Trusted Agent profile
★★★★★
1,090 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,090 reviews on three platforms, rated 4.7 out of 5 overall.
1,051
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
Freeman Forman's nine offices, most reviewed first. Each has its own page.
Showing 1,050 reviews on Google only. Show every review
5/5
GoogleThe team at Freeman Foreman provided exceptional service and were incredibly helpful in finding me a place to live, couldn’t recommend them any more 😊 …
Thank you for your thoughtful 5* review and recommendation Emily! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lettings team were great when helping me find a place, really professional and friendly. Chloe was really helpful on the phone, made the whole process easy!
Thank you so much for your 5* review! We're thrilled to hear that Chloe and the lettings team made your experience smooth and enjoyable. Best regards, Lucy, Customer Relations Team
5/5
GoogleMatt was very helpfull and knowledgeable Very impressed with these agent's
Many thanks Richard for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely terrible service, don’t know what they are doing, push you to the point where you get frustrated with them, then they use that as a reason to be rude on the phone. Advert said communal parking…..now being told it’s allocated, which is fine but the lady was very rude about it. Had to chase the inventory twice a week for a month…. Then it said a window was working that was not…. Before we rented the building we were promised someone would contact us to repair a hole in the wall….guess what NOTHING had happened. I will not be using this company again it’s just the worst
Hi Riley, I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleExcellent experience of a house valuation from Matthew Wright!
Many thanks for your marvellous 5* review Tristan. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest service, cannot thank you enough for our gorgeous new home.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Googlei found Anna Tempest to be very professional efficient, polite pleasant and friendly. Willing to answer any questions, happy to give advice if needed, didnt rush us, took her time to explain anything. i would recommend Anna,and give her ten out of ten. kind regards Mrs.Jan Hunt.
It’s really lovely to read another 5* review and recommendation Janet. Many thanks, Lucy, Customer Relations.
5/5
GoogleBest service, cannot thank you enough for our gorgeous new home.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleToby from lettings was really helpful, would recommend
Thank you for your thoughtful 5* review and recommendation Luke! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had excellent service by Toby. He has helped me find my dream house and I would highly recommend him and Freeman Forman.
5/5
GoogleAnna and Janine were so helpful during the whole process with our first move. Would highly recommend.
Sarah Finch thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat service from toby helped us get the flat and was very welcoming
Thank you for taking the time to leave us this amazing 5* review Brandon. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat service from Toby in the lettings department, he was very helpful and knowledgeable and answered all the questions I had would highly recommend.
Many thanks for the fantastic recommendation and 5* review Alan. Kind regards, Lucy, Customer Relations.
5/5
GoogleToby helped us get out flat and provided great service very happy thank you Toby!
Thank you for taking the time to leave us this tremendous 5* review Marley. Kind regards, Lucy, Customer Relations.
1/5
GoogleNo chance of getting your valuation unless you tell them you want a quick sale? I can't say for sure but after 2 weeks and 4 calls it's still not here...
5/5
GoogleFantastic branch! Prompt and reliable communication. Toby answered all of my queries, and walked me through the whole letting process. Would highly recommend.
Many thanks for your marvellous 5* review and recommendation Gail. Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie and her team were so helpful and informative when I went into their branch to begin my property search. Such a great experience with her and the team !
Thank you for taking the time to leave us this amazing 5* review Jack. Kind regards Lucy, Customer Relations.
5/5
GoogleFreeman Forman helped me find my first home, Owen was fantastic throughout. I would highly recommend freeman foreman to any potential buyers as they were so helpful and supported me from the start to end of the process 5 stars throughout
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst, I was welcomed nicely at the agency, Janine Anna Toby, everyone really helped me find a home, even though my English is poor, I thought I had no chance, and now my wife and I are shocked that we have a home. Peace and quiet and I have no words. Thank you very much and we recommend Freeman Forman Uckfield Janine you are amazing ❤️
Thank you Robert for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleToby and the team at Uckfield were fabulous organising a collection of signs for the Children's Respite Trust for our charity Golf Day. They were professional, generous and all round brilliant - thank you!
Thank you for your thoughtful 5* review Abigail! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleFreeman Foreman helped me last year when I was looking for my new home. They were a great help and found somewhere suitable really quickly. Toby called me this week to check in after a year of being in my new place, and I really appreciated the gesture. He was kind and professional and it's comforting to know he took the time to follow it up and see if I needed anything. Great work!
Thank you for your brilliant 5* review and thank you for your kind words Katie. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest service, cannot thank you enough for our gorgeous new home.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleDreadful Estate Agent. Overpaid for the poor service received. When listed all we weren’t happy about, including witnessing one of their negotiators leaving people viewing our property in the bungalow UNATTENDED whilst they showed others the garage, and asked for a reduction in the fee we were point blank refused…they may have good reviews on here but check Feefo they have 50% ONE STAR reviews!!! Typical corporate couldn’t care less attitude!
Hello Christine, We are aware that you have recently raised your concerns formally with our dedicated Customer Relations Team, who have now completed their investigation in-line with the expectations of The Properly Ombudsman. I am aware they have shared their response with you and from this investigation no areas of concerns were upheld. However, I am sorry if you have felt differently about your experience. Should you wish to raise this matter further, advice on how to do this has been provided within your within Emma's response. Kind regards, Scott @ Customer Care
5/5
GoogleThe team at Freeman Forman were great. Amy in particular was a fantastic support and guide for my renting experience. Thank you
Thanks Becky for leaving us your great 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 1 Bronze and 1 Best in County ESTAS 2021 winners
2020 1 Silver ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Eastbourne has the most, with 204 reviews rated 4.6 out of 5, followed by Tonbridge with 204.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award. The group and its branches have also won 1 other industry award since 2020.
