Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an excellent experience working with Robert from Fraser & Co while searching for a rental property in London. From the very start, he was professional, attentive, and genuinely understood what I was looking for.
Robert guided me step by step through the process, helped me find the right options quickly, and was always available to answer my questions. His patience, clear communication, and dedication made the whole experience stress-free and smooth.
Finding a rental property in London can often feel overwhelming, but thanks to Robert’s support it was an efficient and positive journey.
I would definitely recommend Robert and the Fraser & Co team to anyone in search of reliable property services in London.
Mani · 1 September 2025
Agent replied · 8 September 2025
Hi Mani,
Thank you so much for your incredible five-star review! We're thrilled to hear that Robert provided such a professional and smooth experience for you while searching for a rental property. We're glad his attentiveness and clear communication made the process stress-free. Your kind words mean a lot to us, and we truly appreciate your recommendation.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleWe had the pleasure of working with Andrew Asssaker during the purchase of our first property, and we couldn’t have asked for a better experience. As first-time buyers, we were naturally nervous and had many questions throughout the process. Andrew was incredibly patient, reassuring, and always just a phone call or message away.
He was consistently prompt in responding to our queries and went above and beyond to support us, not just with the purchase itself, but with many related aspects as well. His knowledge of the process, attention to detail, and willingness to guide us step by step made a world of difference.
Andrew is not only professional and efficient, but also genuinely kind and thoughtful. He made what could have been a stressful journey feel smooth and manageable. We’re truly grateful for his support and would highly recommend him to anyone looking to buy a property.
Thank you, Andrew, for all your hard work and dedication!
Siddhartha · 9 August 2025
Agent replied · 8 September 2025
Hi Siddhartha,
Thank you for your fantastic 5-star review! We're thrilled to hear Andrew Asssaker made your first property purchase such a smooth and reassuring experience.
It's wonderful to know his patience, promptness, and extensive support made such a significant difference as first-time buyers in London. We truly appreciate your kind words about his professionalism and dedication.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleI recently worked with Iarina to find my first rental property in London, and I couldn’t be more impressed with her professionalism and dedication. She made the entire process smooth and stress-free, from understanding my needs to helping me navigate through the details of the rental. Her responsiveness, knowledge of the market, and commitment to finding the perfect property for me were truly exceptional. I highly recommend her services to anyone looking for a reliable and skilled real estate agent. Thank you, Iarina, for making my experience so positive!
Shaik · 4 December 2024
Agent replied · 11 December 2024
We’re thrilled to know that Iarina’s professionalism and commitment stood out during your property search. It’s always our goal to make the rental process as stress-free and seamless as possible, and we’re so happy to hear that Iarina delivered on that promise. Wishing you all the best in your new home!
Best Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleRobert has been fantastic throughout the whole process. He’s approachable and reliable. Communication was clear and prompt. He and his team made everything simple and stress-free, keeping me updated every step of the way. I appreciate the team’s professional help. Highly recommended.
Yuecen · 1 September 2025
Agent replied · 8 September 2025
Hi Yuecen,
Thank you for your fantastic review! We are so pleased to hear that Robert and the team made the process simple and stress-free for you. We pride ourselves on being approachable and reliable, with clear communication, and we'll be sure to pass on your kind words.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleMe and my wife met Robert from Fraser today for viewing a rental property. Robert was very professional and pleasant. He explained all the details and patiently responded to dozens of queries that we had. Hunting for rental properties is such a cumbersome exercise, but Robert’s expertise and skill is helping us immensely in navigating this journey. I would highly recommend them.
Sameer · 6 December 2024
Agent replied · 11 December 2024
Thank you so much for your review! We're thrilled to hear that Robert made your property search a smooth and positive experience.
Best Regards,
The Fraser & Co team
★★★★★ 5/5
GoogleRobert was very helpful and professional, we rented a very nice flat with him in the area and he is always passionate to help us throughout the entire process. Highly recommended.
Chan · 1 November 2025
Agent replied · 22 November 2025
Hi Chan,
We appreciate you taking the time to share your experience with us. We are … More
★★★★★ 5/5
GoogleThe experience was just easy! We viewed a house that wasn’t really for us but the agents kept our information and literally the next day called us in for a new place to view that fit our criteria. Stephan was very swift with the arrangements and a contract was drawn up in very few days. Sami very kindly read through and explained the terminology in the contract for us first time renters. Every question we had was answered with sincerity and care hence why the process was so quick. They are nothing if not nice and efficient and very good at open communication. Would definitely recommend for new, or seasoned, renters looking for an easy, stress free process with friendly faces!
