didn't know it was second-hand." Isn't it that their job to know?
Now, regarding how well they manage properties. When we moved in, the ceiling was leaking, causing damp and mould. You’d think that’s an urgent issue that would be fixed ASAP, especially with a newborn in the house.
I won't delve into the details of how many emails I wrote, how many (almost none) received a reply, and how many (almost none) callbacks and updates I received. Things only started to move a little bit after I reported them to PRS and received a letter from City Council. Well, overall, it took more than a year to fix the leak and re-paint the wall.
Vladislav · 24 July 2024 · Genie Homes Rednal
★★★★★ 1/5
GoogleRented a property in Dudley back in May 2023 till March 2024 and had the worst experience which caused me constant stress and anxiety about what I would be walking into when I left the property for the day. From day 1 I had constant mould growth that was reported time and time again as well as a constant leak in my main bedroom as well as in the bathroom from the extractor fan above the shower which was handled by shoddy maintenance men who spent more time on their phones than fixing the issues, even when they got new contractors in (who were appalled by the shoddy jobs done by the last set of contractors) they still failed to fix the issues which resulted in contestant leaks and damp and mould growth that Genie Homes would just tell me to treat with sprays even though the wooden skirting boards were rotten from the water damage and had to be changed. Shocked at how little communication the property manager who I could say was probably trying her best had with the landlords and how much chasing I had to do as the tenant. (I wish I could add videos)
Ashanti · 24 July 2024 · Genie Homes Rednal
★★★★★ 1/5
GoogleDon't rent from them. Terrible company. Terrible manager have no knowledge about customer services. They will leave you without heating for months and don't care. Terrible
Osama · 24 June 2024 · Genie Homes Rednal
Agent replied · 23 August 2024
Hi Osama, this is simply not true and not reflective of anything close to the service at Genie Homes. We don't have a record of your name on our system, so we cannot see which tenancy you are referring to, but we can categorically say that nobody is left without heating. We are a proactive agent. If a boiler breaks down, it is usually attended to within 24 hours. Sometimes boilers need further work/parts but that is just part of renting or owning a property. It happens. It would be good for us to know who you are and where this relates to, so please do email the property management team, who are brilliant. Many thanks.
★★★★★ 4/5
GoogleRating only, no written review.
Kenneth · 16 June 2024 · Letting Genie
★★★★★ 5/5
GoogleRating only, no written review.
Jan · 16 April 2024 · Letting Genie
★★★★★ 5/5
GoogleRating only, no written review.
Folarin · 16 April 2024 · Letting Genie
★★★★★ 5/5
GoogleI have been using Letting Genie to help me set up a new rental property on behalf of my father-in-law. They have been outstanding in their support and advice regarding every step of this process, I couldn't be more impressed with them. Incredibly professional but with a very noticeable personal manner. Thank you Vic and Alison.
Bridget · 16 April 2024 · Letting Genie
★★★★★ 5/5
GoogleRating only, no written review.
Oona · 12 April 2024 · Letting Genie
★★★★★ 5/5
GooglePlease am interested in the property as soon as possible
Rachel · 12 April 2024 · Letting Genie
★★★★★ 5/5
GoogleThank you to all the sales team for their help and support in managing the sale of our property - we really appreciate your expertise and for 'going the extra mile'
Thank you
Peter · 12 April 2024 · Genie Homes Rednal
Agent replied · 11 June 2024
Peter, the pleasure is all ours when it comes to managing your property. Your kind words are greatly appreciated. Thanks, Genie Homes Team
★★★★★ 5/5
GoogleI have just bought an investment property from Genie Homes. Julia Winman was always on top of things and made the process very easy. If there was ever an issue Julia sorted it straight away. Could not recommend Genie Homes more for buying or selling property.PositiveResponsiveness, Professionalism
Sasha · 12 April 2024 · Genie Homes Rednal
Agent replied · 11 June 2024
Thank you very much for the review. We really appreciate it!
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