Trusted Agent profile · Rednal
★★★★★
240 reviews across 1 platform
1668, Bristol Road South, Rubery, Rednal, B45 9TY
Genie Homes's office in Rednal, at 1668, is rated 3.9 out of 5 across 240 reviews on 1 platform, including 240 Google reviews rated 3.9.
Every review we hold for the Rednal office, from every platform, shown as written. First names only.
5/5
GoogleTracy is awesome! She demonstrated protection for her business by inquiring as to why I was asking for confidential information and was extremely quick to provide the necessary information when confident she could. She’s also a very nice and friendly person! 🙂 …
Thank you for the feedback Robert, much appreciated!
5/5
GoogleCannot praise and thank Tracy @ Genie Homes for everything she does for us. Her service is second to none! Always on hand to answer my queries. Thanks Tracy
Ashvin, its lovely to hear such positive feedback, thank you for taking the time to write this review.
4/5
GoogleBeen working with them for about a year, they have a super team, nice and friendly, fast in response, especially Tracy Martin. May have teething issue at the start, but they had it solved. Look forward working more with them.
Jimmy, I'm sorry to hear you had teething issues at the beginning of your journey with Genie Homes but im glad to hear this has all been resolved now. We look forward too many more years of working with you. Thanks for taking the time to share this review.
5/5
GoogleSue Sims and Genie Homes have been managing my HMO for 18 months. I had invaluable advice from Sue from location strategy right through to marketing the finished property. Dan and the team at Genie Homes have continued to provide excellent support with the management. I would highly recommend.
Thank you for such lovely words Sally. We love managing your property for you, and what a great HMO it is too!
1/5
GoogleBeen renting for years with Genie Homes. The phone lines are now all automated, can’t speak to a single person because they want you to do everything online, which is absurd! Avoid avoid avoid!! Money hungry company with very little sense of urgency with their tenants. Just ridiculous
5/5
GoogleI have been working with Tracey for sometimes now and she always gives her best and always goes the extra mile to assist you. Thank you Tracey!
Thank you Celine! We love working with you.
5/5
GoogleAleshah was fantastic in helping me find a place in Birmingham. I was really struggling to find something and with so much competition. She was really patient and accommodating and found me something amazing. Can't thank her enough.
Thank you for taking the time to review us Rachel!
5/5
GoogleRecently moved into my new shared home. The process was very easy. Everyone in the office was very friendly and willing to help. Aleshah is a gem. Loving my room more and more everyday because of it's convenience!!
Bianka, thank you for taking the time to write such a lovely review of our service. Aleshah is thrilled with your comments, it means a lot. Thank you.
1/5
GoogleHave tried to see a place they have been advertising since October and they make appointments with me only to cancel last minute as they can’t get access. They then became non-responsive until finally setting up a viewing again, only for them to cancel again. How do they even make money? They have responded below. Apparently the fault of the current tenant and my lack of flexibility. I am flexible, except when at work shockingly enough. Perhaps if you can never get access then don’t advertise. I have dealt with plenty of agents in my life and none as poor as you. I am sure you will probably blame the current tenant or myself for your lack of response to messages. Maybe time for a new career? Not going to argue with you, it just makes sense why most reviews you have received recently have been one star.
Hi James, Thanks for your review. We appreciate that this is frustrating. Unfortunately, when arranging access while a tenant still lives in a property, this is a regular occurrence. The occupying tenant can refuse access at any point (even right before the arranged viewings) and from your description of events it looks as though we have continued to persist for access. We deal with an extremely large amount of people wanting to view and access is not guaranteed until the previous tenant physically moves out. I'm sure you can appreciate that we would find this frustrating too, as in an ideal world, a quick tenant turnaround benefits our client. I would suggest that if you are looking for a property to rent at this time, that you try and be a little flexible yourself, try to work with agents even when disappointed as it's highly likely that they are also disappointed by having to cancel viewings. All the best in your search. EDIT: In response to your edit James. We advertise as soon as notice is given, that is an industry wide expectation and not something we will change. I've been informed that the viewings at the property in question took place yesterday but you were at work and could not attend. The property was taken by an attendee. That is not the fault of Genie Homes. Again, we wish you all the best.
