Trusted Agent profile
★★★★★
504 reviews across 4 offices and 2 platforms
Fraser & Co has four offices, in Barnet, Westminster (two offices) and Hounslow. Together they have 504 reviews on two platforms, rated 4.4 out of 5 overall.
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Fraser & Co's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIarina helped me a lot in house hunting process and it was a genuine service totally recommend this if you are looking for a good place
Thank you for sharing your experience! We're so pleased that Iarina could assist you in your house-hunting journey and provide genuine service. We appreciate your recommendation. Best regards, The Fraser & Co Team
1/5
GoogleFraser & Co is, without a doubt, the most unprofessional and disgraceful agency I’ve ever dealt with. They rented a flat to the mother of my child with a broken boiler in the middle of winter, leaving her without hot water or heating for weeks. At the time, she was pregnant and diabetic, and despite numerous complaints, the agency showed no sense of urgency or care. This was an incredibly stressful and unsafe situation, yet they did nothing to resolve it. Even after the boiler was eventually fixed, the ongoing water supply issues were never addressed. These problems persisted for over a year, even after she had our baby, forcing her to care for a newborn under appalling conditions. Despite raising these issues repeatedly, Fraser & Co failed to take responsibility or act in any meaningful way, demonstrating shocking incompetence and neglect. When she could no longer tolerate the conditions and was forced to move out early, they seemed more concerned with renting the property to another tenant as quickly as possible to secure the landlord’s rent, rather than actually fixing the issues. Now that she’s moved out, Fraser & Co is ignoring requests for the return of her deposit. Their behaviour is disgusting, and the management is extremely unprofessional. Legal action will be pursued. Additionally, it took months to get accurate meter readings, and even weeks after moving out, she still hasn’t received her check-out inventory. The property also had damp and mould when she moved in, which was flagged immediately but ignored. If you’re considering renting from Fraser & Co, my advice is simple: don’t. They are negligent, uncaring, and completely unprofessional. They do not value tenant welfare and clearly prioritize the landlord’s rent over basic living conditions.
We are very sorry to hear about your experience and take these matters extremely seriously. To allow us to investigate this matter thoroughly and address your concerns, we kindly ask you to contact us directly at complaints@fraser.uk.com. Please provide as much detail as possible, including the property address and any previous correspondence. This will enable us to look into the situation and resolve it internally. We appreciate your feedback and the opportunity to rectify this. Best regards, The Fraser & Co Team
1/5
GoogleI had the misfortune of renting a furnished apartment through Fraser. Extremely poor service with issues ranging from dirty sheets upon arrival left for me to dispose of, no mailbox key (and none received for over a month), false accusations of unpaid utility bills that were leftover from the prior tenant and late return of the deposit (which was over 4,000 pounds). Avoid at all costs unless you enjoy headaches and spending hours trying to get agents to do their job. EDIT TO RESPOND AND ADD PHOTO: Can agree that sheets were unfolded, unironed and inventory report notes they were not closely inspected. I emailed the agent about this and was advised to dispose of the sheets (image from inventory report attached). Completely understand that agents are not responsible for utility bills, which is why I was shocked to receive an email from a Fraser agent making those false accusations. With respect to the deposit, there was very little communication about process until I repeatedly requested updates. Discussion about deduction was left until a few days before the deposit was scheduled to be returned and then the deposit was ultimately sent on the 30th day and arrived a few days later.
We are sorry that you felt your experience with us did not meet your expectations. However we must correct you on a couple of items. The sheets in the apartment were not listed as dirty in the inventory. They appear to be unironed and not folded but there is nothing to suggest they were dirty. We have no influence over the contract that you have with the utility company and therefore cannot comment if the invoices were inaccurate. The deposit was repaid to you after one month after having to agree deductions between you and the landlord which takes time to agree. Once agreed, it was returned to you promptly and within the guidelines issued by the Tenancy Deposit Scheme and the terms of the agreement that you signed.
