Trusted Agent profile

Freeman Forman estate agents in Eastbourne, Tonbridge, Uckfield and 5 more

4.7

★★★★★ Excellent

1,088 reviews across 9 offices and 3 platforms

Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,049

Reviews on Google

All 9 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 9 offices

Trustpilot logo

38

Reviews on Trustpilot

Business-wide

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Our offices

Freeman Forman's nine offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.

ESTAS winners in one year, the group and its branches: 2021.

ESTAS awards by year, 2021

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 1,048 reviews on Google only. Show every review

5/5

Google

Freeman and Forman were excellent in helping us to sell our home. Vicky did all she could to make the sale as stress free for us as possible, keeping us up to date with progress all the time. We would have no hesitation with recommending Freeman and Forman to friends and family.

Jenny · 17 June 2018 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Wonderful to read Jenny that you received 5* service from Vicky and the team at Freeman Forman in Tonbridge. It is always great to read that our dedicated and committed team were able to make the experience as stress free as possible for you and kept you up to date with the progress of your sale at all time. Thank you for your fantastic review and also so your kind recommendation, Scott.

5/5

Google

I have not bought any property via Freeman Foreman but the whole team was very helpful when i was looking for a property to buy in Tonbridge. Especially Vicky. I have not met her but she was always responding to my emails in a timely and professional manner, and in general i really enjoyed communicating with her. I was viewing the properties with Robbie. And he was also very good and professional.

Natalia · 17 June 2018 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Thank you Natalia for your fantastic 5* review about the professionalism and knowledge you were able to gain from our dedicated team of Estate agents at Freeman Forman in Tonbridge. Kind regards, Scott

5/5

Google

We were delighted in achieving a higher sale price than expected for our house and the relatively short timescale for Freeman Forman to find us a buyer. The sales brochure describing our house included professionally taken photographs and an excellent description. We were kept informed of progress right through the sale process by the very attentive and professional staff. Really pleased to recommend Freeman Forman.

Alan · 17 June 2018 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Thank you for the great 5* review and recommendation. The Freeman Forman team in Tonbridge are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Kind regards, Sarah.

5/5

Google

Freeman Foreman Tonbridge are a well-managed estate agents with knowledgeable, hardworking and friendly staff. If your selling your property and you want a professional service, I would recommend Freeman Foreman. Being able to telephone and immediately speak with a helpful member of staff, makes a huge difference when navigating the stressful world of property buying and selling. Well worth the commission and highly recommended.

AlastairM · 17 June 2018 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Hi, Alastair Thank you so much for leaving this review and thank you for the recommendation! It's always great when the staff make everything run smoothly and it sounds like that is just what happened. I am sure if you have any more buying or selling in the future you know who to get in touch with! Kind regards, Chris

5/5

Google

The service at by Vicky at Freeman Forman has been excellent. Due to a relocation from the South West we were under severe time constraints. Vicky worked out appointment times so we weren't rushed and was able to dedicate her time to assisting us find the right house. She kept us fully up to date with proceedings even though we weren't in the area and she made our transition very easy. We would definitely recommend buying a house via Freeman Forman.

Andy · 17 June 2018 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Thank you Andy for your amazing review of the service you received from Vicky and the team at Freeman Forman in Tonbridge. It is wonderful to read that Vicky was able to dedicate the time to making sure you found the right house and that she kept you fully up to date on the progress even while you weren't in the area. Thank you for your brilliant 5* review and recommendation and best of luck settling into you new home. Kind regards, Scott.

5/5

Google

Freeman and Forman were excellent in helping us to secure the purchase of our property. They made every effort to ensure that the sale progressed as smoothly as possible and were always communicative. They liaised between ourselves and the seller tactfully, efficiently and with good humour, to resolve our questions at a critical time in the buying process. We would highly recommend Freeman and Forman.

Benjamin · 17 June 2018 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Thank you so much for this wonderful 5* review and recommendation. The team at Freeman Forman in Tonbridge strive to deliver a personal and straightforward service to all customers, I am happy to read that the team were able to deliver an exceptional service to you. Best wishes, Sarah

5/5

Google

I am currently in the process of selling and buying a house through Freeman Forman. So far I cannot praise their service enough! Throughout the transaction I have felt valued, the team is lovely to deal with (Andrea, Vickie, Rob and John), always friendly and professional and responsive. Even when things didn't work out on the first house we tried to buy, they found us something even better and really worked hard to secure a deal for us. When we put our property on the market, we had a meeting in the comfort of our home to agree and discuss everything. Their professional photographer is also superb, his photos are definitely better than the average brochure you see flying about. I am very happy so far and can highly recommend Freeman Foreman for buying or selling your home.

Annemarie · 17 June 2018 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Thank you Annemarie for this great 5* review about our Freeman Forman branch in Tonbridge. It is pleasing to read that you felt all the team were lovely, also always friendly and professional. I am very pleased that you managed to see the benefit of the professional photography and that you would highly recommend us to anyone looking to buy or sell. Kind regards, Scott.

