Genie Homes Rednal reviews

★★★★★ 5/5

Google

I would like to say thank for the positive attitude and commitment towards the sale of my property. Julia was always contactable and responded efficiently.

Ata · 15 December 2024

★★★★★ 5/5

Google

My experience with Sue and the team has been excellent from start to finish. They sourced me an excellent property, helped me with the refurb process and found me a tenant who I am very happy with. Every time I call to deal with one of the team they are helpful and professional and deal with any query quickly and efficiently. An excellent service. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Fru · 12 June 2021

★★★★★ 1/5

Google

Rented a property in Dudley back in May 2023 till March 2024 and had the worst experience which caused me constant stress and anxiety about what I would be walking into when I left the property for the day. From day 1 I had constant mould growth that was reported time and time again as well as a constant leak in my main bedroom as well as in the bathroom from the extractor fan above the shower which was handled by shoddy maintenance men who spent more time on their phones than fixing the issues, even when they got new contractors in (who were appalled by the shoddy jobs done by the last set of contractors) they still failed to fix the issues which resulted in contestant leaks and damp and mould growth that Genie Homes would just tell me to treat with sprays even though the wooden skirting boards were rotten from the water damage and had to be changed. Shocked at how little communication the property manager who I could say was probably trying her best had with the landlords and how much chasing I had to do as the tenant. (I wish I could add videos)

Ashanti · 24 July 2024

★★★★★ 1/5

Google

I've rented from Genie Homes for just over a year and have recently moved out. My overall experience was dreadful, and I’ve never encountered such unprofessionalism in my life. The communication with the agency was appalling. They usually don't reply to my emails, so unless you fancy a trip to their office (which will be a waste of time anyway, as I’ve discovered), don't bother. Phone calls also didn't help. Promises, updates, callbacks, you name it. Perhaps they're good at advertising properties? Well, the property we just moved out of was advertised on Rightmove again. I checked, and the photos were of my former neighbour's flat, taken two years ago. Absolutely brilliant. Speaking of accuracy. When we moved in, the EPC certificate they provided was like rating C. We move in, it's very cold, barely can heat the flat. Apparently they shared the EPC certificate of another flat, mine was E. When we moved out, they tried to £350 out of my deposit for a second-hand sofa that had bonded leather peeling off. When I informed them about the DPS and that it’s second-hand, they said they "didn't know it was second-hand." Isn't it that their job to know? Now, regarding how well they manage properties. When we moved in, the ceiling was leaking, causing damp and mould. You’d think that’s an urgent issue that would be fixed ASAP, especially with a newborn in the house. I won't delve into the details of how many emails I wrote, how many (almost none) received a reply, and how many (almost none) callbacks and updates I received. Things only started to move a little bit after I reported them to PRS and received a letter from City Council. Well, overall, it took more than a year to fix the leak and re-paint the wall.

Vladislav · 24 July 2024

★★★★★ 1/5

Google

Extremely disappointing and deceiving. I travelled all the way from Manchester for a viewing in Birmingham and the house wasn’t the one they showed me on Rightmove. The person was really sweet and warm but it pissed me off that they cheated me like that, I would’ve appreciated if they would’ve let me know that it was taken when I messaged them all the details as soon as it came up. They even told me we’ll let you know when the viewing starts so you’ll be in queue. Horrible never going to Genie homes.

Ali · 24 July 2024

★★★★★ 5/5

Google

Sue has provided invaluable advice surrounding a potential deal/ let I have. Sue is very responsive and tells it how it is and I hope to be working with her more going forward.PositiveResponsiveness, Professionalism

Colin · 12 June 2021

★★★★★ 5/5

Google

I have experienced nothing but good old fashioned hard work, honesty, good strong ethics and politeness from Sue Simms and her team at Genie Homes. Nothing was too much. Being able to contact them with questions and given support and guidance was extremely reassuring to me being a first time landlord. I will definitely use them again and can fully recommend the team.PositiveResponsiveness, Quality, Professionalism, Value

S · 12 June 2021

★★★★★ 1/5

Google

Absolutely terrible experience with this letting agency. I viewed a property three weeks in advance and paid the holding deposit the same day. I sent an email to them to confirm my holding deposit and my request, but never got a reply. …

