Trusted Agent profile
★★★★★
539 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 539 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
82
Reviews on Trustpilot
Business-wide
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Franklyn James's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLoved the services
I have had doubts about renting since it was first time trying out new letting agency Franklyn James.But that turned out to be the best experience , the best thing turned out to be transparency from the agency and their agents are at their best behaviour ,No hidden clause or anything in the agreement.All the best you guys.
5/5
TrustpilotA reliable Agency
I have been dealing with Franklyn James for around ten years now. They are very professional and reliable.I would always recommend them.
5/5
TrustpilotTanzila as always was swift with her…
Tanzila as always was swift with her response and came up with a quick solution. Thanks.
5/5
TrustpilotTallulah was really helpful
I recently had a complicated transaction that needed a lot of attention to the details in the contracts exchanged successfully at the end. Tallulah Davids was really helpful and I really wanted to say thank you.
5/5
TrustpilotGreat service
Great service, very professional - would definitely recommend. Currently dealing with Tanzila Arefin.
5/5
TrustpilotJust found a new place to rent and…
Just found a new place to rent and everyone we dealt with was incredibly efficient and helpful, James and Danny in particular. I would recommend using Franklyn James.
4/5
TrustpilotProfessionalism and optimism
George maintained a high level of professionalism and optimism in the face of a number of complications and missed deadlines.
5/5
TrustpilotAmazing property, supportive property manager
Amazing property, smooth communication and flexibility from the Agency, special thanks to Gary Atkins who was very helpful throughout the entire year-long tenancy period. Great experience overall
5/5
TrustpilotFranklyn James are the best!
Franklyn James have rented my properties for many years, and whilst I get approached from many other agencies, I wouldn't go anywhere else. My properties have pretty much zero void periods, rents are paid on time, and their property management team is tip top in terms of response times and service. I used other agencies in the E14 postcode prior to Franklyn James, and am glad I signed up with them (which is now over 10 years ago). The team have been both exceptional and supportive - Lee Alter, Gary Atkins, Joanna Socko (who have been there forever (which is always a very good sign when you choose an agent). Additionally, I'd also like to mention Tanzila Arefin who has been excellent in carrying out the day to day management of my properties. Bottom line, I wouldn't hesitate to recommend Franklyn James. Great agency. 5*
5/5
TrustpilotI highly recommend Mr Gary Atkins from…
I highly recommend Mr Gary Atkins from Franklin James. My experience with him from the last 4 years makes me feel calmer and confident with the good decision in any problem. He responds quickly and professionally. I hope there are more agents like him. Thank you, Mr Atkins!
5/5
TrustpilotI am very happy with the service…
I am very happy with the service offered by James. He has been very friendly and helpful throughout the process and I found very easy communicating with him whenever i had any concerns.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleFantastic servicePositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleVery unprofessional, rude and unhelpful!NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleHungry for a little bit of money. Lied for a little bit of money.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleBy far the best agency I dealt with in UK.
5/5
GoogleTanzila has been super helpful and solved any question I had in an extremely timely manner.
5/5
GoogleAmazing move in thanks to Tanzila. She has been incredibly helpful, quick and empathic.
5/5
GoogleThe entire team has been incredibly responsive and efficient. They have always answered all our queries timely and have made the moving in process as smooth as possible
5/5
GoogleI used to be a tenant with Franklyn James, the team was very professional and swift in responding to all of my enquiries. Thanks again!PositiveResponsiveness, Professionalism
5/5
GoogleVery happy with the support received from Tanzila. She was swift and good in finding favorable solution.
5/5
GoogleFJ are managing my property and Tanzila Arefin dealt with my requests timely and very professionally, my property is in good hands!PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
The two Franklyn James offices, by town:
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