5/5
I consider the Robertsbridge team perform above and beyond the call of duty. Well done all.
Agent replied · 16 June 2024
Thank you Alec for your 5* review of our team at Freeman Forman. Best wishes, Scott
Trusted Agent profile
★★★★★
1,088 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.
1,049
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
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Freeman Forman's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.
ESTAS winners in one year, the group and its branches: 2021.
2021 1 Bronze and 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 1,048 reviews on Google only. Show every review
5/5
I consider the Robertsbridge team perform above and beyond the call of duty. Well done all.
Thank you Alec for your 5* review of our team at Freeman Forman. Best wishes, Scott
5/5
Fantastic service from both John, Vicky and the rest of the team. Professional and diligent service offered throughout. Was never under any doubt they were the right guys for the job. Fully recommend!!
Hi Tom, thank you for taking the time to leave us your fantastic 5* review of the professional and diligent service you received from our dedicated Freeman Forman team in Tonbridge. Best wishes, Emma.
5/5
Massive Thank you to Ryan, Andrea and Vicky who could not have done enough for us throughout our property search and purchase. A professional and good experience from start to finish. Once again thank you!
Hi Chris, thank you for your excellent 5 * review of the professional service you received from Freeman Forman in Tonbridge. Best wishes, Emma.
1/5
Booked in two viewings, had stream of emails confirming them. Called on way to let them know we would be 5 minutes late. Turns out they had booked it on for a week later. No reason why, complaints on phone not dealt with. Told would come back to us after finding out what happened, heard nothing about this. Managed to book in an emergency viewing later in the day, they still turned up 15 minutes late. We were told by the seller that this had also happened before. If you are selling with them good luck. If you are booking viewings with them make sure you pin them down on dates. Overall a nightmare to deal with.
Hi James, I am sorry to read you have not had the experience you expected with regard to booking viewings. If you would like to, please provide us with further feedback so we can look into this for you. Please contact us at review@countrywide.co.uk, best wishes, Emma.
5/5
Unbeatable customer service from the Freeman and Forman Tonbridge team! We can't recommend them highly enough. They were extremely attentive, nothing too much trouble. A pleasure to work with. We are so very pleased that John and the team were recommended to us. Keep up the good work!
Good morning, thank you for leaving us with your fantastic 5* review of the unbeatable customer service you received from Freeman Forman in Tonbridge. Best wishes, Emma.
5/5
Ben, Vicky and the team at the Tonbridge office were fantastic in making our sale as easy and stress free as it could be. We had been on the market for some time but after switching to Freeman Foreman we received an offer very quickly and were able to buy our dream house. Thank you!
Thank you Emma for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Freeman Forman branch made this a stress free experience for you. I wish you all the best settling into your dream home. Kind regards, Lucy.
5/5
Had excellent service from Freeman Forman (Tonbridge) earlier this year. They were not even my Estate Agent, but acting for the seller of the property I was buying. It became quite a complicated transaction due to my buyer / her solicitor delaying matters, but John and the team managed to hold the chain together and got us all over the line eventually. Would really recommend them!
Thank you Christine for your wonderful words and 5* review! It was great to read that, even though our team were not your direct agent, they were able to help progress the chain and help you achieve a successful conclusion. Kind regards, Scott.
1/5
You send me 2-3 letters PER WEEK, I don't want to use your company, seriously, STOP HARASSING ME!
Hi Jon Bon Jovi, I am sorry that you are receiving communication from our team that you no longer want to receive. You can put in your request with our head office team at privacy@countrywide.co.uk for this marketing to stop. Please, however, make sure you provide as much detail about the marketing you are receiving and also any applicable e-mail or postal addresses. Kind regards, Scott
5/5
Rating only, no written review.
Many thanks Mark for your 5* review. Kind regards, Lucy.
5/5
Professional, considerate... made the journey so much easier
Thank you Jane, i am glad we were able to make the process easier, please accept our best wishes. Kind Regards, Sarah
5/5
Excellent Customer Service from beginning to end...went with FF on recommendation and would have no hesitation in recommending them. Have used other Estate Agents in the past and not a patch on FF - they seem to go over and above and pulled out all the stops to get my property on the market as I had already made an offer on my now flat and even when my original sale fell through they contacted me straight away and we were quickly back on track. And unlike other Estate Agents do not have the usual Sales talk...just get on and do the job and are upfront and honest...very easy to talk to and friendly...treat you how you would want...and don't stick themselves on a pedestal or give you a lot of flannel like I've experienced before. Can't fault them.
