Trusted Agent profile
★★★★★
1,090 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,090 reviews on three platforms, rated 4.7 out of 5 overall.
1,051
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
Freeman Forman's nine offices, most reviewed first. Each has its own page.
Showing 1,050 reviews on Google only. Show every review
5/5
GoogleFaultless service. Went extra mile to secure buyer when first pulled out at last minute. Special thanks to Lucy for her diligence in managing all aspects of our sale
Many thanks for your fantastic 5* review. Best wishes Lisa, Customer Relations.
5/5
GoogleGreat focus on customer care. I felt informed and at ease throughout the whole process, from viewing the property to moving in. Janine and Donna are very friendly and professional.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing, professional and friendly. Great estate agent sold my house within a few weeks after another local estate agent failed in 4 months. Thanks Freeman and Foreman.
1/5
GoogleAwful experience. As a landlord I can honestly say the management of my property has been disgusting. Lack of communication to both myself and tenants, resulting in property damage that I have had to stump the cost of. Management agent Countrywide is a farce, two of the staff members I’ve dealt with have been totally incompetent in their jobs, I believe I have been fed a lot of lies. I’ve asked for a paper trail of one of the issues raised, but they have been unwilling to provide. I’m not quite sure what I pay the massive fees for monthly as they don’t appear to do anything? Certainly not manage the property. I’ve been promised apologies from the regional manager and promised I would see an improvement... ha... have yet to see either. Communication is dire. I’m frankly disappointed, disgusted and frustrated with my management team and the company as a whole. Have the issues been sorted? No. Would I recommend? No I absolutely would not. What is going on in that office?
Hi Louise, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further with our Customer Care Team. Stay safe, Scott @ Customer Relations.
5/5
GoogleFreeman and Forman have provided a responsive and professional rental service, I wouldn’t hesitate to recommend them. The team at the Uckfield branch have been very efficient and friendly.
Many thanks for the great 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI bought a property through Freeman Forman and Jena Dadsell was the agent that helped me through a difficult purchase, she was professional, thoughtful, always called back and helped in every way she could. I can't recommend her service highly enough it was outstanding !!
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleI’d just like to take a moment to thank Sophie Chenery for all the hard work she put in to helping us buy our new home. In my opinion Sophie went above and beyond and couldn’t of asked for a better and kinder person to deal with, any queries or questions i had she never hesitated to answer. All the phone calls and the emails were always dealt with promptly and professionally. Thanks you so much for everything and would 100% recommend you to anyone looking to buy there dream home. Alex Bundy
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GooglePurchasing a property I was lucky enough to be introduced to the wonderful Jena Dadswell. She dealt with everything needed to complete the sale, from meeting me for a viewing to working tirelessly chasing up solicitors to get a quick completion. Jena was professional and friendly throughout and I hope Freeman Foreman appreciate her as much as I do.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleWe have recently purchased our new home through Freeman and Foreman at Uckfield, this process was particularly difficult and lengthy but we got there in the end. I would like to acknowledge Matthew Wright and his team for their efforts in dealing with our case, they were fantastic and always cheery and bright. Thankyou Matt, it was a pleasure dealing with you . Best wishes Lynn & Steve Harmer
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently purchased a property through Freeman Foreman in Uckfield. It became a complicated and stressful process due to lots of issues between the Solicitors. We can't praise the staff at Freeman Foreman Uckfield enough for their calm, supportive and constructive approach. They were definitely the strongest link in the chain, always happy to help and often going above and beyond. A big thank you to Lucy, Jenna and the rest of the team!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleEveryone I have spoken to at Freeman Forman have been really helpful and responsive in a professional and friendly manner. A special thanks to Natasha for helping us with our move from start to finish. She has continually updated me at each stage of the purchase and I am extremely grateful for her help and guidance throughout the whole process!
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
1/5
GoogleRubbish service. Yes, we're in a pandemic but somebody must be working from home to answer queries. No such luck, no phone contact, no answer through Rightmove, even an email came back as undeliverable using the address they supplied. Is there anybody there?
Hi Richard, I am sorry that this has been your experience and this matter will be flagged. During the Government imposed lock down we did have to close our offices and as such were unable to offer a telephone service. We did, however, offer a webchat function to help and support during this period of which I hope you utilised. Stay safe, Scott @ Customer Relations
5/5
GoogleI have just completed on a very tricky sale. No ones fault but Covid and Government departments. The staff at Ringmer office were just brilliant. So supportive, understanding and a delight to work with. They were professional, friendly and quick to respond when needed. This is not my first dealing with Freeman and Forman and I am sure it will not be my last. I thoroughly recommend them and thank them for their brilliant service.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleI have let from freeman foreman for 4 years now and I have never had a problem they are always really helpful and responsive, no complaints here.
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
GoogleAmazing, professional and friendly. Great estate agent sold my house within a few weeks after another local estate agent failed in 4 months. Thanks Freeman and Foreman.
5/5
GoogleDaryl and his team are a credit to the company, i would recommend them to friends and family in the area as they always kept me up to date with what was happening, viewings were always done at a sensible amount of notice and no pressure approach is why i will use them again. Thank you Uckfield Branch!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
GoogleAwful experience. As a landlord I can honestly say the management of my property has been disgusting. Lack of communication to both myself and tenants, resulting in property damage that I have had to stump the cost of. Management agent Countrywide is a farce, two of the staff members I’ve dealt with have been totally incompetent in their jobs, I believe I have been fed a lot of lies. I’ve asked for a paper trail of one of the issues raised, but they have been unwilling to provide. I’m not quite sure what I pay the massive fees for monthly as they don’t appear to do anything? Certainly not manage the property. I’ve been promised apologies from the regional manager and promised I would see an improvement... ha... have yet to see either. Communication is dire. I’m frankly disappointed, disgusted and frustrated with my management team and the company as a whole. Have the issues been sorted? No. Would I recommend? No I absolutely would not. What is going on in that office?
Hi Louise, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further with our Customer Care Team. Stay safe, Scott @ Customer Relations.
5/5
GoogleI bought a property through Freeman Forman and Jena Dadsell was the agent that helped me through a difficult purchase, she was professional, thoughtful, always called back and helped in every way she could. I can't recommend her service highly enough it was outstanding !!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GooglePurchasing a property I was lucky enough to be introduced to the wonderful Jena Dadswell. She dealt with everything needed to complete the sale, from meeting me for a viewing to working tirelessly chasing up solicitors to get a quick completion. Jena was professional and friendly throughout and I hope Freeman Foreman appreciate her as much as I do.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleRating only, no written review.
Thank you for your five-star review. Kind regards, Donna.
5/5
GoogleGenuine n convenient i really like their service.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleAgency highly recommended. A huge range of properties, useful and polite staff. Customer service really good.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.
ESTAS winners in one year, the group and its branches: 2021.
ESTAS awards by year, 20212021 1 Bronze and 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.
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Eastbourne has the most, with 204 reviews rated 4.6 out of 5, followed by Tonbridge with 204.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.
