5/5
Been working with Genie Homes for 2 years now and excellent service all round!!PositiveQuality, Professionalism, Value
Agent replied · 11 June 2024
Thanks Chris, we appreciate you taking the time to review.
Trusted Agent profile
★★★★★
274 reviews across 2 offices and 1 platform
Genie Homes has two offices, in Rednal and Milton Keynes. Together they have 274 reviews on 1 platform, rated 4.0 out of 5 overall.
274
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All 2 offices
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Genie Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Been working with Genie Homes for 2 years now and excellent service all round!!PositiveQuality, Professionalism, Value
Thanks Chris, we appreciate you taking the time to review.
5/5
Been using Genie Homes for over two years now and always had a top service. Wouldn’t go anywhere else 5/5!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Daniel! Really appreciate you taking the time to review.
5/5
Sue simms is wealth of information and certainly a go to person in this industry...I would certainly recommend her for business and advice. Thank you .Once again..PositiveProfessionalism
Thanks Kenneth! Much appreciated
5/5
It was a pleasure working with GenieNG. Sue was patient and always available to assist. I highly recommend them to any investor.PositiveResponsiveness, Professionalism
Thanks for the review Ani, much appreciated
5/5
Sue is a woman of substance and high moral character. She helped me with a property problem that had no financial value to her. She gave me her time, her knowledge and her care for no other reason than to help.
Thanks Samantha, much appreciated
5/5
Sue came out to view a property on a Saturday afternoon, and she’s very courteous, insightful and professional. The biggest highlight is Sue’s communication as she’s very prompt with her responses and calls.PositiveResponsiveness, Professionalism
Thank you very much for the review. We really appreciate it!
5/5
Would thoroughly recommend Sue and her service .Generous and extremely helpful offering excellent specialist advice regards specialist social housing leasing options . I asked for a bit of advice on a community forum and Sue was fabulous and guided me in the right directionPositiveResponsiveness, Quality, Professionalism
Thank you Louise. We really appreciate you taking the time.
5/5
Sue has provided invaluable advice surrounding a potential deal/ let I have. Sue is very responsive and tells it how it is and I hope to be working with her more going forward.PositiveResponsiveness, Professionalism
Thanks for taking the time Colin!
1/5
Rip off they charged me 65 pounds viewing fees, and later on they informed me that my application wasn't successful . Worse than this they forced me to put 5 stars and nice feedback to get my money back. I nearly begged them on the phone to give my money back and they just ignored me, until i shared that stories online. NEVER AGAIN
Hi Nizar, we believe this review dates back to November 2019. You put down a holding deposit for a property with us. Unfortunately you failed your application and failed to pass over relevant information, under the tenant fee act you were not entitled to a refund in this case. It's a shame that you feel the need to write this review as, at the time, we decided to release the holding deposit back to you as a gesture of goodwill. We have a duty of care to carry out thorough referencing and checks before moving a tenant into a property of ours, something which we pride ourselves in. Whether deliberate or not, we would suggest that you are careful that you give correct information in the future when renting. All the best.
3/5
I lived here from August 2019 while working at a nearby hospital - I stayed for 6 months. I lived in a property on George Rd, Erdington Pros: the house is aesthetically pleasing and was brand new. Very modern kitchen - even though quite small. Had a garden and at the time it wasn’t maintained but it was winter so no big deal. Teagan is amazing and so helpful, goes out of her way to help - got my deposit back very fast. Cons: we had a MASSIVE mouse issue. This started I think October time, my heart dropped because I thought this place was perfect. The issue was bad and maintenance came several times but even until the point that I had moved out, it was still an issue. They laid traps and sticky pads down. A massive hole was found behind my radiator where a mouse legged it behind so it was stuffed up. The mice came though a hole in the bathroom and under the door - despite having the brush strip thing (my floor was uneven so there was a dip at the entrance). Another con, minimal power outlets in the kitchen so all appliances in one corner Another con - dodgy corner shop next door and I nearly got mugged at 8pm. I made sure to go during broad daylight. Another con - mine and 6 other cars on the adjacent road had our wing mirrors knocked off. We mostly all went to the same garage - what good business for them, and what a coincidence Another con - parking was a little difficult. Sometimes I park in front of the house if there is space or in a nearby road Lastly - I always avoided speaking to Collette because she is so condescending and rude for no reason. Just because I’m 40 years younger than you doesn’t give you the right to speak to me like your child. Overall I would stay here again if the mice wasn’t an issue and Teagan dealt with all my issues! :)
5/5
Sue Sims is absolutely amazing entrepreneur, truly kind, abundance of knowledge in real estate!! Extremely helpful offering specialist advice regarding social housing. Compliance with regulations is so important for the landlord where I have learnt from her videos. She is a person I admire, Thank you Sue Sims.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for the review. We really appreciate it!
