Trusted Agent profile · Rednal
★★★★★
240 reviews across 1 platform
1668, Bristol Road South, Rubery, Rednal, B45 9TY
Part of Genie Homes, see every office.
Genie Homes's office in Rednal, at 1668, is rated 3.9 out of 5 across 240 reviews on 1 platform, including 240 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Genie Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rednal.
Every review we hold for the Rednal office, from every platform, shown as written. First names only.
5/5
GoogleDealt with Genie rooms for a couple of years now and has been one of the best business relationships I have ever had. They are professional fun to deal with and have helped my property business grow in all the right ways. If you want the best these are the people to talk tooPositiveResponsiveness, Quality, Professionalism, Value
Thank you Steve! Much appreciated. The feeling is mutual.
5/5
GoogleGreat experience with Genie Homes - Georgia was especially helpful throughout the process.
1/5
GoogleVery badly run houses.No response to numerous complaints about rubbish left outside houses.Avoid.
5/5
GoogleI had sent a query via email regarding rent and my email was answered promptly by Tracy Martin. I thought it would be a couple of days rather than hours before I had any sort of reply. Very satisfied.
Hi Sharon, we really appreciate these kind words, we always endeavour to get back to our clients in the fastest possible timeframes.
5/5
GoogleGreat service. My agent was Julia and I she helped me a lot even though I am a buyer.
Thank you for the feedback Ireneusz. That is most generous of you.
1/5
GoogleWorst experience ever. I got a room with this company on spare rooms and literally got catfished. I demanded my money back but they insisted on finding me somewhere else. I got somewhere else that I liked but minor complaints weren’t resolved. They never do nothing. Even when moving on, my housemates would complain about how things like the wash machine hasn’t been fixed since complaining. The mangers don’t even answer their phone when there’s a problem. The whole company is a joke. I literally have to laugh or I’ll go mad. I asked for a mirror for the bathroom & got aired…. I don’t know what I got myself involved in BUT THIS IS YOUR WARNING. Getting a place with these people will character build you.
5/5
GoogleTracy Martin and Colette Preece, Absolute five stars, totally professional, who I resolutely know, always have my best interests at heart. The only two names that fill me with any confidence, whenever I contact Genie Homes.
Thank you for taking the time Carl. We love working with you!
5/5
GoogleGood customer service and amazing people working here, will listen to your needs and attend to them promptly. Genie homes is the place to be.
5/5
GoogleDan Marson @ Genie Homes has been great to work with and have found the whole team to be very professional.would highly recommend.
Thank you so much for the lovely review!
5/5
GoogleI am so pleased with how everything went with genie homes they successfully have rented out a flat to us. Very professional and happy with the outcome made it as simple as they could for us as it was our first time moving out and had many questions but overall highly recommended there service :)
5/5
GoogleGreat, friendly and highly responsive service. I really appreciate being told in advance if the renter is going to be a few days late. I would recommend Genie strongly. A pleasure todo business with.
Thank you Michael, we really appreciate the review and love working with you!
5/5
GoogleColette at Genie Homes has been so helpful, knowledgeable and generally brilliant at problem solving in relation to property management. She is very professional and gets the job done efficiently but always with kindness.
Its our pleasure, we love managing your property for you. long may it continue.
5/5
GoogleAleshah has been so amazing whenever I've needed to contact her! Really smooth process, would highly recommend
5/5
GoogleAleshah, Justyna and Genie Homes helped me to rent the property successfully. Genie Homes team members have done their best to resolve different situations in the property. I appreciate the service so far.
Thanks for taking the time to review us Tsz-Chiu.
5/5
GoogleWe have a great working relationship with Genie Homes. Dan and the whole team including John, Colette, Tracy, Aleshah and Teagan all work really hard on our behalf. We really appreciate their dedication.
Thank you Tina, you guys are amazing and we love working with you!
5/5
GoogleAll the staff have done a fantastic job. Kept up to date and know their job great dealing with that know their job inside out. Well done genie homes and thanks.
Thank you Craig!!
5/5
GoogleExcellent service from friendly professionals. I had a pleasant time living in a HMO as a tenant for a year and had no issues. They are excellent at communicating with tenants and making sure everyone is happy
1/5
GoogleWhatever cheap maintenance or companies (if they can be called that) they are using are very disrespectful. This company have zero respect for anyone landlords or tenants.
5/5
GoogleExcellent customer service. My process of securing a property to rent was so seamless. I was delighted about the fact that same agent handled my entire application, I did not have to struggle with having to explain my application with different agents about same property. Lovely job Genie Homes.
5/5
GooglePromptly found me a buyer - all pretty straightforward through to completion.
5/5
GoogleA great buying experience from the guys at Genie homes. Specifically Emma and Julia, they provided a prompt and professional service from start to finish. Thanks ! Marcus
Thank you so much for the review Marcus. Much appreciated!
5/5
GoogleVery helpful and nice staff. I couldn't join a viewing, so lady recorded for me whole property and helped me to complete all important documents. I felt like I bothered agency with constant calls, but lady was so nice every time I spoke to her :))
We're very happy to hear this Zaneta. Thank you for your feedback. No problem on the constant calls, we're here to help! Kind regards, John
5/5
GoogleHighly recommend, excellent service from beginning to end, agents kept me informed throughout process and let our property so efficiently & professionally at all times.
Thank you Helen, much appreciated :)
1/5
GoogleI have been their tenant for 1 year and a half. Beware! They will try to squeeze the last drop out of your deposit, regardless of how unfair it is. I would give it less than 1/5 if possible. "With all due respect, there is no way my partner or I are paying for these "issues". First of all, my partner and I have spent an entire day cleaning everything thoroughly, not only the shower screen, as mentioned here, but even behind all the pieces of furniture, where plenty of mouse faeces were (as you did not take care of the pest issue as discussed more than once!)... Second, the torn vinyl was brought to your knowledge as soon as the maintenance guy tore it. This was mentioned in an e-mail as well, even with an attached photo as soon as the guy tore it! You never bothered much with confirming the receipt of e-mails. Even after we gave notice, it took you quite a long time to reply, remember? Thirdly, the cheap toilet seat was moving all over the place ever since we moved in, we thought it's like that by design...I did not steal it, it is still there, I even disinfected it with bleach...the seat itself is not broken, and if the screws are loose, it goes under fair wear and tear. Did you charge the previous tenant for it too? Even if you want to buy a new toilet seat, it is 8 pounds, not 50! This is outrageous! No, I do not agree with anything you wrote as it is a rip-off. I don't have enough words to express how angry I am with all these "made up" expenses. I have treated you with nothing but respect, paid deposit and rent in advance before moving in, then paid the rent on time for over a year, gave notice as specified in the contract, cleaned everything as you asked for (even though you were too busy to check the inventory at the scheduled time! and inventory is supposed to be done with the tenants present, it is only fair)...and now you are coming up with all this?? This is 100% not fair. I suggest you reevaluate and reconsider. Don't provoke me. If you carry on with these made up expenses, I will do my best to give you nothing but good advertisement all around. My money does not grow on trees, I work quite hard for it and it bothers me when people are taking me for a fool."
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Tell us what you need and we'll put you in touch. Genie Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rednal.
