Trusted Agent profile · Barnet
★★★★★
210 reviews across 2 platforms
5 Charcot Road, Colindale Avenue, London, NW9 5HG, Barnet, NW9 5HG
Fraser & Co's office in Barnet, at 5 Charcot Road, is rated 4.5 out of 5 across 210 reviews on two platforms, including 169 Google reviews rated 4.5.
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
GoogleTheir is in Colindale branch I met one awesome person name is ROBERT BIZGAN is a manager very helpfull to be honest person is very kind Thank you sir
Thank you for your kind review! We’re pleased to hear about your positive experience with Robert. Kind Regards, The Fraser & Co Team
5/5
GoogleA great experience, We've been looked after for more than 4 years and I have to say that the services that they offer are amazing. I would like to thank Jeyda for all the help that she provided during this years and We will definitely be back with them. Thank you again.
Dear Bogdan, Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda. We are delighted to hear that the Colindale team have looked after you so well for over 4 years, so are so pleased that Jeyda provided you with all the help you needed this year. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleRobert Bizgan was very helpful during the viewing g today. He took time to show me 2 properties that I will certainly rent. Much appreciated. Thanks
Thank you for your kind review! It’s great to hear that Robert helped you explore properties you’re interested in renting. We look forward to assisting you further! Kind Regards, The Fraser & Co Team
5/5
GoogleThe whole letting process was much smoother than I expected. Communication was clear, and things moved quickly without unnecessary delays. A special thanks to Robert for being so responsive and making sure everything was sorted on time.
1/5
Google[Update on July 23] DPS gave us almost the whole deposit (amount in dispute) back! Deducted a minor sum for a minor fix. So please be careful about the unfair practises by the agency and fight for the deposit if you think they're adding unnecessary charges/deductions. Please read the whole review to learn about our horrible experience. We are extremely disappointed with the Fraser and Co. Colindale branch! They are trying deduct almost our entire deposit. Despite renewing our lease and accepting a rent increase, several problems were not addressed. Damaged items in the apartment, documented in the move-in inspection report, were never repaired or replaced despite repeated requests. Upon leaving after 1.5 years, we used their recommended cleaners for a deep clean, but were charged extra without receipts, which we reluctantly agreed to. Additionally, we agreed to pay for minor damage repairs. However, they are now trying to unfairly deduct unreasonable charges from our deposit, even for documented pre-existing damage. We have shown them the inspection report, but they are ignoring the evidence. Instead of reasonable repairs for minor damages, they are proposing extensive and unnecessary work throughout the entire apartment. It seems they are attempting to charge us for a complete renovation of an old flat with worn-out furniture and floors. This is unacceptable, and it appears we are not the only tenants who have faced such issues with this agency. I am now forced to raise a dispute with the desposit scheme to force Fraser & Co. to return my deposit!
Hi Garima, We are sorry that you have had this experience with our property management team. Please be assured that we are committed to ensuring a smooth check-out process. Our check-ins and check-outs are entirely handled by independent clerks. If there is evident damage, as per guidelines, we can deduct the costs from the deposit. Please note that the property must be returned in the same condition it was handed over to you. We would like to assist you with this matter, if you haven't already, please write to us at info@fraser.uk.com alternatively, please call our head office number 020 7723 5645 between 9:00 a.m. and 5:30 p.m.
5/5
GoogleRobert Bizgan is a real professional. He helped us secure our dream property. He is very compliant and very helpful during the whole process
We’re thrilled to hear that Robert was able to assist you in securing your dream property! We’re so happy your experience was a positive one. Thank you for sharing this lovely review. Kind Regards, The Fraser & Co Team
5/5
GoogleI had the pleasure of working with *Larina* for a home viewing, and I couldn’t be more impressed. She was professional, knowledgeable, and attentive to my needs. Larina answered all my questions with patience and provided valuable insights that helped me feel confident during the process. Her friendly and approachable demeanor made the entire experience enjoyable. I would highly recommend her to anyone looking for exceptional support during a home search.
Thank you for taking the time to share your experience! We're delighted to hear that Iarina provided great support during your home viewing. Your recommendation means a lot to us. Kind Regards, The Fraser & Co. Team
5/5
GoogleI had an exceptional experience working with Robert Bizgan, his efficiency, prompt responses, and expert advice made the entire process seamless. He went above and beyond, taking video of the apartment and diligently following through to secure a tenant in just two weeks. Highly professional and reliable, would highly recommend his services!
Hi Winnie Sze, We truly appreciate your 5-star review! It's incredibly rewarding to hear that Robert Bizgan provided you with such an exceptional experience. We're delighted that his dedication, including taking video of the apartment and securing a tenant so quickly, made such a positive impact. Thank you for highlighting his professionalism and reliability. We value your feedback and look forward to any future opportunities to help. Kind Regards, The Fraser & Co Team
5/5
GoogleI would like to say Sami was an absolute gentleman who helped a lot for finding a suitable property and also assisted us for other issues related to property.
