Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
FacebookFrom the moment we walked into their office we were greeted warmly & introduced to Sophie Hutchinson, Senior Lettings Negotiator. Sophie had a smile on her face & was able to assist us that very day by showing us 4 properties to lease. We recently moved to St Albans from Abu Dhabi & we were trying to find a house in time for our shipping container to arrive from the UAE. Sophie treated our situation with urgency & professionalism. Within a week we found the perfect house & Sophie remained by our side through the process. I highly recommend Frosts/Sophie if you are looking to rent a property. Thank you also to Rose, Clara and Melanie for their assistance.
Fiona · 2 August 2018 · Frost's Estate Agents, Wheathampstead
★★★★★ 5/5
GoogleRating only, no written review.
Vic · 29 July 2018 · Frost's Estate Agents, Wheathampstead
Agent replied · 28 July 2023
Thank you Vic we very much appreciate the feedback
★★★★★ 5/5
GoogleWe moved recently and used Frosts. The whole process was smooth and we had no issues at all. We would certainly recommend this office.
Ian · 29 July 2018 · Frost's Estate Agents, Wheathampstead
Agent replied · 28 July 2023
Thanks Ian we really appreciate your feedback, the team will be really happy to hear that they helped.
★★★★★ 5/5
GoogleTrudie and John have been fantastic support and help when I was buying my new home. Full credit to frosts. Thank you again both
James · 29 July 2018 · Frost's Estate Agents, Wheathampstead
Agent replied · 28 July 2023
Thanks James that's really great to hear, we will pass your comments on to Trudie and John and we wish you well in your new home. Please don't hesitate to call if you need any further help in the future.
★★★★★ 5/5
GoogleI had quite a few viewings of my house and Frost's were very diligent in following up with the people viewing and letting me know the feedback. The viewing times were arranged considerately with suitable notice.
I had some issues with the chain lower down and again Frost's were excellent communicators so that I understood the difficulties and how and when they were being resolved. They contacted buyers, solicitors and other agents as appropriate. Many thanks to the whole team as contracts have now been exchanged and the finishing line is now in sight!
Myra · 29 July 2018 · Frost's Estate Agents, Wheathampstead
Agent replied · 28 July 2023
Thank you very much Myra, the team will be delighted to hear that they were able to be of help and that you were pleased with the service.
★★★★★ 5/5
GoogleRating only, no written review.
Christine · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Christine
★★★★★ 5/5
GoogleRating only, no written review.
Susan · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Susan
★★★★★ 5/5
GoogleRating only, no written review.
Taulant · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Taulant!
★★★★★ 5/5
GoogleRating only, no written review.
Lianne · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Lianne
★★★★★ 5/5
GoogleRating only, no written review.
Bhagwant · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Bhagwant.
★★★★★ 4/5
GoogleFriendly, communicative estate agency.
Fabienne · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Fabienne we are grateful for the feedback
★★★★★ 5/5
GoogleExcellent service from the whole team. Thank you.
Callum · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thanks that's great to hear we appreciate the feedback
★★★★★ 5/5
GoogleMany thanks to Lilly and Georgina for all your help
Glenn · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thanks Glenn that's great to hear we will let Lily and Georgina know, they will be very pleased to hear that you were happy with the service that you received.
★★★★★ 5/5
GoogleGreat service from start to finish from everyone in the team.
Neale · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thanks Neale we are really grateful for your comments and very pleased that you were happy with the service you received.
★★★★★ 5/5
GoogleBrilliant service - very pleased to be working with lily and the team!
Philip · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Philip, Lily is really grateful for kind feedback.
★★★★★ 5/5
GoogleGreat Team effort especially James John and Elsaida. Helpful, thoughtful and friendly
John · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you John we really appreciate your feedback, the team will be delighted.
★★★★★ 1/5
GoogleAbsolutely awful! They have no knowledge about their own properties they are marketing. The lettings department in particular are clueless. Would not recommend them!
S · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Hi S Shah we are really sorry to hear that you weren't satisfied, we are totally committed to giving the highest standard of service and have investigated your complaint. In this particular instance we believe that you called when the Lettings Manager was unavailable and our colleague was very open and honest, as we would expect, and admitted that she had yet to visit the property and was therefore unable to categorically confirm the specific detail that you asked about. We apologise for this and hope that you will call again and we will do our very best to help.
★★★★★ 5/5
GoogleReally happy with the service I received from Elsaida and James, I Would 100% recommend using them as they are very helpful and professional.
Erison · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Erison for your kind comments the team work hard to deliver exceptional customer service and we are always very grateful to hear that we have been able to help.
★★★★★ 5/5
GoogleGreat service and results. Listened to our needs and offered practical advice. I have been both tenant and landlord and they care for both parties.
John · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you John that's great to hear. We really appreciate the feedback, the team will be delighted to know that there hard work is appreciated.
★★★★★ 5/5
GoogleSold my house with Frosts in October 2015 with James Adams. He was totally professional in all transactions of my move which went very smoothly..... Thank-you
Les · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thanks Les we appreciate your feedback
★★★★★ 5/5
GoogleI rented a property for 9 years before with an St Albans estate agent, had a bad experience felt let down and abandoned, stayed away from renting for4 years, decided to take a chance on frosts and along came Lily Fowler, I was very untrusting at first, but Lily has a very warm presence and won me over with her professionalism and that’s not easily done. 12 days later we moved into our new home, when I find something good and that it works well I stick with it, so I will if I decide to move, stick with frosts ,, need I say more,, happy days ,, thanks you Lily Fowler and Frosts , Oliver and family.
Oliver · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thanks Oliver we really appreciate your kind words and Lily is delighted that you were happy with the service that you received. Please don't hesitate to call us if there is anything that we can help you with in the future.
★★★★★ 5/5
GoogleGreat friendly service from the whole team! We felt we were looked after very well throughout the selling process firstly by David and James and subsequently by Trudie and John. All members of the team were clued up and able to help and support throughout. Thank you!
Jane · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Jane it's very kind of you to take the time to let us know. The team will be really pleased to hear that you were happy with the service that you received.
★★★★★ 5/5
GoogleWe successfully sold our house, 5 Mayfair Close, St Albans with Frosts. We dealt with James Adams who was thoroughly professional and extremely helpful. We would definitely recommend him to anyone wishing to buy or sell their house.
Mrs Jane Rickman
Jane · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Jane we really appreciate you taking the time to let us know your thoughts. James will be really pleased to hear that you were happy. We wish you well and please don't hesitate to call us if you need any further help in the future.
★★★★★ 5/5
GoogleI cannot thank David enough for the help and advice he has given us whilst buying our new home.
He has been friendly, honest, communicative and thoroughly professional throughout the whole process. I would not hesitate to recommend Frosts Harpenden.
Heather · 7 July 2018 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you very much Heather we really appreciate your comments. We wish you well in your new home and please don't hesitate to call us if you need any further help in the future.
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