1/5
GoogleRating only, no written review.
5/5
GoogleAndrew has been extremely helpful and professional during our property search, thank you Andrew it was a pleasure working with you.
Thank you for your kind words about Andrew. We're so glad to hear that he was able to provide you with a positive experience. If you have any other questions or need anything else, please don't hesitate to contact us. Best regards, The Fraser & Co team
1/5
GoogleI had the misfortune of renting a furnished apartment through Fraser. Extremely poor service with issues ranging from dirty sheets upon arrival left for me to dispose of, no mailbox key (and none received for over a month), false accusations of unpaid utility bills that were leftover from the prior tenant and late return of the deposit (which was over 4,000 pounds). Avoid at all costs unless you enjoy headaches and spending hours trying to get agents to do their job. EDIT TO RESPOND AND ADD PHOTO: Can agree that sheets were unfolded, unironed and inventory report notes they were not closely inspected. I emailed the agent about this and was advised to dispose of the sheets (image from inventory report attached). Completely understand that agents are not responsible for utility bills, which is why I was shocked to receive an email from a Fraser agent making those false accusations. With respect to the deposit, there was very little communication about process until I repeatedly requested updates. Discussion about deduction was left until a few days before the deposit was scheduled to be returned and then the deposit was ultimately sent on the 30th day and arrived a few days later.
We are sorry that you felt your experience with us did not meet your expectations. However we must correct you on a couple of items. The sheets in the apartment were not listed as dirty in the inventory. They appear to be unironed and not folded but there is nothing to suggest they were dirty. We have no influence over the contract that you have with the utility company and therefore cannot comment if the invoices were inaccurate. The deposit was repaid to you after one month after having to agree deductions between you and the landlord which takes time to agree. Once agreed, it was returned to you promptly and within the guidelines issued by the Tenancy Deposit Scheme and the terms of the agreement that you signed.
1/5
GoogleRating only, no written review.
5/5
GoogleAndrew has been extremely helpful and professional during our property search, thank you Andrew it was a pleasure working with you.
Thank you for your kind words about Andrew. We're so glad to hear that he was able to provide you with a positive experience. If you have any other questions or need anything else, please don't hesitate to contact us. Best regards, The Fraser & Co team
5/5
GoogleAndrew Assaker handled the purchase of our apartment with care, attention to detail and was always very swift in answering our questions. From the first meeting we enjoyed working with him and it was an absolute delight to have such an experienced broker to handle this deal. Thanks Andrew !
Thank you for your kind words and 5-star review! We’re delighted to hear that Andrew made your apartment purchase a smooth experience. We’ll be sure to pass on your appreciation to him. We’re always here to help with any future property needs. Best regards, The Fraser & Co Team
5/5
GoogleAndrew Assaker handled the purchase of our apartment with care, attention to detail and was always very swift in answering our questions. From the first meeting we enjoyed working with him and it was an absolute delight to have such an experienced broker to handle this deal. Thanks Andrew !
Thank you for your kind words and 5-star review! We’re delighted to hear that Andrew made your apartment purchase a smooth experience. We’ll be sure to pass on your appreciation to him. We’re always here to help with any future property needs. Best regards, The Fraser & Co Team
1/5
Googlethe company end the manager & the directors david no respect the people end eat the deposit verry bad companie end I have all conversations nexte steps
We’re sorry to hear about your concerns and appreciate you sharing your feedback. We understand the situation regarding your holding deposit and want to clarify that it was retained by the landlord under the terms of the contract you signed, which permits such action under specific conditions. This process has been explained to you multiple times, and while we’ve encouraged you to pursue our formal complaints procedure and escalate to the Property Ombudsman, you have chosen not to proceed. We remain confident that the Property Ombudsman would uphold the landlord’s decision in this matter. Fraser & Co Team
5/5
GoogleI'm now going to Deal with this company regularly, because of: Karen and Sami. They are a Huge asset to the organisation, always helped in any way they can to give a top notch service, 5 Star Team!!!!!!