1/5
GoogleThis agency has been unhelpful from the start. They do not provide clear or consistent information, and whenever I asked for support, I either received vague replies or no response at all. Communication has been poor, and I felt completely …
Hi Cinzia, Unfortunately we cannot find a record of you on our system. Please reach out to us as without more detail, we cannot understand which part of the letting process this relates to, or why you feel as you do. Many thanks, Genie Homes
5/5
GoogleIt was a pleasure working with Julie. She is very professional and does what she say she will do, and provide an excellent service.
Thank you Paul, we really do appreciate you taking the time out to give us a great review. All the best!
5/5
GoogleI’ve had a great experience working with Genie Homes estate agents especially Sue Simms a lovely lady who has immense knowledge in the industry. … More
5/5
GoogleSue Sims is absolutely amazing entrepreneur, truly kind, abundance of knowledge in real estate!! Extremely helpful offering specialist advice regarding social housing. Compliance with regulations is so important for the landlord where I have learnt from her videos. She is a person I admire, Thank you Sue Sims.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for the review. We really appreciate it!
5/5
GoogleEver since we started using Genie Homes the team has been very helpful by constantly keeping us updated and always being easy to contact if we ever needed them. Special mention to Georgia who has been fantastic at letting our rooms and great to work with in general due to the help she provides us
5/5
GoogleI would like to thank Tracy Martin for her help. Genie Homes manage a property which we were selling. The solicitors wanted some last minute information which Tracy helped me with. Thanks again.PositiveProfessionalism
Thanks Vik, much appreciated
5/5
GoogleGenie Rooms are a pleasure to deal with. They know the market of house shares well and take the stress out of letting. Our contact, Dan Marston is professional, approachable, responsive and knowledgeable.
Thank you Khilan, we love working with you!
1/5
GoogleI don’t need to say much, you can already see the reviews on Google. It says a lot about this organisation. If you currently rent with this agency, there is no point cleaning the house before you leave because they’d still take out of your deposit to clean despite all your efforts at making the house nice. Btw, there is at least three people in similar shoes. Oh, and maintenance? lol
It is the responsibility of the tenant to return the property in the same condition as they received it in, allowing for normal wear and tear. We use check in and check out photographic reports to justify any claims. Tenants may dispute any claims via the DPS which is an independent adjudicator, and the process of which is given to you at the start of your tenancy. There are no surprises in our processes. Before you leave you are also issued with a document explaining what has to be cleaned to meet the standard. Unfortunately, claims are not based on effort, it's either returned as per the inventory, or it's not. I hope that helps explain.
5/5
GoogleMoving in with Genie homes was very swift . Each and everyone was very helpful . There’s one lady I couldn’t really catch her name but she was super helpful and welcoming. Thank you so much 😇 …
5/5
GoogleSpoke to Tracy recently about renting a property. She was extremely helpful and accommodating. Nothing was too much trouble. Excellent service.
Thank you so much for the lovely review!
1/5
GoogleI would NOT recommend Genie Homes to anyone. If I could give it a 0/5 rating I would. My son lived at a property and described it to be a horrible experience. Despite him paying the rent on time every month, the agency repeatedly failed to provide basic services included in his tenancy agreement. The house was filled with mice, the agency REPEATEDLY failed to recharge gas for over 78 hours (meaning only cold water and no heating), no cleaning service, no recycling bin and the list goes on. Their staff is inconsiderate and never answer their office telephones. Their so-called “emergency maintenance team” takes ages to respond to emergencies. I am sure that they will respond by denying everything I just said (as they have with a few others) but I just want to warn other potential tenants to NOT sign with Genie Homes. I can attest to the other people who have given them bad reviews.
