4/5
GoogleJames Cooper helped me acquire a parking space! James is a very personable and likeable character who will do his up-most to …
Trusted Agent profile
Franklyn James estate agents in London
★★★★★
540 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 540 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
83
Reviews on Trustpilot
Business-wide
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Our offices
Franklyn James's two offices, most reviewed first. Each has its own page.
Latest reviews from every Franklyn James office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
Googlevery positive experience renting from the company...special mention to Danny King...he has been honest helpful and responsive throughout....
5/5
GoogleI've inquired about ~10 properties at this point, and Vanessa has been by far the best agent I've worked with. I really appreciate her responsiveness, help getting answers to our questions, and overall attitude, I wish all agents were more like her, so thank you for all your help so far!
5/5
GoogleHello, Inga at Franklyn James did a remarkable job restoring my worn property for rental. She is extremely positive, proactive and professional. I would highly recommended Franklyn James to landlords.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently moved into our lovely new flat and Danny was very helpful and friendly throughout the process. It was easy to communicate and response time was good. Tanzila so far has been friendly and helpful with new bits that need to be done around the placePositiveResponsiveness
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat customer service and response from Tanzila. Very friendly & easy to work with, highly recommended. A*
5/5
GoogleI had a great experience working with Adnan on purchasing my new home. He was always very helpful and responsive throughout the entire purchase!
5/5
GoogleIt was difficult to find a friendly and professional agency in London, an agency that feels like family. That was before finding Franklin James. Different staff came and left around covid time but they all shared the same values of respect and friendliness in a busy city like London. I really appreciated their management, especially the amazing Kweku who left and the sweet Tanzila who took over the management of the property I lived in. Thank you all so much.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleDanny was very professional and helpful throughout the flat identification and moving in process. He responded promptly and in detail to all my questions and was very helpful in ensuring I was able to move in on my preferred date. I would highly recommend working with him for your flat search!
5/5
GoogleAfter months and months of struggling with the flat search, we were able to find the perfect place through Franklyn James, especially thanks to the help of the lovely Danny! He really made the whole process so seamless and easy, we saw the flat one day and a few days later we had the contract! Really great service! Highly recommended!!
5/5
GoogleTanzila Arefin is managing the property that we are renting through Franklin James exceptionally well. She responds to our requests via email very promptly, contacts our landlords or someone from the repair team as soon as we request it, cost and stress-free. Therefore, she shows professionalism, care and diligence in every interaction that we have had. Her respectful, professional and efficient way of working has made us feel very safe, comfortable and feel like this is our first 'adult house' since we moved to the UK years ago, but without having to deal with repairs ourselves. We will definitely recommend you to ask for her if you are looking for a property with Franklin James.
5/5
GoogleI just rented my property through Franklyn James for a 2nd time and dealt with Danny King on this occasion. They did a great job again, securing a good off quickly and with minimum of fuss. The whole team are friendly and responsive and I would be happy to recommend them to a friend.PositiveResponsiveness, Professionalism
5/5
GoogleOver the two years tenancy with Franklyn James we've had a really positive experience. Our property manager, Gary Atkins, has been incredibly communicative and on top of everything we asked, from repairs to general inquiries. We will definitely miss him now that we have to move!
5/5
GoogleA thousand thanks to Mark!! I was searching for a flat promptly and despite the time pressure I found a great flat that met all my requirements.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWorked with Danny, had a very smooth moving experience :) Danny is very helpful and attentive to details, you are in good hands with him!
5/5
GoogleI have recently completed a contract to rent a flat on London City Island. I was keen to rent at this development but was unsuccessful until I contacted Mark Kimber at Franklyn James Westferry. Throughout the process I found Mark to be extremely professional, helped answer any questions I have had and made the experience as easy as possible. Thank you, would definitely recommend.
5/5
GoogleI have had a problematic house sale taken 7 months to complete despite it is a simple no chain sale. This is definitely no fault of Franklyn James. Instead they have provided great support and service throughout the entire process. The acted professionally and have done a good job in keeping the conveyances on both sides to act on their toes, and keeping myself informed on the state of affairs. I must admit I didn't have good impression on the estate agents due to experiences in the past. This has all changed after dealing with Franklyn James. They listened well and acted with integrity when dealing with the requests from myself and the buyer, and this is very refreshing to see. Adnan and George in the sales team deserve a special mention in the case. Due to the long completion process, the buyer was in an unfortunate position and had to move into temporary accommodation while waiting for the completion. As I can see, Franklyn James has provided good support to the buyer during the stressful period and their support no doubt make the difficult situation a bit easier. Adnan has done a really great job to help ease the process at later stage and get the completion over the line. Many thanks to Franklyn have and I highly recommend them to everyone looking to sell their properties in the Canary Wharf and the docklands area.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI purchased a property with Franklyn James last month, and only have good things to say about them. As a first time buyer, I definitely appreciated Adnan's advice through the whole process, from viewing to completion, and his help in making sure each person involved in the conveyancing process was responding in a timely manner. Thanks to his proactive approach, we managed to complete just before the stamp duty deadline, which I originally did not expect, but was a very nice achievement. I definitely highly recommend Franklyn James for property transactions on the Isle of Dogs. Again, thanks a lot to Adnan for his patience and professionalism.
1/5
TrustpilotKeeps sending junk mail
Another creepy estate agent that keeps on sending you letters to lie that there are supposedly buyers waiting. Told them to sending me this rubbish but I am now reviewing their bad practices here.
1/5
TrustpilotThe worst estate agent i have ever…
The worst estate agent i have ever seen. After sign the contract, they never care your problems and never raise this problems to landlords. Don't work with them. Never.
5/5
GoogleGary has always been super quick to respond on any issues. Be it a washing machine leak or changing of the boiler, any issues we've had have been quickly and properly resolved. I'm super happy with Franklyn James :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Franklyn James
Which Franklyn James office has the most reviews?
London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
Where are the Franklyn James offices?
The two Franklyn James offices, by town:
- London (29 Narrow Street): 29 Narrow Street, London, E14 8DP
- London (60 Westferry Road): 60 Westferry Road, London, E14 8JE
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