Trusted Agent profile

Fraser & Co estate agents in Barnet, Westminster and Hounslow

4.4

★★★★★ Great

510 reviews across 4 offices and 2 platforms

Fraser & Co has four offices, in Barnet, Westminster (two offices) and Hounslow. Together they have 510 reviews on two platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

449

Reviews on Google

All 4 offices

Trustpilot logo

61

Reviews on Trustpilot

Business-wide

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Our offices

Fraser & Co's four offices, most reviewed first. Each has its own page.

Awards

Industry awards

Fraser & Co and its branches won awards at The British Property Awards in one year, most recently 2024.

British Property Awards winners in one year, the group and its branches: 2024.

British Property Awards by year, 2024

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Fraser & Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Alice McCormack from Fraser & Co was a great contact while I was at the property long-term. She was efficient if I had any questions or issues and came up with smart solutions. Thanks Alice for making this a good experience!

Sita · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Sita, Thank you so much for giving our Paddington branch a 5-star review in particular Alice. We are so pleased Alice provided you with a efficient and good service : ) If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

1/5

Google

This an updated review - I would give it a 0 if I could. My partner and I were renting with Fraser & Co for a year and the experience was awful. We all signed a contract (including the agency) to move on a specific date and ONE WEEK before the moving date, they contacted us to let us we needed to push back the date as their previous tenants didn't what to move out. This put a massive strain on our finances as we were moving from outside of London so we needed to somehow sort out an accommodation with very short notice and pay twice for our moving truck. Like this wasn't enough, when arriving at the apartment, the flat was in horrible condition. The contract promised furniture and it turns out all there was, was a stinky mattress with terrible and questionable stains. The washing machine wasn't working, the carpet was moldy, smelly and just in an awful condition overall. My partner and I complained several times as this was obviously NOT what we signed for, however, it took many visits to the actual agency's office to get anything done by them. Needless to say we needed to replace this mattress ourselves as they still had the audacity to think it was in good condition. There is a list of endless issues I could write in here but I honestly won't have enough space. The overall renting experience was dreadful but it doesn't end there. 2 months after moving out, it turns out some of the bills for this apartment are still in our name so it looks like we are in debt when in reality, it is Fraser & Co that hasn't taken the time to update anything. I've called and emailed with no reply. I hope you get back to me after this.

Veronika · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Veronika, We are sorry to hear you have not been responded to as quickly as we would have liked. I understand the utility query you have is now in hand and one of our Property Managers has reached out to you to resolve this matter. Any further questions or issues please do let us know. Best wishes, Fraser & Co Team

1/5

Google

I have been with Frasers for over 10 years - Miss Rumina Aktar was handling my portfolio. I believe she has now left the company. Just wanted to say a huge thank you for your time, effort and immaculate service throughout the years. I will be moving my portfolio to another agency - will be in touch in due course to finalise the move. Thank you Fraser & Co

Osman · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

We acknowledge receipt of your review but we have no record of you as having ever dealt with the business and unfortunately believe this to be a incorrect review. If you would like to message us directly with any more information, then we would be happy to have a look at it. In the meantime, please can you remove the review as false reviews are not helpful. Thank you Fraser & Co

5/5

Google

Fraser manage are rental property and have always given a first class service responding to my concerns. Andree goes to immense efforts to sort any issues immediately in an efficient and professional manner. Thank you.

Deidre · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Deidre, Thank you so much for giving our Paddington branch a 5-star review in particular Andree. We are delighted to hear that Andree provided you with an first class service! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Fraser & Co. were very helpful throughout my tenancy. Our property manager, Alice McCormack, went above and beyond whenever I had a problem. Can’t recommend enough!

Niall · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Niall, Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular our Alice. We are so pleased to hear that Alice was so helpful and went above and beyond as your property manager. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

My experience with Frasers is one of professionalism. Since I’ve been renting with them for the last 5 years, they have been nothing but perfect, when there’s any checks need doing on the property, any issues that need a response, or renewing my rental agreement - it goes smoothly! I’m happy about this.

Julie · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Julie Ann, Thank you so much for giving our Paddington branch a 5-star review, we are so pleased you are happy and recommend our rental service. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Fraser & Co did a fantastic job for us, especially Charlotte, finding us a suitable buyer, doggedly being on top of the conveyancing process, and going the extra mile when we needed her. 100% recommend!

Lev · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Lev, Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular our Charlotte. We are so pleased to hear that Charlotte was so helpful and did a fantastic job finding you a buyer. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

I rented a property for a year from Fraser and Co in London and my property manager Anna Blakeborough has been of great help for me. She always replied promptly and helped solve any issue I faced with my property. Working with her made the whole process of moving in and out easier. Highly recommended.

Wattan · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Wattan, Thank you so much for giving our Paddington branch a 5-star review in particular Anna. We are delighted to hear that Anna provided you with an excellent service with your property and made the process easier. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

My wife and I were served by Leonardo Spacey recently and we were impressed with his knowledge and his demeanor when showing us the properties and providing perspectives of location and details of the property while eliciting our preferences. Buying a property is an organic process and he instinctively understood how to engage with us, share ideas and options, and identify specific properties for viewing as we narrowed our search. We will recommend him to anyone who asks for an energetic, knowledgeable and respectful and patient agent. He will go far in his career, a real asset for Frasers&Co. A gem! Thank you Leonardo. o&n

Olivier · 25 October 2023 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Olivier, Thank you so much for giving our Paddington branch a 5-star review in particular Leonardo. We are delighted to hear that Leonardo provided you with such a knowledgeable and respectful service. We will ensure to pass on your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Great team and always helpful

Adil · 23 October 2023 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Hi Adil, Thank you for this 5 star review.

