Genie Homes Rednal reviews

★★★★★ 1/5

Google

Well where to start. Emma longstaff. There's a perso that doesn't tell the truth. After living in a house for 10 years run buy simco genie homes took over. First time I meet Emma her words was you got to move out. Where taking over and are giving the house over to the council for asylum seekers. And quote. WE CAN GET MOORE MONEY. . Then the Internet was turned off even thow its part ov our contract. Quote. WERE NOT PUTTING BACK ON AS YOUR ALL LEAVING. NOW. every week/month we got emails saying we haven't paid our rent even though I was always ten weeks in advance.. She would sent people round without informing us. At one stage she informed one resident she was sending a eviction squad round. Even though he was 2 weeks in advance. And to treat someone with disabilities and memory issues like a criminal is rong. I myself is still waiting for my deposit. Yet they refuse to return it. . I had help writing this due to disabilities There are more issues you should be aware off.. Stay clear they treat you like something you trod in. All facts emails voice recordings other to prove. As you can see there reporting this to Google. That's fine it seems they will do anything to avoid paying his deposit back . The owner never even returned his calls . Or e.mails sent on his behalf

Palm · 16 March 2026

★★★★★ 5/5

Google

Outstanding service from start to finish. Julia was absolutely fantastic throughout the entire process of selling our property, achieving what a high street agent couldn’t. She was professional, knowledgeable, and incredibly proactive, keeping us informed at every stage and always available to answer questions. Her attention to detail, clear communication, and genuine commitment made what could have been a stressful experience feel smooth and well managed. We truly felt supported and confident in her expertise and would not hesitate to recommend Julia to anyone looking to sell their property.

Sami · 21 December 2025

★★★★★ 5/5

Google

Many thanks to Julia and the team at Genie Homes. This sale has been long and a bit tricky at times, but Julia has been there with us every step of the way. She's offered advice and also listened when I threw my rattle out of the pram …

Scott · 16 December 2025

★★★★★ 1/5

Google

Sold my property twice over the last 6 months and both times failed to deliver. Lack of communication, weeks go by with no correspondence with solicitors, unknown for weeks if legals have even been instructed wasted months of my time and cost me £££ in selling costs and not even a sorry or apology for failing to sell not once but twice. Selling with Connels now so much more professional.you get what you pay for.

Andrew · 16 February 2026

★★★★★ 5/5

Google

Genie homes.. well what can I say … They have been very professional from the very start of our purchase, from viewings right up to the purchase and now the management of our new property. Communication has been excellent, with both Julia and Tak, they’ve always got time for us and have been a great help throughout the whole process. I can’t wait for the next one !!

John · 19 March 2026

★★★★★ 5/5

Google

John Rees and Collete were so invested in supporting me with the exchange and completion. John went beyond the ask, even emailing stakeholders during his time off. There were a lot of hoops to jump for this particular purchase due to the lenders solicitors requirements but they went beyond to support me. I am really appreciative. These type of people are rare.

Read · 15 December 2024

★★★★★ 1/5

Google

If I could give Genie Home a zero-star rating, I would. My experience with this agency has been nothing short of a nightmare. From the moment I signed the lease, it became evident that their staff lacked even the most basic understanding of customer service. Their employees' attitude is beyond appalling - rude, unhelpful, and downright disrespectful. It seems like they take pleasure in treating tenants like an inconvenience rather than valued clients. Throughout my tenancy, I faced numerous issues with the property, ranging from maintenance problems to security concerns. Despite reporting these problems promptly, Genie Home displayed a complete lack of responsibility and accountability. They never bothered to address any of the issues, leaving me to suffer in a subpar living environment. But their incompetence doesn't stop there. When I contacted them to follow up on my complaints, I was met with a wall of silence. My emails and calls were ignored, and it was like talking to a brick wall. It's abundantly clear that once they have your money, they couldn't care less about providing any form of service. And the cherry on top? After I moved out and returned the property in good condition, I'm still fighting to get my deposit back. Their lack of response is beyond infuriating and shows how little they value their legal obligations to tenants. Save yourself the stress and headache - steer clear of Genie Home. This company is a disgrace to the rental industry, and their disregard for tenants' well-being and rights is nothing short of despicable. If you're looking for a rental agency that actually cares about its customers and upholds professional standards, I strongly advise you to look elsewhere. Don't let their flashy website fool you - Genie Home is a perfect example of style over substance, and they will only bring you disappointment and frustration. In summary, I urge you to avoid Genie Home at all costs. They are totally rubbish an unprofessional, unresponsive, and unreliable agency that will do nothing but ruin your renting experience.