Ayomikun · 23 October 2023
Agent replied · 22 October 2024
Dear Ayomikun,
Thank you so much for giving our Colindale branch a 5-star review in particular Stephan & Sami. We are delighted to hear that Stephan and Sami made sure your first renting process was easy, efficient, and stress-free. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleRobert has been amazing at dealing with my property, very professional and very up to date with the legislation. I recommend him for any property services
Faekb · 8 October 2025
Agent replied · 22 October 2025
Hi Faekb,
Thank you for taking the time to share your positive feedback. It's great to know that Robert's professionalism and up-to-date legislative knowledge have been so valuable. We are proud to have him on our team and will be sure to pass on your kind words and recommendation.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleOur experience with Robert Bizgan during our home search was really positive. Robert was incredibly patient and communicative, and what stood out most to us was his ability to quickly grasp our requirements from the get-go.
His commitment to securing a good deal for both parties, coupled with transparency on comms around let terms is truly impressive. We'd wholeheartedly recommend Robert to anyone looking for their next home!
Jewel · 6 June 2025
★★★★★ 5/5
GoogleIarina was really warm, conscientious and upfront while I was viewing apartments. Prompt with her responses, very informed, I felt like I was sincerely supported and that no request was too outrageous to be considered seriously, left with a really good impression of Frasers and Co. and the Colindale community!
Amber · 4 December 2024
Agent replied · 11 December 2024
We’re so pleased to hear that Iarina left such a positive impression. Going the extra mile to ensure our clients feel supported and heard is something we strive for every day. We’re delighted you had such a great experience with Fraser & Co. If there’s anything we can assist with in the future, don’t hesitate to reach out!
The Fraser & Co Team
★★★★★ 5/5
GoogleLock 8
We’ve had a lot of viewings at different agencies this summer but Lock 8 (now Fraser and Co) has been the best. Jeyda and Sami made sure our renting process was easy, efficient, and stress-free. They also care about the tenants and address our issues very promptly. I have to say that Colindale is such a lovely place to live and the Lock 8 team make it even better!
Baek · 23 October 2023
Agent replied · 22 October 2024
Dear Baek,
Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda & Sami. We are delighted to hear that Jeyda and Sami made sure your renting process was easy, efficient, and stress-free with a high level of care. We will ensure to pass on your kind words.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleRob at Fraser & Co was absolutely outstanding throughout the entire letting process. He went above and beyond, always professional, thorough, and responsive. His attention to detail and genuine care made everything smooth and stress-free. I’d highly recommend Rob and Fraser & Co for any future rental or letting needs!
Maryam · 15 November 2025
★★★★★ 5/5
GoogleRobert provided an excellent service from start to finish. He was very helpful with renting the property and always quick to answer any questions I had. Everything was handled smoothly and professionally, which made the whole process stress free. Would definitely recommend him to anyone looking for a reliable and supportive estate agent.
Peter · 1 October 2025
★★★★★ 5/5
GoogleRobert was very helpful today! He gave me all the information I needed and was very friendly, welcoming & helpful.
Michael · 1 September 2025
Agent replied · 8 September 2025
Hi Michael,
It's wonderful to read your review. We're delighted that Robert's friendly and helpful approach made such a positive impression on you. We pride ourselves on providing excellent service, and your feedback is truly appreciated.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleRobert was so helpful and professional and answered all my questions patiently. Thank you
Kiana · 8 October 2025
Agent replied · 22 October 2025
Hi Kiana,
Thank you for your kind words! It's great to know that Robert was so helpful and professional in addressing your questions. We look forward to assisting you again in the future.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleIarina and Robert have been great and guided me from day 1. Extremely professional and stayed in touch throughout with their quick responses. Highly recommend!
From property management- Karen has been excellent and always understands the needs for the tenant which is why she works and tries her best to manage with landlords and provide high standard services. Great team overall.
Deepali · 10 April 2025
★★★★★ 5/5
GoogleRobert was very helpful and was very polite.
Explained the details and answered all the questions. Highly recommend.
