Genie Homes reviews in Rednal and Milton Keynes

★★★★★ 1/5

Google

I STRONGLY urge landlords and tenants to avoid Genie rooms at all cost! As someone who works for a property investment company. 1. As a landlord, they have disclosed your private information (financial situation) to the tenant(me).This information should always remain confidential and should not be know by the tenants. 2. As tenants, the service you will receive is terrible to say the least. I have had a number of issues with Genie rooms and have only been with the agency for 2 months. Firstly, I had a viewing for a lovely refurbished HMO. At the viewing I was told all the property would have things such as a cleaner, tumble dryer, basic kitchen utilities. And everything seemed promising and the house was amazing. So I went ahead, when I moved in I contacted the agency just to confirm the time when I was then told i would not be able to use my en suite bathroom and i would have to use the shared bathroom, this was not a issue but there was lack of communication by not being informed beforehand of the situation but only being informed when i called 2 hours prior to confirm the time i would meet the agent at the property. Any ways, the room wasn't locked and my room was used. It was clear by the stains of makeup on the wall and the toilet. I let this go and didn't challenge it, then after walking around the house noticed there was no tumble dryer or kitchen utilities and spoke to the tenants to had been there and they mentioned that the the cleaner had not been appointed. I contact the agency regarding this and received a response from the Property Manager and assistant to say all of the things mentioned in the viewing (tumble dryer, kitchen utilities) hadn't materailised because the landlord was "strapped,short of cash" this was a very unprofessional for the landlord to disclose such information to a tenant. Eventually after constantly chasing up the agency for a month and back and forth we then received all the items. Recently, I was in a room when the window was left open in the room directly above my room which caused the water to go into my room the water came from where the fire alarm was. The water continued to come through my lights and smoke alarm for a while until it all burst and electric sparks while I was in the room and the floor was wet. there is not out of hours emergency. To summarise this issue was not dealt with fairly, the agency refused to take accountability or charge the tenant for the damaged laptop. They refused to charge the tenant for the damage or repair as they could not prove if he did it intentionally as a result being left with a bill to fix my laptop myself. It has been 6 days since the incident but 3 working days since my fire alarm, the cables are out and clearly not connect to the fire alarm and the alarm just falls off when you move it around. By Sunday the water had dried up giving them enough time to install a fire alarm on Monday 12 August however it is now Wednesday 14th, the 3rd working day still no word from the agency of when this will be fixed or reinstalled, hence shedding light on this in this review. This has clearly not be reinstalled or fixed. Unfortunately, I can not insert videos onto this review to prove this. To add, was re-installed and after the damage and the Property Manager insists and claims my room is safe and there is not point of dwelling on what ifs because I was not electrocuted or harmed by the sparks. In light of what I has happened during the past 2 months I have been with them they still refuse to give back my deposit and allow me to move out the property. If you wish to find out more please do hesitate to find me via Facebook and I can provide you with more information as well and videos and photos. I also find it very coincidental after post a harsh but honest review, a number of good views after leaving my review. As a person who works for a property investment company I am almost certain that this HMO could not have been licensed.. Currently looking into this further.

Natasha · 12 June 2020 · Genie Homes Rednal

★★★★★ 1/5

Google

I applied to move into a property and put a holding fee down . Sadly the day after I lost my job . So I called genie rooms up and said I’m no longer going fourth with the application and I was promised a refund of the holding fee . a week later I had not heard from anyone so I got in touch and asked what was going on with it . They sent some emails about to ask why I have not received my refund . And was told that day that the following Monday someone will be looking into this . and now I am here a week or so after and still haven’t heard from anyone I’ve called the land lady and I can never get through I have messaged her that has not been opened and I have tried emailing and also calling the company themself and I can not get through to them . Despite them not being able to get in touch with me to talk about my refund I just got a call from someone from the company Who was mistaken into thinking I have moved into the property asking if I could let a fellow house mate in as they are locked out . I think it is highly unprofessional that they can ignore me about a refund because they have to give out money but can call me to ask me to let a fellow tenant in EVEN THOUGH I DO NOT LIVE THERE .

Angel · 12 June 2020 · Genie Homes Rednal

★★★★★ 5/5

Google

Genie Rooms were brilliant helping me find somewhere to live which suited my needs - access to motorways but a nice quiet location. I've moved in now and the whole process was so easy, the house is great and I have to say a big thank you to you all.

Ann · 12 June 2020 · Genie Homes Rednal

★★★★★ 5/5

Google

Very helpful and nice staff. I couldn't join a viewing, so lady recorded for me whole property and helped me to complete all important documents. I felt like I bothered agency with constant calls, but lady was so nice every time I spoke to her :))

Żaneta · 12 June 2020 · Genie Homes Rednal

★★★★★ 5/5

Google

I'm a landlord and have been using genie rooms for nearly a year now. I have found them to be really responsive - reporting any issues with houses immediately so that we can sort it out. I always manage to get hold of them on the phone, and everyone I have spoken to has endeavoured to help in any way they can. Thank you to the team at Genie!