Lu · 16 August 2023

★★★★★ 5/5

Google

The one tell of a great company is how they act when there is an issue, when all the people who work there are dedicated and nice. From the top with sue and dave with a special mention to colette all the way down genie home is filled with great people. This review is to really highlight the fantastic work tracy puts in month on month. Tracy is magnificent always kind and courteous and dedicated. Not only when things are going well, i do remember on the one occasion when there was an issue with rent. Tracy was relentless to keep the lines of communication open and letting me know what was happening i never had to make a phone call to enquire as she was always on the phone to me first and she was always true to her word. A true credit to genie homes and really upholds the rep of the company.

Chukwuemeka · 12 June 2023

★★★★★ 5/5

Google

Dan Marson and the team at Genie Homes are great. They have been managing my HMOs for years. They are very professional, responsive and manage tenant issues so that both the tenants and I am happy. They are quick with maintenance issues, sort out rent arrears in the unlikely event that they occur - they have good tennant communications so rent issues are rare and they can deal with them if/when they do. All of the team are very helpful and really are a safe pair of hands in property management. If you are new or experienced in managing HMOs, Dan and the team are great.

Karene · 12 June 2023

★★★★★ 4/5

Google

Excellent service from the all the team at Genie Homes; from the letting team to the finance team and the management team. They have been managing my property since 2019. The letting team do an amazing job when it comes to tenant finding and ensuring prospective tenants are thoroughly vetted. Tracy, over and over again has patiently resolved any query that I have raised and has tirelessly chased late payments. Dan is very easy to relate with and have always responded to my emails promptly, providing professional advice on issues that have come up along the way.

Margaret · 12 June 2023

★★★★★ 5/5

Google

I would just like to say how fantastic the service is that Genie Homes provide. Nothing was an issue for them and everything was taken care of in a timely manner. Also, I would like to say thank you to Colette for going above and beyond to ensure my issues were resolved. You and your team are really the best. I have not wrote a review like this before but I just had to take the time out to write this one. Thank you x

Shardel · 12 June 2023

★★★★★ 5/5

Google

Julia has worked so hard for us to get our property purchase over the line, i cannot thank her enough. She was available sometimes at ridiculous times of the evening which i would not expect from anyone, the biggest frustration for me with house moves is communication and i never felt left in the dark while working with genie homes and Julia. Thanks for a great service.

Tom · 21 December 2025

★★★★★ 1/5

Google

I had a very poor experience with this company. The woman in the office, who said she was the manager, was extremely rude. They kept harassing me for documents, even though I had already lived at their previous location. After I finally provided all the required documents, I ended up moving out because the property simply wasn’t worth it. During my 7-month tenancy, there was a leak in my room caused by the upstairs toilet, and it was never fixed. On top of that, the electrical system was unreliable, the plug sockets would trip frequently. Overall, I would not recommend this place to anyone looking for a safe and comfortable living environment.

Mansi · 19 March 2026

★★★★★ 1/5

Google

I had a very disappointing experience with Genie Homes while looking for a room in Birmingham. The agent arrived around 20 minutes late, leaving me waiting outside in cold, rainy weather. The viewing felt rushed, the room shown wasn’t the one advertised, and the property didn’t appear well maintained. For my next viewing that day, I arrived on time but was told one minute before arrival that the property had already been taken. Due to the abrupt cancellation and poor weather, I had to book a cab back, which unfortunately ended in an accident. While that wasn’t the agent’s fault, it made an already frustrating experience even worse. After seeing similar reviews and horror stories from other tenants, it’s clear I dodged a bullet. Overall, the process felt unprofessional, and I didn’t proceed any further.

Unknownuser · 16 January 2026

★★★★★ 5/5

Google

Sue Sims and her team are excellent. Compliance with regulations is so important for the landlord and the tenant, Landlords can be assured they will be compliant and updated as things change so they can implement change immediately. Tenants are safer because compliant properties are generally well managed and invested in, therefore, it follows under good management and compliance that the tenants will be safe, (subject to the tenant reporting any issues promptly). This is an excellent provider of safe homes. Most properties are taken on and renovated to a great standard before occupation, in order to give the best results for the Tenant, the Landlord and the Managers at Genie Homes. They are setting a new standard for both private landlords and tenants across the West Midlands, Black COuntry and surrounds. No matter what, if Genie Homes can't help you make it better, they have someone 11 digits away (Mobile Phone Number) who can. It is always a pleasure to be able to assist Sue Sims whenever her landlords and tenants need assistance or clarification.PositiveResponsiveness, Professionalism

