Trusted Agent profile

Fraser & Co estate agents in Barnet, Westminster and Hounslow

4.4

★★★★★ Great

504 reviews across 4 offices and 2 platforms

Fraser & Co has four offices, in Barnet, Westminster (two offices) and Hounslow. Together they have 504 reviews on two platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

443

Reviews on Google

All 4 offices

Trustpilot logo

61

Reviews on Trustpilot

Business-wide

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Our offices

Fraser & Co's four offices, most reviewed first. Each has its own page.

Latest reviews from every Fraser & Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Fantastic solution

Fantastic solution. Additionally when I hit the level that I needed to scale up from a free account to a paid subscription, it was realistic.

Peter · 7 April 2023 · Fraser & Co Kew Bridge & Brentford

5/5

Trustpilot

I have been using Cuttly on a free plan…

I have been using Cuttly on a free plan and had some problems with some German special characters (umlauts link ö and ä, sharp s) in the redirected full-link als parameter. I received very fast response and they solved the problem on the same day! Great support for a free plan - very unusual.

Hartmut · 29 March 2023 · Fraser & Co Kew Bridge & Brentford

5/5

Trustpilot

Problem Solved so Quickly

I have shared a wrong links with peoples which need to corrected on urgent basis. I feel panicked and emailed them. They have shared the link how to resolve it and it worked perfectly. This was real quick and life saving for me! Thanks a lot to their instant, quick and helpful support!

Tamanna · 2 February 2023 · Fraser & Co Kew Bridge & Brentford

5/5

Google

Rating only, no written review.

Belle · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Hi Belle, Thank you so much for leaving a 5 star review! Have a wonderful Christmas! Best Wishes, Fraser & Co Team

5/5

Google

Rating only, no written review.

Sunny · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Sunny, Thank you so much for giving us 5 stars :) Best wishes, Fraser & Co Team

5/5

Google

Rating only, no written review.

Frausss12 · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Thank you so much for giving us 5 stars:) Best wishes, Fraser & Co Team

5/5

Google

Rating only, no written review.

Aryan · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Aryan, Thank you so much for giving our Paddington branch a 5-star review! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

I’ve been dealing with Fabiola and she’s great. Always available and really putting in effort into solving your problems.PositiveQuality, Professionalism

Dana · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Hi D G, Thank you so much for taking the time to write your review! We are delighted to hear you had a great experience with our property manager, Fabiola. If you require any further assistance, please don't hesitate to contact us. Have a wonderful Christmas! Best wishes, Fraser & Co Team

5/5

Google

Historically excellent team that have delivered very professionally over several years of our working together. A special mention to Fabiola Kajo

Paul · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Paul, Thank you so much for taking the time to write your review! We are so pleased that you are happy with the service you received from our dedicated team. We will pass your kind words on to Fabiola, she will be thrilled to hear your feedback. Have a wonderful Christmas! Best wishes, Fraser & Co Team

5/5

Google

Zuzanna always provided great help during my tenancy. I was more than pleased with her!

Rohan · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Rohan, Thank you so much for giving our Paddington branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanna provided great help during your tenancy with us. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Dear Clare, Thank you so much for your help in getting the purchase of my apartment completed.I found you to be very helpful and courteous during the process and your great knowledge and contacts were so helpful to me during and after completion.I really appreciate your help and advice during that time. Kind Regards, Pat.

Pat · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Pat, Thank you so much for giving our Paddington branch a 5-star review in particular Clare. We are delighted to hear that Clare helped you get your purchase to completion and gave out great advice during that time. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Clare (Paddington Branch) has been outstanding throughout the entire process. Always proactive and communicative, keeping me updated every step of the way. A pleasure to deal with - thank you!

Ziggy · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Ziggy, Thank you so much for giving our Paddington branch a 5-star review in particular Clare. We are so pleased Clare provided you with such a great service and was a pleasure to work with. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Rumina is very nice and super helpful, she helped me a lot and advised me on different aspects from the apartment search to moving in and settling down. Truly appreciate her support throughout the process!

Ninjin · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Ninjin, Thank you so much for giving our Paddington branch a 5-star review in particular Rumina. We are delighted to hear that Rumina provided great support and guidance throughout your property journey. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Edward has been a huge help with very professional support and advice. Things sometimes don't go to plan and that is when you need the professionals to be there for you. Thank you Edward for the very effective and persistent help. Great management skils!

