5/5
GoogleHandy Mounana showed us properties around Limehouse. He was extremely helpful and showed us different properties nearby based on our feedback, that would be of interest too. Highly recommend.
Trusted Agent profile
Franklyn James estate agents in London
★★★★★
539 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 539 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
82
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Franklyn James's two offices, most reviewed first. Each has its own page.
Latest reviews from every Franklyn James office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat experience with Yawar from Franklyn James. He responds quickly and helps resolve house related problems.
5/5
GoogleReally great people. Would especially like to thank Yawar for helping with the smooth transfer of my agreement.
5/5
GoogleSevise from Daniel and Marlon at Franklin and James was A*. Daniel operational director always made time to answer my calls and advise. Would reccomend. Thank you both.
1/5
GoogleIf everything is fine and you never need help from them/the landlord then i’m sure Franklyn James are fine. However we had to contact a million and one times just for a reply about the same issue that we were forced to live with for 9 months. Not once have they stuck to the words they told us, we were left with a hole in the ceiling and water damage causing mould for 9 months until we finally moved out once out tenancy ended. When we first moved in everything was great and it was all fine, they were helpful and everything they could be. As we got settled and we had issues it soon became very apparent they only care about getting you to sign for a property and then they don’t care. Honestly if we could go back in time, we would not be choosing franklyn james, that is for sure. We got passed between different assistants and managers and even directors at one point, they were all useless, we had to pay out of pocket for alternative accommodation during a flood and then chase and chase for reimbursement that we would just end up taking off our monthly rent in the end, and suddenly they were very proactive at ringing us and emailing asking for x amount of money which we would then have to explain is the money they OWED us. They clearly just don’t care about their tenants, and to them we were just students who didn’t know better. Honestly don’t think I can ever trust them again, we had water rushing out the ceiling that was falling on us and they just didn’t care, looking back it is laughable how bad it was.
5/5
GoogleI’ve been renting with Franklyn James, and they have been incredibly helpful and professional. My property manager, Yawar Kazmi, has been fantastic, extremely prompt and very responsive whenever there’s an issue in the house or when I have any queries. He consistently makes sure everything is addressed in a timely manner. Definitely recommend
1/5
GoogleMy partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved. Over the course of two years, we had almost four different property managers including Tanzila, Lucy and Tyler and now someone else which was frustrating. Each new manager was unaware of previous concerns, and responses were consistently delayed. If they manage your property, I would not recommend renting through them. Most recently, we checked out of the property, and everything seemed fine, Franklyn James confirmed that all was in order, and they liaised with the landlord which they still need to hear from and they kept saying they will come back tomorrow. However, a month has passed, and there has been no progress on the deposit return. The property manager does not respond, leaving us no choice but to escalate the matter to the deposit protection scheme as I mentioned as no concerns were raised on the check out report. I know they have many positive reviews, but I wanted to share our experience, which has been frustrating and exhausting. I also agree with others who have said they tend to favour the landlord, making it difficult for tenants to have a fair experience
2/5
TrustpilotSold a flat with FJ recently
Sold a flat with FJ recently. It’s been a long drawn out process. They have been pretty much useless. Estate agent turns up for a viewing with clients and says to me “I don’t know anything about this property so you better show them yourself”. It’s one thing being incompetent, but being so open about it was jaw-dropping. Luckily, we were able to sell the flat without their help. The most they did was list the property on Rightmove and contacted our buyer to arrange a viewing. Communication poor, inexperienced agents and lack of motivation to sell the property. When it came to completion, didn’t respond to emails about completion process until I made some angry calls on the morning of. Mark was good to deal with, and a chap called Marlon who I think has left now. Avoid others. Hope they enjoy the money they made from our commission for not doing a lot!
Agent replied · 14 October 2026
Thank you for your feedback. Our team take every move personally and will continuously do their upmost to help buyer on their journey.
1/5
Trustpilot4 different property managers and slow service
My partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved. Over the course of two years, we had almost four different property managers including Tanzila, Lucy and Taylor and now someone else which was frustrating. Each new manager was unaware of previous concerns, and responses were consistently delayed. If they manage your property, I would not recommend renting through them. Most recently, we checked out of the property, and everything seemed fine, Franklyn James confirmed that all was in order, and they liaised with the landlord which they still need to hear from and they kept saying they will come back tomorrow. However, a month has passed, and there has been no progress on the deposit return. The property manager does not respond, leaving us no choice but to escalate the matter to the deposit protection scheme as I mentioned as no concerns were raised on the check out report. I know they have many positive reviews, but I wanted to share our experience, which has been frustrating and exhausting. I also agree with others who have said they tend to favour the landlord, making it difficult for tenants to have a fair experience
Agent replied · 10 October 2026
We take this feedback very seriously and quickly identify areas of the business that can sometimes cause frustrations especially when staff no longer work for the company. Many changes happened just prior to you writing this review which included a change in management, a complete overhaul of all systems and a new team of property managers that work as a team to address any issues rather than individually. Since the change in management we have had an incrediable stable team and by overhauling our systems we now have a way to measure any issues to ensure they are dealt with promptly and never left regardless of if there is a change in staff.