Tinson · 12 June 2020 · Genie Homes Rednal

★★★★★ 1/5

Google

Personally they don’t even deserve 1 star. They are terrible, the only positive experience I had with them was communicating with Aleshah and Tegan. Other than that, it was a horrible experience. Within 3 months the dryer broke down twice. The first time it was fixed but then a week or two after it broke down again and up until I left the property this week, the dryer had not been fixed even though all tenants had reported the dryer broke. Due to this I had to hang my clean clothes on radiators after being washed (as couldn’t hand outside due to weather being bad) but when they were conducting viewings, they would remove my clothes from the radiator and stuff it in the cupboard with the electric meter in. I lost my job in mid September and let them know as soon as it happened but they never got back in touch until it was time for rent to be due. In the space of 3 days I had received an eviction notice. My advice is to NEVER go with genie rooms. They are horrible. The women Collette is also very rude and patronising. DO NOT USE GENIE ROOMS!

Alexsis · 12 June 2020 · Genie Homes Rednal

★★★★★ 4/5

Google

First and Foremost, most of my viewings have been with Genie Rooms and I have liked most of their styles as they suit mine. I moved into one of the rooms in Dudley in June last year till a couple of weeks ago. Its been amazing!! My room was clean, quiet, and very warm (Just how I like it). The heating works perfectly, the hot water/shower system is perfect too as everyone can have a shower at the same time and it will not affect your shower! Teagan and Colette do try their very best to communicate as quickly as possible and try to keep everyone happy which is a very hard task. So well done you both! The gentleman who checked me out the day I was leaving was very lovely and very respectful too. The only thing I didn't like was the repairs who come out when you have a complaint, as I logged an issue; the gentleman came out but left a whole in the wall which never got fixed. Eventho, I did request it to be fixed, He never came back and gave a flimsy excuse as to why he didn't complete the job. So I didn't like that and my other issue that was logged was also only looked at but never got fixed (Water stains from the rain on the ceiling) which also never got fixed. Apart from that, I was happy there. Met lovely housemates! But the distance from work to home made me move closer to Birmingham. But otherwise, I more likely would have stayed there longer!! :) Thank you Genie Rooms for having me! :)

Ms · 12 June 2020 · Genie Homes Rednal

★★★★★ 5/5

Google

These guys were really helpful to me even in unexpected circumstances. Due to personal reasons I had to cancel my tenancy that I had paid in advance and without further a due the team was very prompt on responding to my request and refunding the money within 4 days. John, Teagan & Alisha were extremely kind and helpful during the process, I would highly recommend this letting agency.

Elroy · 12 June 2020 · Genie Homes Rednal

★★★★★ 4/5

Google

I moved into one of their Dudley properties in June 2019 and was gutted to leave because of the pandemic and being furloughed. Genie Homes have been excellent and highly professional to me and I had no issues with my room at all. Communication has been great for me when I lived in the property and I am overall very happy with my experience. The only issue I had was before moving in, as the communication was not great at that time and I didn’t get any notification that I was confirmed to move in, so I had a lot of uncertainty as it was my first time moving out of home as a professional. However, whenever my house and the other tenants were in bad situations, Colette and Teagan were very quick and professional to sort them, so I cannot thank both of them enough. The moving out process and deposit return has been very good as well especially during these difficult times, so I just want to a say a massive thank you to the team and stay safe. Lee

Lee · 12 June 2020 · Genie Homes Rednal

★★★★★ 1/5

Google

I have been their tenant for 1 year and a half. Beware! They will try to squeeze the last drop out of your deposit, regardless of how unfair it is. I would give it less than 1/5 if possible. "With all due respect, there is no way my partner or I are paying for these "issues". First of all, my partner and I have spent an entire day cleaning everything thoroughly, not only the shower screen, as mentioned here, but even behind all the pieces of furniture, where plenty of mouse faeces were (as you did not take care of the pest issue as discussed more than once!)... Second, the torn vinyl was brought to your knowledge as soon as the maintenance guy tore it. This was mentioned in an e-mail as well, even with an attached photo as soon as the guy tore it! You never bothered much with confirming the receipt of e-mails. Even after we gave notice, it took you quite a long time to reply, remember? Thirdly, the cheap toilet seat was moving all over the place ever since we moved in, we thought it's like that by design...I did not steal it, it is still there, I even disinfected it with bleach...the seat itself is not broken, and if the screws are loose, it goes under fair wear and tear. Did you charge the previous tenant for it too? Even if you want to buy a new toilet seat, it is 8 pounds, not 50! This is outrageous! No, I do not agree with anything you wrote as it is a rip-off. I don't have enough words to express how angry I am with all these "made up" expenses. I have treated you with nothing but respect, paid deposit and rent in advance before moving in, then paid the rent on time for over a year, gave notice as specified in the contract, cleaned everything as you asked for (even though you were too busy to check the inventory at the scheduled time! and inventory is supposed to be done with the tenants present, it is only fair)...and now you are coming up with all this?? This is 100% not fair. I suggest you reevaluate and reconsider. Don't provoke me. If you carry on with these made up expenses, I will do my best to give you nothing but good advertisement all around. My money does not grow on trees, I work quite hard for it and it bothers me when people are taking me for a fool."

Cristina · 13 June 2018 · Genie Homes Rednal