Yixuan · 16 October 2025

★★★★★ 5/5

Google

Excellent advice received from Genie Homes. Sue Sims took the time to give me advice when I had a query. Very knowledgeable, and professional. she got back to me very late at night, gave me tips and pointers in how to advertise my property and provided me with very useful tips . She even showed me how to use wide lens on my phone I never knew it existed!! Thanks again Sue. I'm happy to use your services again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 24 August 2021

★★★★★ 1/5

Google

After filling in all the forms, providing references, providing contact details, providing date of hirth for credit check. they then tell you they don't accept tenants on Universal Credit. Why do they discriminate against those who are in …

Craig · 16 November 2025

★★★★★ 5/5

Google

Friendly staff, good communication and great customer's service. Julia is exceptional she goes above and beyond an absolute asset to Genie homes. Thank you Julia for all your help seeking out the perfect investment opportunities. ⭐️

RUSHA · 13 March 2024

★★★★★ 5/5

Google

Alesha was helpful throughout my tenancy with genie homes. Ill hundred percent recommend them .

Hammed · 12 June 2023

★★★★★ 5/5

Google

Great service and amazing Staff. Sue runs a tight ship and only employs the best. Particular thanks to Aleshah who always goes above and beyond for us. Keep up the great work guys 👍🏻 …

Richard · 13 March 2024

★★★★★ 5/5

Google

Tracy was very kind and thoughtful. I appreciate the attention she gave to me.

Catarina · 12 June 2023

★★★★★ 1/5

Google

The worst company ever. No information given on how to secure a property. Had to chase them for an answer and they end saying that the properties are gone even though I asked to secure them first! Absolutely ridiculous company, my advice is to never work with them, if I could give zero stars I would. Stay away!

GAAG · 15 September 2023

★★★★★ 5/5

Google

Highly recommended Dan and his team. Very professional and provide a great service.

Sheraz · 12 June 2023

★★★★★ 5/5

Google

First deal with Genie Homes and their sales team is extremely professional and efficient. They worked with us on several complications and made the deal happen for us. Extremely grateful for the amazing service we have received so far and now look forward to working with the Lettings team. I am sure they’ll be as efficient as the sales team 😊

Parabjeet · 12 June 2023

★★★★★ 1/5

Google

By far the worst letting agency in West Midlands, I live in one of their property at Smethwick All 7 rooms are fully occupied yet this agency are too greedy to replace a very old broken Washing Machine and the Vacuum for more than a month now , The maintenance is horrible , stay away from them

Nima · 1 April 2025

★★★★★ 1/5

Google

I've paid holding deposit was told that I could receive my deposit back , then after conversation with 3 different individuals was told that they use my deposit to do credit check with my money and that wasn't stated.. they said if the application was unsuccessful or you pull out with 14 days then you're entitled to your deposit.. but they're all taking up for each other so I've made a report to the property ambudsman.. genie lettings and their employers are not professionals and cheating people.. if they say that application can't go through why is it an issue to get my money back...not even worth 1 starNegativeProfessionalism

Simbreezy · 24 August 2020

★★★★★ 5/5

Google

Very helpful. Worked around my tricky schedule to help me view the property I wished to view urgently, and got my Paperwork and property secured the same day I viewed. Answered all questions urgently and helped me every second of the way till I collected the keys. Would definitely recommend genie homes and Aleshah to anyone looking into properties. ☺️

Faye · 12 June 2023

★★★★★ 1/5

Google

Very rude and unprofessional staff who need more training. Leakage and pest issues weren’t addressed, leaving tenants in the home to sort it out instead of Genie Homes. DO NOT RENT FROM THEM.

