Trusted Agent profile

Fraser & Co estate agents in Barnet, Westminster and Hounslow

4.4

★★★★★ Great

510 reviews across 4 offices and 2 platforms

Fraser & Co has four offices, in Barnet, Westminster (two offices) and Hounslow. Together they have 510 reviews on two platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

449

Reviews on Google

All 4 offices

Trustpilot logo

61

Reviews on Trustpilot

Business-wide

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Our offices

Fraser & Co's four offices, most reviewed first. Each has its own page.

Awards

Industry awards

Fraser & Co and its branches won awards at The British Property Awards in one year, most recently 2024.

British Property Awards winners in one year, the group and its branches: 2024.

British Property Awards by year, 2024

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Fraser & Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Andrew Assaker was brilliant throughout our property buying process. He was incredibly helpful, professional, and responsive, ensuring smooth communication with solicitors and providing timely updates. Andrew’s commitment to providing outstanding service truly made our first-time buying process worthwhile. I would be pleased to work with him again in the future.

Kupi · 12 September 2024 · Fraser & Co London New Homes

Agent replied · 10 January 2025

Thank you so much for your glowing review! We're thrilled to hear that Andrew provided exceptional service throughout your property buying process. We appreciate your kind words and look forward to the opportunity of working with you again in the future. Best regards, The Fraser & Co Team

5/5

Google

I'd like to thank Nazim for his exceptional support with my tenancy. The entire process was smooth and hassle-free. Even when I encountered an issue with the electricity on Saturday evening around 8 pm, he kindly answered my call outside of working hours and provided prompt assistance. His dedication and willingness to go the extra mile made a significant difference, I'm very thankful.

Dasha · 27 August 2024 · Fraser & Co Kew Bridge & Brentford

Agent replied · 22 October 2024

Dear Dasha, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Nazim was able to provide exceptional support and make your tenancy smooth and hassle-free. Thanks again for choosing Fraser & Co, and we wish you all the best in your new home! Best wishes, Fraser & Co

1/5

Google

By far the worst agency I have ever encountered, particularly with the management and Anna Blakeborough. Regrettably, I've been a tenant for 8 months. Fraser and Co failed to take a meter reading when I moved in, resulting in 8 months of estimated bills totaling thousands, none of which are accurate. I moved in while heavily pregnant and now have a young baby in a property with ongoing water supply issues. The shower fluctuates from ice cold to scorching hot, causing burns to both myself and my baby. Anna who is supposedly the “property manager” is unresponsive to texts, calls and emails, and when I call the office, she is always "in meetings” or on annual leave. Despite this, she never responds and seems to spend her time changing her WhatsApp photo numerous times. Why do you even have WhatsApp if you can’t reply? Several plumbers have confirmed that this issue existed long before I moved in. After months of chasing them without resolution, I have given up chasing and I have forwarded all communication and evidence of negligence to the property ombudsman, as per the Fraser and Co complaints policy. I advise anyone experiencing similar issues with Fraser and Co to do the same as this may be the only way you they will respond.

S · 25 August 2024 · Fraser & Co London West End

Agent replied · 24 October 2024

Thank you for your feedback. We are deeply sorry for the issues you've faced with Fraser & Co. Our Head of Property Management will review your case personally as soon as she returns from annual leave next week. We are committed to addressing your concerns and improving our services. We will be in touch shortly to discuss the next steps.

1/5

Google

The sales share my information with other property marketing suite without my consent, this is ridiculous

Zhengyang · 23 August 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Thank you for your feedback. At Fraser & Co, we take our clients' privacy and concerns very seriously, but your information was processed in line with our Privacy Policy, a link to which is included https://shorturl.at/5zBVS. The policy states that your personal information may be shared with third-party service providers, regulatory authorities, and within the Fraser & Co Group as required to provide services and comply with legal obligations. Our sales consultant has confirmed that you were informed several times about the standard industry practice of sharing basic registration details with the developer when you expressed interest in the property. This is the role we play as agents acting for a principal; in layperson’s terms by supplying us with information, you are supplying the principal, our client. We understand that you may have had concerns, but please rest assured that your information was handled with care and in accordance with our established procedures. At any time, anyone can ask for their details and data to be removed and both we and our clients would of course abide by this request. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We are here to assist you. Fraser & Co

5/5

Google

I would like to say Sami was an absolute gentleman who helped a lot for finding a suitable property and also assisted us for other issues related to property.