Trevor · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Trevor, Thank you so much for giving our Paddington branch a 5-star review in particular Edward. We are so pleased Edward provided you with such a professional service and support. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

I had the pleasure of working with Rumina (Branch Manager) at Fraser & Co Paddington. Rumina was caring, thoughtful and extremely professional throughout the process. She understood my needs and found me the ideal property with extreme care. I would strongly recommend Rumina and would go as far as saying that she is the best agent I have ever dealt with. Thank you Rumina.

Charles · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Charles, Thank you so much for taking the time to write this review. We are so pleased you had such a positive experience with Rumina and for all your kind words. Best wishes, Fraser & Co Team

5/5

Google

Omid helped us for a couple of months with finding our dream apartment. Superb service. Omid took into account all of our requirements, and he was one of few real estate agents that actually did so. Highly recommend him. Very responsive and always ready to answer any questions. Thanks again for all of your help!

Diljá · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Diljá, Thank you so much for giving our Paddington branch a 5-star review in particular Omid. We are delighted to hear that Omid helped you find your dream property and gave you a really good experience in what is quite a stressful journey. We hope you enjoy your new place! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

1/5

Google

Absolutely shockingly awful management and communication. I was in a shared tenancy via this agency and upon leaving the property there was no responses to my emails for the replacement tenants new paperwork. Well over 2 months on and this is still unresolved despite me continually chasing, only to find out the property manager has left and no one is picking up the work in the meantime. I would not recommend working with this agency or renting a property via them.

Imogen · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Imogen, I was sorry to learn of your experience with our firm. I can see that you were a joint tenant for a month from May to June this year. I will look into any issues this side but would be grateful if you could DM me via our website and let me have more detail. David

1/5

Google

Avoid this company! They took care of the property management in the flat I was renting. Firstly, it look three months from the start of tenancy to fix issues with kitchen pipes which meant I had to wash dishes in the bathroom during that time. I moved out of the flat in August and I still haven't received my deposit back after over two months. It took forever to agree on the final amount after they shamelessly tried to charge me for things I certainly wasn't liable for (most of these were clearly listed in the check-in inventory), and I had to spend a lot of time to go through each item in their claim. After we agreed to a much lower (but still probably too high) amount it's been over three weeks. I was told I didn't need to action anything via DPS directly and I'd be paid a few days later but it turns out I did and I wasn't paid a few days later. They seem like a pretty chaotic business, they've also checked three times with me if I've returned the keys. Hopefully I will now finally be paid and don't have to waste any more of my time with them.

Juha · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Juha, I am sorry that you have experienced difficulties and poor service from our office. I will look into the complaints that you have raised as a matter or urgency and will contact you directly to resolve. Please accept my apologies in the meantime for the trouble you have had. Please feel free to message me direct in the meantime at David.parris@fraser.uk.com David Parris Operations Director

5/5

Google

I had Fraser managing my flat for over an year and they were extremely supportive, moved very fast in fixing the issues that I highlighted and overall we had a very good communication. I would totally recommend Frasier as the most reliable agency I ever encountered. Dan.PositiveResponsiveness, Quality, Professionalism

Dan · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Hi Dan, Thank you so much for taking the time to send this! We’re so happy that you have had a great experience managing your property with us. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Best Wishes, Fraser & Co Team

5/5

Google

I was worked with Anna Blakeborough (property management consultant) during my stay at Fraser&Co managed property. She was very caring, understanding, and fast response for any issues I required. She helped me a lot during my stay and I am very appreciated it. Many thanks to you Anna.

Vera · 25 October 2022 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Vera, Thank you so much for taking the time to write the review:) We are pleased to hear you are happy with the service you received from Anna. We will pass on your kind words to her, she will be thrilled. Best Wishes Fraser & Co Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fraser & Co

Which Fraser & Co office has the most reviews?

Barnet has the most, with 237 reviews rated 4.5 out of 5, followed by London New Homes with 221.

Where are the Fraser & Co offices?

The four Fraser & Co offices, by town:

  • Barnet: 5 Charcot Road, Colindale Avenue, London, NW9 5HG, Barnet, NW9 5HG
  • Hounslow: 571 Chiswick High Road, London, W4 3AY, Hounslow, W4 3AY
  • London New Homes: Unit 12 West End Quay, 1 South Wharf Road, Paddington, London, W2 1JB, Westminster, W2 1JB
  • London West End: Unit 12 West End Quay, 1 South Wharf Road, Paddington, W2 1JB, Westminster, W2 1JB

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