Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotIncompetent and rude
The estate agent, Vanessa, knew very little about the flat and caused us to incur additional expense by undertaking a survey of a part of the wider block which wasn't part of the property.
After we had paid a holding fee Vanessa's manner changed completely and she became very rude and aggressive.
I have not given Franklyn James one star as ultimately the transaction proceeded according to agreed timelines.
I hope that their other estate agents are better but based on my experience with Vanessa if I were selling a property I would avoid Franklyn James.
Henry · 28 November 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 4/5
TrustpilotOverall
Overall, the process is smooth, Vanessa has been very supportive and helped me communicate with the seller efficiently and kindly. Many thanks to Vanessa!
And thanks Aldi for letting me re-visit the flat and introduce the operation of the hot water.
Lin · 21 November 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
TrustpilotAntonia and the team went to every…
Antonia and the team went to every length possible for us to be able to get our beautiful home, we are so grateful! Would definitely recommend.
Daisy · 20 November 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 1/5
TrustpilotExtremely poor service
Extremely poor service, rude people, a bunch of crooks. Never ever rent a property through these guys.
Akanksha · 19 November 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
Trustpilot“I had a great experience with this…
“I had a great experience with this Franklyn James limehouse branch agent.
Antonia was incredibly helpful and quick in responding to my inquiries. The entire process from initial contact to finalizing the rental was remarkably smooth.
I appreciate Antonia’s professionalism and efficiency making the whole experience hassle-free.
Highly recommended!👌🏻”
Zayaan · 3 November 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
TrustpilotThe agency is very professional
The agency is very professional. The people I got the chance to talk with were all very friendly and helpful. They are also quite responsive to emails and have someone answering the phone even outside standard working hours.
Maria · 31 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Mark has been a fantastic estate agent, who has gone over and above his responsibilities time and time again. He was always ready to understand patiently and gracefully a legally complex situation, in relation to our purchase and was excellent in his communication with all involved.
I would strongly recommend this branch of Franklyn James for their professionalism and hard work for selling and buying property.
Ayesha · 24 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
TrustpilotVery helpful and responsive staff
Very helpful and responsive staff, special thanks to Mark, Charlene and Georgia!
Li · 24 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
TrustpilotAntonia was truly professional
Antonia has truly exemplified professionalism, support, and attentiveness throughout our experience with her as our letting agent. Her proactive approach in keeping us updated on new apartment listings was exceptional. Not only did she swiftly seize new opportunities, but she also exhibited a remarkable attention to detail and accessibility. We couldn't be happier with her exceptional level of service and involvement.
Ariel · 24 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
TrustpilotPurchase in E14
Mark Kimber lead the process as an estate agent and delivered a complex process with high professionalism.
Ovidiu · 23 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 1/5
TrustpilotNot happy at all
Not happy at all. Terrible experience
Jey · 22 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
TrustpilotVanessa was professional throughout and…
Vanessa was professional throughout and nothing was ever a problem. A fantastic team member to have and a great Estate Agent overall, thank you.
Carrie-Anne · 21 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
TrustpilotSale in Tower hamlets
Inga originally lead the file and was particularly helpful, professional and proactive.
Mark took over on the sale and took it through the last mile and through to completion! Mark was proactive and supportive through a complex completion and kept everyone in the loop til the end!
Thanks team for closing this out!
Tariq · 20 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleWorked with Mark Kimber who helped us find what we were looking for on very short notice. Pleasure working with him on account of his professionalism, knowledge of his business and positive attitude
Andrey · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleGreat experience with Danny King. Showed me the property last thing before Christmas on short notice and did everything he could to find out all details about the house so I was fully informed before putting a bid in.
When I did put the bid in he had it sent off and discussed with the landlord and an answer got for me in less than 24 hours which was great being able to move so quickly.
Diarmaid · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleMark Kimber was very helpful, he helped me find what I was looking for on very short notice and also helped me into reaching a suitable agreement. It was a great pleasure to get to work with him as he had great communication, positive attitude and excellent knowledge. Thank you Mark!
Zaid · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleMark was excellent in handling our transition from prospective tenant into a new tenant for one of his properties. It's difficult to find estate agents who are both honest and empathetic enough to understand both Landlord and tenant needs, but Mark balances both very aptly. My girlfriend and I are now extremely happy in our flat, with a very attentive landlord. I would highly recommend.
G · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleGood exp. working with Mark Kimbers.
Shivani · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleMark is an absolute pleasure to work with. Very hard working and client conscious.
Cara · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleMark was very helpful in finding me an apartment quickly and arranging all the furniture. Thank you alot.
Sanat · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleInga and her team really do provide a very professional and comprehensive service for both sales and rentals!
Nicholas · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleInga and Vanessa did an excellent job in helping me sell my late friend's property and their support has been invaluable.
Deborah · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleI got a very beautiful place with the help from Mark Kimber. Mark is super friendly, extremely efficient, and very professional. Big Thx to Mark my man!
Yvan · 13 October 2023 · Franklyn James London (60 Westferry Road)
★★★★★ 5/5
GoogleHad a really great experience with Mark Kimber, he assisted us with moving forward quickly and explained all the steps which was a great help to us. great service.
David · 13 October 2023 · Franklyn James London (60 Westferry Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