Dear Stephen, Thank you so much for taking the time and giving us a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleWonderful experience. The agent Nazim is honestly a best agent.
We're thrilled to hear that Nazim provided you with such a positive experience. Thank you for taking the time to share your kind review, your feedback means a lot to us! Best Wishes, Fraser & Co Team
5/5
GoogleAndrew Assaker was brilliant throughout our property buying process. He was incredibly helpful, professional, and responsive, ensuring smooth communication with solicitors and providing timely updates. Andrew’s commitment to providing outstanding service truly made our first-time buying process worthwhile. I would be pleased to work with him again in the future.
Thank you so much for your glowing review! We're thrilled to hear that Andrew provided exceptional service throughout your property buying process. We appreciate your kind words and look forward to the opportunity of working with you again in the future. Best regards, The Fraser & Co Team
1/5
GoogleEditing my rating to 1 star.
Dear Akanksha, Thank you for taking the time to leave us 4-stars! Best wishes, Fraser & Co Team
1/5
GoogleI hired Fraser & Co in 2021 to manage one of my properties in Westminster but unfortunately after two years with Fraser & Co, I had to terminate the management contract in 2023 as I felt that they had become incompetent. Firstly, the staff in charge of my property changed several times and I felt the handovers were not well-coordinated. Secondly, invoices from the building management were sometimes not settled on time by Fraser & Co, resulting in the freeholder's agent chasing me for small payments, which then caused accounting hassles. Thirdly, Fraser & Co typically responded to emails slowly, or not at all. There was once a minor emergency with water leaking from the property into an neighbouring unit, and the building manager could not reach either the tenant or Fraser & Co; when Fraser & Co did finally reply, they claimed they didn't have a key to the property (the property they were supposed to be managing!) They had lost the key! Then later, they even tried to invoice me for replacement keys. There were many other management lapses, such as repeated failures to collect monies owed from the tenant, or to even properly track such monies owed. Sometimes Fraser & Co apologised for their errors and lapses and promised they would improve, but they seemed to be overwhelmed, unable to cope, or perhaps understaffed. While I felt I was patient enough, I finally had enough of this and terminated the management contract. Then, Fraser & Co. failed to return the balance of money on my account for over three months, becoming unresponsive to emails. They also retained my tenant's full deposit but failed to forward it to me for over three months. It was utterly unprofessional to hold onto client funds like this, which amounted to thousands of pounds. Finally I had to engage a solicitor to try to simply recover my money from Fraser & Co. Only after legal threats did Fraser & Co. finally respond and return what was owed.
Dear Aaron J, To address your concerns, we need more information about the property and the issues raised. Could you please provide the property address, reference numbers, and the names of the staff you dealt with? You can email us at info@fraser.uk.com. Your feedback is important to us, and we're committed to resolving this. We look forward to your response so we can take the necessary steps. Best wishes, Fraser & Co
5/5
GoogleAndrew Assaker was brilliant throughout our property buying process. He was incredibly helpful, professional, and responsive, ensuring smooth communication with solicitors and providing timely updates. Andrew’s commitment to providing outstanding service truly made our first-time buying process worthwhile. I would be pleased to work with him again in the future.
Thank you so much for your glowing review! We're thrilled to hear that Andrew provided exceptional service throughout your property buying process. We appreciate your kind words and look forward to the opportunity of working with you again in the future. Best regards, The Fraser & Co Team
5/5
GoogleI worked with Zuzanna for the purchase of my flat and she was extremely professional, helpful, friendly and supportive from the beginning until the end of the process. She was perfect in understanding my needs and finding the right flat for me. I had no issue thanks to her in a process that I am a total stranger to. She even helped me with my questions after the completion. Overall, this process was a pleasure thanks to her.
