Trusted Agent profile

Franklyn James estate agents in London

4.4

★★★★★ Great

539 reviews across 2 offices and 3 platforms

Franklyn James has two offices, all in London. Together they have 539 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

454

Reviews on Google

All 2 offices

Facebook logo

2.3 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

82

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Franklyn James's two offices, most reviewed first. Each has its own page.

Latest reviews from every Franklyn James office

Newest first, from every platform, with the office each review is about. First names only.

2/5

Google

The estate agent, Vanessa, knew very little about the flat and caused us to incur additional expense by undertaking a survey of a part of the wider block which wasn't part of the property. After we had paid a holding fee Vanessa's manner changed completely and she became very rude and aggressive. I have not given Franklyn James one star as ultimately the transaction proceeded according to agreed timelines. I hope that their other agents are better but based on my experience with Vanessa if I were selling a property I would avoid Franklyn James.

Henry · 16 April 2024 · Franklyn James London (29 Narrow Street)

1/5

Google

My impression is that they will work against tenants as much as they possibly can. Examples: They asked me for full unredacted bank transaction copies for the purpose of "Anti-Money-Laundering". I refused and they got pushy, but never in writing. Obviously, was a concealed credit check. They also hid a malfunctioning bathroom venting system of the flat during the viewing. After moving out, they gave me a bad reference stating I owe them money even though the tenancy deposit scheme report ended with 0 owed money.

Nils · 16 April 2024 · Franklyn James London (29 Narrow Street)

5/5

Google

James arranged a viewing the day after I sent an enquiry about the flat so the process was fast. After the viewing, I got informed about the next steps of the process and my offer was quickly put in progress by James. Overall quite happy with how things went.

Arda · 16 April 2024 · Franklyn James London (29 Narrow Street)

1/5

Google

I’ve been very disappointed with the experience of working with Franklyn James so far. I had to chase them for 4 days after my holding deposit to get an answer. We took the property virtually and have had absolutely no proactive response from Gary Atinks (examples being “the code to the buildings gardens must be one of the few I’ve provided you”, needing to be chased for something as simple as a bin store code). I would never recommend.

Sushruthi · 16 April 2024 · Franklyn James London (29 Narrow Street)

5/5

Google

I am so satisfied with Franklin Janes from the start up to the time I got the keys , their service is 1st class . Adil ( Director) was so kind and very approachable I really appreciate his assistance, professionalism and dedication to his work. I am so pleased and a happy customer!

Leilyn · 16 April 2024 · Franklyn James London (29 Narrow Street)

5/5

Google

Lucy Carlton and James Cooper from the Limehouse branch helped enormously when looking for a new place in December 2023. It was a difficult time of year for finding something, but they were both excellent at responding and answering my queries promptly. From the viewing with James to signing the contract with Lucy was a matter of a few days. Would highly recommend both colleagues and the branch - Everyone I spoke with or interacted with was pleasant and professional.

Niamh · 16 April 2024 · Franklyn James London (29 Narrow Street)

5/5

Google

Franklyn James has been wonderful throughout our tenancy. Both check in and check out processes were seamless. The team is very friendly, they always got back to question swiftly. Highly recommended

E · 16 April 2024 · Franklyn James London (29 Narrow Street)

5/5

Google

Our experience with Franklyn James was great, they are attentive, efficient, fair and look after the landlords and the tenants. They acted very professionally for a rather complicated case and let our properties quickly for a fair price. I would highly recommend them!

Qian · 16 April 2024 · Franklyn James London (29 Narrow Street)

5/5

Google

Franklyn James have been truly excellent throughout our tenancy. Everyone has always been very lovely and helpful towards us. Gary, Lucy and Mark have all been great, and Tyler is definitely an asset to the team. We very much appreciate all of his hard work and communication since joining the company and managing our property for us. He's been quick to deal with any issues and is always efficient with communicating and getting things sorted. Thank you!

