Franklyn James London reviews

★★★★★ 5/5

Trustpilot

Wish all agents were as good as Franklyn James

Having rented with Franklyn James for the past 3 years, it has been a great experience from start to finish. The property was in perfect order for when I moved in (even though I had a few special requests). Any problems during my tenancy were always dealt with promptly and the staff were professional and helpful at all times. Having moved to a new property I wish my new agent was as on top of things as Franklyn James. A big thank you to Daniel, Yawar and James

J · 1 August 2026

★★★★★ 1/5

Trustpilot

not recommended in any way

From the very beginning - wrong pictures and video on details, agent lying to viewers about why we were selling. That was only the beginning though. Total lack of communication despite really serious issues during conveyancing that ultimately led to the sale falling through. Emails and phone calls ignored, inadequate due diligence on prospective purchasers, lax attitude to concerns about property fraud. The ONLY upside of the sale falling through is we don’t have to pay these clowns. Honestly, I would avoid. Terrible “service”.

Vicki · 26 June 2026

★★★★★ 2/5

Trustpilot

Sold a flat with FJ recently

Sold a flat with FJ recently. It’s been a long drawn out process. They have been pretty much useless. Estate agent turns up for a viewing with clients and says to me “I don’t know anything about this property so you better show them yourself”. It’s one thing being incompetent, but being so open about it was jaw-dropping. Luckily, we were able to sell the flat without their help. The most they did was list the property on Rightmove and contacted our buyer to arrange a viewing. Communication poor, inexperienced agents and lack of motivation to sell the property. When it came to completion, didn’t respond to emails about completion process until I made some angry calls on the morning of. Mark was good to deal with, and a chap called Marlon who I think has left now. Avoid others. Hope they enjoy the money they made from our commission for not doing a lot!

Anon · 15 March 2025

★★★★★ 5/5

Google

I can’t thank Mark enough for all his help in securing my new flat. From start to finish, he was professional, friendly, and incredibly supportive. He made what can often be a stressful experience feel smooth and straightforward, always keeping me updated and answering every question with patience and care. If you’re looking for someone who truly cares and delivers exceptional service, Mark is the person you want by your side.

João · 17 April 2025

★★★★★ 5/5

Trustpilot

A top performance by a top team.

We wish to thank and congratulate Adil and all his team on a simple, smooth and stress free sale of our Limehouse flat and also his service team, especially Tyler, for dealing with the maintenance issues that cropped up on the way; and last but not least his recommendation for a solicitor which turned out perfectly. We conducted a “beauty parade” of the local estate agents at the start and Adil’s clear, concise description and management of the process turned out to be spot on. We’ve now moved away from the area and are happy to recommend Franklyn James unreservedly. David and Gill.

Great · 6 October 2024

★★★★★ 5/5

Google

We had the pleasure of working with Mark when we bought our house 5 and a half years ago, and we were so impressed that we didn't hesitate to reach out to him again when it came time to sell due to upsizing needs. His attention to detail, and genuine care for his clients make the entire process smooth and stress-free. We're grateful for his guidance and highly recommend him to anyone looking to buy or sell a home. Thank you, Mark and the team, for your exceptional service! And congratulations Mark to sell the very same house twice in a row in less then 6 years :)

Engin · 31 August 2024

★★★★★ 5/5

Google

Mark Kimber was exceptionally helpful, knowledgeable, and pleasant in his service. He helped us tour our new place, listened to our requests for improvements prior to moving in, and was very reasonable in our contract negotiations. He really went the extra mile in helping us get the maximum out of our tenancy agreement, adding additional time and updates to our new house. We are extremely happy with his service and would recommend him to everyone looking for a new apartment or house. We are delighted to be moving in, thanks to Mark!

