Trusted Agent profile

Freeman Forman estate agents in Eastbourne, Tonbridge, Uckfield and 5 more

4.7

★★★★★ Excellent

1,090 reviews across 9 offices and 3 platforms

Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,090 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,051

Reviews on Google

All 9 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 9 offices

Trustpilot logo

38

Reviews on Trustpilot

Business-wide

Our offices

Freeman Forman's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,050 reviews on Google only. Show every review

5/5

Google

Excellent Estate agents with friendly approachable members of staff. Every single member of staff that we dealt with (Daisy, Harley and Felicity) were always courteous and knowledgeable. Answered all our questions, met us at our new property for all interactions. I would thoroughly recommend using Freeman Foreman Sales and Lettings.

Tony · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 22 October 2024

Many thanks Tony for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.

5/5

Google

I recently had the pleasure of working with Freeman Foreman during my recent move, and I can't emphasize enough how incredible my experience was, thanks to Daisy and Felicity. From the very start, they were more than helpful, guiding me through every step and making what I thought would be a stressful transition into a surprisingly smooth process. Moving is often fraught with issues, and, as luck would have it, we encountered some unforeseen circumstances. However, Daisy and Felicity's kindness, support, and outstanding communication truly made all the difference. They went above and beyond to ensure that we felt secure and well-informed throughout the entire process. One of the highlights of our experience was when they reached out to check in on us after we moved in. It's rare to find such personal touches in customer service, and their thoughtfulness left a lasting impression on us. I am immensely grateful for the assistance that Daisy and Felicity provided. Their dedication and personal touch turned a potentially daunting experience into a positive milestone in our lives. I highly recommend Freeman Foreman to anyone looking for a seamless moving experience, and I can attest that you won’t be disappointed! Thank you once again, Daisy and Felicity, for everything!

R · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 22 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Having experienced some issues with a previous agent selling our property where they weren’t being proactive enough in marketing the property or contacting potential interested parties I turned to Freeman Forman. We are yet to receive an offer/have our first viewing, but the difference in service so far is night and day. Charlene has been absolutely incredible and in under a week made time not only to meet with us, but to have photographs taken, the property marketed and the first viewing scheduled. She really took the time to understand the property and you can see her genuine passion for what she does. The contact and communication has been absolutely brilliant from everyone and I have full confidence in the team to sell our property in good time. Thankyou for all your hard work already.

Jules · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 22 October 2024

Thank you so much for your wonderful 5* review Jules! We're thrilled to hear that Charlene and the team have made such a positive difference in your experience. Your kind words and confidence in us mean a lot. Best regards, Lucy, Customer Relations Team

5/5

Google

Dealt with Fliss and she was absolutely amazing! Answered all of our questions and completely put our mind at ease when letting out our family home as we were moving away! Could not recommend a better agent :) thank you so much Fliss and the team

Tamsin · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 24 August 2024

Many thanks for your marvellous 5* review and recommendation Tamsin. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent customer service from Felicity in the Eastbourne branch.

Giampaolo · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 24 August 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Thanks so much for the service provided by Felicity and Daisy from their Eastbourne office finding me a good tenant.

Mei · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 24 August 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Ross @ Freeman and Foreman Eastbourne has been nothing but amazing. I was originally looking for a 2 bed house that - shared ownership that was affordable.... however Ross went above and beyond and managed to get me onto a 3 bed :) Could not recommend they guys more. Thank you to all the team.

Unigel · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 24 August 2024

Thank you Unigel for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Great experience with the company. Very fast and efficient. Answered all the questions needed, kept me updated. Would recommend 10/10 to anyone. Ps. The gift box when moving in is such a lovely gesture.

Joanna · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 24 August 2024

Many thanks for your marvellous 5* review and recommendation Joanna. Best wishes, Lucy, Customer Relations.

5/5

Google

Daisy and Felicity at Freeman and Foreman were so helpful when I moved into my new flat, everything went smoothly and I had nothing to worry about. Would definitely use them again as even after I moved in they checked that everything was ok and if I had any problems they were there to help.

Julie · 16 April 2025 · Freeman Forman Eastbourne

5/5

Google

I can't thank the team at Freeman and Foreman enough. I first met Ross last year, he kept in touch with me regularly and always kept me in mind for new shared ownership properties that came available. Having Dan in branch to organise the mortgage was so helpful and made the whole buying process smooth and stress free. The whole team have been fantastic from start to finish. I am now settled in my first home and I genuinely couldn't have done it without Ross, Jamil and Dan. Nothing was ever too much trouble and they looked after even the smallest details of the buying process so I didn't have to. I would definitely recommend and use them again for any future moves and property purchases. Very friendly office, welcoming, professional and friendly. THANKS A MILLION I feel sage and settled and mega proud I have bought my first home xx

Scott · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 24 August 2024

Thank you so much for your wonderful 5* review Scott! We're thrilled to hear that Ross, Jamil, and Dan could make your first home-buying experience smooth and stress-free. Congratulations on your new home, and we look forward to assisting you with any future moves! Best wishes, Lucy, Customer Relations.