Tiffany · 2 December 2024

★★★★★ 1/5

Google

I STRONGLY urge landlords and tenants to avoid Genie rooms at all cost! As someone who works for a property investment company. 1. As a landlord, they have disclosed your private information (financial situation) to the tenant(me).This information should always remain confidential and should not be know by the tenants. 2. As tenants, the service you will receive is terrible to say the least. I have had a number of issues with Genie rooms and have only been with the agency for 2 months. Firstly, I had a viewing for a lovely refurbished HMO. At the viewing I was told all the property would have things such as a cleaner, tumble dryer, basic kitchen utilities. And everything seemed promising and the house was amazing. So I went ahead, when I moved in I contacted the agency just to confirm the time when I was then told i would not be able to use my en suite bathroom and i would have to use the shared bathroom, this was not a issue but there was lack of communication by not being informed beforehand of the situation but only being informed when i called 2 hours prior to confirm the time i would meet the agent at the property. Any ways, the room wasn't locked and my room was used. It was clear by the stains of makeup on the wall and the toilet. I let this go and didn't challenge it, then after walking around the house noticed there was no tumble dryer or kitchen utilities and spoke to the tenants to had been there and they mentioned that the the cleaner had not been appointed. I contact the agency regarding this and received a response from the Property Manager and assistant to say all of the things mentioned in the viewing (tumble dryer, kitchen utilities) hadn't materailised because the landlord was "strapped,short of cash" this was a very unprofessional for the landlord to disclose such information to a tenant. Eventually after constantly chasing up the agency for a month and back and forth we then received all the items. Recently, I was in a room when the window was left open in the room directly above my room which caused the water to go into my room the water came from where the fire alarm was. The water continued to come through my lights and smoke alarm for a while until it all burst and electric sparks while I was in the room and the floor was wet. there is not out of hours emergency. To summarise this issue was not dealt with fairly, the agency refused to take accountability or charge the tenant for the damaged laptop. They refused to charge the tenant for the damage or repair as they could not prove if he did it intentionally as a result being left with a bill to fix my laptop myself. It has been 6 days since the incident but 3 working days since my fire alarm, the cables are out and clearly not connect to the fire alarm and the alarm just falls off when you move it around. By Sunday the water had dried up giving them enough time to install a fire alarm on Monday 12 August however it is now Wednesday 14th, the 3rd working day still no word from the agency of when this will be fixed or reinstalled, hence shedding light on this in this review. This has clearly not be reinstalled or fixed. Unfortunately, I can not insert videos onto this review to prove this. To add, was re-installed and after the damage and the Property Manager insists and claims my room is safe and there is not point of dwelling on what ifs because I was not electrocuted or harmed by the sparks. In light of what I has happened during the past 2 months I have been with them they still refuse to give back my deposit and allow me to move out the property. If you wish to find out more please do hesitate to find me via Facebook and I can provide you with more information as well and videos and photos. I also find it very coincidental after post a harsh but honest review, a number of good views after leaving my review. As a person who works for a property investment company I am almost certain that this HMO could not have been licensed.. Currently looking into this further.

Natasha · 12 June 2020

★★★★★ 4/5

Google

First and Foremost, most of my viewings have been with Genie Rooms and I have liked most of their styles as they suit mine. I moved into one of the rooms in Dudley in June last year till a couple of weeks ago. Its been amazing!! My room was clean, quiet, and very warm (Just how I like it). The heating works perfectly, the hot water/shower system is perfect too as everyone can have a shower at the same time and it will not affect your shower! Teagan and Colette do try their very best to communicate as quickly as possible and try to keep everyone happy which is a very hard task. So well done you both! The gentleman who checked me out the day I was leaving was very lovely and very respectful too. The only thing I didn't like was the repairs who come out when you have a complaint, as I logged an issue; the gentleman came out but left a whole in the wall which never got fixed. Eventho, I did request it to be fixed, He never came back and gave a flimsy excuse as to why he didn't complete the job. So I didn't like that and my other issue that was logged was also only looked at but never got fixed (Water stains from the rain on the ceiling) which also never got fixed. Apart from that, I was happy there. Met lovely housemates! But the distance from work to home made me move closer to Birmingham. But otherwise, I more likely would have stayed there longer!! :) Thank you Genie Rooms for having me! :)

Ms · 12 June 2020

★★★★★ 5/5

Google

For over 2 years that I spent at one the properties managed by them,I can only praise Genie Homes for their kindness and efficiency in every aspect of my contact with them. Everyone is cheerful whenever you need to get in contact with them and any problems are delt with promptly. First class company. M.J. Ivory

Michael · 12 June 2023