Trusted Agent profile
★★★★★
1,090 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,090 reviews on three platforms, rated 4.7 out of 5 overall.
1,051
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
Freeman Forman's nine offices, most reviewed first. Each has its own page.
Showing 1,050 reviews on Google only. Show every review
5/5
GoogleThe lettings team at Freeman Forman have always been extremely helpful. Special mention to Ryan who answered all queries and helped us massively during our move.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe lettings team at Freeman Forman are brilliant. Ryan has been incredibly helpful with all questions, queries and any concerns that I have had as a first time renter and is very professional in what he does.
Thank you for leaving us your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have dealt with many estate agents over the years but the team at Freeman Forman in Eastbourne have been second to none. Special mention to Felicity who has been on hand to answer any questions I have and help every time I call. Really happy with the service, would highly recommend.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMyself and my partner recently bought through Freeman Forman. We’ve used the sales, lettings and financial services’ team and the entire process has been really smooth. Special mention to Ryan who set us up with our first mortgage appointment, answered any outstanding questions from our existing rental and put us in touch with Jamil and Ross who were equally helpful on the sales’ side. 5 stars all round!
Thank you for your excellent 5* review and your kind words! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional service from the team. Sophie kept me fully informed as the move progressed and nothing was too much trouble.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWow, what can I say from start to finish these guys have been amazing. Rebecca who we have been dealing with has gone above and beyond with us. Fantastic communication and most importantly professional. Rebecca has made a young family happy for Christmas by organising a rental property at very short notice. I can't recommend this company enough and most of all 10/10 for Rebecca well done!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmy has been incredibly helpful during the process of my move. She has answered all of my questions and helped me understand what I needed to do when. She's also been very nice to talk to each time I've called.the office. Big thanks to Amy and the team.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie was really helpful throughout, great estate agents
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA massive thank you to Amy and Rebecca for all the help in finding me and my family our forever home and the amazing communication throughout
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleSophie Chenary from the Heathfield branch has been incredible through out our whole process. Highly recommend!
Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmy in the Heathfield office has been fantastic from our very first meeting! She made the process of finding a house to rent easy and I would thoroughly recommend her!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmy has been incredibly helpful during the process of my move. She has answered all of my questions and helped me understand what I needed to do when. She's also been very nice to talk to each time I've called.the office. Big thanks to Amy and the team.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant team at Heathfield office! Absolutely recommend in every way and such professional service at all times. We were kept informed of everything and explained procedures along the way. Always there on concerns of sale and purchase. Greg, you have great team and thank you to lovely Sophie Cox and Sophie Chenery, Karen and also many thanks to Becky Stonebanks who was most helpful to us.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Amy at the heathfield branch. She's been very helpful in listening to my needs and setting my expectations. She has helped me throughout the process, giving me advice and updates when needed and requested. Having experienced some not so helpful staff from other estate agents, Amy was a breath of fresh air. Amy is a real credit to your company.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service, would definitely reccomend!
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you to Jamil and all the team at Freeman Foreman for your diligence and patience in the sale of my mother-in-law's retirement flat. These properties are never easy to sell but you were knowledgeable and proactive on pricing, and managed to keep our buyer interested and engaged despite some significant, but unavoidable, delays in the exchange and completion. You provided a great service and we do not hesitate to recommend you to others.
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
2/5
GoogleVery poor
Hello, I would like to encourage you to contact us via emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Scott, Customer Relations
5/5
GoogleVery helpful team. Anna is fantastic! Thank you
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleGreat group of friendly faces, super helpful and always go above and beyond. Would highly reccomend
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service & communication. Great team, particularly Ana, Jack & Gina. Helpful from start to end.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood friendly team, Natasha especially helpful and proactive. House details very good and photos excellent.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was finding it really difficult finding an agent to help with letting my property and went to see Janine at Freeman foreman and the service was fantastic, thank you all for your help and support getting this sorted for me.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Janine, Jack and Anna on the lettings team. Very friendly and helpful in helping us look for our next home
Many thanks for your marvellous 5* review James. Best wishes, Lucy, Customer Relations.
3/5
GoogleAll of the staff at Freeman Forman those being Anna and Jack were to say the very least Helpful, knowledgeable, polite, punctual and very pleasant. They do seem to go the extra mile and I would not hesitate in recommending them under any circumstances.
Thank you for taking the time to leave us your review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 1 Bronze and 1 Best in County ESTAS 2021 winners
2020 1 Silver ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Eastbourne has the most, with 204 reviews rated 4.6 out of 5, followed by Tonbridge with 204.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award. The group and its branches have also won 1 other industry award since 2020.