O · 20 August 2024

★★★★★ 1/5

Trustpilot

4 different property managers and slow service

My partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved. Over the course of two years, we had almost four different property managers including Tanzila, Lucy and Taylor and now someone else which was frustrating. Each new manager was unaware of previous concerns, and responses were consistently delayed. If they manage your property, I would not recommend renting through them. Most recently, we checked out of the property, and everything seemed fine, Franklyn James confirmed that all was in order, and they liaised with the landlord which they still need to hear from and they kept saying they will come back tomorrow. However, a month has passed, and there has been no progress on the deposit return. The property manager does not respond, leaving us no choice but to escalate the matter to the deposit protection scheme as I mentioned as no concerns were raised on the check out report. I know they have many positive reviews, but I wanted to share our experience, which has been frustrating and exhausting. I also agree with others who have said they tend to favour the landlord, making it difficult for tenants to have a fair experience

Anastasia · 15 March 2025

★★★★★ 5/5

Google

I used the help of Franclyn James, particularly, Mark Kimber was supporting us in the whole home sale process. The service from his side was top quality, absolutely nothing to complain about. Would definitely use his help again if needed.

Roman · 15 November 2025

★★★★★ 5/5

Google

Handy from Frankly James is an exceptional estate agent who knows the market inside out. He recently showed me a house, and I was thoroughly impressed with his professionalism and knowledge. From the moment we met, Handy was attentive, understanding, and courteous. He took the time to understand my needs and preferences and then provided invaluable insights into the property and the local market. Throughout the viewing, Handy answered all my questions with confidence and clarity, demonstrating a deep understanding of the property and its features. His knowledge of the market was evident as he expertly highlighted the unique selling points of the house and provided me with valuable information about the neighbourhood. Handy's professional demeanour and genuine passion for real estate made the entire experience enjoyable and stress-free. My wife and I felt well taken care of, and his attention to detail was commendable. It's clear that Handy takes great pride in his work and genuinely cares about his clients' needs. I highly recommend Handy to anyone in search of a knowledgeable and reliable estate agent. His expertise and dedication make him a standout professional in the industry. Thank you, Handy, for your exceptional service and for making my house-hunting experience a positive one.

Ema · 10 April 2024

★★★★★ 5/5

Trustpilot

Handy from Frankly James is an…

Handy from Frankly James is an exceptional estate agent who knows the market inside out. He recently showed me a house, and I was thoroughly impressed with his professionalism and knowledge. From the moment we met, Handy was attentive, understanding, and courteous. He took the time to understand my needs and preferences and then provided invaluable insights into the property and the local market. Throughout the viewing, Handy answered all my questions with confidence and clarity, demonstrating a deep understanding of the property and its features. His knowledge of the market was evident as he expertly highlighted the unique selling points of the house and provided me with valuable information about the neighbourhood. Handy's professional demeanour and genuine passion for real estate made the entire experience enjoyable and stress-free. My wife and I felt well taken care of, and his attention to detail was commendable. It's clear that Handy takes great pride in his work and genuinely cares about his clients' needs. I highly recommend Handy to anyone in search of a knowledgeable and reliable estate agent. His expertise and dedication make him a standout professional in the industry. Thank you, Handy, for your exceptional service and for making my house-hunting experience a positive one.

Ema · 12 March 2024

★★★★★ 5/5

Trustpilot

The people make a BIG difference

I have just begun to market a flat in E14 through Franklyn James and have dealt with Vanessa (who has now left the organisation), Adil, Georgia and Umar. My experience with these 4 individuals has, so far, been very positive. Each one has their own attributes and give a sense of positivity to me (the seller). We will see how the sale proceeds, but i have every confidence that Adil, Georgia and Umar will do their utmost best to secure a sale for me. Thank you for the experience so far and i look forward to a positive outcome in the not too distant future. Thank you

Gmjapan · 4 January 2024

★★★★★ 5/5

Google

I recently rented apartment via Mark Kimber and team, the experience was frictionless and one of the few positive experience I had given recent pressure on lettings market. Unlike few other agents who use offers to raise the rent/changed negotiated deal last minute, creating so much uncertainty for me, Mark's team demonstrated great professionalism, as soon as offer was agreed, property was off the market and all other necessary procedure done quickly and seamless. Mark himself is quite responsive and available for any queries during the whole letting process

