5/5
GoogleSpoke to Tracy recently about renting a property. She was extremely helpful and accommodating. Nothing was too much trouble. Excellent service.
Agent replied · 11 June 2024
Thank you so much for the lovely review!
Trusted Agent profile
Genie Homes estate agents in Rednal and Milton Keynes
★★★★★
274 reviews across 2 offices and 1 platform
Genie Homes has two offices, in Rednal and Milton Keynes. Together they have 274 reviews on 1 platform, rated 4.0 out of 5 overall.
274
Reviews on Google
All 2 offices
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Our offices
Genie Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every Genie Homes office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service and amazing Staff. Sue runs a tight ship and only employs the best. Particular thanks to Aleshah who always goes above and beyond for us. Keep up the great work guys 👍🏻 …
5/5
GoogleA good professional customer service requires a person to listen to their clients needs and act on it Julia does all of this and the extra step ! Because of this Julia has gained my trust Massive big thumbs up Kind regards Stephen Boyce
5/5
GoogleWe (Dr Joseph and Mrs Irene Uhiara) have had great experience each time we have interacted with Tracy. Her services to us have been most satisfactory - always polite and ready to help.
Agent replied · 11 June 2024
Thank you Joseph. We love working with you
5/5
GoogleI am so pleased with how everything went with genie homes they successfully have rented out a flat to us. Very professional and happy with the outcome made it as simple as they could for us as it was our first time moving out and had many questions but overall highly recommended there service :)
5/5
GoogleFriendly staff, good communication and great customer's service. Julia is exceptional she goes above and beyond an absolute asset to Genie homes. Thank you Julia for all your help seeking out the perfect investment opportunities. ⭐️
5/5
GoogleExcellent customer service. My process of securing a property to rent was so seamless. I was delighted about the fact that same agent handled my entire application, I did not have to struggle with having to explain my application with different agents about same property. Lovely job Genie Homes.
5/5
GoogleEver since we started using Genie Homes the team has been very helpful by constantly keeping us updated and always being easy to contact if we ever needed them. Special mention to Georgia who has been fantastic at letting our rooms and great to work with in general due to the help she provides us
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you so much for the lovely review!
1/5
GoogleRating only, no written review.
4/5
GoogleGreat service an very helpful an understanding
Agent replied · 11 June 2024
Thank you so much for the lovely review!
1/5
GoogleI don’t need to say much, you can already see the reviews on Google. It says a lot about this organisation. If you currently rent with this agency, there is no point cleaning the house before you leave because they’d still take out of your deposit to clean despite all your efforts at making the house nice. Btw, there is at least three people in similar shoes. Oh, and maintenance? lol
Agent replied · 11 June 2024
It is the responsibility of the tenant to return the property in the same condition as they received it in, allowing for normal wear and tear. We use check in and check out photographic reports to justify any claims. Tenants may dispute any claims via the DPS which is an independent adjudicator, and the process of which is given to you at the start of your tenancy. There are no surprises in our processes. Before you leave you are also issued with a document explaining what has to be cleaned to meet the standard. Unfortunately, claims are not based on effort, it's either returned as per the inventory, or it's not. I hope that helps explain.
1/5
GoogleDon't ever use GENIE HOMES, they are extremely bad at every aspect possible. At the end of the tenancy, they will try to take your deposit away with extortionate fees. Run by bunch of unprofessional people.
Agent replied · 11 June 2024
Hi Crystal, I've looked into your file. We have the appropriate check in and check out reports to reinforce the claim made on your deposit. The deposit is held by the DPS, not Genie Homes. The DPS decides whether we have the appropriate evidence to justify the costs, not Genie Homes. If you think the costs are unjustified, then you are welcome to dispute the claim, via the DPS. You were given a list of things to do, to return the property in the condition that you received it in, prior to vacating. You also received the prescribed information for the DPS before to your tenancy began. If you read this, then you will be aware of how deposit disputes are carried out and resolved. I'd also like to add that we do not make any money from deposit disputes. The money goes to the landlord in order to pay for the works done by contractors, or in some cases, directly to the landlord to cover any rental arrears. So if it seems extortionate to you, then that is a wider issue in the economy. Tradesmen or any professional service are not cheap. We wish you all the best in the future.