Pratik · 11 August 2025
Agent replied · 8 September 2025
Hi Pratik,
Thank you for your fantastic review! We're so glad to hear you found the process helpful and that Robert was able to answer all your questions. We always aim to provide excellent service, and your feedback lets us know we're on the right track.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleI had a fantastic experience renting with loc8, I want to extend my heartfelt thanks to Jeyda for her incredibly fast and efficient service. With her help, we found the perfect house in no time, and it's been a wonderful experience. Thanks to Jeyda, everything went smoothly, and I couldn't be happier with my new place!" Absolutely recommend them!
Tariq · 23 October 2023
Agent replied · 22 October 2024
Dear Tariq,
Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda. We are delighted to hear that Jeyda gave such a prompt and efficient service and helped you secure the perfect home. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI recently worked with Robert Bizgan, and appreciated how responsive and efficient he was throughout the process. He kept communication clear, handled the logistics smoothly, and made what could have been a stressful transition feel relatively seamless.
Overall, the experience was straightforward and professionally managed.
Giovana · 18 September 2025
★★★★★ 5/5
GoogleRobert was helpful and helped with the tenancy process
Aaron · 8 October 2025
Agent replied · 22 October 2025
Hi Aaron,
Thank you for the brilliant 5-star review! We're thrilled that Robert provided … More
★★★★★ 5/5
GoogleRobert was really professional and helpful. Top agent
Idrees · 8 October 2025
Agent replied · 22 October 2025
Hi Idrees,
Thank you for the excellent review! We're glad to hear that Robert was professional and helpful in assisting you. We appreciate you acknowledging him as a top agent.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleHad a nice experience with Robert. He was super patient and kind throughout our entire visit to the house. Showed us the house and also gave nice suggestions. He never rushed us and let us take all the time we needed, answering every question with a smile. His friendly vibe made us feel totally at ease. Highly recommended.
SC · 15 September 2025
Agent replied · 22 September 2025
Hi SC,
Thanks so much for the great feedback! We're thrilled to hear that Robert made your house visit a relaxed and positive experience. Your kind words highlight exactly what we strive for, and we’ll make sure he hears how much you appreciated his service.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleRobert and Irina was helpful.
Abdul · 17 October 2025
Agent replied · 22 November 2025
Hi Abdul,
We appreciate you taking the time to leave a review. It's great to know you had a good experience with Robert and Irina. … More
★★★★★ 1/5
GoogleFraser & Co is, without a doubt, the most unprofessional and disgraceful agency I’ve ever dealt with. They rented a flat to the mother of my child with a broken boiler in the middle of winter, leaving her without hot water or heating for weeks. At the time, she was pregnant and diabetic, and despite numerous complaints, the agency showed no sense of urgency or care. This was an incredibly stressful and unsafe situation, yet they did nothing to resolve it.
Even after the boiler was eventually fixed, the ongoing water supply issues were never addressed. These problems persisted for over a year, even after she had our baby, forcing her to care for a newborn under appalling conditions. Despite raising these issues repeatedly, Fraser & Co failed to take responsibility or act in any meaningful way, demonstrating shocking incompetence and neglect.
When she could no longer tolerate the conditions and was forced to move out early, they seemed more concerned with renting the property to another tenant as quickly as possible to secure the landlord’s rent, rather than actually fixing the issues.
Now that she’s moved out, Fraser & Co is ignoring requests for the return of her deposit. Their behaviour is disgusting, and the management is extremely unprofessional. Legal action will be pursued.
Additionally, it took months to get accurate meter readings, and even weeks after moving out, she still hasn’t received her check-out inventory. The property also had damp and mould when she moved in, which was flagged immediately but ignored.
If you’re considering renting from Fraser & Co, my advice is simple: don’t. They are negligent, uncaring, and completely unprofessional. They do not value tenant welfare and clearly prioritize the landlord’s rent over basic living conditions.
Karim · 18 November 2024
Agent replied · 11 December 2024
We are very sorry to hear about your experience and take these matters extremely seriously.
To allow us to investigate this matter thoroughly and address your concerns, we kindly ask you to contact us directly at complaints@fraser.uk.com. Please provide as much detail as possible, including the property address and any previous correspondence. This will enable us to look into the situation and resolve it internally.
We appreciate your feedback and the opportunity to rectify this.
Best regards,
The Fraser & Co Team
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