5/5

Google

Really great staff. Felicity especially is always there when I need her. A true asset to the company. Thankyou for all your help.

Jedi · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

SAI · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for your 5-star rating!

5/5

Google

First time renters- Felicity Richardson has been extremely helpful and professional with my partner and myself in talking us through the process of renting for the first time and assisting us along the way.

Matt · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for taking the time to leave us this great 5* review Matt. Kind regards, Lucy, Customer Relations.

1/5

Google

Bullying and unprofessional. After no apology from 'Branch Manager' , Jamil, (who did not listen to the recordings of two calls to us) defended his member of staff. Update: Having followed the link sent to us to make a complaint was told it was the wrong address who then told me where to pass it, that is 'Countrywide' who own this Estate Agent. No reply from Area Manager; then when trying to lodge an official complaint for bullying, but feel like we're being sent from pillar to post. My daughter is still upset about the appalling way she was treated.

Mandy · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Hello Mandy, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Amazing feeling to find a new home according to my requirements . Andy is so helpful . I recommend free man Forman ❤️❤️❤️❤️❤️

Srivani · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Hi Srivani, thank you for your kind words! We're thrilled to hear that Andy provided you with an amazing experience in finding your new home. We appreciate your recommendation and are delighted to have been of help. If you need any further assistance, feel free to reach out. Thank you!

5/5

Google

Thank you the perfect services provided on both properties. Very good communication and effort which leads to a very good outcome.

Nik · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for your kind words, Nik! We are thrilled to hear that you were pleased with our services and communication. Your satisfaction is our top priority. If you need any assistance in the future, feel free to reach out.

5/5

Google

Transaction is very smooth. Team is great and friendly. Thank you to Felicity and the team

Marlon · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Hi Marlon Hernandez, thank you for your kind words about your smooth transaction with our team. We're delighted to hear that Felicity and the rest of the team provided great and friendly service. We appreciate your feedback!

5/5

Google

Daisy and felicity are always so quick and efficient at finding me tenants and always so kind and reassuring. I would recommend freeman forman lettings

Escher · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for your kind words, Escher! We are thrilled to hear that Daisy and Felicity provided you with quick and efficient service. We appreciate your recommendation and look forward to assisting you with any future letting needs.

5/5

Google

I rent through Freeman Forman. Daisie and Felicity were great in helping me find the perfect home for me. Highly recommend

Grace · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Dear Grace, thank you for your kind words! We are thrilled to hear that Daisie and Felicity were able to help you find the perfect home. If you ever need any assistance in the future, feel free to reach out. Thank you for recommending us!

5/5

Google

Had a wonderful experience with questions and queries regarding the property im looking to rent! Daisy and Felicity were very patient and helpful. Would definitely recommend these wonderful ladies!

Annabel · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for your kind words, Annabel! We are thrilled to hear that Daisy and Felicity provided you with a wonderful experience and were patient and helpful with your queries. We appreciate your recommendation and look forward to assisting you further with your property search.

1/5

Google

After a deal got changed, I had spend hours of time untangling the mess. Two separate deals got entirely convoluted. I finally discovered in the end the deal that I had agreed with Freeman and Forman had not been honoured. I can’t express how disappointed I am with the experience and service I have received from both companies. Although the staff at Freeman and Forman are nice and appear to be helpful, there seems to be no accountability for the errors that were made from both parties. I’m a longstanding landlord with a portfolio and history of previous positive experiences with them in sales and lettings. Sadly, I have had to walk away and cut my losses.

Nicholas · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 April 2026

Hello Nicholas, Thank you for sharing your feedback with us. I'm truly sorry to hear about the difficulties you experienced and the disappointment it has caused. We value your longstanding relationship with us and would appreciate the opportunity to discuss this matter further. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

Amazing freeman Forman can’t fault the help and service I’m very happy with everything so thank you for all your help truly would recommend to anyone!!

Poppy · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 April 2026

Thank you Poppy for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Very Efficient and quick service

Raman · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 April 2026

Thank you for your glowing 5* review Raman. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a wonderful experience with the letting team at Freeman Forman Eastbourne, especially Daisy, she’s got such kind voice, I looked forward to hearing her say “Hi Yvette, it’s Daisy from Freeman Forman…” every time she calls, she’s always there to help and very attentive, amazing customer service overall, I strongly recommend.

Yvette · 16 April 2025 · Freeman Forman Eastbourne

Agent replied · 16 April 2026

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

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Awards

The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.

ESTAS winners in one year, the group and its branches: 2021.

ESTAS awards by year, 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about Freeman Forman

Which Freeman Forman office has the most reviews?

Eastbourne has the most, with 204 reviews rated 4.6 out of 5, followed by Tonbridge with 204.

Where are the Freeman Forman offices?

The nine Freeman Forman offices, by town:

Has Freeman Forman won any awards?

Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.

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