Desmond · 12 June 2021

★★★★★ 1/5

Google

Really poor service from the very first day. Was given a day to collect keys as planned, then turned up at my new shared property to find the painter there, so I couldn’t move in. He had no idea anyone was moving in as he was there decorating. I was temporarily moved into a spare room next door to my rental that was dirty, so you can imagine my first impression. After a couple of days (& without actually being told until I contacted the office) my room was ready. Freshly painted but dirty overall. I’m in my room a couple of days later, then the cleaner entered my room to say he was there to clean for the new tenant! I had to explain it was me, & I’d already cleaned the room from the previous tenant living there. Grim. No entry inventory logged having reported this multiple times. ( I wanted to ensure my deposit would be returned when I left, having an inventory done also kept things right for me.) I then discovered that there was no working heating in my room & the ensuite bathroom paint (which had just been ‘done’ all peeling off straight away due to the damp underneath.) I knew I’d made a big mistake taking this rental. Reported the issues through their maintenance procedure multiple times before the painting was addressed. After a month or so, I decided to end my tenancy early. I paid the £400 fee to end the tenancy early, on the basis that another tenant was found. (No actual paperwork regarding this was ever sent to me.) Luckily for me, this happened quickly, otherwise I’d still be liable for rent for the full 6 months agreed (which is fair enough I guess.) Still no heating by this point. I moved in at the end of August 2025, & when I moved out mid November 2025, it still had not been resolved. Multiple emails, messages & calls regarding my refunded rent due having paid Novembers rent in advance. Communication silence. Eventually, I received money in my bank. When I questioned the amount returned I was told by WhatsApp weeks later that I only got the refund back from when the new tenant moved in!! I emailed back with the terms of the rental agreement which do not stipulate this, only for my email to be ignored. This company completely ignore you I believe in the hope you give up contacting them. Terrible service from the very beginning. Thankfully I did get my deposit back, but I’m still chasing rent that I am due. Emails still being ignored. Really poor service & awful service. Anyone thinking about using this company, I strongly recommend not to.

Steve · 21 December 2025

★★★★★ 5/5

Google

I have just bought an investment property from Genie Homes. Julia Winman was always on top of things and made the process very easy. If there was ever an issue Julia sorted it straight away. Could not recommend Genie Homes more for buying or selling property.PositiveResponsiveness, Professionalism

Sasha · 12 April 2024

★★★★★ 4/5

Google

I moved into one of their Dudley properties in June 2019 and was gutted to leave because of the pandemic and being furloughed. Genie Homes have been excellent and highly professional to me and I had no issues with my room at all. Communication has been great for me when I lived in the property and I am overall very happy with my experience. The only issue I had was before moving in, as the communication was not great at that time and I didn’t get any notification that I was confirmed to move in, so I had a lot of uncertainty as it was my first time moving out of home as a professional. However, whenever my house and the other tenants were in bad situations, Colette and Teagan were very quick and professional to sort them, so I cannot thank both of them enough. The moving out process and deposit return has been very good as well especially during these difficult times, so I just want to a say a massive thank you to the team and stay safe. Lee

Lee · 12 June 2020

★★★★★ 1/5

Google

Absolutely awful. Never deal with any issues, and there always seems to be a lot and whenever you call they hang up - then claim the call got cut. And their systems are always down every time you call.

Y · 16 February 2026

★★★★★ 1/5

Google

I rented a property through Genie. When I reported an issue with the garage door and requested a repair, they claimed the garage was not included, which contradicts the advertisement and the tenancy agreement. As a result, the garage has remained fully open for more than two months. Everyone, if you face any unfair treatment from your letting agent or landlord, don’t be afraid to make a complaint to the property redress scheme.

Yui · 16 January 2026

★★★★★ 5/5

Google

Genie Homes is my letting partner for 4 years now. Wonderful group of professionals to work with. Amongst all, one person stand out for me and that is their Property Finance Manager Ms Tracy Martin. From the month she joined Genie Homes, the remittance was spot on. the Remittance Advice is easy and simple to follow, every unit itemised and I could reconcile the figures in minutes rather than spending hours. Why I think Tracy is a star and stand out for me is 1. She follows up with tenants who are late in paying the rent 2. Queries are answered promptly 3. If the query asked is relevant to her, Tracy will pass it on to the concerned team to reply. In a nutshell, she is a true professional in providing good service to property owners. I strongly recommend Genie Homes if you have property/ properties to let within their working area.

K · 12 June 2023

★★★★★ 5/5

Google

These guys were really helpful to me even in unexpected circumstances. Due to personal reasons I had to cancel my tenancy that I had paid in advance and without further a due the team was very prompt on responding to my request and refunding the money within 4 days. John, Teagan & Alisha were extremely kind and helpful during the process, I would highly recommend this letting agency.

Elroy · 12 June 2020

★★★★★ 5/5

Google

Wonder staff all round. My special thank you to Emma and Julia who worked extremely hard to ensure that I possess my dream house. They went far and beyond. Thank you guys and looking forward to working with you again. Genie Homes is the best.

Mayowa · 12 June 2023

★★★★★ 5/5

Google

I can't fault the service Genie Homes provided, from the very beginning they were helpful and nothing was to much bother. I dealt with Teagan and Georgia who were so efficient and the whole process could not have done more smoothly. Thank you.

LUKE · 12 June 2023