We're so glad to hear that Zuzanna made your flat purchase such a smooth process. Thank you for taking the time to share your positive feedback! Best wishes, Fraser & Co Team
5/5
GoogleAndrew Assaker was brilliant throughout our property buying process. He was incredibly helpful, professional, and responsive, ensuring smooth communication with solicitors and providing timely updates. Andrew’s commitment to providing outstanding service truly made our first-time buying process worthwhile. I would be pleased to work with him again in the future.
Thank you so much for your glowing review! We're thrilled to hear that Andrew provided exceptional service throughout your property buying process. We appreciate your kind words and look forward to the opportunity of working with you again in the future. Best regards, The Fraser & Co Team
5/5
GoogleI'd like to thank Nazim for his exceptional support with my tenancy. The entire process was smooth and hassle-free. Even when I encountered an issue with the electricity on Saturday evening around 8 pm, he kindly answered my call outside of working hours and provided prompt assistance. His dedication and willingness to go the extra mile made a significant difference, I'm very thankful.
Dear Dasha, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Nazim was able to provide exceptional support and make your tenancy smooth and hassle-free. Thanks again for choosing Fraser & Co, and we wish you all the best in your new home! Best wishes, Fraser & Co
1/5
GoogleBy far the worst agency I have ever encountered, particularly with the management and Anna Blakeborough. Regrettably, I've been a tenant for 8 months. Fraser and Co failed to take a meter reading when I moved in, resulting in 8 months of estimated bills totaling thousands, none of which are accurate. I moved in while heavily pregnant and now have a young baby in a property with ongoing water supply issues. The shower fluctuates from ice cold to scorching hot, causing burns to both myself and my baby. Anna who is supposedly the “property manager” is unresponsive to texts, calls and emails, and when I call the office, she is always "in meetings” or on annual leave. Despite this, she never responds and seems to spend her time changing her WhatsApp photo numerous times. Why do you even have WhatsApp if you can’t reply? Several plumbers have confirmed that this issue existed long before I moved in. After months of chasing them without resolution, I have given up chasing and I have forwarded all communication and evidence of negligence to the property ombudsman, as per the Fraser and Co complaints policy. I advise anyone experiencing similar issues with Fraser and Co to do the same as this may be the only way you they will respond.
Thank you for your feedback. We are deeply sorry for the issues you've faced with Fraser & Co. Our Head of Property Management will review your case personally as soon as she returns from annual leave next week. We are committed to addressing your concerns and improving our services. We will be in touch shortly to discuss the next steps.
1/5
GoogleThe sales share my information with other property marketing suite without my consent, this is ridiculous
Thank you for your feedback. At Fraser & Co, we take our clients' privacy and concerns very seriously, but your information was processed in line with our Privacy Policy, a link to which is included https://shorturl.at/5zBVS. The policy states that your personal information may be shared with third-party service providers, regulatory authorities, and within the Fraser & Co Group as required to provide services and comply with legal obligations. Our sales consultant has confirmed that you were informed several times about the standard industry practice of sharing basic registration details with the developer when you expressed interest in the property. This is the role we play as agents acting for a principal; in layperson’s terms by supplying us with information, you are supplying the principal, our client. We understand that you may have had concerns, but please rest assured that your information was handled with care and in accordance with our established procedures. At any time, anyone can ask for their details and data to be removed and both we and our clients would of course abide by this request. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We are here to assist you. Fraser & Co
5/5
GoogleI would like to say Sami was an absolute gentleman who helped a lot for finding a suitable property and also assisted us for other issues related to property.
Dear Arshia, Thank you so much for taking the time and giving us a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleEd has been super proactive and communicative, and has helped me transition seamlessly between two properties that Fraser and Co. manage within my desired budget when we decided to move. He’s always available to help and put me at ease during what can usually be a stressful time
Dear Aliza, Thank you so much for taking the time and giving us a 5-star review. We are so pleased to hear that you are happy with our services. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
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Barnet has the most, with 237 reviews rated 4.5 out of 5, followed by London New Homes with 221.
The four Fraser & Co offices, by town:
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