Trusted Agent profile
★★★★★
540 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 540 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
83
Reviews on Trustpilot
Business-wide
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Franklyn James's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThanks Danny!
Danny was really helpful with accommodating for an online viewing. We were impressed with how well he conducted the viewing and we were completely sold on the flat. Unfortunately the deal fell through due to the landlord. Danny was really quick to reply to any of our queries and reassuring when communicating with us. Definitely the best service we got when looking for a flat especially with online viewings, couldn’t recommend him and the agency enough!
5/5
TrustpilotThanks, Adnan!
I bought my property though Franklyn James around 7 years ago and have recently sold through them again. Adnan join the company when I was already listed and really pushed his team to bring viewings in what has been a difficult market. Adnan provided me with regular updates after each viewing and on what activity they had seen that week. Once I found a buyer, he also followed up regularly and diligently on the sale, helping to manage several big issues along the way and always responding quickly - the chain nearly collapsed several times and Adnan worked hard (often after hours) to chase other parties in the chain. Adnan and the sale team’s proactivity, knowledge and professionalism have been invaluable in getting my sale through.
5/5
TrustpilotExcellent Service
Our experience as renters from a property managed by Franklyn James has always been smooth and without hitch as we are nearing the 4 month mark of settling into our home. Denisa Petraskova the property manager is always prompt and effective in her communications and is deft in her understanding and resolutions of the problems that may crop up in the process of settling in. We really cannot thank her enough for ensuring that the property does not fall below the standard that was promised to us when renting from the agency. 10/10
5/5
TrustpilotVery happy with support and help…
Very happy with support and help provided. Highly recommend. Thank you very much Adnan and George.
5/5
TrustpilotAbove and beyond the call of duty
I have had a problematic house sale taken 7 months to complete despite it is a simple no chain sale. This is definitely no fault of Franklyn James. Instead they have provided great support and service throughout the entire process. The acted professionally and have done a good job in keeping the conveyances on both sides to act on their toes, and keeping myself informed on the state of affairs.I must admit I didn't have good impression on the estate agents due to experiences in the past. This has all changed after dealing with Franklyn James. They listened well and acted with integrity when dealing with the requests from myself and the buyer, and this is very refreshing to see. Adnan and George in the sales team deserve a special mention in the case.Due to the long completion process, the buyer was in an unfortunate position and had to move into temporary accommodation while waiting for the completion. As I can see, Franklyn James has provided good support to the buyer during the stressful period and their support no doubt make the difficult situation a bit easier. Adnan has done a really great job to help ease the process at later stage and get the completion over the line. Many thanks to Franklyn have and I highly recommend them to everyone looking to sell their properties in the Canary Wharf and the docklands area.
4/5
TrustpilotCharlotte Ashton helped us in the…
Charlotte Ashton helped us in the viewings with her professional knowledge. She does not seem to be a trainee. We appreciate.
5/5
GoogleMark was nothing but brilliant in helping us move (and during a pandemic no less). He was quick to respond, efficient with information and made the whole process actually enjoyable (and not painful like some of our other moves). Thank you for doing such a great job!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service provided with a minimal time frame by Mark Kimber and we were able to move to our apartment within 2 weeks. Really happy with the service provided and we were able to view the property on the same day that we requested a viewing appointment.PositiveResponsiveness, Professionalism
5/5
GoogleFrom the start Mark has been friendly, profressional and helpful and left no stone unturned. He has been available whenever we had any questions and is very responsive. He managed to get us a great deal on an amazing flat and has made this whole experience very smooth and fast. I would highly recommend Franklyn James and Mark K. Thank you Mark!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGood organization with positive ethos and professional outlook.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat property management company. Professional & friendlyPositiveProfessionalism
5/5
GoogleWe rented a flat through Franklyn James in Limehouse for the last 7 years and have been very pleased with their professional and friendly service. They have been very helpful over the years sorting any issues with the flat very efficiently. I recommend them highly.PositiveProfessionalism
5/5
GoogleGary and the team at Franklin James have always been quick to respond and helpful throughout our tenancy. Initially upon arrival there were issues with the property due to the previous tenancy, these were highlighted and swiftly sorted out. Since then communication has always been easy and responsive, happily recommend.PositiveResponsiveness, Professionalism
5/5
GoogleWe’ve been renting with Franklyn James for 3 years now, and over that time we’ve had a number of great property managers - most recently Tanzila who has been especially helpful. They’re always professional and quick to respond to any queries or issues. We’ve always had a great experience with them and would recommend them to other renters.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotQuite a difficult situation with…
Quite a difficult situation with selling our flat but Adnan, Anthony and George were very helpful in getting us over the line and it's the second time we have used them. Recommend above any other agent in Limehouse, they're the best.
5/5
TrustpilotHighly Professional and Reliable
I purchased a property with Franklyn James last month, and only have good things to say about them. As a first time buyer, I definitely appreciated Adnan's advice through the whole process, from viewing to completion, and his help in making sure each person involved in the conveyancing process was responding in a timely manner. Thanks to his proactive approach, we managed to complete just before the stamp duty deadline, which I originally did not expect, but was a very nice achievement. I definitely highly recommend Franklyn James for property transactions on the Isle of Dogs.Again, thanks a lot to Adnan for his patience and professionalism.
5/5
TrustpilotGreat experience, Responsible and Professional.
My rental experience with Franklyn James was excellent. Especially when I am facing the difficult when checking out while my landlord having a stroke and can not respond. I would like to give a great thanks to my main contact Gary Atkins who has dealings the situation very professional, and work out the best solution. What he does is definitely above and beyond. A five star indeed!
4/5
TrustpilotGood service
I rented a flat with Franklyn James (Limehouse) for 2.5 years and was quite happy with the experience. Denisa was my property manager and she was easily approachable and responsive. She managed communications very well between the owner and me.
2/5
TrustpilotBelow average but not terrible
I had only a couple of fairly small issues with the flat I'm renting and they got fixed but every time it took weeks and some active chasing to get things sorted. There's also a strong effort made to go for the lowest cost option even when savings are negligible, like repeatedly telling me to park my car outside because they lost the remote for the gate of the secure parking, or replacing my very old mattress with the cheapest available option after repeated complaints, or deciding to not change a smoke detector even after a guy they sent to check it said that it is not fit for purpose
5/5
TrustpilotFranklyn James is a very professional…
Franklyn James is a very professional agency. Properties, are let out very quickly, and best prices achieved at all times.Special thanks to Gary; a very professional managing agent; who does not let anyone down
5/5
TrustpilotI would definitely recommend Franklyn…
I would definitely recommend Franklyn James to others. The whole team came across as a very professional outfit compared to many other estate agents I have been involved with. George, the sales manager at Franklyn James, was particularly proactive in getting my sale through and facilitating discussions between the solicitors. A big thankyou to everyone involved.
5/5
TrustpilotReally good experience with Franklyn James
I had a really good experience with Franklyn James and George. He dealt with all my questions and requests with urgency and professionally, and helped to complete last week.
5/5
Trustpilotprofessional, responsive and helpful
Franklyn James have managed a flat for us for several years on the Isle of Dogs. We have been very happy with their professionalism, responsiveness and helpfulness. Gary and Denisa have been our excellent agents.
5/5
TrustpilotTanzilla Arefin helped me in solving an…
Tanzilla Arefin helped me in solving an issue in a professional and quick way
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
The two Franklyn James offices, by town:
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