Arshia · 23 August 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Arshia, Thank you so much for taking the time and giving us a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Ed has been super proactive and communicative, and has helped me transition seamlessly between two properties that Fraser and Co. manage within my desired budget when we decided to move. He’s always available to help and put me at ease during what can usually be a stressful time

Aliza · 23 August 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Aliza, Thank you so much for taking the time and giving us a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

1/5

Google

[Update on July 23] DPS gave us almost the whole deposit (amount in dispute) back! Deducted a minor sum for a minor fix. So please be careful about the unfair practises by the agency and fight for the deposit if you think they're adding unnecessary charges/deductions. Please read the whole review to learn about our horrible experience. We are extremely disappointed with the Fraser and Co. Colindale branch! They are trying deduct almost our entire deposit. Despite renewing our lease and accepting a rent increase, several problems were not addressed. Damaged items in the apartment, documented in the move-in inspection report, were never repaired or replaced despite repeated requests. Upon leaving after 1.5 years, we used their recommended cleaners for a deep clean, but were charged extra without receipts, which we reluctantly agreed to. Additionally, we agreed to pay for minor damage repairs. However, they are now trying to unfairly deduct unreasonable charges from our deposit, even for documented pre-existing damage. We have shown them the inspection report, but they are ignoring the evidence. Instead of reasonable repairs for minor damages, they are proposing extensive and unnecessary work throughout the entire apartment. It seems they are attempting to charge us for a complete renovation of an old flat with worn-out furniture and floors. This is unacceptable, and it appears we are not the only tenants who have faced such issues with this agency. I am now forced to raise a dispute with the desposit scheme to force Fraser & Co. to return my deposit!

Garima · 23 August 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Hi Garima, We are sorry that you have had this experience with our property management team. Please be assured that we are committed to ensuring a smooth check-out process. Our check-ins and check-outs are entirely handled by independent clerks. If there is evident damage, as per guidelines, we can deduct the costs from the deposit. Please note that the property must be returned in the same condition it was handed over to you. We would like to assist you with this matter, if you haven't already, please write to us at info@fraser.uk.com alternatively, please call our head office number 020 7723 5645 between 9:00 a.m. and 5:30 p.m.

2/5

Trustpilot

i got a usps scam link from this site

Rating only, no written review.

Braixlet · 30 July 2024 · Fraser & Co Kew Bridge & Brentford

Agent replied · 25 July 2025

The use of the shortened link you received is against our Terms of Service. Please report this link using our abuse form at https://cutt.ly/report so we can take the necessary steps to protect our users.

5/5

Google

Rating only, no written review.

Winston · 26 July 2024 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Winston, Thank you for taking the time to leave our London West End Branch 5 Stars! Have a lovely Day. Best wishes, Fraser & Co

2/5

Trustpilot

I received a link presumably from USPS…

I received a link presumably from USPS saying it's a delivery. Is this from your site?

Tina · 25 July 2024 · Fraser & Co Kew Bridge & Brentford

Agent replied · 25 July 2025

Thank you for reporting this issue. The use of the shortened link you received is against our Terms of Service. Please report this link using our abuse form at https://cutt.ly/report so we can take the necessary steps to protect our users.

5/5

Google

Seemless process, great service. Ed was very helpful and easy to access. 100% recommend.

Olamide · 24 July 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Olamide, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Fraser&Co Colindale Estate Agent provides great letting service. They were able to find us a tenant quickly and very responsive to our requests/ questions.

Yen · 24 July 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Yen, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Ed at Fraser And Co was fantastic! He helped us find the perfect home and made the whole process smooth and stress-free. His dedication, professionalism, and support were outstanding. Highly recommend!

E · 24 July 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear E K10, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Fraser & Co are a fantastic Estate Agency in Colindale, they are very knowledgable and offer a professional service from start to bottom. My experiences with Sammi, Ed and Karen have been nothing short of brilliant. I would highly recommend their services to all family and friends. Keep up the great work team!!!

Ardeep · 24 July 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear KK, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

1/5

Google

No No No!!! Good luck! Highly NOT NOT NOT recommended! Very BAD! 1. When checking out, there were a bunch of unreasonable deposit deductions listed. It took 2 months for the deposit to be refunded. Now we are complaining to TDS about some unreasonable deposit deductions. 2. Many things are not repaired from our move-in. Some urgent matters, such as a broken toilet flush, took 2 weeks to be repaired. 3. The property manager Edward often doesn't reply to our emails! It can be said that only 3 replies are received out of 10 emails. This is the worst real estate agency staff I have ever encountered. My friends, the true and unique Fusako! Distant middle school! It's so hot! It's so hot! Mes amis, éloignez-vous de cette agence ! My friends, stay away from this institution. Amici, state lontani da questa agenzia!

Shaoyun · 26 June 2024 · Fraser & Co London West End

Agent replied · 24 October 2024

Hi Shaoyun We are sorry your experience wasn’t positive, but we must clarify that you are mistaken in stating that the deductions were made by us. The decisions regarding deposit deductions you are referring to are made by the landlord based on a report from an independent clerk who is not affiliated with our agency. Edward has moved onto another office so will not have seen your email but we can see from our side that your emails were replied to promptly by another property manager.

5/5

Google

Laura Scanlan handled my recent rental move and was fantastic - she was responsive, helpful, and liaised with the outgoing tenant to make the move as smooth as possible. Thanks Laura!