5/5

Google

The service we received from Freeman Forman in Tonbridge when we were selling our house was excellent. All the viewings of the property were undertaken by them, thus taking all the stress of selling a property out of our hands. All the staff were very helpful which led to a very smooth sale. We were kept up to date at all times when needed.Thanks go to John and his team for all their help.We would not hesitate to use them in the future.

Roger · 17 June 2018 · Freeman Forman Tonbridge

Agent replied · 15 June 2024

Hi, Roger Thank you for taking the time to leave this excellent review! It must be such a relief that everything went so smoothly, especially when selling your house and it sounds like John and the staff did an excellent job. Kind regards, Chris

5/5

Google

Fantastic estate agents - proactive and excellent communicators who reassured me through my house purchase every step of the way.

Fiona · 15 June 2018 · Freeman Forman Tunbridge Wells

Agent replied · 13 June 2024

Thank you for this excellent review for the Freeman Forman team in Turnbridge Wells. It is great to see that they were able to deliver their proven 5* service. Good luck in settling in to your new home. Kind regards, Sarah

1/5

Google

The worst estate agent I have ever dealt with, very poor customer service, I had put an offer on a property which I liked and they told me that they would get back to me on the day that I had put the offer. However, they didn't get back to me for a week and I was very disappointed with their appalling customer service. I tried to phone them numerous times but I was getting conflicting messages from lots of members of staff and I was confused to which one was true. When the right member of staff got back to me he told me to wait for longer since someone else was interested in the house and they were hoping the person would perhaps offer more money. He had told me he would get back to me after the weekend so the owner could think about it, however, when it was Monday, they told me that the owner had not got back to them and they were still waiting for a response. Also, they told me that on Wednesday they had a viewing booked for someone else so I had to wait for even longer. After that, they didn't get back to me at all and I didn't hear anything from them until I took matters into my own hands and phoned them up to ask them if they were going to accept my offer but got a response saying that they had already sold the house to someone else and they had already instructed a solicitor. Appalling. Absolutely Appalling. I would of thought as a standard procedure that they would have sent me a formal letter telling me but I didn't receive anything in writing but just a curt conversation on the phone. i shall never buy a house through Freeman Forman Tunbridge Wells ever again and I strongly suggest that no one uses this as it is a rip off and they have appalling customer service.

S · 15 June 2018 · Freeman Forman Tunbridge Wells

Agent replied · 13 June 2024

Good Morning, Thank you for taking the time to provide us with your feedback. I am extremely disappointed to read of your experience when you wanted to purchase a property through our office. Countrywide have a straightforward complaints process, so if you would wish to discuss your concerns or would like to raise a formal complaint, you can write to us at review@countrywide.co.uk. Kind regards, Maryjane.

5/5

Google

Hard to fault the team at Freeman Foreman! Really friendly and helpful from start to finish. Emma, in particular, really went the extra mile to ensure our sale went ahead in a timely manner, despite difficulties with our buyers' solicitor. Very highly recommended!!

Ros · 15 June 2018 · Freeman Forman Tunbridge Wells

Agent replied · 13 June 2024

Congratulations on the sale of your property. The Freeman Forman team in Tunbridge Wells aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will make pass on your kind comment to Emma. Thank you and best wishes. Sarah

5/5

Google

I recently sold my property through Freeman Forman Tunbridge Wells and could not rate them highly enough. They offered an open house day which gained a lot of interest for our house and subsequently resulted in an offer that we were extremely pleased with! Stuart, Emma, Anthony and the team kept me up to date with the process every step of the way. I was extremely anxious about a quick turn around of the house sale, to ensure my son received a place at the local school to the house I was moving to and the team worked tirelessly to push the sale through as quickly as they could. I will absolutely be recommending this friendly and professional team to anyone looking to sell their property in the Tunbridge Wells area.

Kerry · 15 June 2018 · Freeman Forman Tunbridge Wells

Agent replied · 13 June 2024

Thanks for the wonderful 5 star review and recommendation. It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Tunbridge Wells team. Kind Regards, Sarah

5/5

Google

Excellent experience with the Ringmer Freeman Forman team. They were extremely helpful during the whole process which was particularly beneficial for us as first time buyers. I would definitely recommend them.

Alina · 16 April 2018 · Freeman Forman Lewes

Agent replied · 11 June 2024

Hello Alina, It's really great to read your wonderful 5* review and recommendation for our Freeman Forman branch in Ringmer and it delights me that the team provided such a helpful service and support throughout your process. Many thanks.

5/5

Google

I would highly recommend Freeman Forman, thought my purchase John and the team did a great job of supporting me and importantly keeping me updated. Couldn’t have asked for anything more well-done to the team! Chris

Chris · 16 April 2018 · Freeman Forman Lewes

Agent replied · 11 June 2024

Thank you Chris for your wonderful 5* review and brilliant recommendation for Freeman Forman in Ringmer. It was great to read that you felt fully supported and couldn't have asked for a better service. Kind regards, Scott

5/5

Google

Fantastic service!! John and his team were great throughout the whole selling process and kept us well informed. Would recommend them to anyone and hope to use them again in the future. Thank you John and your team for all your hard work.