Chandan · 10 June 2023

★★★★★ 5/5

Google

Mark Kimber was exceptionally helpful, knowledgeable, and pleasant in his service. He helped us tour our new place, listened to our requests for improvements prior to moving in, and was very reasonable in our contract negotiations. He …

Owen · 16 April 2025

★★★★★ 1/5

Trustpilot

4 different property managers and slow service

My partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved.

Anastasoubi · 15 March 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Mark has been a fantastic estate agent, who has gone over and above his responsibilities time and time again. He was always ready to understand patiently and gracefully a legally complex situation, in relation to our purchase and was excellent in his communication with all involved. I would strongly recommend this branch of Franklyn James for their professionalism and hard work for selling and buying property.

Ayesha · 24 October 2023

★★★★★ 5/5

Google

Mark was excellent in handling our transition from prospective tenant into a new tenant for one of his properties. It's difficult to find estate agents who are both honest and empathetic enough to understand both Landlord and tenant needs, but Mark balances both very aptly. My girlfriend and I are now extremely happy in our flat, with a very attentive landlord. I would highly recommend.

G · 11 November 2023

★★★★★ 5/5

Google

We found our current flat in Isle of Dogs through Franklyn James and have been very happy. They have been very responsive regarding tenancy related queries and are impartial. Mark was great at showing us flats according to our requirements. And since the start of our tenancy, Lucy has been very proactive in helping us as required. Highly recommended!

Ishani · 11 March 2024

★★★★★ 1/5

Google

Absolutely terrible experience with this estate agents. Kicked us out and used a bunch of lies and if not outright illegal tactics, certainly morally reprehensible, tactics to do so. Incompetent, no empathy whatsoever and untrustworthy. Everything people hate about estate agents is what this company represents.

Tootoolafroo · 26 March 2026

★★★★★ 5/5

Google

Thanks to Mark and the team in helping me find what I can only describe as a dream flat. Mark bent over backwards to make the viewing time work around my schedule, laid everything out with absolute clarity and was super helpful all the way. He passed on to his team who brilliantly efficient with all the admin. A delight to work with in a bonkers housing market!!! Thank you!!!!!!

Ian · 10 June 2023

★★★★★ 4/5

Google

We had a positive experience with Franklyn James (Mark) for going through the process of getting a new flat. Mark was very professional and kept us at ease throughout. …

Rob · 16 April 2025

★★★★★ 5/5

Google

Mark was excellent in handling our transition from prospective tenant into a new tenant for one of his properties. It's difficult to find estate agents who are both honest and empathetic enough to understand both Landlord and tenant needs, but Mark balances both very aptly. My girlfriend and I are now extremely happy in our flat, with a very attentive landlord. I would highly recommend.

Gerald · 10 June 2023

★★★★★ 5/5

Google

Called about a one bed property on Rightmove advertised by Franklyn James, and Mark Kimber from there managed to get me a viewing the very next day. He answered all my queries about the property, discussed my situation with me and eventually helped my offer to get accepted. Since then, he's talked me through the whole process as a first time renter, and I've managed to go from first calling about the property to being about to move in - in all just over two weeks. Can't thank Mark enough for his professionalism and his responsive help.PositiveResponsiveness, Quality, Professionalism

Ayo · 10 June 2021

★★★★★ 5/5

Google

I shifted to London for my job and was looking for a house to rent. Seeking a house on rent during pandemic was a tricky experience. We approached mark for one of the property we shortlisted near westferry. We immediately liked the flat and gave our confirmation for the same. Mark was very helpful. He understood we were new and guided us in every step. House was refurbished before we moved in and entire experience was very smooth.PositiveResponsiveness, Professionalism

Salil · 10 June 2021