Emma · 16 April 2024 · Franklyn James London (29 Narrow Street)

5/5

Google

I have worked with Franklyn & James on the Letting and Sale processes for my property and highly recommend them! They have supported me (and the tenants in my flat) for well over 2 years, having Gary as one of the most professional managing agents I have dealt with in London. On the sale side, Adil and Umar have gone above and beyond, turning a very stressful experience with another agency into what is yet another reason to praise F&J, since my property is now Under Offer despite a complex market environment! In my experience, the professionalism and responsiveness of the Franklyn & James team vastly surpass other agencies' service.PositiveResponsiveness, Professionalism

J · 29 March 2024 · Franklyn James London (29 Narrow Street)

5/5

Trustpilot

Handy from Frankly James is an…

Handy from Frankly James is an exceptional estate agent who knows the market inside out. He recently showed me a house, and I was thoroughly impressed with his professionalism and knowledge. From the moment we met, Handy was attentive, understanding, and courteous. He took the time to understand my needs and preferences and then provided invaluable insights into the property and the local market. Throughout the viewing, Handy answered all my questions with confidence and clarity, demonstrating a deep understanding of the property and its features. His knowledge of the market was evident as he expertly highlighted the unique selling points of the house and provided me with valuable information about the neighbourhood. Handy's professional demeanour and genuine passion for real estate made the entire experience enjoyable and stress-free. My wife and I felt well taken care of, and his attention to detail was commendable. It's clear that Handy takes great pride in his work and genuinely cares about his clients' needs. I highly recommend Handy to anyone in search of a knowledgeable and reliable estate agent. His expertise and dedication make him a standout professional in the industry. Thank you, Handy, for your exceptional service and for making my house-hunting experience a positive one.

Ema · 12 March 2024 · Franklyn James London (60 Westferry Road)

5/5

Trustpilot

Adil at Franklyn James really went out…

Adil at Franklyn James really went out of his way to help the process, very grateful to him. Thanks

Nick · 2 March 2024 · Franklyn James London (60 Westferry Road)

4/5

Trustpilot

Thank you for your help

Adil has been supportive and helped me with the difficult sale process. It was very stressful, which is not anyone’s fault, but Adil kept everyone in the loop and efficiently communicated with both sides until the very last minute. Thank you Adil for your patience and hard work.

Deny · 25 February 2024 · Franklyn James London (60 Westferry Road)

5/5

Google

Use them for managing my rented place. Tanzila who is property manager does a great job in following up all queries. Would recommend

Ming · 23 January 2024 · Franklyn James London (29 Narrow Street)

1/5

Trustpilot

They work against tenants

My impression is that they will work against tenants as much as they possibly can. Examples: They asked me for full unredacted bank transaction copies for the purpose of "Anti-Money-Laundering". I refused and they got pushy, but never in writing. Obviously, was a concealed credit check. They also hid a malfunctioning bathroom venting system of the flat during the viewing. After moving out, they gave me a bad reference stating I owe them money even though the tenancy deposit scheme report ended with 0 owed money.

Nils · 19 January 2024 · Franklyn James London (60 Westferry Road)

5/5

Trustpilot

Great Experience

Mark was fantastic with sorting out our property for us - really lovely and efficient throughout the process.

Emma · 15 January 2024 · Franklyn James London (60 Westferry Road)

5/5

Trustpilot

The people make a BIG difference

I have just begun to market a flat in E14 through Franklyn James and have dealt with Vanessa (who has now left the organisation), Adil, Georgia and Umar. My experience with these 4 individuals has, so far, been very positive. Each one has their own attributes and give a sense of positivity to me (the seller). We will see how the sale proceeds, but i have every confidence that Adil, Georgia and Umar will do their utmost best to secure a sale for me. Thank you for the experience so far and i look forward to a positive outcome in the not too distant future. Thank you

Gmjapan · 4 January 2024 · Franklyn James London (60 Westferry Road)

5/5

Google

Thank you Tanzila for all the immense help over the past year, for the patience, communication and understanding. Working with agencies can be really hard for tenants, so it's brilliant to find someone as personable as Tanzila.

OI · 24 December 2023 · Franklyn James London (29 Narrow Street)

5/5

Trustpilot

Very responsive and accommodating…

Very responsive and accommodating service throughout the buying process. Vanessa was very helpful in every step!

Duygu · 29 November 2023 · Franklyn James London (60 Westferry Road)

2/5

Trustpilot

Incompetent and rude

The estate agent, Vanessa, knew very little about the flat and caused us to incur additional expense by undertaking a survey of a part of the wider block which wasn't part of the property. After we had paid a holding fee Vanessa's manner changed completely and she became very rude and aggressive. I have not given Franklyn James one star as ultimately the transaction proceeded according to agreed timelines. I hope that their other estate agents are better but based on my experience with Vanessa if I were selling a property I would avoid Franklyn James.

Henry · 28 November 2023 · Franklyn James London (60 Westferry Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Franklyn James

Which Franklyn James office has the most reviews?

London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.

Where are the Franklyn James offices?

The two Franklyn James offices, by town:

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