Dear Arshia, Thank you so much for taking the time and giving us a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleRob was excellent. Patiently waited for the initial viewing when I was late. Subsequently, he dealt with the contract quickly and efficiently - even when he was on holiday. Additionally, great Aftersales. Modern day excellence.
5/5
GoogleI had a great experience working with Fraser & Co while searching for a rental property in London. From the very beginning, their team was responsive, professional, and truly understood my requirements. They guided me through the entire process smoothly, helped shortlist the right options, and were always available to answer any questions I had. Special thanks to the agent Robert, who managed my case, they were incredibly helpful, patient, and made sure everything was in place for a hassle-free move-in. Finding a rental home in London can be stressful, but Fraser & Co made the journey much easier and more efficient. I highly recommend them to anyone looking for property services in London.
5/5
GoogleGreat agency! They have been so helpful with helping my family rent a property, especially Jayda and Sami. Jayda it’s a big help with any issue we have. It’s a such a great environment and great agency!
Dear Catalina, Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda & Sami. We are delighted to hear that Jeyda and Sami made sure your first renting process was easy, efficient, and stress-free. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleRobert Bizgan was very helpful today. He was very good at explaining the lettings process
Thank you for your feedback! We're delighted to hear that Robert was helpful. If you need any further assistance, please don't hesitate to let us know. Best Regards, The Fraser & Co Team
5/5
GoogleWe came across a few very different experiences when I was looking for a property in London in August 2021. Lock 8 Estates is one of the most can make us believe that they are truly professional, authentic and understanding what we are looking for. A memorable and responsive service before and after I rented my property, 'no doubt' is the only comment of their genuine high quality service. My wife and I, especially, thank you for the help of Lock 8 Estate colleague Mr. M Mustapha, Rami and Sami. If anyone comes to me for a property agent referral. Definitely Lock 8 Estates is my first choice. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleLock8 generally provides a good service to landlords but there are several areas where improvements could be made; such as more frequent updates on the status of credit checks and viewings conducted. Also had an issue with the dating of a contract but this issue was remedied relatively quickly upon notifying the agent of the mistake. The rates offered are relatively competitive compared to others in the area and Mustapha is always there to give a dedicated, personalised service! Thank you again for your hard work boys!
1/5
GoogleMost of the end of tenancy charges are unfair (requesting nearly £300 deductions for mainly wear & tear after 3 years living in the property). Unreasonable asking and trying to pressure tenants into accepting the deduction after taking 2+ weeks to review the inventory check out report that was generated the day after vacating the property. Rabia refuses to review our comments and hides behind TDS, forcing us to raise a dispute with them after 3+ weeks of submitting comments to them. Will report the company to TDS, as they are refusing to review/consider and negotiate.
Dear Steve, thank you for letting us know, we have responded to Louanne also. We were sorry to learn of your dissatisfaction and will do our best to resolve it. We can see that you were tenants of ours at Marner Point. We will raise this internally as a complaint and our Operations Director will conduct a review of the process including reviewing the check in and out reports which are prepared by an independent clerk. We will respond directly to you within seven days. Best wishes, Fraser & Co
5/5
GoogleIarina was great. Answered all my questions, she was professional and helpful !
Thank you for the 5-star review! We're glad that Iarina was able to assist you in answer your questions. We’re always here to assist with your property needs! Best Regards, The Fraser & Co Team
5/5
GoogleI rented and recently sold my property. Throughout it was fully managed by Fraser (Lock8Estate former name). I am pleased with their services. In particular I like to thank Jeyda and Sami.
Hi Ragh U, Thank you for taking the time out to leave us this 5 star review.
5/5
GoogleRobert was very helpful today. Showed me three properties.
Thank you for your 5 star review! We’re glad to hear that Robert was helpful. Kind Regards, The Fraser & Co Team
5/5
GoogleRobert made my experience seamless! I was well taken care of and he helped with ALL my issues.
5/5
GoogleRobert Bizgan was amazing today. I recommend him
Thank you for your kind words and recommendation! We’re delighted that Robert provided amazing service. We’re always here to help with any future property needs. Kind Regards, The Fraser and Co Team
5/5
GoogleRobert Bizgan was very helpful today with my tenancy
We're so glad to hear that Robert was able to help you with your tenancy. If there's anything else you need, don’t hesitate to reach out! Best regards, The Fraser & Co Team
5/5
GoogleRobert was very helpful to me today.
Thank you for your great feedback! We’re glad Robert was able to assist you and provide the support you needed. Kind Regards, The Fraser & Co Team
5/5
GoogleSami is a great agent, efficient and reliable, he helped me found the tenant . He is very professional, appreciated
Dear Mona, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fraser & Co's Barnet office has 210 reviews across two platforms: 169 on Google, 41 on Trustpilot (across the whole business).
Fraser & Co Colindale Estate Agents is rated 4.5 out of 5 across all 210 reviews, and 4.5 out of 5 on Google from 169 reviews.
Fraser & Co Colindale Estate Agents, 5 Charcot Road, Colindale Avenue, London, NW9 5HG, Barnet, NW9 5HG.