Jack · 26 June 2024 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Jack, Thank you so much for taking the time to give our London West End branch a 5-star review, particularly Laura. We are so pleased to read such an amazing review! We will pass on your kind words to Laura :) Thank you for your recommendation. If you need any more help, please don't hesitate to contact us. Best Wishes Fraser & Co Team

1/5

Google

If you need something more complex like gathering documents from a tenancy ahead of a sale, or correcting problems around financial transactions and need humans to work with you - you have been warned: Only a couple of people at Fraser are competent and responsive enough to manage that and you need luck on your side to get the right person. I had to chase like a crazy person to get standard documents out, and whilst doing it, I discovered my building management fees were systematically in arrears as the Fraser team had “forgotten” to pay them. It was not only frustrating but it put my lease in jeopardy as well as delayed my sale. And when I terminated the relationship with them, they overcharged the tenant and then charged me money (plus withheld funds) as they attempted to “correct” the mistake by refunding me instead of the tenant. Fraser are probably understaffed and subject to cost optimisation, and switching to new tech infrastructure that lost them historical documents doesn’t help. If you do consider them as a letting agent, make sure you understand what kind of team will take care of you or you could end up with a lot of frustration, or worse - risking losing your property with fees in arrears. If you’re just looking to rent out a property and leave it ticking along, very easy relationship run mostly with automation but again - you need to watch them so they don’t neglect to pay your building fees, heating and cooling charges and ground rent. *Update - Noting that Fraser in their reply below (after trying to get me to take my review down btw) is blaming a utility company for being in ”disarray” but in fact the heating and cooling charges they neglected to pay and put my account in arrears were from the building management company and on auto-delivered email to Fraser, the same source as bi-annual building management fees. It’s very easy to set up direct debits for all of this (which I did after I fired them). Not even knowing what they are talking about aside - getting defensive like they do in their response and not acknowledging they are at fault…speaks for itself.

Henrik · 26 June 2024 · Fraser & Co London West End

Agent replied · 24 October 2024

Hi Henrik We are sorry to read of your review after many years having you as a client. As you will know, the bills outstanding related to a period when the utility company sending the invoices were in disarray. We are surprised that you did not make that more clear in your review and these were not building management fees as you state but utility bills. The bills were issued only after the tenants had left for which neither they nor we would have been aware at the time. When you terminated our services in order to sell the property, we had previously agreed fees that were due for the length of the tenancy in place. However, we chose not to charge these considering having had you as a client for a number of years and did this out of respect for the spirit of our relationship. We are sorry that you have decided to reward this gesture of goodwill with a poor review. We wish you all the best.

5/5

Google

Ed helped me get my place ! Was super efficient and responsive!

Jammy · 24 June 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Jammy, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

1/5

Google

I’ve been renting in the area for over 10years. Worst agency I’ve come across, avoid as a plague.

Jaroslav · 24 June 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Hi Jaroslav, We're sorry to hear about your experience. We have looked into this and our property management team will respond to your complaint within 5 working days in line with our complaints procedure.

1/5

Google

Complete SCAMMERS and very unprofessional agency. They chase you until you move out and stop responding to your messages after you move out. Trying to rip you off for non-existent “damages” for which they don’t provide proof of expenses. It’s been now been more than 3 months couldn’t get my deposit back! Shame on you . Stay away from this agency!!!

Atabek · 24 June 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

We are sorry that you have felt it necessary to post a review on the site. As you are aware, the check out was carried out by an independent clerk who assessed the considerable damage to the property. You refused to take responsibility for the damage, so the landlord suggested referring it to the DPS which is one of the bodies that legally protects all tenants from being “scammed”. You were reluctant for this process to take place but in the absence of an agreement, the landlord referred it himself. The outcome will be published in due course together with pictures of the damages done to the flat.

5/5

Google

I was abroad and needed to rent a flat and Ed was very helpful. The rental process went very smoothly and after a few days I had the confirmation for renting. Thank you guys!

Hélio · 24 June 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Hélio Santos, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

I am so delighted with the way I was treated and handled by one Ed. He is such an amazing, patient guy. Never said No to various viewing by me. I will surely recommend this agent to anyone interested. Well done for your Professionalism. Great guy Ed.

Olaide · 24 June 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Olaide, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

I needed a car parking space and so contacted Frasers to see if they have any free. The call was answered quickly. Sammi did a great job of coordinating between the owner, who was based in Singapore, and myself in the UK. With 48 hours I had a space. A very quick turnaround. I will be using them for all my property matters going forward.

Supun · 24 June 2024 · Fraser & Co Colindale Estate Agents

Agent replied · 22 October 2024

Dear Supun, Thank you so much for taking the time and giving our Colindale branch a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fraser & Co

Which Fraser & Co office has the most reviews?

Barnet has the most, with 237 reviews rated 4.5 out of 5, followed by London West End with 222.

Where are the Fraser & Co offices?

The four Fraser & Co offices, by town:

  • Barnet: 5 Charcot Road, Colindale Avenue, London, NW9 5HG, Barnet, NW9 5HG
  • Hounslow: 571 Chiswick High Road, London, W4 3AY, Hounslow, W4 3AY
  • London New Homes: Unit 12 West End Quay, 1 South Wharf Road, Paddington, London, W2 1JB, Westminster, W2 1JB
  • London West End: Unit 12 West End Quay, 1 South Wharf Road, Paddington, W2 1JB, Westminster, W2 1JB
Has Fraser & Co won any awards?

Yes. At The British Property Awards 2024 its branches won 1 Gold award.

Reviews may appear on more than one platform.

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