Genie Homes Rednal reviews

★★★★★ 5/5

Google

After years of being forced to endure abysmal service by many landlords and agencies - Genie easily claims the title of one of the best agencies out there! From attending a viewing with Aleshah (who deserves a serious promotion!) to the onboarding and paperwork stage, receiving your keys is a smooth and quick process. And unlike other agencies who stop caring about you once the sale has been accomplished, Genie continues with their utmost quality service to their tenants!

Yoan · 12 June 2023

★★★★★ 5/5

Google

Colette is a pleasure to deal with, very informative and professional. Genie Homes as a company have been great for the last 3-4 years we have been working with them.

Visionary · 12 June 2023

★★★★★ 5/5

Google

Would thoroughly recommend Sue and her service .Generous and extremely helpful offering excellent specialist advice regards specialist social housing leasing options . I asked for a bit of advice on a community forum and Sue was fabulous and guided me in the right directionPositiveResponsiveness, Quality, Professionalism

Louise · 12 June 2021

★★★★★ 5/5

Google

Genie Rooms were brilliant helping me find somewhere to live which suited my needs - access to motorways but a nice quiet location. I've moved in now and the whole process was so easy, the house is great and I have to say a big thank you to you all.

Ann · 12 June 2020

★★★★★ 5/5

Google

Aleshah Clarke, was very friendly, helpful, always answering my queries fast and making all the process very smoothly. Thank you Aleshah for helping me to find my new place!

Paola · 12 June 2023

★★★★★ 5/5

Google

Julia was fantastic from start to finish… always kept both sides well informed and kept the momentum going despite all the glitches! Thank you Julia…

Ambreena · 1 April 2025

★★★★★ 5/5

Google

Great help from Genie. Really supportive.

Louise · 16 March 2026

★★★★★ 5/5

Google

All of the staff at Genie Homes are great, super helpful and efficient. Especially Tracy who has helped me with several issues over the years, thank you Tracy!

Kevin · 12 June 2023

★★★★★ 1/5

Google

I applied to move into a property and put a holding fee down . Sadly the day after I lost my job . So I called genie rooms up and said I’m no longer going fourth with the application and I was promised a refund of the holding fee . a week later I had not heard from anyone so I got in touch and asked what was going on with it . They sent some emails about to ask why I have not received my refund . And was told that day that the following Monday someone will be looking into this . and now I am here a week or so after and still haven’t heard from anyone I’ve called the land lady and I can never get through I have messaged her that has not been opened and I have tried emailing and also calling the company themself and I can not get through to them . Despite them not being able to get in touch with me to talk about my refund I just got a call from someone from the company Who was mistaken into thinking I have moved into the property asking if I could let a fellow house mate in as they are locked out . I think it is highly unprofessional that they can ignore me about a refund because they have to give out money but can call me to ask me to let a fellow tenant in EVEN THOUGH I DO NOT LIVE THERE .

Angel · 12 June 2020

★★★★★ 1/5

Google

Personally they don’t even deserve 1 star. They are terrible, the only positive experience I had with them was communicating with Aleshah and Tegan. Other than that, it was a horrible experience. Within 3 months the dryer broke down twice. The first time it was fixed but then a week or two after it broke down again and up until I left the property this week, the dryer had not been fixed even though all tenants had reported the dryer broke. Due to this I had to hang my clean clothes on radiators after being washed (as couldn’t hand outside due to weather being bad) but when they were conducting viewings, they would remove my clothes from the radiator and stuff it in the cupboard with the electric meter in. I lost my job in mid September and let them know as soon as it happened but they never got back in touch until it was time for rent to be due. In the space of 3 days I had received an eviction notice. My advice is to NEVER go with genie rooms. They are horrible. The women Collette is also very rude and patronising. DO NOT USE GENIE ROOMS!

Alexsis · 12 June 2020

★★★★★ 5/5

Google

Julia and her team were amazing, they we t above and beyond, always keeping me up to date and taking the stress away.

Daniel · 28 March 2025

★★★★★ 5/5

Google

Always happy dealing with Tracy as she keeps it simple and if there are any delays there is a phone call sort it. Thank you Tracy

Erer · 12 June 2023

★★★★★ 5/5

Google

I have had best experience with Genie homes, special shoutout to Julia & Emma, very professional, very helpful. Definitely recommend them to my friends and family.

Mehwish · 12 June 2023

★★★★★ 5/5

Google

Super helpful girls in the office. One in particular was a girl called Emma!! She’s full of energy and so helpful!! Really excited to be letting with a fun team!! 😄 …

Darren · 11 June 2025

★★★★★ 1/5

Google

absolutely god awful, glad my partner and I got out of there when we did - left us months with no hot water, black mould, leaks from above that would drip on our heads, wouldn’t help other tenants with their water leaks and boiler issues either, and happily let several people live in the one person unit above us… stay away! don’t bother renting from them if you want good feedback, help, or any kind of humanity!

Lydia · 15 December 2024

★★★★★ 5/5

Google

Sue is a woman of substance and high moral character. She helped me with a property problem that had no financial value to her. She gave me her time, her knowledge and her care for no other reason than to help.

Sammy · 12 June 2021

★★★★★ 1/5

Google

Not good at all! Extremely poor communication, every time you call, the person you need is …

Mo · 16 October 2025

★★★★★ 1/5

Google

Rude. Was expecting to hear when I could pick up the keys and they forgot about me. When I messaged I had the following rude response. "You have asked for a date to collect keys, which is my understanding that you have taken a room with us None of our previous conversation states which room you have taken Your contact number does not show on our system as a proposed tenant. Unfortunately we have three agents at Genie homes so you could have taken the room with the other two agents, im just trying to help find out which property so we can arrange your keys". Unfortunately we deal with hundreds of applicants per day, so i apologise that i needed to clarify". The snotty ending was terrible. It's there fault I'm not on the system yet somehow they expect me to provide them with all the information. Out of the 3 people that worked there could have said, oh yes I know him, my bad, I'll sort it. Terrible ans unorganised. Do not use! Used another company that was brilliant.

R · 15 October 2024

★★★★★ 5/5

Google

Brogan was really Helpful so professional and polite would Recommend to everyone

Kari · 13 March 2024

★★★★★ 5/5

Google

After years of being forced to endure abysmal service by many landlords and agencies - Genie easily claims the title of one of the best agencies out there! From attending a viewing with Aleshah (who deserves a serious promotion!) to the onboarding and paperwork stage, receiving your keys is a smooth and quick process. And unlike other agencies who stop caring about you once the sale has been accomplished, Genie continues with their utmost quality service to their tenants!

Yoan · 24 August 2022

★★★★★ 5/5

Google

Sue is helping me through the process of acquiring and then facilitating the management of a property in order to receive an excellent return using her specialist knowledge of the Social Housing sector. Great service from Genie Homes.PositiveQuality, Professionalism

James · 12 June 2021

★★★★★ 5/5

Google

Really Kind Service and quick service. Aleshah made sure I was happy with my decision and helped me trough the whole process.

Miracle · 12 June 2023

★★★★★ 5/5

Google

Genie Rooms and Tracy who manages accounts and pays us landlords our rent. She is always on the ball, she sorts things out and calms my anger when the rent is late and tells it as it is . She is very helpful and a great conversationalist she understands what is going on and is always on the chase for the cash thankyou for all you do at Property Genie

Robert · 12 June 2023

★★★★★ 5/5

Google

Tracy is a very responsible in Gene Homes. She always help and try to resolve the issue at the first stage.

Jing · 12 June 2023