Thank you for taking the time to leave this wonderful 5 star review. The team at Freeman Forman strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout. I will make sure you review is shared with the entire team at the branch. Kind Regards, Sarah
5/5
FF were excellent throughout the process of selling my property. They stayed in contact with me throughout, and kept me fully informed of any developments or updates. They arranged several open days which created a large interest of my house, and I was genuinely surprised how many viewings they obtained. I couldn't fault them in any way. Whoever you spoke to at the office when you rang, they went out of their way to take on the query and answer if they could. If not, a promised phone call with an answer was made back without delay. I wouldn't hesitate to recommend them.
Thank you Paul for your glowing 5* review and recomendation about our local Freeman Forman team. It is wonderful to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
Really positive experience from start to finish. Helen and team were very professional and kept you updated every step of the process. Having had a bad experience with an online agent before switching to Freeman and Forman, I really valued the service provided. I also used their recommend conveyancers, Countrywide. Countrywide were very professional and incredibly responsive...I will definitely use them again. Thank you!
Thank you Mark for your glowing 5* review of our local Freeman Forman team. It is always great to read such positive reviews from our clients. Kind regards, Scott
5/5
Freeman Forman in Uckfield is the most helpful and well-informed letting agency you could hope to find anywhere. Dominic Harris provides expert and clear advice based on an unrivalled understanding of the local lettings market. We have used them for letting a flat in Uckfield and are in the process of doing so for another. Brilliant service.
Hi Tom Thank you for taking the time to leave this review. It is always great to hear comments like yours and I will make sure that Dominic gets them fed back to him as it sounds like he has earned those 5 stars! Kind regards, Chris
5/5
Many thanks to John Crump and the team for helping with the purchase of our lovely flat in Lewes. Customer service at its best
Thank you Matt for your glowing 5* review of our Freeman Forman team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
John, Emma and the team are excellent at what they do. From start to finish they made a potentially challenging process less confusing and daunting. I'd highly recommend using them if you're looking to sell in Ringmer or surrounding areas.
Hi Will, thank you for taking the time to leave us with your fantastic 5* review of the great service you received from our dedicated Freeman Forman team in Ringmer. Kind regards, Emma.
5/5
We are so grateful for the help we received by Freeman Forman when buying our property, particularly John & Emma. They guided us through every step and made the process less confusing for us. They were also incredibly professional. I highly recommend Freeman Forman and will always be grateful to John & Emma - thank you :)
Thank you Sheri for your wonderful 5* review! Best wishes Emma
5/5
We sold our house through Freeman Foreman this year and I cannot rate their service highly enough! John and his team worked tirelessly and beyond the call of duty to ensure the process was as smooth as possible for us. Really impressed with the communication and customer service, much better than you get from the average estate agent!
Thank you Mark for your amazing and kind review of our dedicated team at Freeman Forman. I will, of course, make sure your kind words and 5* review is forwarded on to them. Kind regards, Scott
5/5
Rating only, no written review.
Thank you for this 5* review Hannah, for the Freeman Forman branch in Robertsbridge. Kind regards, Maryjane.
5/5
Freeman Forman in Uckfield is the most helpful and well-informed letting agency you could hope to find anywhere. Dominic Harris provides expert and clear advice based on an unrivalled understanding of the local lettings market. We have used them for letting a flat in Uckfield and are in the process of doing so for another. Brilliant service.
Hi Tom Thank you for taking the time to leave this review. It is always great to hear comments like yours and I will make sure that Dominic gets them fed back to him as it sounds like he has earned those 5 stars! Kind regards, Chris
5/5
Rating only, no written review.
Thank you for this 5* review Hannah, for the Freeman Forman branch in Robertsbridge. Kind regards, Maryjane.
1/5
Inefficient and incompetent!
Hi John, Thank you for taking the time to leave this feedback. I am disappointed to read this. If you have any concerns you would like to discuss, please do not hesitate to contact us here at Freeman Forman. Many thanks again, Regan.
5/5
Professional and friendly staff in Eastbourne branch. The real estate agent to go to!
Good morning, Thank you for leaving this wonderful 5* review about our Eastbourne Branch. It is great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide. Many thanks again for taking the time to leave this review. Kind regards, Regan.
5/5
Throughout the process the Freeman Foreman team were helpful supportive and took the initiative to make sure the move went really smoothly. Thank you !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.
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