Hi Susan, thank you for taking the time to review on your sons behalf. We have many more good reviews than bad on here and we always do our best for tenants. Unfortunately, in property management, you cannot please 100 percent of people's expectations 100 percent of the time, no matter how hard the team tries. This is especially apparent in shared accomodation, where expectations are sometimes wildly out of sync with the reality of living as a group and taking joint responsibilty of the property including cleanliness of the communal areas. For example, a cleaner twice a month does not mean that you should not clean up after yourself on a daily basis. Without knowing who your son is we cannot look into this further. Please make sure your son sends us an email to admin@genie-homes.co.uk if he would like to solve anything related to your complaints. We deal directly with our tenants and not relatives of tenants, so he would need to communicate with us himself. We can assure you that office phones are answered promptly during opening hours. Every phonecall is tracked, so your suggestion that we do not answer the phone, or take a long time to answer, is false. I hope your son gets in touch soon and we can start looking for solutions.
1/5
GoogleExtremely terrible service. Their staff, Dan in particular, is extremely rude and inconsiderate. I have lived in the property for almost a year and it’s a new issue every week. No bins, no cleaning service, hot water was out for over a month. Takes them over 24 hours to recharge gas and in some cases electricity. The worst part is that they are absolutely unprofessional when handling complaints. In response to Genie homes’ comment; 1. Provide pictorial evidence of cleaning done in the house in the last 6 weeks. No cleaner has come by in at least 6 weeks. 2. Hot water issue was reported on the 3/12/2022 and till now 17/01/2023 we still don’t have hot water running on tap. 3. No recycle bin in the property for over 11 months. This has been reported numerously to no avail. DO BETTER.
Hi Yvonne, thank you for your review. I have looked into the points raised in your review and have to strongly disagree with most points. Cleaning is provided every two weeks at the property and Genie Homes have photographic reports to support this. Sometimes tenants expectations aren't met in regards to cleaning, however tenants also need to take a responsibility for the cleanliness of the property. Your heating and hot water has been reported previously however the outage has never been for a period of over a month as you have stated. Our response times are within 24 hours for emergencies (hot water/ heating outages). The household reported a heating issues within the property yesterday at 11am, everything was resolved by 11am this morning. Bins are provided by the local authority , you have 1 general waste bin and 1 recycling bin. You have reported the recycling bin is no present at the property and we have reported this to the relevant authority to handle.If you require any further clarity regarding your points raised please don't hesitate to contact us on 0121 2855105. Thank you.
2/5
GoogleNot a company I really trust, promise the earth, then fail to deliver, do your due diligence , as they make you spend money getting your house all ready then Say they cannot find a provider to take on your property
3/5
GoogleI lived here from August 2019 while working at a nearby hospital - I stayed for 6 months. I lived in a property on George Rd, Erdington Pros: the house is aesthetically pleasing and was brand new. Very modern kitchen - even though quite small. Had a garden and at the time it wasn’t maintained but it was winter so no big deal. Teagan is amazing and so helpful, goes out of her way to help - got my deposit back very fast. Cons: we had a MASSIVE mouse issue. This started I think October time, my heart dropped because I thought this place was perfect. The issue was bad and maintenance came several times but even until the point that I had moved out, it was still an issue. They laid traps and sticky pads down. A massive hole was found behind my radiator where a mouse legged it behind so it was stuffed up. The mice came though a hole in the bathroom and under the door - despite having the brush strip thing (my floor was uneven so there was a dip at the entrance). Another con, minimal power outlets in the kitchen so all appliances in one corner Another con - dodgy corner shop next door and I nearly got mugged at 8pm. I made sure to go during broad daylight. Another con - mine and 6 other cars on the adjacent road had our wing mirrors knocked off. We mostly all went to the same garage - what good business for them, and what a coincidence Another con - parking was a little difficult. Sometimes I park in front of the house if there is space or in a nearby road Lastly - I always avoided speaking to Collette because she is so condescending and rude for no reason. Just because I’m 40 years younger than you doesn’t give you the right to speak to me like your child. Overall I would stay here again if the mice wasn’t an issue and Teagan dealt with all my issues! :)
5/5
GoogleShe treated me well and I’m happy with how she treated me
Thank you Enoch, we really appreciate it
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