1/5
Trustpilot4 different property managers and slow service
My partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved.
Agent replied · 25 September 2026
We take this feedback very seriously and quickly identify areas of the business that can sometimes cause frustrations especially when staff no longer work for the company. Many changes happened just prior to you writing this review which included a change in management, a complete overhaul of all systems and a new team of property managers that work as a team to address any issues rather than individually. Since the change in management we have had an incrediable stable team and by overhauling our systems we now have a way to measure any issues to ensure they are dealt with promptly and never left regardless of if there is a change in staff.
1/5
GoogleRating only, no written review.
5/5
GoogleUmar provided very good service!
5/5
GoogleAbsolutely wonderful!
4/5
GoogleRating only, no written review.
5/5
GoogleVery professional, kind and knowledgable staff. Helped me during my searches for a property and stood by us despite the long process!
5/5
GoogleWe saw a flat with Umar and he is super professional, responsive and friendly! We felt comfortable asking questions and he got us all the answers we needed!
5/5
GoogleExcellent experience and kind staff. Umar is very patient in understanding your buying requirement and gives enough time to view the property. Highly recommend.
5/5
GoogleAs a new immigrant navigating the process of purchasing a property in a new country, I am immensely grateful for the exceptional service and support provided by Mr. Umar Ikram. From the outset, He demonstrated a high level of professionalism and dedication. Umar arranged two viewings for us at a property we were considering purchasing. Throughout the viewings, he exhibited an impressive depth of knowledge about the property and the surrounding area. His insights were invaluable to me as a newcomer, and he patiently addressed all of my questions and concerns. Despite unforeseeable circumstances that ultimately led to the termination of the purchase, I cannot thank Umar enough for his unwavering support and guidance throughout the process. His professionalism, expertise, and genuine care for me are truly commendable. Thank you, Mr. Umar Ikram, for your outstanding service!
5/5
GoogleWe found our current flat in Isle of Dogs through Franklyn James and have been very happy. They have been very responsive regarding tenancy related queries and are impartial. Mark was great at showing us flats according to our requirements. And since the start of our tenancy, Lucy has been very proactive in helping us as required. Highly recommended!
5/5
GoogleHandy from Frankly James is an exceptional estate agent who knows the market inside out. He recently showed me a house, and I was thoroughly impressed with his professionalism and knowledge. From the moment we met, Handy was attentive, understanding, and courteous. He took the time to understand my needs and preferences and then provided invaluable insights into the property and the local market. Throughout the viewing, Handy answered all my questions with confidence and clarity, demonstrating a deep understanding of the property and its features. His knowledge of the market was evident as he expertly highlighted the unique selling points of the house and provided me with valuable information about the neighbourhood. Handy's professional demeanour and genuine passion for real estate made the entire experience enjoyable and stress-free. My wife and I felt well taken care of, and his attention to detail was commendable. It's clear that Handy takes great pride in his work and genuinely cares about his clients' needs. I highly recommend Handy to anyone in search of a knowledgeable and reliable estate agent. His expertise and dedication make him a standout professional in the industry. Thank you, Handy, for your exceptional service and for making my house-hunting experience a positive one.
5/5
GoogleMark Kimber was exceptionally helpful, knowledgeable, and pleasant in his service. He helped us tour our new place, listened to our requests for improvements prior to moving in, and was very reasonable in our contract negotiations. He really went the extra mile in helping us get the maximum out of our tenancy agreement, adding additional time and updates to our new house. We are extremely happy with his service and would recommend him to everyone looking for a new apartment or house. We are delighted to be moving in, thanks to Mark!
2/5
GoogleWe had a bad experience with an agent called Mark Kimber in terms of communication. After viewing a house in E14, we submitted an offer and didn't receive any communication back from him until I called to check. The offer got rejected which is fine. But I messaged Mark again afterwards with a new offer and the same thing happened. He didn't respond to the offer or even answered my call. It's ok to reject an offer, but what is not ok is to ignore customer multiple times and not respond to their communication. Updated to 2 stars after receiving a call from Hannah too appreciate her attempt to improve the company image.
5/5
GoogleKirsty was very friendly and helpful, maintaining constant contact with us throughout the process. Although not being successful the first time, once the property was on the market again she contacted us right away which was really appreciated. Thank you, Kirsty!
4/5
GoogleWe had a positive experience with Franklyn James (Mark) for going through the process of getting a new flat. Mark was very professional and kept us at ease throughout. Only piece of feedback is that some requests were not passed on to the landlord so we’re not actioned upon and we rarely received notice of receipt for our e-mails which would have been great. Other than that it’s the most positive experience I have had for finding a property through an agency.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Franklyn James
Which Franklyn James office has the most reviews?
London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
Where are the Franklyn James offices?
The two Franklyn James offices, by town:
- London (29 Narrow Street): 29 Narrow Street, London, E14 8DP
- London (60 Westferry Road): 60 Westferry Road, London, E14 8JE
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
