5/5
GoogleExcellent service and experience, very professional and have had no issues in my 4+ years of tenancy. Highly recommend!
Trusted Agent profile
Franklyn James estate agents in London
★★★★★
539 reviews across 2 offices and 3 platforms
Franklyn James has two offices, all in London. Together they have 539 reviews on three platforms, rated 4.4 out of 5 overall.
454
Reviews on Google
All 2 offices
3
Reviews on Facebook
Business-wide
82
Reviews on Trustpilot
Business-wide
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Our offices
Franklyn James's two offices, most reviewed first. Each has its own page.
Latest reviews from every Franklyn James office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFJ very reliable company. Tanzila extremely good. Keeps me informed when needed and gets the job done when required
5/5
GoogleGary has been super helpful throughout my tenancy, always gave me timely and clear response with my enquiries.
5/5
GoogleI have used Franklyn James for a while to manage two properties and always found them helpful and their staff responsive and proactive.
5/5
GoogleDanny King was very friendly and professional whilst helping both myself and my partner with flat viewings. Can highly recommend!
4/5
GoogleCan highly recommend James. He was a pleasure to deal with from start to finish and had huge patience - which he needed for this first-time buyer!
5/5
GoogleWas a pleasure to work with James! He made viewing the apartment easy and the process was simple thereafter, definitely recommend them!
5/5
GoogleGreat experience with them. Met with Danny King for a flat viewing, he was very open about the process and we managed to secure our flat the same day.
5/5
GoogleI was a tenant for almost 2 years and I received great service and support from them. I want to really appreciate Tanzila for being very kind and helpful.
5/5
GoogleGreat service and quick to sort things out! Danny has been very open and transparent throughout the letting process and has ensured any problems with the rental property are sorted.
5/5
GoogleJames was really excellent with us. Attentive and quick to resolve an issues we had. Great experience with him overall!
5/5
GoogleI was very lucky to have been working with James , he was always very attentive and very responsive to my requests and questions, thanks to him I have managed to find an apartment that fully suits my needs and budget ;) thanks James
5/5
GoogleI had such a great experience dealing with Tanzila, I had so many questions regarding my property and she handle it with such professionalism and didn't get annoyed with me...
5/5
GoogleDanny helped me in finding the perfect home within my budget. He is so friendly and accommodating. Working with him was smooth.
5/5
GoogleWonderful experience so far with Ria as the property manager! Completed a very smooth and stress-free move over the holiday period and she has been very responsive to my queries and repairs.
5/5
GoogleFranklyn James have been managing my apartment for the past 6 years; Gary is always great, responsive and reliable.
5/5
GoogleTanzila has been amazing as my ongoing bridge between the landlord and myself. I am happy with the agency and my time at my new flat has been smooth... Happy flat, happy me :)
5/5
GoogleSelling the flat was a frustrating experience. Fortunately James Cooper was on hand - very proactive definitely not reactive - and kept us regularly informed. He was very active in liaising with our buyer and both sets of solicitors.
5/5
GoogleFJ has been managing my property for 6 years. My property Manager Tanzila Arefin in particular has been a real rockstar. Extremely responsive and a true partner in getting the most value out of my investment. I look forward to a long continuing relationship.
5/5
GoogleMany thanks to Tanzila that she has been dealing with many of my enquiries and issues. Her responses are always clean and clear, really good to communicate with. She is experienced and helpful!
5/5
GoogleRecently worked with FJ. The team was very helpful and made the process smoothly. Tanzila is the property manager. She is very friendly and deals with all issues fairly quickly.
5/5
GoogleWe worked with Frankly James Limehouse, who assisted us in renting out our next flat. James was a star and was very helpful in all steps of the way! Will definitely recommend!
5/5
GoogleJames was proactive, helpful and great at making sure the process kept moving by chasing up the relevant parties when necessary. He went above and beyond to make sure we completed as promptly as possible and we’re really happy in our new home!
4/5
GoogleHaving been essentially forgotten about by a local competitor, I switched to FJ to try and sell my flat. Despite the trials and tribulations of Covid and lockdowns, the team managed to find practical solutions, and eventually find a buyer. All the team were really easy to deal with, although there was quite a turnover of staff. The dual office locations definitely helped. Only improvement suggestion would be that it would been better if they’d had more of a hands-on approach to sales chasing. I ended up doing most of the liaising with the solicitors which was time consuming.
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Questions about Franklyn James
Which Franklyn James office has the most reviews?
London (29 Narrow Street) has the most, with 367 reviews rated 4.3 out of 5, followed by London (60 Westferry Road) with 257.
Where are the Franklyn James offices?
The two Franklyn James offices, by town:
- London (29 Narrow Street): 29 Narrow Street, London, E14 8DP
- London (60 Westferry Road): 60 Westferry Road, London, E14 8JE
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