5/5

Google

They are best agents in London and they are so kind,since me and my wife were newcomers in London,they helped us a lot,god bless them, stephan,jeyda,Sami.

Koorosh · 23 October 2023 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Hi Koorosh, Thank you for leaving us this 5 star review.

5/5

Google

A great experience, We've been looked after for more than 4 years and I have to say that the services that they offer are amazing. I would like to thank Jeyda for all the help that she provided during this years and We will definitely be back with them. Thank you again.

Bogdan · 23 October 2023 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Bogdan, Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda. We are delighted to hear that the Colindale team have looked after you so well for over 4 years, so are so pleased that Jeyda provided you with all the help you needed this year. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

A very professional team. Jeyda and Sami helped a lot during my residence. They always respond quickly and ready to help with any problems. I would say they are an important reason that I decided to move in. Thanks a lot!

Dn · 23 October 2023 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Dn Tseng, Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda & Sami. We are delighted to hear that they provided you with such a prompt and professional service. We will ensure to pass on your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

I was a tenant with this agency for four years and it was a very pleasant experience. Any issue I had with the property, they would tend to very swiftly and get it resolved. The agents are also very pleasant to have smalltalk with. I would definitely recommend this agency.

Mostafa · 23 October 2023 · Fraser & Co Colindale Estate Agents

5/5

Google

Very friendly and competent staff, since the first time we met Stefan, he introduce to us Sami, who in 15 minutes show us the flat we choose, Jeyda also have checked all the documents and is always ready to our requests, highly recommend!!!

Bruno · 23 October 2023 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Bruna, Thank you so much for giving our Colindale branch a 5-star review. We are delighted to hear that the team in Colindale provided such a great service to your property requirements. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

I had a fantastic experience renting with loc8, I want to extend my heartfelt thanks to Jeyda for her incredibly fast and efficient service. With her help, we found the perfect house in no time, and it's been a wonderful experience. Thanks to Jeyda, everything went smoothly, and I couldn't be happier with my new place!" Absolutely recommend them!

Tariq · 23 October 2023 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Tariq, Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda. We are delighted to hear that Jeyda gave such a prompt and efficient service and helped you secure the perfect home. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Lock 8 We’ve had a lot of viewings at different agencies this summer but Lock 8 (now Fraser and Co) has been the best. Jeyda and Sami made sure our renting process was easy, efficient, and stress-free. They also care about the tenants and address our issues very promptly. I have to say that Colindale is such a lovely place to live and the Lock 8 team make it even better!

Baek · 23 October 2023 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Baek, Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda & Sami. We are delighted to hear that Jeyda and Sami made sure your renting process was easy, efficient, and stress-free with a high level of care. We will ensure to pass on your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

The experience was just easy! We viewed a house that wasn’t really for us but the agents kept our information and literally the next day called us in for a new place to view that fit our criteria. Stephan was very swift with the arrangements and a contract was drawn up in very few days. Sami very kindly read through and explained the terminology in the contract for us first time renters. Every question we had was answered with sincerity and care hence why the process was so quick. They are nothing if not nice and efficient and very good at open communication. Would definitely recommend for new, or seasoned, renters looking for an easy, stress free process with friendly faces!

Ayomikun · 23 October 2023 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Ayomikun, Thank you so much for giving our Colindale branch a 5-star review in particular Stephan & Sami. We are delighted to hear that Stephan and Sami made sure your first renting process was easy, efficient, and stress-free. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Trustpilot

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JackyCCF · 13 October 2023 · Fraser & Co Kew Bridge & Brentford

5/5

Google

After renting through Fraser and Co I can wholeheartedly say I would not use another agency again. This is mainly down to the professionalism of Nazim, his attitude to his role and honest fair approach is far removed from any other agency I have ever rented through. I wouldn't hesitate to recommend him or Fraser and co to colleagues friends and family. Thank you.

Emma · 10 October 2023 · Fraser & Co Kew Bridge & Brentford

Agent replied · 22 October 2024

Dear Emma, Thank you so much for taking the time to send this! We’re so happy that you had a great experience with our Kew Bridge & Brentford office. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We will pass on your kind word to Nazim. If there are any issue at all, please feel free to contact us. Best Wishes, Fraser & Co Team

5/5

Trustpilot

Best company

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Bets · 20 September 2023 · Fraser & Co Kew Bridge & Brentford

5/5

Trustpilot

I love this app.

I love this app. We have been using Cuttly for 2 years in a row and is really easy to use and metrics are perfect for getting insights from our audience. I think they should allow to gather same tag links and give global analytics of each tag.

Gustavo · 6 July 2023 · Fraser & Co Kew Bridge & Brentford

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fraser & Co

Which Fraser & Co office has the most reviews?

Barnet has the most, with 237 reviews rated 4.5 out of 5, followed by London West End with 222.

Where are the Fraser & Co offices?

The four Fraser & Co offices, by town:

  • Barnet: 5 Charcot Road, Colindale Avenue, London, NW9 5HG, Barnet, NW9 5HG
  • Hounslow: 571 Chiswick High Road, London, W4 3AY, Hounslow, W4 3AY
  • London New Homes: Unit 12 West End Quay, 1 South Wharf Road, Paddington, London, W2 1JB, Westminster, W2 1JB
  • London West End: Unit 12 West End Quay, 1 South Wharf Road, Paddington, W2 1JB, Westminster, W2 1JB
Has Fraser & Co won any awards?

Yes. At The British Property Awards 2024 its branches won 1 Gold award.

Reviews may appear on more than one platform.

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