5/5
Sue is helping me through the process of acquiring and then facilitating the management of a property in order to receive an excellent return using her specialist knowledge of the Social Housing sector. Great service from Genie Homes.PositiveQuality, Professionalism
Thanks James, much appreciated
5/5
Dealt with Genie rooms for a couple of years now and has been one of the best business relationships I have ever had. They are professional fun to deal with and have helped my property business grow in all the right ways. If you want the best these are the people to talk tooPositiveResponsiveness, Quality, Professionalism, Value
Thank you Steve! Much appreciated. The feeling is mutual.
5/5
Sue Sims and her team are excellent. Compliance with regulations is so important for the landlord and the tenant, Landlords can be assured they will be compliant and updated as things change so they can implement change immediately. Tenants are safer because compliant properties are generally well managed and invested in, therefore, it follows under good management and compliance that the tenants will be safe, (subject to the tenant reporting any issues promptly). This is an excellent provider of safe homes. Most properties are taken on and renovated to a great standard before occupation, in order to give the best results for the Tenant, the Landlord and the Managers at Genie Homes. They are setting a new standard for both private landlords and tenants across the West Midlands, Black COuntry and surrounds. No matter what, if Genie Homes can't help you make it better, they have someone 11 digits away (Mobile Phone Number) who can. It is always a pleasure to be able to assist Sue Sims whenever her landlords and tenants need assistance or clarification.PositiveResponsiveness, Professionalism
That's such a nice review thanks Desmond. Really appreciate you taking the time.
5/5
I have experienced nothing but good old fashioned hard work, honesty, good strong ethics and politeness from Sue Simms and her team at Genie Homes. Nothing was too much. Being able to contact them with questions and given support and guidance was extremely reassuring to me being a first time landlord. I will definitely use them again and can fully recommend the team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
My experience with Sue and the team has been excellent from start to finish. They sourced me an excellent property, helped me with the refurb process and found me a tenant who I am very happy with. Every time I call to deal with one of the team they are helpful and professional and deal with any query quickly and efficiently. An excellent service. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
1/5
I've paid holding deposit was told that I could receive my deposit back , then after conversation with 3 different individuals was told that they use my deposit to do credit check with my money and that wasn't stated.. they said if the application was unsuccessful or you pull out with 14 days then you're entitled to your deposit.. but they're all taking up for each other so I've made a report to the property ambudsman.. genie lettings and their employers are not professionals and cheating people.. if they say that application can't go through why is it an issue to get my money back...not even worth 1 starNegativeProfessionalism
Thank you for your feedback Elizabeth. The reason for the application failing and the retention of the holding deposit has been made very clear as we have exhausted all avenues to find a way forward and allow the tenancy to commence. You were advised of the issue that we had discovered during you application (we will not say what this is on a public forum) and because of this information coming to light there were limited further options. We gave you those options and it turned out that they were not viable. We are absolutely entitled to withhold the holding deposit in this particular case and the situations where this may occur are detailed in your initial application email. If you would like to discuss this further then please contact myself on 0121 285 5105 or alternatively see the guidance on the below webpage. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/819635/TFA_Tenant_Guidance_190722.pdf
5/5
Always responsive. I've lived in a few different shared houses and Genie Homes are the only ones that have been bothered about sorting issues. Nice houses, nice staff.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Keisha. The feedback is much appreciated. Appreciate you taking the time to review
1/5
Rating only, no written review.
5/5
Rating only, no written review.
1/5
Really unhelpful. Very curt when speaking to customers too...
5/5
I had a lovely experience, all the staff were lovely to speak to. Would deffo recommend
5/5
Julia was really welcoming and friendly. Was met with a professional standard of service and the quality of the home was as good as.
5/5
I’m moving down to Birmingham from up north and I’ve had aleshah helping me from day 1, really helpful and has made this whole transition seem so easy.
Thanks Olivia, we hope you enjoy your new place! Many thanks, John
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Rednal has the most, with 240 reviews rated 3.9 out of 5, followed by Milton Keynes with 34.
The two Genie Homes offices, by town:
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