5/5
GoogleI have dealt with this company for the first time and they have delivered a professional service from start to finish. They have successfully sold two of my properties both short term leaseholds at remarkable market price . These guys simple deliver.
1/5
GoogleSame as the other reviews on here, taking lots of information ,leaving you all weekend and then the property as gone. Personally I'd avoid the inconvenience and look elsewhere. Thankyou genie
1/5
GoogleI cannot even give these people one star....but I have to to be able to post a review.... They don't deserve anything... Definitely no stars. Treated me like I wasn't worth wiping off the bottom of their shoe. Dreadful property, that was not maintained and dangerous.
1/5
GoogleDo not rent this property - you will be cheated!!! - the room was to be ready for occupancy - the agency employee noted 3 weeks before the planned move-in what was necessary for repairs and renovation before the move-in. See further photos of how the agency prepared a room for a tenant in this building. (they are 3 weeks old and they know that I - the tenant asked if you would have time to prepare everything before I move in) - in the email about the faults - the agency informs about the need to use their system and register the problem there - after registering the problem - it was necessary to contact the agency to remind them that the fault was registered there and no one was doing anything about it. - after 2 weeks, the agency sent an employee to replace the leaking toilet hose, who did not replace it. Then the agency informed me that someone would come the following week - no one showed up for a month and then I moved out. - I rented a room for 6 months - before I moved in, I heard that the shared washing machine in the kitchen didn't work, but I shouldn't worry - there will be a new one before I move in. For 5 months, residents fought to replace the washing machine because it did not work. - the advertisement said that a cleaning company was hired to clean the common areas, and I saw the man who cleaned there twice during a period of 6 months. - I returned the room keys to the office on October 27, 2023, and on November 2, 2023, on the day the contract expired, I received an email asking when I would come to return the keys? The fact that there have been rats running under the building from the entrance side since the evening, The fact that you can't sleep in this building because of the noises from Golden Cross - JD Wetherspoon which is opposite The fact that at home you can hear every time you use the shower, toilet, etc I'll skip that IF YOU DON'T WANT TO HAVE PROBLEMS, BE SCAMMED OR IGNORED, THEN DO NOT RENT OR BUY ANY PROPERTY SERVICED BY Genie Homes of Birmingham. AND IF IT'S ABOUT THE BUILDING SHOWN IN THE PICTURE, DON'T BUY IT!!!!!! DON'T RENT ANYTHING!!!!!
1/5
GoogleHave tried to see a place they have been advertising since October and they make appointments with me only to cancel last minute as they can’t get access. They then became non-responsive until finally setting up a viewing again, only for them to cancel again. How do they even make money? They have responded below. Apparently the fault of the current tenant and my lack of flexibility. I am flexible, except when at work shockingly enough. Perhaps if you can never get access then don’t advertise. I have dealt with plenty of agents in my life and none as poor as you. I am sure you will probably blame the current tenant or myself for your lack of response to messages. Maybe time for a new career? Not going to argue with you, it just makes sense why most reviews you have received recently have been one star.
Agent replied · 11 June 2024
Hi James, Thanks for your review. We appreciate that this is frustrating. Unfortunately, when arranging access while a tenant still lives in a property, this is a regular occurrence. The occupying tenant can refuse access at any point (even right before the arranged viewings) and from your description of events it looks as though we have continued to persist for access. We deal with an extremely large amount of people wanting to view and access is not guaranteed until the previous tenant physically moves out. I'm sure you can appreciate that we would find this frustrating too, as in an ideal world, a quick tenant turnaround benefits our client. I would suggest that if you are looking for a property to rent at this time, that you try and be a little flexible yourself, try to work with agents even when disappointed as it's highly likely that they are also disappointed by having to cancel viewings. All the best in your search. EDIT: In response to your edit James. We advertise as soon as notice is given, that is an industry wide expectation and not something we will change. I've been informed that the viewings at the property in question took place yesterday but you were at work and could not attend. The property was taken by an attendee. That is not the fault of Genie Homes. Again, we wish you all the best.
