Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAwful company - do not recommend
Louanne · 27 December 2023 · Fraser & Co Colindale Estate Agents
Agent replied · 22 October 2024
Dear Louanne,
We were sorry to learn of your dissatisfaction and will do our best to resolve it. We can see that you were tenants of ours at Marner Point. We will raise this internally as a complaint and our Operations Director will conduct a review of the process including reviewing the check in and out reports which are prepared by an independent clerk.
We will respond directly to you within seven days.
Best wishes,
Fraser & Co
★★★★★ 1/5
GoogleMost of the end of tenancy charges are unfair (requesting nearly £300 deductions for mainly wear & tear after 3 years living in the property). Unreasonable asking and trying to pressure tenants into accepting the deduction after taking 2+ weeks to review the inventory check out report that was generated the day after vacating the property. Rabia refuses to review our comments and hides behind TDS, forcing us to raise a dispute with them after 3+ weeks of submitting comments to them. Will report the company to TDS, as they are refusing to review/consider and negotiate.
Steve · 27 December 2023 · Fraser & Co Colindale Estate Agents
Agent replied · 22 October 2024
Dear Steve,
thank you for letting us know, we have responded to Louanne also. We were sorry to learn of your dissatisfaction and will do our best to resolve it. We can see that you were tenants of ours at Marner Point. We will raise this internally as a complaint and our Operations Director will conduct a review of the process including reviewing the check in and out reports which are prepared by an independent clerk.
We will respond directly to you within seven days.
Best wishes,
Fraser & Co
★★★★★ 5/5
GoogleGreat agency! They have been so helpful with helping my family rent a property, especially Jayda and Sami.
Jayda it’s a big help with any issue we have. It’s a such a great environment and great agency!
Catalina · 27 December 2023 · Fraser & Co Colindale Estate Agents
Agent replied · 22 October 2024
Dear Catalina,
Thank you so much for giving our Colindale branch a 5-star review in particular Jeyda & Sami. We are delighted to hear that Jeyda and Sami made sure your first renting process was easy, efficient, and stress-free. Thank you so much for your recommendation, we will pass on your kind words to our Team in Colindale.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleGreat agency and service! Jarul is very helpful!
Ava · 29 November 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Ava,
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular our Jarul. We are so pleased to hear that Jarul was so helpful and provided a great service.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleJarul and Kirsty have very efficiently assisted us in resolving our issue and finding a property!
Aarya · 29 November 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Aarya,
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular Jarul & Kirsty. We are so pleased to hear that efficiently resolved any issues you had with your property search.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleJarul was very helpful in explaining how they market properties. I’m not ready to sell yet, but would go to them when I am. Definitely recommend!
Kyra · 29 November 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Kyra,
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular Jarul. We are so pleased to hear that Jarul was so helpful in explaining the property market.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI made enquiries over properties I had seen advertised on instagram, I spoke with Jarul Seagal in the marketing team and she was extremely professional and efficient in getting me in touch with the right people, she was a pleasure to deal with and very knowledgeable on the area and pricing.
Beorn · 29 November 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular our Jarul. We are so pleased to hear that Jarul was professional and efficient getting you in touch with the correct members of staff.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleShocking communication from the senior staff, including management. Multiple ignored correspondence, failure to acknowledge or apologise for errors on their side. Would absolutely not trust this company with my money or as a tenant again.
*in reply to the below. An official complaint was raised and I have emails which include Edward Sheraton and Robert Fraser, if they are not senior then please do get in touch as this means your complaint procedure has not been carried out within company guidelines?
Jessica · 29 November 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Jessica,
We are sorry to hear that you felt that the service review that you received was not satisfactory . We aim to ensure a seamless post tenancy transition; however, we cannot offer a specific timeline for things like deposit disputes, check-out disputes and anything managed by a third party provider as it is entirely up to their processing times . Please note that all client communication is handled by the property management team, or negotiators. Senior management is unlikely to get involved unless your issue was escalated or was left unresolved for long period of time. We can see from our records that that was not the case. If you would like to discuss anything further, please email us on info@fraser.uk.com alternatively you can ring us on our main line number at 02077235645 and we would be very happy to help.
Fraser & Co Team
★★★★★ 5/5
GoogleI rented and recently sold my property. Throughout it was fully managed by Fraser (Lock8Estate former name). I am pleased with their services. In particular I like to thank Jeyda and Sami.
Ragh · 27 November 2023 · Fraser & Co Colindale Estate Agents
Agent replied · 22 October 2024
Hi Ragh U,
Thank you for taking the time out to leave us this 5 star review.
★★★★★ 5/5
TrustpilotTheir service is great because of their…
Their service is great because of their great timely customer support. A good round of applause for the entire team of Cuttly. We have been in the software domain since 1997 and found very few companies in the SAS that are very keen to assist every single customer up to their best.
India · 25 November 2023 · Fraser & Co Kew Bridge & Brentford
★★★★★ 5/5
TrustpilotNo bullsh*t
No bullsh*t, good services.
François · 25 October 2023 · Fraser & Co Kew Bridge & Brentford
★★★★★ 2/5
GoogleRating only, no written review.
Aysel · 25 October 2023 · Fraser & Co London West End
★★★★★ 1/5
GoogleRating only, no written review.
