Genie Homes Rednal reviews

★★★★★ 1/5

Google

I have been their tenant for 1 year and a half. Beware! They will try to squeeze the last drop out of your deposit, regardless of how unfair it is. I would give it less than 1/5 if possible. "With all due respect, there is no way my partner or I are paying for these "issues". First of all, my partner and I have spent an entire day cleaning everything thoroughly, not only the shower screen, as mentioned here, but even behind all the pieces of furniture, where plenty of mouse faeces were (as you did not take care of the pest issue as discussed more than once!)... Second, the torn vinyl was brought to your knowledge as soon as the maintenance guy tore it. This was mentioned in an e-mail as well, even with an attached photo as soon as the guy tore it! You never bothered much with confirming the receipt of e-mails. Even after we gave notice, it took you quite a long time to reply, remember? Thirdly, the cheap toilet seat was moving all over the place ever since we moved in, we thought it's like that by design...I did not steal it, it is still there, I even disinfected it with bleach...the seat itself is not broken, and if the screws are loose, it goes under fair wear and tear. Did you charge the previous tenant for it too? Even if you want to buy a new toilet seat, it is 8 pounds, not 50! This is outrageous! No, I do not agree with anything you wrote as it is a rip-off. I don't have enough words to express how angry I am with all these "made up" expenses. I have treated you with nothing but respect, paid deposit and rent in advance before moving in, then paid the rent on time for over a year, gave notice as specified in the contract, cleaned everything as you asked for (even though you were too busy to check the inventory at the scheduled time! and inventory is supposed to be done with the tenants present, it is only fair)...and now you are coming up with all this?? This is 100% not fair. I suggest you reevaluate and reconsider. Don't provoke me. If you carry on with these made up expenses, I will do my best to give you nothing but good advertisement all around. My money does not grow on trees, I work quite hard for it and it bothers me when people are taking me for a fool."

Cristina · 13 June 2018

★★★★★ 5/5

Google

Great letting company! Thanks to the whole team for taking care of our houses and Tracy for keeping track of our finances. Kris

Kristian · 12 June 2023

★★★★★ 5/5

Google

Thank you for helping me sell my house! I got quick answers and help when I had questions. I really recommend Genie Homes!

Marcus · 12 June 2023

★★★★★ 5/5

Google

Great service from Gemma, always friendly and helps with any queries.

Emma · 13 March 2024

★★★★★ 5/5

Google

My urgent need for mattress replacement in my room was attended to swiftly and I got a new mattress..thank you 😊 …

Tobiloba · 12 June 2023

★★★★★ 5/5

Google

Emma at Genie Homes was very lovely and very professional!

Michaela · 13 March 2024

★★★★★ 1/5

Google

I cannot even give these people one star....but I have to to be able to post a review.... They don't deserve anything... Definitely no stars. Treated me like I wasn't worth wiping off the bottom of their shoe. Dreadful property, that was not maintained and dangerous.

Charlotte · 14 December 2023

★★★★★ 5/5

Google

Dan & team at Genie Homes , very helpful & informative , would recommend , nothing is too much trouble ,

Steven · 12 June 2023

★★★★★ 5/5

Google

This company has been great with helping me find a house share and making things run smoothly, especially aleshah and Georgia!

Megan · 12 June 2023

★★★★★ 5/5

Google

Great service, very friendly and always available to help.

Adam · 13 March 2024

★★★★★ 1/5

Google

Please don't bother - the number of enquiries I have sent and no one reply to me?! When I try to call them about a viewing they always shut me down by saying I need to send a request online. Please teach your staff customer service manners

Ati · 23 October 2023

★★★★★ 5/5

Google

Julia was really welcoming and friendly. Was met with a professional standard of service and the quality of the home was as good as.

Lew · 12 June 2020

★★★★★ 1/5

Google

This is a bad experience i have had Getting the property to be repaired is a nightmare Asking to put you through to fixflo which hardly works Be warned

Kibunja · 22 September 2024

★★★★★ 5/5

Google

Pleasant staff to deal with. They do the job and you have your rest. No hassle until the end.

Brendan · 12 June 2023

★★★★★ 5/5

Google

I have dealt with this company for the first time and they have delivered a professional service from start to finish. They have successfully sold two of my properties both short term leaseholds at remarkable market price . These guys simple deliver.

Paddy · 13 January 2024

★★★★★ 5/5

Google

Great agency to work with. Tracy Martin she's been very helpful every single time I've had an enquiry

Ionut · 12 June 2023

★★★★★ 1/5

Google

I would never use these people, they lie about everything, they told me I'd get my holding fee back if I didn't get the room, I found 1 better and asked for my holding fee back and they said you don't get it back, so there liars, go somewhere else

Trevor · 12 June 2023

★★★★★ 5/5

Google

Sue came out to view a property on a Saturday afternoon, and she’s very courteous, insightful and professional. The biggest highlight is Sue’s communication as she’s very prompt with her responses and calls.PositiveResponsiveness, Professionalism

Thomas · 12 June 2021

★★★★★ 1/5

Google

Very poor level of property management.

Paul · 13 March 2024

★★★★★ 5/5

Google

Quality help and advice professional staff

Davieb · 13 March 2024

★★★★★ 5/5

Google

Lovely staff, great communication, very helpful

Jackie · 13 March 2024

★★★★★ 5/5

Google

One year and counting and no regrets. Good number of staff for various aspects of property management.

Malachy · 12 June 2023

★★★★★ 1/5

Google

Be careful of these agents. They gave me a property full of mice. When I told them I can't stay in the property, they still took 6 months of rent from me stating I have signed a contract. I stayed in hotels and still paid for an empty letting.

Kajal · 12 June 2023

★★★★★ 4/5

Google

Great service an very helpful an understanding

Steve · 12 February 2024