1/5
GooglePlease don't bother - the number of enquiries I have sent and no one reply to me?! When I try to call them about a viewing they always shut me down by saying I need to send a request online. Please teach your staff customer service manners
1/5
GoogleGenie homes took over my prior agents management of the property in April 2023, at the time I raised issues with the double glazing and smoke alarms via their online maintenance portal. I called the office to chase in early June to be told that the "maintenance admin" was off sick, so could i give them a few days. No problem. Few weeks go by, no update - i called again and complained about lack of contact/resolution and it was arranged that a member of the team would come out and look at the issues for me. She did turn up, dropped in a carbon monoxide alarm, had a look around took some notes. Advised they'd be back in touch and would get the smoke alarm replaced ASAP and someone out to look at the windows. July 3rd, still no smoke alarm or contact about the double glazing, i switched to email asking what the issue was... July 20th chased again as no reply/call asked if they just sent me a smoke alarm i'll fit it myself, Branch manager got involved, said there has been a "miscommunication". July 29th Smoke alarm issue resolved on the maintenance portal, no smoke alarm still. Called to ask what was going on, given generic excuses. Advised would be sorted ASAP. August - electrician comes out to fit a smoke alarm, he was under the impression it was a hardwired unit. I explained the issue was a battery smoke alarm. He went away and bought a battery unit. Put 2 screws in the ceiling and he was away. My landlord probably got charged about £250 for that. Sept 5th - Double glazing issue resolved on maintenance portal, nobody has been out or called me. Emailed on 27th September to chase, got a reply that i'd be contacted to resolve. 10th October, still no contact. Overall, i'd say quite bad performance. I'm going to suggest to my landlord to drop the agency and we continue the tenancy outside of their "property management" as frankly, despite what they say - it's not a service they offer, they just charge for it.
5/5
GoogleIt is now just over a year since I started using Letting Genie for the management of my rental property. I have been letting my bungalow for five years and switched to Letting Genie when my original agent retired. Since the switch, Mr & Mrs Daws (Vik & Alison) have been nothing but helpful and have demonstrated a complete understanding of my needs. I am using them for a full management service, which makes my life so simple, especially as I am a remote landlord. I have no hesitation in recommending Letting Genie to any landlord in need of a 5-Star service.
5/5
GoogleLetting Genie was the estate agent that looked after us. Was very flexible and helpful. We have rented a house in Giffard Park trough them. Very pleased with the quality of the house, the service provided and also the wonderful landlords. If I would need in the future assistance I will definitely not hesitate to contact them. If you are a landlord or a tenant, contact them with the peace of mind of a great customer service.
5/5
GoogleLetting Genie took over the management over the place we are renting a little bit over a year ago. We are extremely happy with the way they are running things, whenever we report any issues, we are being typically contacted back within couple of hours, and usually everything is dealt with quite promptly. I can imagine all other services are being run the same way. Best property management agency I have dealt with so far. Many thanks Alison :)
5/5
GoogleLetting Genie has managed a property for us for the last few years. They have given us excellent service, securing new tenants with minimum delay and managing the property extremely efficiently. We would highly recommend their services.
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Questions about Genie Homes
Which Genie Homes office has the most reviews?
Rednal has the most, with 240 reviews rated 3.9 out of 5, followed by Milton Keynes with 34.
Where are the Genie Homes offices?
The two Genie Homes offices, by town:
- Milton Keynes: 314, Midsummer Boulevard, Milton Keynes, MK9 2UB
- Rednal: 1668, Bristol Road South, Rubery, Rednal, B45 9TY
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