Sean · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Hi Sean,
Really sorry to see you left us a 2 star review today. Can you kindly advise what issues you had an if we can help resolve anything for you.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleClare Busby has been great to deal with.
Chijioke · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Chijioke,
Thank you so much for giving our Paddington branch a 5-star review in particular Clare.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleSpecial mention to Ariel that has been incredibly responsive and helpful!
Olivier · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Hi Olivier,
Thank you so much for leaving such a wonderful review for Ariel we will make sure that it is passed on.
Best wishes,
Fraser & Co
★★★★★ 1/5
GoogleI believe their staff should be trained to be kind and polite.
The rudest staff ever!
H · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
We are sorry that you felt it necessary to complain about our staff. Please can we have more details by DM so that we can look into it for you and make good where we can?
★★★★★ 5/5
GoogleExcellent service when selling my flat. Andrew was always quick to respond and accommodating and helpful when we were overseas.
Diana · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Diana,
Thank you so much for giving our Marylebone branch a 5-star review in particular Andrew. We are delighted to hear that Andrew provided you with an excellent service when selling your flat. We will pass on your kind words.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleLiterally worst experience dealing with them especially when it comes to check-out. MAKE sure you are in the flat when the check-out clerk they send is there or else prepare to get the biggest rip off of your life. Would really avoid at all costs!!
Moe · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Hi Moe,
We are sorry to hear that your experience was less than ideal. Please note that we do not handle check out inspections in house and that it is managed by a third party as per renting guidelines. To this end we ensure that your deposit is protected by another third party service for the quickest and easiest resolution. If you have any further issues please contact the management team at propertymanagement@fraser.uk.com
★★★★★ 5/5
GoogleAlice McCormack from Fraser & Co was a great contact while I was at the property long-term. She was efficient if I had any questions or issues and came up with smart solutions. Thanks Alice for making this a good experience!
Sita · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Sita,
Thank you so much for giving our Paddington branch a 5-star review in particular Alice. We are so pleased Alice provided you with a efficient and good service : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleThis an updated review - I would give it a 0 if I could.
My partner and I were renting with Fraser & Co for a year and the experience was awful. We all signed a contract (including the agency) to move on a specific date and ONE WEEK before the moving date, they contacted us to let us we needed to push back the date as their previous tenants didn't what to move out. This put a massive strain on our finances as we were moving from outside of London so we needed to somehow sort out an accommodation with very short notice and pay twice for our moving truck.
Like this wasn't enough, when arriving at the apartment, the flat was in horrible condition. The contract promised furniture and it turns out all there was, was a stinky mattress with terrible and questionable stains. The washing machine wasn't working, the carpet was moldy, smelly and just in an awful condition overall. My partner and I complained several times as this was obviously NOT what we signed for, however, it took many visits to the actual agency's office to get anything done by them. Needless to say we needed to replace this mattress ourselves as they still had the audacity to think it was in good condition. There is a list of endless issues I could write in here but I honestly won't have enough space.
The overall renting experience was dreadful but it doesn't end there. 2 months after moving out, it turns out some of the bills for this apartment are still in our name so it looks like we are in debt when in reality, it is Fraser & Co that hasn't taken the time to update anything. I've called and emailed with no reply. I hope you get back to me after this.
Veronika · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Veronika,
We are sorry to hear you have not been responded to as quickly as we would have liked. I understand the utility query you have is now in hand and one of our Property Managers has reached out to you to resolve this matter. Any further questions or issues please do let us know.
Best wishes,
Fraser & Co Team
★★★★★ 1/5
GoogleI have been with Frasers for over 10 years - Miss Rumina Aktar was handling my portfolio.
I believe she has now left the company. Just wanted to say a huge thank you for your time, effort and immaculate service throughout the years.
I will be moving my portfolio to another agency - will be in touch in due course to finalise the move. Thank you Fraser & Co
Osman · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
We acknowledge receipt of your review but we have no record of you as having ever dealt with the business and unfortunately believe this to be a incorrect review.
If you would like to message us directly with any more information, then we would be happy to have a look at it. In the meantime, please can you remove the review as false reviews are not helpful.
Thank you
Fraser & Co
★★★★★ 5/5
GoogleFraser manage are rental property and have always given a first class service responding to my concerns. Andree goes to immense efforts to sort any issues immediately in an efficient and professional manner.
Thank you.
Deidre · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Deidre,
Thank you so much for giving our Paddington branch a 5-star review in particular Andree. We are delighted to hear that Andree provided you with an first class service!
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleFraser & Co. were very helpful throughout my tenancy. Our property manager, Alice McCormack, went above and beyond whenever I had a problem. Can’t recommend enough!
Niall · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Niall,
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular our Alice. We are so pleased to hear that Alice was so helpful and went above and beyond as your property manager.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMy experience with Frasers is one of professionalism. Since I’ve been renting with them for the last 5 years, they have been nothing but perfect, when there’s any checks need doing on the property, any issues that need a response, or renewing my rental agreement - it goes smoothly! I’m happy about this.
Julie · 25 October 2023 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Julie Ann,
Thank you so much for giving our Paddington branch a 5-star review, we are so pleased you are happy and recommend our rental service.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
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