Gem · 16 April 2018 · Freeman Forman Lewes

Agent replied · 11 June 2024

Thank you for your great 5* review and recommendation. It's wonderful to read that you were kept fully informed and up to date throughout the process by the Freeman Forman team in Ringmer branch. I will pass on your lovely comment to John. Many thanks again, Sarah.

5/5

Google

I have used Lampons, now Freeman Forman, for 7 years to deal with the letting of a property. The team, led by Dominic Harris, have without exception always been brilliant in dealing with negotiations between the two tenant and myself, or finding a new tenant when required. I cannot recommend Dominic and his team highly enough.

Susan · 13 November 2017 · Freeman Forman Uckfield Sales

5/5

Google

I cannot praise these guys highly enough for their dedication, care and the general help they gave through the entire process of marketing and concluding the sale process. They were able to secure a good deal for both us and the purchaser quickly; despite complications from our side they kept us and the purchasers informed at each stage. Right through to the completion date John and Emma went way beyond what I'd expect, not only that but they are great people too. Professional to a tee. Thanks guys!

Martin · 11 October 2017 · Freeman Forman Lewes

Agent replied · 11 June 2024

Hi Martin, thank you for leaving us this wonderful 5* review. Its excellent to read that your service at our Freeman Forman branch in Ringmer was to such a high standard, it is also great to read that John, Emma and the rest of the staff at our branch provided you with such a dedicated and helpful experience. I will make sure that your delightful review is seen by our team in Ringmer!

5/5

Google

Cannot praise this firm enough. They held our hand throughout the whole process and were constantly either at the end of the phone or even calling in to explain each stage of the move. The fact that they managed to obtain a really good price for our house was just fantastic. John Crump who we dealt with became more like a friend in the end, constantly advising and reassuring us all the way through.

Peter · 11 October 2017 · Freeman Forman Lewes

Agent replied · 11 June 2024

Thank you for taking the time to leave this wonderful 5* review. The team at Freeman Forman in Ringmer strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with John Crump and the entire team at the branch, many thanks. Sarah

5/5

Google

I recently moved my elderly Father from Ringmer to Hampshire and used Forman Freeman as agents to sell the bungalow in Ringmer. The service was amazing a real personal approach nothing was too much trouble. As a customer I felt valued and FF made every effort to take the hassle and anxiety out of selling. I received regular phone calls and updates regarding the sale and their care and customer service made this potentially traumatic move for my Father as smooth as possible. I would definitely recommend them if you want a professional approach with a personal touch.

Mandy · 11 October 2017 · Freeman Forman Lewes

Agent replied · 9 June 2024

Thank you Mandy for your wonderful 5* review of your experience selling through Freeman Forman in Ringmer. It was fantastic to read that you found the experience a positive one were the team was able to take the hassle and anxiety out of selling at such an important time. It is brilliant to see that you would recommend the team due to their personal touch and approach. Kind regards, Scott

5/5

Google

We recently moved house in Ringmer and FF handled both the sale and the purchase. Moving house can be a very stressful time but manager John Crump and his colleague Emma provided excellent support and advice throughout the whole process. John takes very good care of his clients; he kept us well informed with regular telephone updates on progress and was always available to talk through any issues. Our house move went relatively smoothly and we can’t thank John enough for helping us to achieve a home that we love. We have no hesitation in recommending FF to anyone considering a move. 10 star service!

Chrissy · 11 October 2017 · Freeman Forman Lewes

Agent replied · 11 June 2024

Thank you Chrissy for sharing your great experience with us about the service you received from Freeman Forman in Ringmer. It was great to read that John and Emma provided the very best in support and advice throughout the whole process and that you were kept informed regularly. Thank you for your 5* review! I wish it was possible for your to leave us the 10* you wished to do. Best wishes in your new home, Scott.

1/5

Google

Rating only, no written review.

Jade · 18 June 2017 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.

1/5

Google

Won't return calls. Rude and time wasters.

Jon · 18 June 2017 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.

1/5

Google

Found Lucy in letting to be rude, snorting and hanging up on me because I complained. Poor attitude, much friendlier and professional agents in the town

Spud · 18 June 2017 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Good afternoon, thank you for taking the time to leave us this feedback. I would like to apologise for you having received poor service and assure you that this is certainly not what we expect. If you would like to discuss this further, please contact us at customercare@countrywide.co.uk. Many thanks

5/5

Google

I have always found the Team at Freeman Forman Heathfield Branch to be extremely helpful and knowledgeable

Victoria · 15 June 2017 · Freeman Forman Heathfield

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Freeman Forman

Which Freeman Forman office has the most reviews?

Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.

Where are the Freeman Forman offices?

The nine Freeman Forman offices, by town:

Has Freeman Forman won any awards?

Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.

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